I haven't been to Shake Shack in so long and I hadn't visited the Ladue location so this was a first! Parking is great by it being in a plaza. There are kiosks near the entrance to order your meal, take a number, and have a seat on the patio or inside the dining area. Ordering was flawless. Our food was out in less than 15 minutes (Saturday at 1pm). The presentation was amazing and food was delicious. No complaints. I could clearly taste each ingredient in the burger and the shake. [[HIGHLIGHT]]They have a section off the dining area with a shuffleboard table![[ENDHIGHLIGHT]] Their prices are high but as a once in a while treat, I can dish out the money. read more

See all

This place is unfairly maligned, and I'm not sure why. It must be attracting the wrong kind of customers, the kind of people more than happy to regale you for hours on end with their opinion about the seasoning on the tendies at Cane's. I don't need to know these people personally to be able to name the 10 CDs they owned back in the 1990s. (If they weren't around back in the '90s, obviously I wouldn't want their opinion about anything.) Shake Shack isn't as good as Hi Pointe, but it's good enough that I wouldn't drive past a Shake Shack to get to a Hi Pointe if, for some reason, I just had to drop a Section 8 rent payment on my lunch. I was only there yesterday because I was meeting people, and I figured I'd go all out since I might never return. I didn't get the most elaborate sandwich, but more so because the specialty selections sounded, erm, ridiculous to me, to use currently acceptable terminology. But you best believe I got both a shake and the weirdly pale-looking cheese goo on my fries. I notice they nickel and dime you on various add-ons and options, e.g. whipped cream on your shake and what have you, which seems kinda pathetic, but it still ends up being less than you'd spend at a Five Guys. But that's true of literally anywhere you can shop in 2026, including Hermès. I appreciate the fact that you can order via kiosk, like at a Panera. It saves you from having to explain how you'd like your sandwich to the staff, which may or may not consist of Ladue residents. (They honestly seemed lovely.) Ordering my Double ShackBurger, I noticed that it comes standard with lettuce and tomato but no pickle or onion, which are available free of charge, so I went ahead and took care of that. The weird cheese gloop on the fries is only $0.50 extra, but I don't know how necessary it is. As its complexion (so to speak) suggests, it lacks the tang of stadium nacho cheese. It's not bad, but I would have been fine with just ketchup. Crinkle-cut fries are no one's preference (literally no one), but these might be the GOAT crinkle-cut fries. They're crisp to the point where they held up even under the gloop, but they weren't all dried out. They wanted another $0.50 for the whipped cream on my Cookies and Cream Shake. Are they saving up to go play Pac-Man? The shake was nearly impossible to suck through a straw when I got it (ahem), and that's even before you account for the bits of off-brand Oreo cookie. I wish they'd give you one of those bigger straws, not just a regular soda straw. If they're doing that for the environment, I might have to get the president involved. For some reason, they made my burger twice. They brought out a tray with everything on it, including my burger, and then later they brought out another burger. As a result, I ended up eating two double cheeseburgers, cheese fries and a shake. It wasn't my finest hour. I shudder to think how many calories I consumed. The guys I was there with (no Diddy), who were all runners, were shocked and appalled. They're not ginormous burgers, but I notice the buns are a little bit smaller, so the meat and various toppings hang out over the edge. It's an odd bun, weirdly soft and chewy, with a flavor that calls to mind the more premium/non-WIC hot dog buns they carry at the nearby Schnucks. The meat didn't seem to be as high quality as the meat at the aforementioned Hi Pointe, but the toppings were, uh, top notch. Overall, I'd describe the burger as an elevated Dave's Double from Wendy's, which, if you know ball, is the highest compliment you can pay anything, let alone a burger. I'd be curious to know where people are eating, if they don't like Shake Shack, but maybe I don't want to know? It'll be a while until my system is rid of all that ground beef, and longer still until I've recovered financially. read more

See all

First time here for us. Tried the basic, ShackButgers; one without the sauce. Also tried the iced tea and split an order of fries. The burgers were good quality. They remind me of the diners of the 1960s. Crinkle fries were (maybe) double-dips but at room temperature, and we went back to the counter to get fresh fries. However, I guess they're worried about burning someone. Traded out for another room temperature basket of fries. The iced tea was weak but it seemed to be fresh. I'd go back for the burgers. But, I was definitely underwhelmed. Maybe try again in the summer. read more

As much as they charge for the food they should fulfill your order correctly. Managers there are useless. Pretend to care without any resolution, so I requested a refund. read more

He loves Shake Shack and I love eating his food. Now on the occasion will order my own food but I primarily enjoying eating his. I did go for the fried pickles and Dubai shake on my own, but consensus is that Shake Shack makes one hell of a good burger. We also go in and usually place our order at the counter. It's fresh and hot. The burgers far out weigh Five guys on the taste and Shake Shack burgers aren't greasy. I love the fresh lettuce and tomatoes along with the shack sauce. We love the Shack burger (the new big mac style burger), now this burger is big and the bun was too small for the burgers and onions and everything else, so it was messy. We enjoy the smokehouse stack with the cherry peppers and the original shack. The chicken sandwich isn't bad and the fries are good when they're fresh. I haven't tried the other shakes yet, just had to try the tiktok craze. Yes, Shake Shack is expensive but it's reasonable if you're buying urgers from other fast-food or fast casual places. The quality warrants the price currently. They have something on the menu for EVERYONE. read more

See all

Shake shack is fantastic in general, the food always tastes fresh and delicious. They always have great burger toppings. Their fries are always crispy and flavorful. [[HIGHLIGHT]]This location is no different - it's a huge spot with plenty of seating.[[ENDHIGHLIGHT]] The service is amazing here, they are on it. Food comes out quick and they walk around and make sure you're okay. But, it's fast food at a restaurant price these days. We walked out with two burgers and shared fries and spent close to $50. Which is insane. This is like a sit down meal price for fast food. read more

Shake Shack Ladue Crossing - Burgers Near Me - Saint Louis, Missouri

See all

Shake Shack is Shake Shack and the taste is fairly the same in all locations. I ordered ahead so I was expecting the food to be ready by the estimated time. I arrived a bit after that as well but it was not. The place wasn't too busy or crowded so I was surprised that it still took a bit for my order to be ready. read more

went here on a saturday evening after track practice and they did not disappoint! they were a little busier, but our food still took the standard amount of time. one of the employees named isaiah checked on my family multiple times which i really appreciated read more

Shake Shack Ladue Crossing - Burgers Near Me - Saint Louis, Missouri

The service was awesome and Ms. Zarya was very helpful, kind and welcoming with her beautiful smile.. the food was good but very expensive for what you get. The burger is a smash burger so not a lot of meat. And I got the BBQ cheese fries which is really good. Just seriously over priced. [[HIGHLIGHT]]Restaurant was clean and the bathroom was fairly clean except for the floors being somewhat slippery.[[ENDHIGHLIGHT]] read more

This location offers better and quicker service than some of the others nearby and the food is always tasty.

I have come to this establishment a multitude of times and every time J come here the same problem happens. Employees are rude, food is cold, bread is soggy upon arrival. Why am i paying 15 dollars for a burger that's wet? read more

I'm bumping it up for 4 stars because the young teenagers working there were so pleasant! A rarity in customer service these days. I came here for one thing, and one thing only: vegan burgers and vegan shakes! After years of testing, they finally debuted the Veggie Shack nationwide. Then came the uproar from vegans because as is, it's vegetarian but not vegan. The vegan breakdown: Veggie Shack burger patty - The patty itself is vegan. It's made with a bunch of veggies, farro and quinoa. It's a delicious patty, and I'm happy to have a non-faux beef (Impossible/Beyond, etc) option. Buns - The bun is not vegan. The only option for vegans are the lettuce wrap or the gluten-free bun. I opted for the gf bun. It tastes gluten-free. IYKYK (The vegan wheat bun that was around during testing is not currently available.) Toppings - this is the saddest part for me because I love a sloppy, saucy burger. Vegans have to omit the cheese, the crispy onions, and the Shack sauce from the Veggie Shack, leaving us with a pretty boring burger. You can certainly add some of your own sauces, but that kinda defeats the purpose of eating out. (The vegan lemon mayo from the testing era is no longer available.) There's an old allergen menu floating around online that states the gf bun contains eggs. The correct allergen menu shows no dairy/no eggs in the gf bun. I also contacted corporate and received confirmation in writing about what is vegan/vegan-friendly. Fries were good. The vegan Nondairy Chocolate Shake was delicious! I would certainly come back for the vegan shake and maybe a shake and fries combo. I'd also like to try the vegan chocolate custard. I just feel like the vegan burger situation needs some improvement. read more

See all

I ordered food( a bacon cheeseburger)from this location thru Door Dash while I was at work. To say that I was less than satisfied is a grave understatement! It was not edible. The bacon was not cooked! I almost just removed the bacon and still eat the burger but the cross contamination I feared would have made me sick! Door Dash wouldn't refund or replace so I called Shake Shack and left a msg...still waiting on a call back. Never again read more

Shake Shack Ladue Crossing - Bacon Cheeseburger - Burgers Near Me - Saint Louis, Missouri

Expensive for what they offer. Burger was good though, so maybe it'll be a treat once in a while. Service was fine, just different. They offer PRIDE sprinkles for your shake, if you're into that. [[HIGHLIGHT]]Atmosphere was cold and industrial. Lots of grays, and one shade of green to livin' things up.[[ENDHIGHLIGHT]] read more

Customer was good Wait time was acceptable Chicken Nuggetsand spicy Fries were fresh and hot. Cherry Lemonade drink like flavored water. I couldn't taste the Lemonade and Cherry Flavor at all. I got 6 nuggets, fries and a small drink and it was almost $18. read more

My wife, daughter and I stopped in to the Ladue, MO Shake Shack for a late lunch today. This was out first trip to SS. We ordered at the kiosk and it was a simple process. I ordered the Smoke Shack double burger, Black Truffle Parmesan Fries, and a chocolate shake. My wife got the Chicken Shack sandwich, fries, and Chocolate Yule Log Shake. My daughter ordered the Smoke Shack single burger, Bacon Cheese Fries and Chocolate Yule Log Shake. The total was $78. [[HIGHLIGHT]]The restaurant was mostly clean, there were several tables that needed attention, but otherwise clean.[[ENDHIGHLIGHT]] Our order came out within just a few minutes of ordering and getting a table. The staff was friendly and seemed to be keeping busy with take out orders. The fries were hot and fresh and seasoned well. The truffle sauce was very rich and had a strong truffle flavor. The Smoke Shack burger was hot and fresh, but very greasy. The burger sweated right through the diaper and was definitely a ten napkin affair. The burger had great flavor, though. The chocolate milk shake was topped with whipped cream and a chocolately, creamy situation and tasted great. Overall, the food was good, $78 seems a bit high. read more

See all

Honestly a really lovely shake shack location! The restaurant was clean, spacious, and lively. The service was quick and easy- we used the iPads to make our order since we used a credit card and the order came out perfectly! The food was delicious and filling - I'm looking forward to coming back again soon! This location is easy to navigate and good for people who are coming in groups. read more

Shake Shack Ladue Crossing - Spicy and regular fries, 2 double patty cheeseburgers, and lemonade! - Burgers Near Me - Saint Louis, Missouri

Great variety of burger, hot dogs, chicken sandwich and vegan burger options. They are doing a specialty Korean promotion now Korean style fried chicken sandwich or Korean BBQ burger. There are so many great options deciding will be tough. The ambiance is fast food burger jointy, and it's noisy but a fun environment. Yummy shakes and frozen custard options as well. Torn between root beer float a choc shake. I had the Korean burger, fries and a root beer float. My companion had the Korean chicken, cheese fries and a dragon fruit tea. The chicken was not as good as the burger. The service was good also. read more

See all

I went last night and received warm fries not the least bit hot and told them and then they handed me another batch that were the same ... I just kept them and ate a few. They must make a large batch and then keep them y see Lights . The same goes for the Chesterfield location. You expect hot fries when that's about all they have to fry besides burgers. I feel the service is going down. This is the third time this has happened to me in the last 2 months. Not happy with the service. read more

Went there on a Tuesday for online pickup. The place is really big , clean and can easily accommodate large crowd. I ordered their ShackBurger. I've to admit the burger is so good. Made to order which makes you to wait for a while. But l felt like given the price paid the patty is on thinner side. If you are really hungry. You may have to order something extra to feel full. I also googled and found out they have high standards for their meat and eggs which made them to price it little more comparing to regular fast food restaurants. I would definitely go again if I'm looking for a healthier option where I don't have to worry about the meat quality. Packing: I wish the packing could have been better. The company Either a bigger paper wrap or a box with lid. It's just open tray (refer picture) without any lid to close which can make the food to fell apart depends on where you are keeping it in your car. That's why I took down one star. read more

See all

I was greeted upon entry. This is a good seasoned burger to satisfy a craving. They have really good crinkle cut fries and a nice cheese sauce to go with it. They are more expensive than I expected because they don't do meals, only a la carte. They also have shakes to make the perfect trio. They have a private parking lot and a walk up window. Recommended. read more

Hubby and I have been wanting to try Shake Shack ever since they arrived in STL....however many of these reviews have put us off of trying it. Today we took the plunge! The dining room was not open, so we ordered inside and took it to go. Here's our general thoughts: - liked that it's a smashburger style, we had a double - fries were basic and plain - chocolate shake was tasty Overall we felt it was overpriced - it was $19 for a single meal here that is comparable to Freddy's.... Nothing really stood out that would take the food or experience to an area where I would think it's worth the money. read more

See all

This place still got it !!! Haven't visited Shake Shack in years and craved a delicious burger for lunch . I had the spicy shakemeister burger and the heat from the peppers were spot on! Just enough spice and flavor!! So good i couldn't stop eating even after my nose was running . I paired my burger w some cheese and bacon fries and washed it down with a cookies and cream milkshake. Service was fast and friendly and i enjoyed dining out on the patio! read more

Shake Shack Ladue Crossing - Spicy ShackMeister - Burgers Near Me - Saint Louis, Missouri

See all

This one's in kind of a weird location...not too far from Clayton, St. Louis city or the Galleria but just off the Ladue Road exit off 170. It is part of a strip mall that has Barnes & Noble and a few other places around it. I will say for starters it gets extra points for having plenty of parking. Free parking! That's something I can't say about their CWE location. I'm always up for Shake Shack even though their menu is usually the same. Their cheese fries rock as well as their burgers. This is the place if you're up for top quality. Yes, something equivalent to a combo at McDonald's (burger, fries and drink) will fill you up at Shake Shack. Sometimes they will have specialty menu items like temporary shake flavors. Also, many points for having a lot of seating at this location. read more

Labor Day, we stopped at Shake Schack for hamburgers and shakes. I have to critique because the shake was so awful. The hamburgers weren't bad, certainly not 5 stars but it's a fast-food restaurant. The shake was the worst I have ever had. I have wanted to try their Dubai shake, and I finally decided to pay the $10.00 and try it. What a mistake. There was no chocolate or pistachio's which should have been part of the shake. So, I'm warning everyone not to waste your money on it. Try something else if you must. read more

People usually give Shake Shack a bad reputation because it is too expensive for burgers and fries...but I really like this place! I ordered a double hamburger - no bells or whistles - and added lettuce, tomato, and onion. I felt like it had great flavor compared to some other fast food burger places. The patty was more well done, but not dry. I also think the presentation was much better than other fast food places! The fries were the only thing that were not great. Crispy but not flavorful. Maybe it needed more salt or something else added to it? We also got the SmokeShack burger - this was good too! Pretty simple but the peppers added a nice spiciness to it too! While it IS a bit more expensive, but I feel as though you do get what you pay for...burger-wise...but that shouldn't keep anyone from trying it :-) read more

Shake Shack Ladue Crossing - Double Hamburger - Burgers Near Me - Saint Louis, Missouri

See all

Came here on a Tuesday evening to order a cheeseburger. Waited in line to order but ordered pretty quickly after getting on the iPad. The food came out quickly, so I immediately tried the fries. The fries were good, the shake was great, but the cheeseburger had too many burnt edges. Every time I took a bite, I tasted burnt crispy edging, not the greatest. I wasn't given napkins or ketchup. Maybe I missed it on the counter, but I would have thought this would be automatic. Not the greatest place for a cheeseburger, but they have a good oreo shake. read more

Shake Shack Ladue Crossing - Burgers Near Me - Saint Louis, Missouri

I had this desire to try the Shake Shack Bourbon Bacon Cheddar Burger (White-cheddar cheeseburger topped with our bourbon bacon jam made with Maker's Mark Bourbon, crispy shallots and ShackSauce on a toasted potato bun) so I made my way here on a Sunday. I ordered the burger (single) and fries. It was all good. I liked the burger toppings and I like the self serve ketchup that many places have gotten away from. I'm sure I'll be back! read more

Shake Shack Ladue Crossing - Bourbon Bacon Cheddar Burger & Fries - Burgers Near Me - Saint Louis, Missouri

A new branch of Danny Meyers burger empire. This one is reasonably well run and the food was good enough. The place was not as clean and together as other Shake Shacks and for sure it was generally colder inside than I would have liked but we survived. read more

Shake Shack Ladue Crossing - Burgers Near Me - Saint Louis, Missouri

Food is exactly what you would expect at Shake Shack. Was really good. Service is the worst. I have seen in any Shake Shack.

Family was hungry after their shopping bonanza at Half-Priced Books. Now for context my crew has food allergies, so every meal out is a challenge. However, our stop at Shake Shack was anything but. Fantastic allergen menu options made it fairly easy to get everyone food they wanted and actually could have. The folks working here were attentive, knowledgeable, and respectful of our issues and for that I couldn't be more pleased and grateful. Clean dining area and bathrooms punctuated the experience. Food was good. Well cooked burgers and excellent shakes and drinks. Fries were so so but if that's the only drawback then I'll take it all day. read more

The one in Ladue. Somehow they deal with a rush better than the others in the area? I'm not quite sure how, but it seems like they do, at least. Standard Shake Shack Food and Decor. Great service. read more

I've tried. I really have. Love the concept. Love the idea that Danny Meyer, a John Burroughs alum, hatched this thing, but it has now let me down three times in a row. Now, to be fair, product quality *potential* has always been there. Solid stuff. But on each occasion, something was either delivered to my table cold, late, or wrong. It's not a complex menu. It's burgers, fries, and shakes. Come on. And if it were McDonald's, I would not expect much, but this is essentially fast food fare that gives you the privilege of paying about double what you'd pay at Freddy's. Sorry, Shake Shack, but for that kind of coin, you really do have to do better to keep my interest. Too many solid options out there that manage to get it right 99% of the time, AND deliver for 35-50% less. Psst, the cachet ain't worth the premium if the food ain't right. Oh, and when staff decides to 'shut down' the trash cans because someone doesn't want to empty *that* one later. So, customer, *you'll* have to wander around to find an open one. Bottom line: It's not performing as a premium product, so why is it priced like one? read more

Shake Shack Ladue Crossing - Trash service area closed. - Burgers Near Me - Saint Louis, Missouri

Placed order with Isiah-an extremely nice and helpful young man. Food is good although it does take time-be patient. Good burgers, chicken sandwich and veggie burger at our table. Sort of our "go to" place for burgers etc. in this area. read more

I ordered a shack burger with avocado, crispy shallots, and sliced onions with cheese fries and the cheese on the side today for delivery. When my dasher got there they said the people at shake shack couldn't find my order and then suddenly they found it. Like um... it walked away and then came back? After an hour and a half later, I received my meal. Cold. And without the avocado that I had paid extra for. The cheese on the side was cold and almost hard. There was condensation on the lid because it probably sat there for a long time. Disappointed and frustrated because I paid extra for toppings but didn't even receive them. And this isn't the first time this has happened. :/ Also the picture with the burger looks like avocado but it's soggy lettuce read more

Shake Shack Ladue Crossing - Cheese Fries - Burgers Near Me - Saint Louis, Missouri

See all

The burgers and fries are expensive but PHENOMENAL! I definitely splurge every now and then to eat here. Service is always above average and [[HIGHLIGHT]]the restaurant looks like a standard Freddy's or Steak 'n Shake vibe[[ENDHIGHLIGHT]]. I'd recommend trying them to anyone! read more

My family and I came here on Sunday. This was our first time. we were looking forward to trying the shroom burger. Once we started to order it the young man at the register made a eek face, I asked what's wrong with our choice, he started to explain that Shroom burger is not just sautéed mushrooms on the burger, and we knew that. He also asked us if we like cheese bursting in our mouths and we said yeah. it was hard to understand how come he is not selling the product but talking customers out of getting it. However, the burgers were good, the shroom one was the best one, fries were crinkled, but crispy. grilled cheese for kids had no flavor and they were not impressed. As of right now, we are not planning on going back. read more

Their shakes are always so creamy and thick! My go to is the cookies n creme milkshake which very rich in flavor. I decided to also try the black and white, it tasted like a mix of vanilla and chocolate. Overall I greatly enjoyed them. read more

Shake Shack Ladue Crossing - Black and white, and cookie n cream milkshake - Burgers Near Me - Saint Louis, Missouri

Typical shake shack burger and fries Good burger and Martin's potato roll This location the fries were a little dried out Understaffed Only two people working the lunch rush. Online orders were backed up. I just beat the rush so my order was timely The two working were busting their a- s - to try to keep up and could not be faulted. Hope this location is the St. Louis hometown hero Danny can hire enough staff soon. read more

I absolutely love Shake Shack!!! The Truffle Burger is a must have ! All of the food is extremely fresh, the burgers are super juicy and billing. But the service is prompt and the staff is attentive. [[HIGHLIGHT]]The ambience is laid-back and relaxed very casual.[[ENDHIGHLIGHT]] I always have a awesome experience when I come get burgers at Shake shack. Highly Recommended! read more