I'm really disappointed with this place. The only selling point was the service, but some of the workers were a little unprofessional. Saw one just go over to his friend's car after the friend repeatedly honked at him, scaring everyone who was waiting. They seemed excited to see each other and were cussing while they vaped. I guess it's also since this place is new and the workers are young, but still. Anyways, I ordered a hamburger with no lettuce, no tomato, no cheese, but with the sauce on the side and pickles too. Also got fries, which you can't go wrong with. My friend ordered a shake burger with everything. My hamburger came with lettuce, tomato, cheese, no pickles and no sauce. My friend's burger came with no sauce as well. When I got my order, the burger buns were soggy and mushy, kind of like baby food. For a $6+ burger, I don't think I would want to come back again. The burger was small and not appetizing. It was super disappointing and the parking is really cramped. I guess I'll stick to in-and-out. read more

Shake Shack Pasadena - Pick-up window on the side. - Burgers Near Me - Pasadena, California

See all

If you never been to Shake Shack, it is bomb! Their burgers taste really good. I'd say it's on the same level with IN-N-OUT. One unusual thing about Shake Shack is that they don't offer combos - everything is separate on the menu. It's like a mix between a restaurant and fast food. The ambiance it is modern. While it might be a bit pricey, I think it's usually worth it read more

Shake Shack Pasadena - Spicy ShackMeister (No Cherry Pepper) - Burgers Near Me - Pasadena, California

Honestly, not the biggest fan of Shake Shack but happened to be craving it. Was very excited to eat after a long day but got home only to realize the store had forgotten my burger. I have since reached out about 4 times about getting a refund included speaking with a store manager. It's been a few weeks and I've still yet to receive my refund. Extremely disappointed in this experience and can confidently say I will never return. read more

Can't go wrong with shake shack, ever. Finally visited the Pasadena location & it's pretty small - much like everything else in Pasadena. Parking is okay, they have their own lot and also a little one right behind it. I got 2 doubleshacks well done, added onions and avocado, fries well done and 2 fifty fifty. Everything came out rather quick and delicious. I could literally taste it in my mouth as I'm typing this. I think another burger is needed right now. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

Quick and easy. I've been to this Shake Shack location many times and each time has been awesome. It's always been easy to order and fast to get my food. There's not much more to ask from a burger joint. I usually get the shack burger or the avocado bacon burger. They're both great and reliable/safe options to order. The burgers always come out super juicy and flavorful. Their French fries are the wavy thicker cut ones vs in n out and McDonald's. I love the pillowyness of their thicker cut fries and they always tastes fresh compared to sometimes you don't get fresh fries with other places. Although I do prefer In N Out over Shake Shack I do enjoy Shake Shack every once in a while! read more

First time at this location. I ordered online for pick up, a cheeseburger, a Smoke Shack and a order of fries. No red peppers on the Smoke Shack. Of course the red peppers were on there. They were scraped off but it was unpleasant and inexcusable. I also checked the box for condiments, utensils and napkins. None were included. My cheeseburger was good but I saw the irritation due to the peppers. Generally I don't like crinkle cut fries but these were very good. Beware the parking is TERRIBLE! Also the window for online orders was slammed and disorganized. Bags and bags of food were just sitting there with the top of the bags left exposed. I'll stick to the Glendale location although it's further away. That means I won't be eating at Shake Shack very often. read more

Shake Shack Pasadena - Cheeseburger and fries - Burgers Near Me - Pasadena, California

See all

Plastic was found inside the burger !! I pulled out the plastic it was disgusting how they cooked the food when plastic package trying to poison the food. They don't care if they want to be careless putting poison plastic in our food! Now I'm sick never again , what's next a bug in my food. read more

Shake Shack Pasadena - Plastic in food - Burgers Near Me - Pasadena, California

I love Shake Shack and this locale is one of my favorites. Clean, friendly, very chill. And how can you go wrong with the best fast food around?! Today Edsel the friendly staffer hooked me up with the double veggie burger, fries and frozen hot cocoa shake -- a perfect meal that kept me full and happy all day (literally). The best. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

Great Burgers, Fries, shakes and the employees I have encountered have all been very hard working, talkative, friendly, kind and helpful. This is a favorite! read more

Shake Shack Pasadena - Chicken Sami, cheese burger, fries all Yum! - Burgers Near Me - Pasadena, California

I don't understand how this restaurant is still in business. Worst burger ever and the fries were flavorless and tasted like the frozen fries you get at the grocery store - but worse. Also, I asked for "crispy" bacon on my burger and got undercooked bacon instead. When I told the manager about it, she took the burger back to cook it some more, the bacon was exactly the same. Lastly, you can't place an order over the phone and it's difficult to get someone to even answer - I was calling over a period 20 minutes before anyone answered. Interestingly, when I arrived, I saw at least ten people working there. One of you couldn't answer the phone? read more

Decided to try out Shake Shack for the first time last week. We like the covered patio area and even though it was hot in Pasadena, it wasn't bad at all at 11:30. We both got the basic Shake Burger, fries, and a shake. The burgers were good, juicy and flavorful but a little on the small size for the price we felt. The fries were really good and so was the shake. We ordered through the app which was good because a bunch of tourists were getting off a bus and lining up inside. Was able to walk up to to the take out window and grab our order. If we are in the area we wouldn't mind eating there again. read more

Ordered curbside pickup for dinner tonight. Very busy on a Monday evening and the parking lot was full (with all curbside spots already occupied). Even so, the server brought my order out to the car right upon arrival. I ordered a Shake Stack (Angus hamburger patty stacked with 'Shroom patty on potato bun) was hot and tasty. Side of fries also freshly fried, crispy and properly salted. I can see why this location is busy! read more

Shake Shack Pasadena - Not a terribly flattering photo of actually quite tasty dinner (Shack Stack and fries) - Burgers Near Me - Pasadena, California

Big Props to Osdi at Shake shack in Pasadena! He went above and beyond and is the MVP. Give that man a promotion! read more

Shake Shack Pasadena - Shake shack - Burgers Near Me - Pasadena, California

It's lunch time on a Saturday and it's a full house. Seems to be a well oiled machine moving food out the door.

So, this is my local Shake Shack and I SWEAR. The food is good every time. This is my usual: A ShackBurger and a vanilla milkshake with cheese fries To order, you can use a kiosk and you can order by the tRaDiTiOnAL way. (choose from takeout or dine-in) The service is really quick too. It takes as long as 7 minutes to get served. For the seating you have both inside seats AND outside too. read more

I don't have much to say about Shake Shack. I do love their burgers and feel that getting a double patty is a must as a single is kinda small. This location in particular is great for after visiting a local shop I can easily walk and get my meal. Parking: small private lot, street parking VERDICT: Rinse and repeat read more

Shake Shack is comfort food. It's not the most filling, but the flavours are always wonderful. My personal favourite is the Smokeshack. Tip: Eat in. I've ordered a bunch of times for pickup and it's NEVER smooth. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

See all

Lost a star for nkt sticking to the food business lost one for being super over-priced, a star for almost no service and a star for asking for a tip before service read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

I went in today to get the Dubai shake. I had asked the employee to describe the flavor of the shake and if they recommend it. Unfortunately I was told that the team members aren't allowed to purchase it or even try it. That's kinda silly. read more

Poor communication. They had a Dubai Chocolate Shake deal and I called a few days before coming to see if they were still doing it. Manager told me they would have it. I came first thing when they opened and told me that the location stopped doing the promotion. Super disappointing to be misled. Cashier was nice though but seems like the location has some internal issues being poorly run and not telling customers the truth. read more

I hate to say this but the chicken sandwich was better than the burgers but also the burgers were good

The food here is amazing. Cannot go wrong with anything on the menu! We got: SmokeShack Burger, ShackBurger, Oreo Funnel Cake Shake, and Fries. Their shakes change every few months. Burgers are one of the best "fast food" ones around. Well worth the money, wish it was a tad bit cheaper of course but delicious!! Fries are always perfect. Shake is a bit on the sweeter side but there are many to choose from! Nice to be able to sit outside as well. Good seating. Small parking lot though. Nice service workers. read more

Shake Shack Pasadena - SmokeShack Burger, ShackBurger, Oreo Funnel Cake Shake, and Fries. - Burgers Near Me - Pasadena, California

See all

Came in. No registers were staffed, only self ordering at kiosks. So after waiting in line behind stoned folks who can barely function trying to order, I was prompted to TIP? Seriously. Tipping is for actual service. read more

Great gluten free options and tasty shakes and ice cream. The gluten free burger bun is very good read more

As a vegetarian, I love that they have so many veggie options here! I ordered the veggie shack with 2 veggie patties, and some fries. They didn't put avocado on it, which was a bit annoying but it tasted good nonetheless. The veggie shack tastes very fresh and is unique to other (fast) food joints. It's clearly their own recipe and is packed with healthy grains and veggies, which I love. I personally prefer theirs to impossible, beyond meat etc... But if you're wanting an impossible burger or something similar, you won't get that here. My boyfriend ordered the double bacon cheeseburger with shack sauce, and their spicy cheese fries. He had 0 complaints, and prefers their burgers to all other fast food joints in the area. A lot of Californians love in n out, but he thinks that Shake shack is far superior-- which says a lot. We both loved our meal so much! I'm glad we could both enjoy this dinner together despite our dietary differences. What made the experience even better was how kind and helpful the woman at the register was to us. She accommodated my request to get 2 veggie patties even though it's not on their menu, and helped my boyfriend decide which burger he should order. read more

See all

My goodness you are harsh. They make a really tasty burger for a very reasonable price. That's 5 stars any day. Stick with the truffle burger and fries and a nice beverage of your choice and you can't go wrong. Alcohol at a fast food place? Yes but beer and wine only but also at a reasonable price. The place is clean with a hip and cool vibe. The servers are all very nice and I get my food quickly enough. I simply can't ask for more than that. read more

Let me first say... West coast, California girl so IN-N-OUT BURGER at heart all the way! TBH, Shake Shack is good but I was so disappointed in my meal last night. Burger was salty. Fries were dry and bland (and I love fries). Shake is what I come for and it was just watery and unmemorable. Shake Shack is usually good but it was a complete let down this visit. read more

Recently found this place as recommended by family friends. Friendly, helpful and very patient staff, reasonable prices and very good food selection. Loved their shake shack burgers and refreshing drinks. Definitely coming back and do recommend for others to check it out. Enjoy. read more

It was my girl and my first time here. We heard a bunch of rumors that this was better than In n Out and we just had to give it a try. I now understand why they were such a threat. The food was amazing. The environment was so clean and an amazing place to chill with the homies. Shout out to Evan, he was very friendly and helpful. read more

to me, shake shack is a hit or miss depending on which location you visit or when you order. this location gave me a good experience overall. the shack burgers' patties were really well cooked, and the fries were really crispy! food - 9/10 customer service - 7/10 read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

I LOVE SHAKE SHACK!!! There are many reasons why I absolutely adore Shake Shack, but the main reason would definitely be because of their shroom patty. I find that their meat patty is pretty tasty and higher quality than most burger chains, but it's definitely on the pricey side so I can see how most people tend to think that it isn't worth it to go here. However, I can definitely say that the price is 100% worth it if you order anything with the cheesy shroom patty. As for other menu items, I can't really speak much on those because I've only ever ordered the Shack Stack every time I've come to Shake Shack because it's just that good. Their fries are always delicious as well and you can't go wrong with them. Additionally, honorable mention to their ketchup, I'm not even a fan of ketchup but theirs just hits different. It has the perfect balance of tanginess and sweetness and pairs so well with their crispy fries! And don't forget to ask for Shack sauce, herb mayo, and pickles on the side (it's free)! And lastly, the customer service at any Shake Shack is always great, I've never had a bad experience! read more

Shake Shack Pasadena - Shack Stack + Fries - Burgers Near Me - Pasadena, California

Staff was nice and we sat outdoors. We ordered a double cheeseburger and a regular cheeseburger with order of fries and no drinks the total was $20 something. The burger was just okay. The veggies were just soggy and it was two little tomatoes with a thin layer of lettuce. The meat tasted very good. Their shake shack sauce wasn't very good. Just tasted like Mayo with some ketchup in it. The ketchup dispenser was empty. The bathroom was pretty dirty. Probably wouldn't come back. Honestly it was too expensive for 2 burgers and 1 fry with no drink. The burger just lacked flavor and freshness. read more

Shake Shack Pasadena - Soggy veggies - Burgers Near Me - Pasadena, California

See all

Had their Klay Thompson special - fried chicken sandwich, fries, and chocolate shake. Everything tasted as expected... One thing that stood out was the styrofoam packaging. They don't have anything nicer aka more environmental-friendly to pack their sandwiches? I'm surprised especially since this is California... read more

Shake Shack Pasadena - Klay Thompson's special - Burgers Near Me - Pasadena, California

this mexican lady didn't know how to take orders and she was super super slow. She kept messing up too

SMACKS! They're not impressive unless you get a shack stack. It's their signature dish. Love the cheese fries but get the cheese on the side for optimum crunch. All their lemonades are so good!!! The float was a float.. but I kinda wanna try the purple cow next time! Dogs are welcome inside and they even have an item on the menu for them ;) read more

Shake Shack Pasadena - Shack stack, cheese fries with cheese on the side, blood orange lemonade, hibiscus lemonade, and creamsicle float :3 - Burgers Near Me - Pasadena, California

Straight up i don't really have to say much , thats how speechless I was after the first bite . Burger so good I almost got up and shook the cooks hand . Being the first time eating at this restaurant the regular shake shack burger did it for me . Meat and fries were fresher than me . Anyways if this review doesn't make you want to come down then the picture will . Trust read more

Shake Shack Pasadena - best burger ever duh - Burgers Near Me - Pasadena, California

They don't have online ordering. Disappointing. Had a free burger to try with T-Mobile Tuesday. With the T-Mobile deal, you have to order online through their app, but this location doesn't accept online orders. Guess I'll have to try a different location. read more

Shake Shack Pasadena - Online Ordering Unavailable! - Burgers Near Me - Pasadena, California

Been a hot min since I last had Shake Shack, I also keep forgetting that there is location in Pasadena, I always think the closest one to me is in DTLA. Popped in 2 days ago for dinner - outdoor dining with the hubby, upon arriving, there was no one at the register, we were told that we should order thru the kisoks, so payment was credit card only. I got ShakeBurger - Single, Hubs got SmokeShack, we shared Bacon Cheese Fries and 1 fountain drink, total came out to be $23 ish. I enjoyed my burger, I felt it was smaller then before because it wasn't very filling for me, which I knew for a fact that the hubs wasn't full either. I should have gone with the double since I was hungry. The Bacon Cheese Crinkle fries was as good as I remembered, and I would highly recommend always getting a cheese fries to share. Outdoor dining area was clean ish, I think they only get the chance to wipe down when its slow. They have a decent amount of tables outside to cater to a small rush. While we were dining, I did notice that they do online and phone orders, people are able to go in or to the side window to pick up their food. There is also dining inside, it also seems like the tables inside could only seat 2 people only. The bigger tables are all outside. Bathroom - being prego, I literally take a pee break at every stop, their bathroom was clean. Price - seems to be a bit more expensive, the hubs and I were thinking that with $23, we could have gotten combos at In and Out. Parking - small parking lot, there is street parking Will I return, yes, but to try other items on the menu: Shroom Burger and the avocado bacon one. read more

See all

This location is easy with direct access to a small parking lot. Turnaround is quick so I've never had an issue with parking. They have outdoor seating. Food is served quickly. Tastes standard, no complaints. read more

See all

Way nicer experience than I expected. My hopes were high due to the countless recommendations from my friends and family. Went with my wifey & 3 adult daughters! It was amazing. The staff was nice and assisted us with clearing off 3 tables from a group that left as we entered. My biggest concern was not being able to get a table. The Pasadena location has a small dinning area for folks like myself that do not want to take the food to go. I wanted to east my food as it came out of the kitchen. They did not disappoint. The burgers were pretty darn close to a homemade burger. Juicy, seasoned just enough without going overboard. We also ordered cheese fries: crunchy, fluffy, and loaded with their bacon cheese sauce. Very fun and worth the effort. Overall, they more than met my high bar set for a tasty hamburger. Juicy, yet not soggy. The bun was soft and the sauce. & Lettuce were just right I recommend this location. Parking is easy in & out, and there is also street parking. read more