This is a well-managed Shack Shack. The staff in general have great attitudes and it shows. The food quality is excellent and I am so glad that since I am gluten free now I can still eat here. Usually I have a smoked shack in a lettuce wrap and it's soooo good. Sometimes I have the gluten free bun and it's decent. Fries and coffee fair shakes are my other faves. If ever I have a problem with the order they go above and beyond to try to fix it and I really appreciate that. read more

Shake Shack Upper East Side - Burgers Near Me - New York, New York

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Shake Shack is everywhere these days, but I still think this location is one of the better ones in Manhattan for a few reasons. The staff is friendly and quick, the line usually seems to be shorter and faster than other locations, and there is a lot of seating outside so it's much easier to find a table than at some of the others. It's just a more comfortable experience all around. The food quality is usually pretty standard across most Shacks, although I did think the burger assembly on my last visit here surpassed some recent visits to other branches. I got my usual - a single Shack burger with onions, pickles, and cherry peppers added, plus fries - and it still remains one of my favorite meals to order. Quick, efficient, and a great burger and fries - pretty much everything I'm looking for from Shake Shack! read more

Shake Shack Upper East Side - Shack burger and fries - Burgers Near Me - New York, New York

Unsanitary. Their bathrooms are both out of orders so no one can wash their hands and they're not at all remorseful about it. Additionally, we can at least provide sanitizers, but they do not have it. I was worn not to go because of this, but I did not listen. read more

Interesting Shake Shack location... it is down some stairs right off 86th street. The menu is pretty standard across all Shake Shacks. I went with the normal heavy hitter the "smokeshack". I love the peppers on this burger. It makes my mouth water every time. I hate to admit it but I am not a fan of the bacon on it. It almost makes it too greasy. The burger however always makes up for it and the shake sauce is always spot on. My colleague ordered the chicken dog and although it was pretty basic it was pretty good. The fries are also always sneaky good. They look frozen but taste fresh and are good. I went with the chicken bites as well and those are always underwhelming honestly. I prefer Mcdonalds chicken nuggets honestly. Anyway, Shake Shack is always spot on and this location is nothing different. Good solid spot if you are hungry and need a quick bite. read more

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Pleasant staff, lots of seating, all the options you'd find at just about any Shack. Delicious burger every time, always hot and fresh. Grab a Shackmeister Ale while you're there and take in the sights. Hold onto your receipt if you want to use the bathroom before you go. read more

The shroom burgers are da bomb! Fried mushroom stuffed with gooey cheese.... with pickles, onion, tomato and hot peppers, so delicious! Their shake sauce (mayo based) is good too; get it on the side and dip your fries in them along with ketchup. read more

Shake Shack Upper East Side - Shroom burgers (1 lettuce wrapped) and fries - Burgers Near Me - New York, New York

Having lived in California for a number of years as many reviewers have we compared this to our experience at In and Out. For me this won hands down while my husband enjoyed it but still favors In and Out. The line was fast on a Sunday afternoon and loved the indoor/outdoor area for the location we chose. We both had the Shackburger. I loved how the outside was crispy and almost caramelized without the patty being dry. The cheesy was delightfully gooey and I easily finished it off with the yummy crinkle cut fries. After that many calories it was good that we were heading to Central Park afterwards! My husband found the cheese to be too gooey and for this he prefers In and Out but conceded that their fries are much better... Quite excited that they're opening an out post in Seattle.. read more

Disgusting old cheeseburger they sent me. It was ice cold looked like it was hours old and they just added lettuce and pickles. Took a small bite Threw it out. read more

Shake Shack Upper East Side - Burgers Near Me - New York, New York

I waited thirty minutes for a milkshake that I ordered ahead of time online for in-store pickup. I don't understand the point of ordering ahead if you're going to have to wait even longer than you would from waiting in line + ordering in store! Especially for something as simple as a milkshake. The staff was clearly very overworked and the kitchen looked chaotic, but they were all very sweet to me and did make sure I eventually got my order. Cannot speak to the in-store ordering experience, but I would not recommend this location for pickup. read more

The cheese burgers are good. They come with onion, pickles, tomato, lettuce & obviously cheese. I prefer the Shackstack tho. The service was good. The staff is courteous & polite. read more

Shake Shack Upper East Side - Cheeseburgers - Burgers Near Me - New York, New York

My first visit to Shake Shack. My daughter loves this place, and she took me here after we visited The Met on Saturday. Location very clean considering how busy it was, including the bathrooms which says a lot. We each had a cheeseburger. I expected much more. Flavor was ok, but did not match my baseline expectation of a Big Mac. So it's a step below for taste. My chocolate shake was perfect. Smooth and creamy and slurped up the straw without effort. Perfect. I loved the atmosphere of the restaurant. It had indoor and semi-outdoor seating and the seating creativity was cool. Table and benches around tables and just lap top eating benches. They even have doggie food... I will go back and step up my order to include fries and a double. Maybe it could change my mind. read more

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The customer service here is atrocious. They will mess up your delivery order, refuse to deliver the items that they failed to deliver, and then the manager will block your number. Order at your own peril. Would give zero stars if I could. The fact that this "Jake S" copy pastes the same "we messed up, let us contact you" reply to all the negative reviews is actually very telling-- they're completely out of touch and don't care to realize how bad their service is and they just want to protect their reputation on yelp. read more

The Shack Stack. Every time. I try to make myself order something else but I just can't. The Shack Stack has everything you want in a good burger. Warm bun, a juicy and smoky burger patty, Secret sauce, lettuce, tomato, and a giant fried portobello mushroom that oozes cheesy goodness when you bite into it. Cheese fries= yes. Custards are good but can be too sweet, depending on the flavor of the day. If you are not a custard person, sharing with others might be a good idea. Half and half is perfect for me in terms of sweet & sour balance. People tell me they like the other items on the menu as well, not that I would know. read more

Shake Shack Upper East Side - Shack Stack- so good I didn't realize I forgot to take a pic halfway through the burger and portobello mushroom. - Burgers Near Me - New York, New York

Nothing but love for Shake Shack!! I love the outdoor seating at this location. My very very favorite thing on their menu is the Shroom burger!! A fried portobello mushroom stuffed with gooey, melty cheese! **disclaimer: do not bite into it when it first comes out!! The cheese is HOT!** Their crinkle fries are also outstanding. Simple, but delicious. Their concretes (custard) and milkshakes are TO DIE FOR! Thick, rich, and creamy enough to satisfy your sweet tooth! I love the Shack! read more

Shake Shack Upper East Side - Shroom Burger stuffed with the most delicious, gooey cheese!! - Burgers Near Me - New York, New York

I have heard about the touted Shake Shack for quite some time, but they are non existent on the west coast. I had honestly forgot about them until I ran into one after a visit to the Met, so I was so ready to dig in and enjoy a burger and fries. The odd thing about this location at least was it felt like a Starbucks when walking inside, nothing wrong about it, just very laid back and not a typical representation of a burger chain. Anyhow, was lost at first when it came time to order as I could not find the average menu hanging down over the order counter, but luckily spotted a board on the wall giving me the low down. So it is what you would expect at a burger joint, burgers, fries, shakes, veggies goodness, hot dogs, and some alcohol (Beer & Wine). I opted for a single cheeseburger and fries, and was immediately handed a Olive Garden buzzer after placing my order. This is great time to fall asleep to be woken up by a mass vibration. Jokes aside, food came out pretty fast and to be honest did not look too appetizing compared to the hype it was getting. Fast forward to the devouring of the fries and burger and I was pleasantly surprised by the great quality of meat and fries that were served, especially those salty fries (So good). I can honestly see why this establishment is essentially the in and out of the east coast. Ended up making another stop later that night as it was so good, and well worth it, even with the additional heartburn.. read more

This location doesn't usually have a long line but the service is poor and the food is really inconsistent. Don't both ordering online. The food will be cold by the time you pick it up. I can't believe they survived the pandemic. read more

Shake Shack Upper East Side - This is the entire order of chik'n bites (6 piece) - Burgers Near Me - New York, New York

How do you mispronounce "Karen"???? Mobile ordering is problematic for a multitude of reasons. "Karin's" order didn't have a shake. I wait almost 5 mins, while my fries get cold, for a shake that was sitting there the whole time. Now I'm eating cold fries. I give up Shake Shack. Oh! If you don't want some rando getting your cell number, required in the app and printed big as day on the receipt stuck to the side of the bag, be sure to take it home and shred it. read more

Shake Shack Upper East Side - Coat hooks at the tables along the left wall. - Burgers Near Me - New York, New York

Welcome to the filthiest Shake Shack in New York! Garbage bags spilling over, outdoor space full of garbage, chairs and tables visibly dirty. What an embarrassment! Pay your employees more maybe they will actually clean the place. read more

I'm writing specifically to comment on the very disappointing experience that is ordering Shake Shack for delivery. Our last few orders have arrived with missing items. The receipt stapled to the side of the bag lists everything that was ordered, but inside the bag are half the items on the list. It's absolutely ridiculous! Why do they not just check before they go? I appreciate that at least I am able to chat with Seamless online to get a refund for the missing items, but it doesn't fix the ruined dinner plans. I tried to call the restaurant and was directed to leave a message. It's such a shame because it's my son's favorite restaurant, but what's the point if he is disappointed every time I order from them? Please, Management, fix this so we can enjoy Shake Shack again. read more

Got a double shack burger, veggie shack and fries. The double shack burger was pretty small and tasted overwhelmingly like cheese. Could hardly taste the sauce or beef at all. The veggie shack...hard to describe. It was kinda gross. It needs lettuce and tomatoes and regular onions...y'know, the basics. The fries were good though. If you know where the dispenser is, keep us posted cause we couldn't find it. read more

Not bad, lots of seating, food is good as always but the service is bad. Most of the people who deal with the public are miserable. You try to be extra kind and smiley and they still give you an attitude read more

My son said Shake Shack has the best burgers of all the chains. I don't know about that but we both enjoyed our double shack burgers tonight. This is a busy location, it was about a 10 min walk after visiting the Guggenheim. Servers were all very nice. Note that you need to keep your receipt to enter the keypad code to use the restrooms. I admit, the double shack burger was good and it hit the spot. read more

Love the shack burger. The shroom is good too, but sometimes it's too much cheese for me. The hot dog isn't bad either, but the shack burger is the best. Nothing else is quite like it. read more

I was craving a burger so I ordered the bourbon bacon jam burger and fries from Grubhub. It looked so good. Not only did both come ice cold, but there was literally only one crispy onion, and a dot of shack sauce on the burger. If you're going to charge extra for a specialty burger, then you should really have all of the elements fully present, and not just 1 tiny scrap to say you put everything on it. At least the bacon jam was present. Nothing at all like the picture and totally NOT worth the extra money. I bet it would have been a tasty burger if all the elements were fully present. read more

Shake Shack Upper East Side - What I got. Where's the crispy onions?! - Burgers Near Me - New York, New York

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Shakes are incredible!! One of the best I've had. Still open and order service at the door despite the pandemic. read more

Shake Shack Upper East Side - Strawberry Shakes - Burgers Near Me - New York, New York

This is a hidden Shake Shack gem with both indoor and outdoor seating that is spacious and friendly staff. The line moves very quickly and it is typically much less hectic than the other locations. Seating is also pretty easy to find which is rather rare in any other location. It's a block away from the Cinepolis so great for grabbing a bite before or after. The fare is your standard Shake Shack fare although I did notice that the burgers here are more carefully assembled and the bacon cheese fries are nicely loaded with a very sizable portion of bacon pieces. Friendly and fast service, great food, and seating with a short line! This is a Shake Shack that has achieved execution greatness. read more

The closest location to Museum Row on the Upper East Side was utterly chaotic on a Saturday afternoon. The kitchen staff of over a dozen workers really didn't seem to do much to alleviate the backlog of customers waiting in a crowded corner for order fulfillment. I ordered a strawberry cheesecake shake and waited for about 7 minutes before my buzzer rang. More disappointingly, the $6 I paid only bought me 10-oz. cup, which is both smaller and more expensive than a Starbucks Tall (12 oz.). The strawberry cheesecake shake apparently has no actual strawberries or crumbs. I spent 30 seconds sucking what tasted like diluted strawberry ice cream through a straw, then immediately left--never to return to this or any other Shake Shack location. read more

Shake Shack Upper East Side - This is a $6 milkshake? - Burgers Near Me - New York, New York

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Actual rating: 4.5 Stars Oh no. I have an issue. I am a California native. We will rep In N Out until death. Then I tried Shake Shack and my heart is SO confused. So I'm going to be very diplomatic about this. They are different burgers. There are so many minute different components between Shake Shack and In N Out that you cannot really compare them. What they have in common is that they are both delicious. Shake Shack is good. The fries are incredible (sorry In N Out, Shake Shack is the clear winner there. Cheese fries take over animal fries. Please don't hurt me.). The fries are the right amount of crispy. It we could mix Shake Shack fries with In N Out sauce, that would be perfection. The burger is solid. It's a good chuck of beef, delicious ripe tomatoes, earthy lettuce, and their sauce wrapped in a delicious egg bun. The bun is arguable one of the best things about the burger. Everything together -- so good. So. Damn. Good. Shake Shack is good. It is solid. I would recommend it to anyone who is a burger fan. read more

Shake Shack Upper East Side - Burgers Near Me - New York, New York

Shake Shacks normally get 5 stars from me, except for this location, since they are the first to switch over to the new, disappointing fresh cut fries. What are people whining about with the crinkle cut fries? Sure, they were frozen, but who cares when they were so perfect and tasted so incredibly good? These new fresh cut fries were limp, slightly soggy, and not nearly as good as the frozen ones. Still, even though I wasn't a fan of these fries, Shake Shacks are still always good. This is a nice location, with a large spacious seating area inside, as well as an even larger area outside with even more seating. I also of course had to try one of the location-specific concretes when I was here, so I opted for the Chocolate Peanut Butter Crunchcrete ($4.25 for a small). This was one of the best flavors I've tried from all of the locations. It consists of chocolate custard, peanut butter sauce, chocolate toffee and chocolate sprinkles. That crunchy toffee is what really makes it incredible. I also always like to sub the custard flavor with the flavor of the day - on Saturday, it was Boston Cream Pie, which was excellent. They are apparently going to start replacing the crinkle cuts at all of the other locations with the inferior fresh cut fries they have here, so I would recommend hitting up the other locations instead of this one to get those fries while you still can. Otherwise, this is a great spot for an always satisfying meal. read more

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Non delivery ...instead of $48. order I got a 6 pc chicken . Shake Shack employee was helpful and uber refunded me but I was HUNGERY‼ read more

If you haven't been to a Shake Shack yet, you should punch yourself in the face. They have been open for 11 years and they are taking over the world, no seriously. The place is spacious, there is an outdoor seating section which is nice for the summer and the day I went, I saw De Blasio. But, as much as love Shake Shack, not all locations are as spectacular. The UWS and the Madison Sq Park are my two favs. The food here, while good, had some inconsistencies that bothered me. I guess since I have been to Shake Shack so many times, I have a certain level of awesomeness that I expect and it wasn't met at this location. The food: Shack Stack- Cheeseburger and a 'Shroom Burger topped with lettuce, tomato and ShackSauce. This and the Shack Burger are my two go to's. The Shack Stack here had good flavor but the beef was overdone and the 'Shroom Burger was greasy. My friend thought the burger was on the salty side as well. The two previously mentioned locations are perfection. This was good, but not great. http://www.yelp.com/user_local_photos?userid=Y_iTTjKvV5hLy-880SZzlA&select=Y6PhpE7yy3NbZ2g2QINa6Q Cheese Fries- Topped with a special blend of cheddar and American cheese sauce. The fries were noticeably different. First, the portion, it seemed like they skimped on the portion, the fries were noticeably less. Second, the flavor of the fries were somewhat of a let down. It didn't have the love and care I have come to expect from Shake Shack. Black and White Shake- I was happy with this shake, it did the job and the flavor was nice but the chocolate was the predominate flavor. I would get this again. read more

Shake Shack Upper East Side - Shack Stack- Cheeseburger and a 'Shroom Burger topped with lettuce, tomato and ShackSauce - Burgers Near Me - New York, New York

Shake Shack bacon cheese fries are everything you ever dreamed of. The crispy chicken sandwich, a god send. I ordered to go and they packed everything up from the liquid cheese to the burger all in a box and a handy dandy bag. Eat the fries first and honesty, I liked the sandwich better when it was cold. Perfect cheese and bacon portions. Get some ketchup too. So good. Crunchy, salty, mmmmmm it was just amazing. Total of a little over $12, Shake Shack price point is on point. Water tap is around the corner from the cash registers. Plenty of indoor and outdoor seating. Bathroom code is at the bottom of the receipt. Bathroom is always busy by the way. read more

Shake Shack Upper East Side - Bacon cheese fries and a chicken sandwich - Burgers Near Me - New York, New York

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Location is good. There are different places to shop nearby. The food was good. They place was not very dirty or clean. It's okay for a fast food place. read more

Shake Shack Upper East Side - Menu - Burgers Near Me - New York, New York

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Shake Shack, you're alright, but seriously overrated. This is the first Shake Shack location I had ever been to, and I found the food underwhelming. I recently revisited and I still feel the same way. It gets pretty crowded and dining can feel uncomfortable. However, they do have a nice outdoor patio with heating lamps for the cold winter days. I've tried the ... ShackBurger ($5.29) - cheeseburger with lettuce, tomato, ShackSauce on potato bun, ShackBurger Double ($8.09): A single is small. Get a double. Depending on how hungry you are, or how much you want to spend. But the prices are rather high for fast food. So I can only assume it is a fast-casual chain. Things I Actually Like: - Cheese melted over patty - Leafy lettuce, not the shredded variety. - Toasted buns which is nice, but still didn't have much crunch. I prefer buns to be toasted to a slight crunch. Otherwise, what is the point of toasting? At least the buns aren't soggy. Still, a lot of burgers have these same qualities, so I don't think Shake Shack is all that special or outstanding. SmokeShack ($6.84) - cheeseburger with Niman Ranch bacon, chopped cherry pepper, ShackSauce: This has too many cherry peppers and overpowered the taste of everything else in the burger. Cheese Fries ($3.99): The lackluster tray of fries covered in melted cheese is very simple and over-priced. The regular crinkle cut fries are usually very mushy to me, but I think someone made a mistake and fried them twice, giving them a nice crunch this time. Frog's Leap White Wine ($7.89) - 6 oz: Mr. Joy was thoughtful and ordered me wine. It was okay, but tasted odd paired with everything else. The plastic tumbler has a divot for your thumb. Nice touch I suppose. I still think Shake Shack is a good option for relatively inexpensive food. It is just not the amazing, great burger touted by many others, costs too much as a fast food option, and doesn't live up to the hype. read more

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Just another NYC day which means if you can find a parking spot near Shake Shack it's on! This is my favorite location of the Shack. Consistently a great burger, moist, nice fresh lettuce, red ripe tomatoes and the shack sauce. I got the single shack minus the onion. Just a great juicy burger. Fries were hot, crispy and good potato flavor. Ordered a side of shack sauce for dipping (no charge for the extra sauce). Double shack ordered by the manly man was pretty awesomely juicy, I don't think there was much talking during the meal. This is definitely a stop if you are visiting New York. Crowded...yes, sometimes a line...yes, squished up with all kinds of people speaking different languages...yes, and well worth the experience. For the west coasters drawing comparisons to In and Out Burger....it's different and unique just like your west coast burger. Don't be a hater, be a lover. read more

Shake Shack Upper East Side - Delishiousness on a tray. Double Shack, Regular Shack, Fries and drinks. - Burgers Near Me - New York, New York

So, full disclaimer: this is 5 stars for the FRIES alone. i don't eat meat, so i'm afraid i can't opine on the beef burgers. The veggie burger i had was pretty good. Nevertheless, and ALWAYS the more: crinkle cut fries just taste better than regular fries. Don't try to debate me, because, science! Their cute little valleys are a feat of culinary engineering that are just the perfect surfaces to temporarily house your condiment of choice, thereby elevating your fry-eating experience! Plus, my friend from the UK who's wayyyy carb conscious (madness), couldn't get enough of them! i was smothering my fries in ketchup and hot sauce, and she was smothering her "chips" in mayo. And we both lived happily ever after. Still craving fries though. read more

The burgers and fries from this Shake Shack were really good. The burgers were really flavorful and the cheese fries had just the right amount of oozy-cheesy sauce. The smoke shack bacon with pepper relish burger had a spicy kick and the Shack burger was simply meaty and cheesy. Both single parties were packed with taste so the double wasn't really missed. For under $20, two burgers and fries works out as cheap lunch or dinner for two on the UES anytime :) One less star for unsatisfactory service: dirty table, crowded and messy napkins and condiments area and tired/unhappy/unwelcoming staff...it's rare to come across friendly employees at a chain restaurant, but here's to hoping! read more

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A good little fast food burger different from a typical McDonald or Burger King. This burger shop has been compared to California's In-n-Out for some reason and you probably shouldn't compare them. Both burger shops are good but for different reasons. The shake shack has more variety than In-n-Out in terms of burgers and fries cut. They also serve beer. The burgers themselves I would say are meatier and they are well-seasoned with salt and pepper. The crinkle cut fries were hot and crunchy and just salty enough. Their milk shakes were rich and sweet so a small size in my opinion is perfect. This particular location gets crowded, but my friends and I found a table rather quickly. Due to the meatier portions and the alcohol, the price here is definitely more expensive than other burger chains around. I think for 3 smoke stacks (it's a cheeseburger with bacon), 2 orders of crinkle cut fries, a small vanilla custard milk shake, and a bottle beer came to around or over $30. But everything tastes fresh and the lady behind the cash register was polite and helpful when explaining the nuances in the menu. While the burgers aren't necessarily out of this world good, the shake shack is still a nice place to get a quick lunch. read more

Shake Shack Upper East Side - 3 smoke shack burgers, two fries, and a custard vanilla milkshake - Burgers Near Me - New York, New York

Awful food ans slow service. Waited 15 minutes to get our order and we're then very disappointed. The burgers tasted like bland McDonald's 15 years ago. Almost like cardboard with an unidentifiable glop that i think was supp to be cheese. Fries were tasteless and pasty. The stakes were so full of stabilizer that I doubt they could have melted. Won't be back here. Much better choices in the area read more

Line is long but moving super fast. I came here right around dinner time and all of the tables were taken. Fortunately there were plenty of tables available out in the courtyard area. I ordered the single burger with tomato/pickle/onion and cheese fries. The cheese fries was super cheesy but the portion was pretty small. The single burger was great. I also tried its milkshake and it was absolutely amazing! I can't wait to come back again! read more

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