I deviated from my regular shack burger (which I love) & went for the smoke burger this time which is omg - soooo yummy!!! The service is really good! I order on line and I'm texted when it's ready, so very convenient! read more

I just tried to place an order in person and the cashier could not figure out how to order a burger, fries and drink. The order on line in front of me literally took over ten minutes with the manager and cashier shaking their heads how to deal with a gift card. So I gave up and left. Last time I ate here I ordered on the app and the app told me fifteen minutes. It took almost an hour. This location used to be five stars. Wonderful. It is in the middle of such a beautiful park but the service is now a disaster. What happened. read more

So-so expensive food and burgers. No Ambience other than being on Madison Green. Used to reasonably priced when this original Shake Shack opened years ago- no longer. As a long time Manhattan, I take a pass on this location and others, including the one at JFK. read more

Let me begin this review with a warning: I am not a burger lover. I don't often crave burgers. When I do try one, I am incredibly picky and often difficult to please. With that said, I loved everything I ate at the original Shake Shack in Madison Square Park. The ideal day to visit is on a warm, cloudless weekend, when you can sit outside under the sun, listening to the nearby jazz band playing their tunes. Unfortunately I came on a cold day in the middle of fall, but I did enjoyed sitting outside nonetheless. I know, I know. You want to hear about the food. I ordered a classic: a cheeseburger with fries and an orange soda to wash it all down. The fries were golden and crisp on the outside, soft and potato-ey on the inside. They were tasty enough to enjoy without any dressing, but I just *love* having ketchup with fries, so I had slathered mine with that. Now, the burger: The bun was soft. The lettuce? Crisp. The tomato was fresh and enjoyable (and I'm someone who normally hates raw tomatoes). The smashed patty had crisp edges and a meaty center. The American cheese - melty. The proprietary sauce, superb. It's exactly how I like my burger - where the elements come together in one cohesive, juicy, saucy bite. One critique: I wish it came with onions. In my opinion, Shake Shack beats out all the fancy $20 burgers you get at trendy bars and restaurants in New York City. read more

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Made a pick order at this location and while the food was good the service left much to be desired. My order was supposed to be ready at 3:51 but instead was ready til 15 mins after. There was "sorry for the wait" or acknowledgment which was disappointing. This location is in Madison Square Park so all the seating is outdoor. Perfect for a day like this. read more

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Ok I get it. I get it! I finally get why people can compare this to in n out. I miss in n out all the time but I don't have to anymore. Shake shack is stellar. The juiciest thickest burgers. So good. Loved the Halloween promo for buy one double burger get another free. The Fries are terrific, tho I paid for Parmesan truffle fries and it was just sprinkled cheese and a sauce to pour on. Felt lazy. The onion rings were great. The funnel cake shake was truly mind blowing. I think it's one of the best shakes I've ever had. read more

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I hear this was the original location and although I was not hungry to order anything, I decided to order a shake for my daughter. Figured it would be a quick stop and be off to catch the next subway in 15 mins. Instead, there was a guy at order pickup that stiff there being loud and distracting all the workers. I observed along with other patrons, very annoyed as anyone can imagine. 10 mins in and my simple shake never made it out. By this time I'm missing the next subway I was expecting to catch. I went to the order line and let them know I was still waiting on my shake. Had it in my hand shortly after. Walked away and that guy was still there... read more

Shake Shack Madison Square Park - If you see this guy being loud at order pickup, keep walking & don't order. He was distracting workers & slowed orders down. - Fast Food Near Me - New York, New York

Really can't beat a shake shack burger-- I'd splurge on two burgers rather than add on the fries, but they're both great-- between this and seventh street burger they're both on the top of the list for me-- Cheers! read more

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Everything you'd expect from Shake Shack. A decent burger for the price. This location is busy so wait time is needed. Good service and pretty clean. read more

Shake Shack Madison Square Park - Classic burger - Fast Food Near Me - New York, New York

This is the first (and OG) location I tried Shake Shack. My very first order consisted of a Shack burger, crinkle cut fries and vanilla custard. This order would become my go-to order. The portion size is perfect for me. The Shack sauce elevates the taste of the burger. I love that they use potato buns. Crinkle cut fries were perfectly seasoned, piping hot crispy on the outside and fluffy in the center. The vanilla custard is the perfect sweet treat to round out the meal. Atmosphere was excellent on a bustling and balmy June evening. read more

Six chicken nuggets with Shake Shack sauce, fries and a strawberry milkshake. I sat in the sunshine to have lunch. The milkshake had melted to sipping consistency and was flavorful and perfect on this warm day. The fries were crisp and soft inside. Chicken nuggets? Dismal. I rarely eat nuggets but I wanted them as they were only six and I had already eaten a small avocado after a workout. The breading was coming apart and they were dry. Wasn't anyone paying attention in the kitchen? No supervisor? I was disappointed and glad I had eaten the avocado. For nearly $18+change, this was quite a waste of money. Customer service was fine and the busboy who asked to clean my table was nice. I rarely go to Shake Shack anymore but would like to have the Banana Pudding milkshake special which will be here all summer long. read more

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I wasn't really expecting to eat Shake Shack during my NYC trip, especially since they now have a location in downtown Toronto. But we were out and about and we happened upon the very first location of the venerable burger franchise, so we really didn't have a choice in the matter. I wasn't super hungry so I decided to keep it simple by ordering the ShackBurger ("Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun"). Even though there was a very large group waiting for their orders, my burger was ready within minutes. We managed to snag a nearby table and I dug in. It's really good. I did try the Toronto version and it seemed tasty but nothing spectacular. This was spectacular. It had a really pronounced, irresistible crust and the toppings were perfectly applied. I enjoyed the heck out of it. I can see why Shake Shack has become such a phenomenon, if this was any indication. So good. read more

Shake Shack Madison Square Park - ShackBurger. - Fast Food Near Me - New York, New York

Went to the original Shake Shack in Madison Square park to get my lunch. Put in my order via shake shack app. My order was ready in about 10 minutes. The chicken shack, bites and shack-cago dog, all were freshly made, tasted amazing. Chicken shack had a huge piece of chicken, filled with lettuce, sauce and pickle, wrapped in a soft bread. Shack-cago was an excellent hot dog. All the ingredients like radish, pickle, onion, mustard make it very interesting, much better than plain hot dog. read more

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Obviously busy location, considering the zip code and being in the middle of the Madison Square Park. I got the special Black Truffle Burger (not on the menu) and it was good: Gruyère cheese, real black truffle sauce and crispy sweet onions. I made it double because I was hungry. The meat wasn't of the best quality. Considering that you're eating on dirty chairs and tables and dust/dirt under your feet, I think you're paying a bit too much for what you get. Our check was north of $40 for 2 of those bad boys plus a basic single cheeseburger. read more

This SS delivers the consistent delicious burgers, fries and, of course, shakes, they are known for, in a pleasant outdoor space with friendly people getting it done. read more

The most amazing burger ever! I cannot believe it until the cheese and sauce melted in my mouth. I was like wow The sauce and the cheese that went along with the beef is what it did its job compared to other burger chains. The sad part is that the burger is a tad bit smaller than other burgers although you can order a double patty for hungry people! Fries are great too and crinkly!! Not dry and over seasoned! Just how I like it. This place is the first out of the whole chain so it's the famous one people should hit up! Many seats all around since it's located in the middle of Madison Park. read more

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Just not my cup of tea. For the price, it just doesn't make sense. There are so many other places. I get that this place is an institution, but there is a point where I just won't spend the money for a fast food burger. read more

I used to love shake shack, and they have gluten free buns. But the burgers have gotten crispier and drier and not delicious. The fries are good and the lemonade and shakes are too. If you want a burger, load it with cheese and the rest of the stuff so you don't notice how bad it is. The staff was friendly at this visit but there were a number of folks waiting at the window, and a number of bags on the counter, and the one guy who was working the window was busy while the rest of the staff stood around not helping. They also forgot my avocado. read more

Brown lettuce, long line, slow service, and receipt printer broken.... Dubai shake was good though so will give it 2 stars I guess... read more

Shake Shack Madison Square Park - Chicken Shack with brown lettuce - Fast Food Near Me - New York, New York

The famous original Shake Shack. I've read many people recommend going to the original location. I've had Shake Shack before but never bothered going to this spot despite always being in the area. Truth be told I never really noticed it. Anyway, it was a beautiful day in NYC and the park was lovely. I was in the mood for burger so I decided to stop by. If you had Shake Shack then you probably know what to expect. The burger was good and the cheese fries were decent at best. I was actually impressed with the burger this time around. Although I doubt the location made a difference. Although it was nice to sit in the park and enjoy the meal. I ordered online to skip the line and my food was available within 10mins. The location was busy and hectic. It came off a bit disorderly inside the kiosk. Still, my order was right and everything came out the way it was supposed to. I will say that Shake Shack is probably one of the better burgers out there. Where they lose me is the price. My whole order came out to $17 and which is ridiculous. A burger and fries shouldn't cost that much in my opinion. It doesn't help when there were cheap fast food options nearby. After I finished my meal I immediately regretted it. I could've went to Popeyes, Sticky's, McDonalds, etc and had a cheaper and just as fulfilling meal. The food was good but just not worth the price. If it were about $5 cheaper I'd be writing a different type of review. Still, do it once if you're burger fan. The food was good and the park added to the experience. You can tell people you ate at the original Shake Shack. read more

Shake Shack Madison Square Park - Fast Food Near Me - New York, New York

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This is where the magic started, the birth of Shake Shack in the heat of Madison Park! I love coming here at dusk with the outdoor lights and dimming city views. Grab a burger, grab a shake, and take a walk = perfect night! Service can be quite slow since it's a busier location, but it's fun to take visitors when they're in town. Madison Park, itself, is beautiful and centrally located near other attractions like the Harry Potter Store and Eataly Flatiron. read more

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1) Staff was friendly, explaining the menu and not rushing people (many stores in NY they will rushing people). 2) The food came out pretty fast. 3) Burger was good, soft and juicy and big. The fries just ok, and the shake also good (I order shake double + fries + xmas shake, total $22). 4) I saw a lot of nice pictures about this place, such as eating burgers in the park, string lights during the night... However, my experience was that good because it's winter time (12/19), it's freezing cold to enjoy the burgers outdoor, if the weather is different I'm pretty sure the burgers will taste even better (I came from LA, and our winter is not this cold). read more

Shake Shack Madison Square Park - Double - Fast Food Near Me - New York, New York

The woman working the cash register today was rude for no reason but was nice to the guy in front of me?! Get better workers. People always a need a job!! read more

Tae was amazing! This location is the only location in New York that we've found with the Shackago Dog. All the food came exactly as ordered, and we can't wait to come back. Again, we cannot praise Tae's service enough. read more

I come three times a year in New York and visit shake shack every time. But on Madison park they makes the payment terminal invisibly. So you cannot see how much to pay and the sales people push the buttons for you. Why you makes the payment terminal invisibly???????? That's already more than a year. Why Jonnie Morris read more

I've always said you can pull my California Card because I've been a Shake Shack over In n Out girl from my very first Shack experience. I adore them!!! I was in the city for work and staying nearby to this original location. I knew if I could find the time I'd have to give them a shot. Have the experience, you know? Luckily, I found time to grab a quick bite to eat. The line was fast moving, and I ordered my go to. Smoke Shack single, cheese fries and since they still have the Sugar Cookie shake with rainbow sprinkles - I went all in! knowing I'd rather not eat on my flight home so it'd be best to fill up ahead of time. Everything was 5 STAR as per the usual. This spot is perf! I had a book with me so I was able to do a little reading after lunch and just enjoy the space for a little bit. If you're a fan of Shake Shack this location is a must. I still remember watching the 60 minutes special years ago with their founder Danny Meyer and wanting to someday check out this specific location. I hadn't been in the city since the NY marathon years back so it was a special treat to swing by last week. I'd say this is the perfect casual date spot, and it looks super gorgeous at night under the strung lights but I had to hit them midday which was still lovely. read more

Shake Shack Madison Square Park - Fast Food Near Me - New York, New York

Wonderful experience! Food was good and sitting outside was wonderful! Daphne was the only one running food and she was positive, helpful and even checked in on us like you would expect from a sit down establishment. Definitely would come again. read more

Came here on a late Saturday afternoon around 2:45pm. It took about 45 minutes for me to order and get my food. I got a hamburger, fries, and a strawberry shake. Even though this is the original Shake Shack, there's no difference in taste compared to other locations. My Shack sauce came on the side instead of in the burger. Since it was cold, the sauce had a thicker consistency, and therefore harder to put on the burger. Fries were crispy on the outside and fluffy when they were still warm. I don't know if it was because the oil for the fries were old, but there was a slight bitter taste in the back of mouth after finishing them off. It caused my strawberry shake to taste somewhat bitter as well. For an almost $6 shake, I wanted the cup to be filled all the way. The wait is long even for people who ordered ahead. Other than the fact that you want to try the original location, I would just go to another Shake Shack. read more

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Where do I start... Is shake shack a fast food burger joint or not? Thats an irrelevant question if you're looking for a good burger- which is what you'll find here! Been looking for a go-to burger joint in the city for the past 3 years and so far, its still at the top of my list. -Smoke shack burger 5/5: meat is tender and juicy, shakesauce and peppers are great mix. Bacon was salty, crisp and not overly greasy. Fries are also good, not the best Ive ever had but a solid burger companion. Surprisingly satiating size. -Shack burger 5/5: smokey's little cousin with less sauce and pizazz if you're looking for something simpler. Id go with the double stack if hungry. -Chik'n bites 4/5: wow these are actually good?? Ordered on a whim but actually very surprised they didn't taste fresh out the freezer. Tender chicken that is lightly breaded. -Lemonade and fifty/fifty: average drinks Its hard to beat the ambiance at this location. The combination of string lights, outdoor seating and park views makes it hard to pass up on especially if the weather is nice. As much as I enjoy shake shack, I am still on the search for burgers in the city. If you think you've found the one, do share. Happy burger hunting. read more

Shake Shack Madison Square Park - SmokeShack, shack burger, Chicken Bites, Fifty/Fifty, Shack-made Lemonade - Fast Food Near Me - New York, New York

Honestly, it's nice to know even after expanding, the OG location still slaps (I am so sorry) This location is one of my favorites due to the fact you can take your order and people watch in the park. It always has its starry lights on which makes it bit more magical than the other locations. But I digress. On this day, we ended up ordering a buffalo chicken sandwich with some cheesy fries. Chicken sandwich had the right amount of sauce and tang and came with a decent sized piece of chicken. The fries were a bit crisp but wonderfully overpowered by the cheese sauce. The drinks themselves were good too, some sort of citrus lemonade, which wasn't too sweet. Overall though, probably one of my favorite chains out there. Their new items are always as good as their standards. And years later, it seems like the quality hasn't slacked in the slightest! read more

Shake Shack Madison Square Park - Fast Food Near Me - New York, New York

This is the original Shake Shack of where it started. I came here and ordered the Shake Shack burger. It was nothing special. This is not my first time having Shack Shack. I first tried Shake Shack in Houston. To me it was just another fast food burger. I like the fact that there are chairs and tables in Madison Park (where it is located). I can see it to be a popular place to grab food in the summer time. In the winter time, its kind of cold to eat outside. Anyways back to the burger. The ingredients were fresh. Like I said, nothing really stood out from the burger. They don't use a tradition plain bun like other restaurants. I believe they use potato bun. I do like potato buns. It is definitely a place to get a quick bite. It is located near a train station in Madison Park. The place is easy to get to. read more

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On a rainy day when there was no line, I had a five star experience. Service was friendly, food came out quickly, and toppings were added with a generous hand. read more

Shake Shack Madison Square Park - Fast Food Near Me - New York, New York

Ate here today for lunch with my sister after working out at Cyclebar in the Flatiron District. We had both ordered different foods from menu having a different burger, drink and side. Overall, it was really good and delicious and it's worth lining up patently that the line kept moving. The service there was also really good, pleasant and attentive. I also seemed to enjoy the saxophone jazz music playing in Madison Square Park that it was so relaxing and calm. Finally, I would definitely eat and come back again next time! :) read more

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The service was good & the convenience is great. The food was really good as you would expect from Shake Shack the goat of modern but classic burgers. The only downside is that because its in the smack of the park in-front of the Flat Iron building, it has high traffic due to the fact thats in literally in the park lol. Im not knocking it but if you don't have all the time, it might not be convenient to go as the wait times can be a bit crazy. I ordered through MealPal so that eliminates any time issues when getting my order but I'm speaking for YOU. But don't let me stop you, the food will never disappoint! read more

Shake Shack Madison Square Park - Fried chicken sandwich with golden fries. Ju heard. - Fast Food Near Me - New York, New York

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It was a bit confusing to understand that the line at the pick up window was not the window at which to order, and that there is a window to the right of it to place the order. On a Saturday night after 9, there was still a line/wait. The woman taking orders was pleasant. Asked what the wait would be for the food, was told the strawberry shake would be about a seven minute wait. The shake was good! Nice park to sit in and watch rats prancing around. read more

I LOVE SHAKE SHACK, AND THIS FIRST LOCATION IN MANHATTAN, IS MY FAV. But, you will find consistently fresh and delicious food at every Shake Shack location. So, this Madison Square Park location (East 23rd St, between Madison Ave-Fifth Ave) is great, because there are lots of places in this park to sit and enjoy your food. There are tables and chairs near where you pick up your order. The Food: Mmmm!!!! No matter what you select from this menu, it will be FRESH AND DELICIOUS. I love all the food, the burgers, the portobello mushroom stuffed with cheese aka the Shroom Burger, the bacon cheese burger, the fried chicken sandwich, I LOVE THE FOOD HERE. And, my recent homemade lemonade was great!! Just the way I like it, not overly sweet, so I still got the fresh lemon flavor, with a touch of sweetness. A long time ago, at the Hudson Yards location, I did indulge in a vanilla shake and YUM-O!!!! Mmmm, really delish!! I guess, for uh, educational purposes I should order a chocolate shake sometime, too! LOL. I have ordered in person, which has ALWAYS been very pleasant, AND, I have ordered thru my SHAKE SHACK APP, which I find very convenient. I recommend the app, for sure. It's good to have, especially if you don't want to wait on a line. And, there are occasional fun perks with the app, as well as the latest food info from latest additions to the menu, as well as "limited time menu offering", so, if you like Shake Shack, get the app. I have been to several Shake Shack locations, and it is truly very impressive to see a beautiful, high quality consistency, in food and in SERVICE. I applaud all the hard working people at Shake Shack who truly make it happen. You can't go wrong at Shake Shack!! read more

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Another item off my bucket list to eat the OG Shake Shack at the Madison Square Park location! The line is consistently long but it moves fairly quickly. I've had Shake Shack before many times but it was my family's first time. We ordered the Shack Stacks with the cheese fries (of course) with some lemonade and their special Pride shake since we went during Pride Month. The food tastes the same as any other Shake Shack I've been to, but it's definitely all about the ambiance at this location! They have lots of tables to sit and enjoy your yummy burger while you take in the park and city views. The cheese fries are still the best. read more

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This is the first Shake Shack!! It's actually a shack -- a cute shack in the park with string lights. It's lovely to sit outside during the summer. Since there is only outdoor seating, this just becomes a takeout place in the winter. I love this place. They have a delicious gluten-free bun and the bacon avocado burger is my go-to. I prefer Shake Shack burgers to In-N-Out and Five Guys. read more

REVIEW only for the Atoburger Shrimp Burger collab that was available on 5/6/21. - The Atoboy Shrimp Burger is topped with a homemade crispy hashbrown, grenada pepper, sauce, shaved red onions, and butter lettuce on a toasted potato bun. $7.49 - I definitely liked the thin crispy hashbrown in the burger. It added a nice crunch. I didn't like the raw onions in the burger. The shrimp patty contained a mix of shrimp paste and cilantro. I don't like cilantro in general and this was not written in the description on the Shake Shack menu/site. Other than that, the burger was OK but taste wise was meh thanks to cilantro and onion. Would I get it again? No, I wouldn't. read more

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Shake Shack is great reliable burger and our go-to whilst in New York. Now that Shake Shack has expanded to various cities in the U.S., with it comes the secret menu...Madison Square Park didn't get the memo I guess. They weren't aware of protein style or the peanut butter/bacon (don't knock til you try it) but you still can't miss with the regular menu items. I love eating in Madison Park regardless of the cold - great people watching (dog park too) and public art. The staff are great too - very friendly. read more