Unfortunately, the microwave I was looking to purchase was not in stock. However, Diana was so…read morehelpful with showing me other models and provided me with alternative recommendations, even though I didn't buy from their store. Now that's customer centric! Thank you Diana!

they will go above and beyond to assist even a random customer. I was in a time limited situation,…read moreleaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice.

showed up on time appeared very honest, went right away to pick up the part. Said he knows exactly…read morewhat's wrong with it. I was impressed.

Mark our repairman fixed our 25 year old broken Dryer in record time. Very knowledgeable and was on…read moretime arriving at our home for the service call. Could not ask for a better customer experience. Thank You to Mark and Mass Appliance. Will definitely use there service again. J A Spada

Had Jon fix a sub-zero fridge / freezer tower alignment and leveling issue created by a different…read moreservice company. Jon was incredible. Personable, reasonable and very experienced - knew exactly how to fix the problem and left the unit better than he found it. Addressed other issues like it not being screwed into the cabinet as well. Super impressed and grateful for his services. Highly recommended.

Black Diamond has been PHENOMENAL to work with. Attentive, courteous, and fairly priced - all good…read morethings when you're installing this kind of higher quality appliances. Jon was personable and professional, and we've been recommending him to all our friends ever since. 5 stars, 2 thumbs up. These guys are the best.

I can't say enough good things about Greg! He fixed our dryer & replaced our garbage disposal in…read morejust about an hour! Very prompt, professional, courteous and reasonable prices. I highly recommend Greg Foucault Appliance to anyone! I will not hesitate to call them again whem necessary!

Recommended Foucault Appliance to a friend and they were very happy with th eservice they received.read more

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

Rick, the technician was quickly in and out and not later than the time given. He replaced the…read morebroil igniter and I was charged within the approximate give price.

I called about having a garbage disposal replaced. Richard's said they could come out the…read morefollowing day but, 20 minutes later they were at my door. He was in the neighborhood and just wanted to take a look. It turned out to be a bit more complicated than a simple replacement due to the age of the older unit. "Nope" he said. "You'll have to hire a regular plumber." That was not what I would expect to hear in this day and age. He had a chance to sell me disposal and charge me for a bad installation job. Instead, he took the high road. He did not even charge me for a service call. Before he left I asked for the number of a good plumber. Without hesitation he had the name and number in my hand. I called the plumber and two days later had a brand new disposal up and running. The plumber did say he would have to make adjustments to install the new disposal but he could do it in about an hour. In 45 min I was writing a check and my problem fixed. THANK YOU RICHARDS. I will be looking to you for appliances very soon. This is service you CANNOT GET at the big box stores. Shop Local.

Washing Machine wasnt draining. Vince came today on the holiday and troubleshot the issue…read moreultimately diagnosing a faulty pump. He had a pump with him as he asked for model number when I called. The machine was fixed pretty simply and he was very friendly and provided some suggestions to avoid potential issue again. Great first experience and highly recommend. Price was a tad above what I expected but worth it for sure.

Our old cooktop stopped working. Vince sourced hard-to-find parts and made the necessary repair…read more(saving us the big cost of a new cooktop). Service was effective, fast, and friendly! Cannot recommend ASAP highly enough.

Our longstanding relationship with David has been very positive. He is dependable and experienced,…read moreesp. in older appliances. He is also quite honest when it comes to estimating repair costs. He has been our "go to" guy for appliances for many years.

Nice guy. Reasonably priced. But…read more.. My husband & I had Dave out to assess and hopefully repair our older model Maytag washing machine. It had been leaving a lot of water in heavy items, like towels, after the wash and spin cycles completed. During the attempted repair, the engine started to smoke. As a result of the "repair" attempt, the washer no longer works AT ALL. We now need to buy a new washer immediately.