We visited on May 30 and placed an order totaling about $80. Unfortunately, our experience was extremely disappointing. After waiting more than 30 minutes, we still hadn't received any food or drinks, while customers who ordered after us were already being served. We checked on our order twice because our children were hungry and there seemed to be no progress. We were told there were computer system issues, which we understood, so we continued to wait. Eventually, after more than half an hour with nothing received, we requested a refund. While the restaurant refunded the food charges, they did not refund the tip. That was unacceptable. Not only was our time wasted, but we were essentially charged for service we never received. What made the situation worse was the lack of customer service. The manager's response felt dismissive, and there was no genuine apology or effort to make things right. A brief "sorry about that" at the end came across as an afterthought rather than sincere concern. It's now nearly a week later, and I still have not received a refund for the tip. Person in charge said they cannot refund my tip from the store but it must be corporate. Wrote a little note on my receipt, put it in the drawer and said they will submit a request. I left feeling completely ripped off and unvalued as a customer. The impression I got was that because this location is in Bridgeport and likely has plenty of business, losing a customer simply didn't matter. Mistakes happen, especially during busy periods. What matters is how they're handled. Unfortunately, this experience was handled poorly. read more

Great experience! I was welcomed as soon as I entered. All four kiosks were in use, and an associate immediately came over and asked if she could help me at the register. The location wasn't overly busy, but it stayed steadily active, and staff continued checking on me every few minutes. My food was delivered to the table, and the restaurant was clean, inviting, and had a nice ambience. My burger was hot, fresh, and made exactly the way I requested. The fries weren't straight out of the fryer, but they were still delicious, and the chocolate shake really rounded out the meal. Thanks for a great experience! read more

Food here tastes pretty fresh and it makes sense. It's a bit pricier than your typical fast food and tastes good. You order from one of the three kiosks in the front and grab a number. My toddler loves the burgers here. There is a nice shaded seating area outside. Service is friendly read more

The best afternoon lunch date. Shakes and burger *chefs kiss* but also I feel like it depends on what location you go to because this location at Bridgeport really just brings the vibes. Kid friendly Group friendly Fast service Quality beef read more

Shake Shack Bridgeport Village - Double Bacon Cheeseburger Chocolate Shake - Burgers Near Me - Tigard, Oregon

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I love dining at Shake Shack! This was our second time dining there. I love this location. We had the big shack burger and mushroom French onion burger. The big shack burger was rather big. It was good but it seems to lack flavor. I am not sure what was missing. I was actually disappointed with the mushroom French onion burger. I thought this burger is new to the menu options. The size was so tiny. The French onion sauce overwhelmed the burger flavor. I will not order this burger again. read more

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The special burger they have now with the barbecue sauce is 10/10 i love everything about it. read more

Shake Shack Bridgeport Village - K-Shack BBQ Burger - Burgers Near Me - Tigard, Oregon

Personal preference but smashburgers with their char flavor rule for me. And nobody does smashburgers more consistently than Shake Shack. We had the Smokeshack which had bacon & pimento peppers. Chock full of flavor and crunch. Burgers out in 5 minutes and most every Shake Shack is super clean. If you can join their "club," discounts are oftentimes available which makes their food affordable. read more

Shake Shack Bridgeport Village - 2 Smokeshacks - Burgers Near Me - Tigard, Oregon

The mac and cheese, was so great! Best fast food mac and cheese I've had. Im not sure when they added it to the menu but it was so yummy! The cheese burgers are very consistently great; same with the fries. We stopped in on a Saturday for lunch and the service was very friendly and fast. The restaurant was clean and offered a great lunch stop while out shopping. read more

Shake Shack Bridgeport Village - Double Bacon Cheeseburger, Avocado Bacon Burger, Bacon Cheese Fries, Mac & Cheese, OREO Cookies and Cream Shake - Burgers Near Me - Tigard, Oregon

This was a great place to go for burgers, the burger was yummy, the bun was soft, the bacon was plentiful, and the veg was crisp. I also had the spicy cheese fries, which were good but not amazing, not crispy really, though the spicy cheese was good. Service was super quick, and everything was pretty though the table was greasy because it had yet to be cleaned. read more

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The music they play is so loud I can't think about anything else nor do I want to sit here for even a second. Only in America. A bunch of different parties went outside to try to escape the loudness and the patio too loud as well. Will update my reviews if they fix this unnecessary issue. read more

I've been wanting to try the new cherry limeade since I first saw it advertised, and I finally got a chance to stop in at the Bridgeport location. Fast service and fresh tasting, refreshing drink, exactly what I had in mind! read more

Shake Shack Bridgeport Village - Cherry Limeade - Burgers Near Me - Tigard, Oregon

Burgers, shakes, and onion rings were delicious. Lots of seating and the outside area was nice. When they brought out our food they kinda just threw it on the table and left. Other than that the other works were very nice, opening doors for us and what not. read more

It was my first visit. Burger and fries were decent. Place was clean. When I walked in all their iPad's were occupied with people ordering. It took a while to get to order and I thought that was the only way to order in the store. I noticed some people walk in and go straight to the counter to order. While I was waiting to get to an IPad there were definitely staff at the counter standing around and never once said come to the counter to order. Once I ordered things came out pretty quickly. I'd probably give the place another shot, maybe try a different location. read more

Amazing! I decided to treat myself to a little Shake Shack after my annual mammogram. Rockstar employee JK made my day with her radiant personality. Food (and rosé ) outstanding. Thank you!!! read more

Very attentive and friendly staff! They allowed us to stay past closing to finish our foods. Very quick service too. I appreciate how prompt and proactive the employees were. read more

Shake Shack Bridgeport Village - Veggie Shack - Burgers Near Me - Tigard, Oregon

I have eaten here every couple weeks since they opened. It's a first class restaurant and team goes the extra mile. Restaurant and bathrooms are always clean. Food/shakes are constantly great quality. read more

Shake Shack Bridgeport Village - View of entrance. - Burgers Near Me - Tigard, Oregon

Shake Shack is one of my favorite burger places. Everything I've tried is excellent, except for the fries, which remind me of my elementary school cafeteria. I don't understand why Shake Shack and In-N-Out have such terrible fries. The BBQ Smokehouse is my favorite burger here. I am giving it a four instead of five stars because it is too heavily seasoned, the fries taste like cardboard, and for what it is, it is overpriced. The service is also good; I ordered at the kiosk, and ten minutes later, I enjoyed the burger goodness. The staff has always been fast and polite. You would expect the ambiance of a burger joint: cold air conditioning and hard plastic seats. They also have a large outdoor area, which is nice. read more

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They recently added a Korean version for the fries and burger-it was really good. The seasoning on the fries gave it a nice kick and the dipping sauce was a nice compliment with it. Self serve portals were east to use and clean. Clean bathrooms, nice outdoor space and good service. read more

Shake Shack Bridgeport Village - Self serve line - Burgers Near Me - Tigard, Oregon

8 or 9 fries were undercooked and the chicken bites were bad. The oil has not been changed ? Shake shack at cedar hills is much better read more

Shake Shack Bridgeport Village - Do not get the chicken bites - they were old and the oil tasted dirty - Burgers Near Me - Tigard, Oregon

Upon entering it looks like a regular restaurant. Shake Shack is in my top 3 burger spots. The burgers are smashed, tasty and juicy on a potato bun. Crinkle cu fries are great as well. Right now for a limited time they have a Dubai chocolate inspired shake. The service is always good. This place s a must try! read more

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I always know when I come to this location I will have a consistently great burger, fries, and milkshake. The staff is always smiling and always asking if I need anything additional as they're walking around. They keep this location, very clean and comparison to other Shake Shacks in the broader area. They always go above and beyond to make sure the experience is positive. read more

They have nice our door seating area, but I wish they would keep that area cleaner, no dirty napkins, trash on the floor. Their food is very good read more

Shake Shack Bridgeport Village - Burgers Near Me - Tigard, Oregon

I think when it comes to fast food chains, many of us naturally prefer the ones we grew up eating. We have nostalgic food memories of a particular style of burgers, fries, and shakes. So as a (relative) newbie to Shake Shack it was just all right, nothing special. I went traditional with my order and got the ShackBurger, fries, and a chocolate shake. My favorite of the three items was the chocolate shake because of the thick consistency (hello custard!). The burger was fine and the fries were a disappointment. It is the age old thing of liking the burger at one place (In-N-Out), fries at another (Five Guys), and a milkshake from a third (Shake Shack) to have a truly satisfying meal. Parking at Bridgeport can be difficult at times, but they have a row of 30 minute spots just in front. The dining area is small and the service when I visited was outstanding. Order at the counter, delivered to your table, and staff was walking through checking in with diners while I was there. So elevated fast food. Another disappointment about this chain is that they have an App, but it is solely for ordering and there are no benefits as of yet. They do mention seasonal deals in the app (e.g. Trolls milkshakes) which can also be ordered in the restaurant. read more

Shake Shack Bridgeport Village - Burgers Near Me - Tigard, Oregon

This location is not as hectic as some of the others. I went off script and got the pricy hot chicken sandwich: it's a very worthy version and pleasantly took me by surprise. Service was on par with Chick-fil-A. Interior is very clean. The wet wipes by the trash cans are huge and dripping with antibacterial liquid. read more

Shake Shack Bridgeport Village - Pricy, but ver good - Burgers Near Me - Tigard, Oregon

My favorite each time is the bacon chicken avocado sandwich, it's so filling and delicious. The staff is friendly, efficient and accommodating. One order of fries is good for two people and possibly a small child. Their fry sauce is gross to me, no flavor to it, basically just mayo in a cup lightly pink. Their cookies and cream, vanilla, and chocolate shakes are our favorite. read more

I was surprised to see how calm this spot is compared to the Cedar Hills and Downtown locations. But I like how chill it is, the interior is clean and has a lot of greenery. Also there's lots of outdoor seating and a fireplace next to it, so I like the cozy vibes. The interior reminds me of some of the Shake Shack's I've been to in SoCal. I got a classic Shack Burger with no cheese, Fries, and the Harvest Berry Lemonade with caffeine added. The Shack Burger was good as usual except the meat was a bit overdone because it was slightly tough. The fries were just as good as the other times I've had it. I liked the lemonade but not sure if the added caffeine did anything. It's a bummer since I paid extra for it. I would've much rather had a Fifty/Fifty Lemonade but that wasn't on the menu. read more

Shake Shack Bridgeport Village - Burgers Near Me - Tigard, Oregon

My family and I went to the shake shack before going to our movie.we ordered and waited for a very long time.people came in after us and got their order before us.we were told they were down a fryer.they were very rude and we felt they were ignoring us and treating us rudely on purpose.we did nothing to deserve this.it took over 30 minutes to get 3 burgers and 3 fries.i won't be eating there again and the food wasn't that good to start with.plus this was my first time ever to eat at shake shack.i don't recommend it. read more

We came to celebrate an achievement at school. Obviously we hold it in high regards. Mainly for the sandwiches. First introduced to the chain in Texas. Which is a different set up. This location seems to feed off pick up orders online orders and kiosk orders. They seem to handle the crowds very well. It's an entitled crowd while looking for any freebie they can. Who needs ten ketchups and eight waters for three people for example. Sorry humans disappoint at every level. The same people are putting in orders like this on the side and that extra and medium well and crispy fries with some secret sauce. How about you just take whatever you don't want off the sandwich and don't go up to the counter to complain about a pickle being on your sandwich. Just take it off and if your allergic or something just go up and say I need another one. We don't need to witness your drama and what are you teaching your kids to get that upset about it? We find the food good for fast food. It's tasty and done a step above most other fast food. Not a fan of the tip ask at the kiosk. Again who am I tipping? The shakes are good. Again better thanost fast food. They kind of stumble on the fries. Always seem to be slightly undercooked. They are always busy so they do food right. read more

Shake Shack Bridgeport Village - Stand for A's on Essays - Burgers Near Me - Tigard, Oregon

Shake Shack is consistently the best fast food burger that I've ever had. By far. I love this place so much.

I have now been to all three of the Shake Shacks in the Portland area. I think this one is my favorite. Located at Bridgeport, it is a cozy spot with indoor seating, a patio outside with a fireplace and the employees are friendly. They walk around making sure you are taken care of, plus take anything that you are done with. One of our burgers didn't get added to our cart when checking out on the ipad, but they were able to make it really fast after we realized it was missing. I appreciated the service. My favorite is still the Shack Burger, the sauce on it is so good and the cheese perfectly melted. Their food is fresh and delicious. read more

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This was a late night stop and a gamble that turned out to be a big win! The place was spotless, had a nice fire pit and heated seating outside, as well as lots of seating options inside. The staff wasn't overly friendly but weren't rude either. They just did what they were supposed to. The burgers were good! The fries were cooked perfectly and probably my new #1 for a "fast food" fry. Then came the milkshake. Oh my gosh!! That salted caramel shake was something from heaven. It's a good thing I don't live close or I'd have a big problem fitting into my pants haha! read more

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I was so excited to hear we were getting a Shake Shack. All of my East coast friends have raved about it for years. After hearing rave reviews I went in with pretty high expectations. That being said the food didn't live up to the hype. The burgers were good but not great. The cheese fries were amazing though. But let's talk about the shakes... if you call yourself Shake Shack you should do good shakes. However the shakes are just not good. Overly sweet and a weird texture. I do have to say the staff at this location is great and the decor is on point. read more

Shake Shack Bridgeport Village - Bacon Cheese Fries Hot Dog Chocolate Shake Sunset Lemonade Cheeseburger Korean Style Fried Chicken Sandwich - Burgers Near Me - Tigard, Oregon

I had no idea there was a shake shack in Bridgeport. So of course I had to check it out. I have always thought that their burgers were at the top of the fast food chain. They use good meat, and everything always is so fresh. When I went inside, it appeared there was two lines. One side for cash and the other side with a bunch of iPad type ordering devices for people with credit cards. I had cash and actually that was the longer line. When I got to the front I ordered up a shake shack cheeseburger and fries to go and was given the number. After about 10 minutes, I noticed that everybody before me and after me that ordered, I had their food except for me. I went to the counter and the cashier went in the back to check on it, and apparently it had gotten missed or who knows what. So about five minutes later, I receive my order and left. The burger was absolutely delicious and so are the fries, so no complaints here except that my orders seem to disappear and took longer than it should've. The restaurant was super clean and there was also someone in the dining room cleaning/stocking at all times. I am actually happy that they opened the new location. read more

Shake Shack Bridgeport Village - a man standing in front of the counter - Burgers Near Me - Tigard, Oregon

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Food is meh, service meh, no ambiance. Had lunch there, we ordered on the iPads ourself, waited over 15 minutes for the food to arrive. We sat outside, no one is cleaning the tables or sweeping or emptying the trash, so flies are buzzing around. They messed up both our burgers, one was not well done- even though it had a well done sticker, the other was a cheese burger instead of a plain burger. Fries were fine. The staff does deliver your food, but they don't remove the number sign when they do, so many tables look like they are occupied when they are not. The place wasn't super busy so no excuse for it to be so messy. Lots of other options around the mall. Update: Why would we have to email you? You got the feedback. You can do something about it if you want. read more

So glad we've moved to the west side, because shake shack is our go to place. We got the Korean seasonal burger, and the smoke shack! read more

Shake Shack Bridgeport Village - three hamburgers in a cardboard box - Burgers Near Me - Tigard, Oregon

This was our first time trying Shake Shack, trying to decipher if it's worth the hype. To be honest, the bun was the best part of the burger. Everything else was just kind of meh, nothing really spectacular. Service was excellent, constantly coming around the dining room for refills and to clean up trays / trash. Hard to call this a destination worth going out of your way for though. read more

Shake Shack Bridgeport Village - Receipt with pricing as of November 2023 - Burgers Near Me - Tigard, Oregon

I attended their Friends & Family Day. The staff were attentive and friendly! clean and spacious with outdoor seating. I've been to other shake shack locations before, so I'd say this place taste the same as others. I didn't like their new kiwi green apple limeade because it was too sweet for me. Their new spicy cheese fries with ranch wasn't too spicy. I'd recommend ordering it with the cheese on the side. Overall, good experience! read more

Shake Shack Bridgeport Village - Burgers Near Me - Tigard, Oregon

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This was my first time trying Shake Shack and although I wasn't like top tier impressed with the food I was with the service. This is the first time I go to a fast food place and everyone is kind and friendly and just genuinely happy to be there. I got the bacon avocado burger and it was decent however it needed some spice I wish they had jalapeños or a spicy something. I am a bacon lover so I was glad to see bacon everywhere on the menu. read more

Been there a few times cause meat is awesome and cooked perfect but yesterday the burgers were on some kind of thin flimsy buns. Slide off, thin and doughy and wrinkled What happened? Can u fix this? read more

For me, the burgers were too salty and the fries were tasteless. My hubby, on the other hand, likes salty food so the burger was pretty good! I'd give it more stars if the staff at least greeted me when I entered but they were too busy singing in the back. I got two sentences when someone finally came to the counter... 1) App order to go? 2) Need anything else like extra sauce? But that was really the extent of the conversation. read more