All the staff at this location are AMAZING. Everyone is friendly, willing to help and provides excellent customer service. Especially Joyce! She really made me feel like we've been friends for years. My fiancé and I walked in last weekend to purchase our wedding bands and Joyce lit up when she greeted us. I'm pretty sure the entire store turned to see who had just walked in because Joyce got so excited to see us and welcome us back (after purchasing our engagement ring here a few months ago). Joyce is the kindest person ever, never makes you feel pressured to purchase and goes above and beyond to answer all questions and make you feel welcome. 10/10 highly recommend:) read more

I sent a private message through their website twice however no response We came in casually to look at the new store and selection of engagement rings. "Just looking" as I had mentioned to one of the sales associate. She said, "ok no problem." After a couple of minutes she came to us again and said "Robert can help you." I understand it's sales and they are trying their best but please don't be pushy when we said "just looking." We were looking around and Robert was very nice but it ended up getting out of hand. Robert was very pushy, we specifically said just looking. To appease him we decided to size my finger. Robert seemed insistent on having a private conversation with my boyfriend right in front of me. He said to him, "hey, can I talk to you over here for a second?" My boyfriend said "no thank you." Robert responded with ok, you don't want to talk, I get it" I felt uncomfortable and we left. I found this approach to be both unprofessional and tacky, as it made me question the integrity of the customer service at your store. I believe in an environment where customers feel respected and valued, such incidents can negatively impact a customer's perception of the store and its staff. Again thought it was tacky and unprofessional. I hope this feedback will help in future customers experiences at your store. Thank you read more

Teresa is the simply the best! She helped my fiancé and I find my perfect engagement ring. The amount of options she showed us, patience and personable nature is really special. She always makes us always feel like family when we come in to have my ring cleaned(and visit her) and even helped us sort through a bunch of wedding bands to find the perfect one for me. We will never go to another jewelry store because of how relaxed we feel when we come in. Thank you to the amazing San Mateo team and special thanks to our "Mama Teresa" :) -With love, Jenna and Jeremy read more

Shane Co. - Jewelry Near Me - San Mateo, California

Ive been debating on writing a review since it was a couple of weeks ago but I figured my experience may help someone else decide on whether they visit Shane or not. I went it a couple of weeks ago to get my jewelry cleaned and checked on, i had one shane ring and two personal pieces the lady who assisted me offered to clean while I waited. All was fine and well until I overheard another employee dragging someone's name through the mud and being quite mean behind whoever's back. The employee in question was a tall man in glasses. I told the woman who was helping me after she returned and apparently that is a regular thing that happens with that person. I dont fully recall the things that were said but all I remember thinking is "damn this man hates whoever they are talking about". In my Opinion someone like that doesn't belong in a high end business with that sort of attitude and disregard of respect. I will be taking my pieces to another location from now on to avoid being put in a uncomfortable situation like that again. From reading the other reviews I wouldn't be surprised if all the negative ones pointed to that specific individual. read more

I can't believe I have never reviewed this place. Long story short I became a lifetime customer in 2005 when I brought my then girlfriend to pick out her engagement ring. I am not kidding. The experience was so good my wife still always tells the story of how she felt like she was in a fairy tale by the experience. And I am a teacher (not a CEO). They make everyone feel like they are the most important person in the room. We have continued to buy all of our jewelry from Shane Co since. Every single time we are educated, and made to feel like we are their most important customers. You get what yuh pay for. And at Shane Vo you get even more than what you pay for. read more

Admittedly, I am drawn to trendy and/or upscale jewelry brands (ie Melanie Casey or Tiffany & Co.) and when shopping for an engagement/wedding ring, this would not have been my first choice. But my husband is practical and he cares about quality, value, warranty, etc. So, he bought my engagement ring here and I walked in for the first time to have it sized and browse for wedding bands. The store is fine, the sales associates are nice... The Diamonds, however, are extremely high quality for the most reasonable price I could find anywhere (and trust me, I spent a long time browsing.) They have a top notch return/exchange policy and every time we walked in they offered to clean and polish my ring. SO fun to see it sparkle like new! Now that the buying process is over, we are happily married, and I have my rings, I couldn't care less what brand they are. I LOVE how beautiful the diamonds are, I LOVE how the rings didn't break the bank, and I LOVE that I can switch the setting or upgrade at any time. read more

I came into Shane Co at the San Mateo location after booking an appointment for my boyfriend and I to look for engagement rings to start having some ideas on where to start off with. I have made at least 3 appointments and finally decided on the perfect ring for myself and my boyfriend including wedding bands. I can't thank Krystal enough for helping me through my journey finding the perfect ring which is a struggle. For the past appointments I have come into this location Krystal has been there to make sure I get the perfect ring and see all of my options. She even gave me her best honest input on what my options are for the rings that we purchased to make sure everything goes smoothly. She was super patient and not pushy at all and gave me time to even think about it before finally deciding on what ring to purchase. Thank you so much Krystal for everything! read more

They are engaged!!!! I wish I could have posted this review earlier but I wanted to wait till it wasn't a secret anymore. My cousin woke me up early and begged me to come with him to find a ring for his soon to be fiancé. He had no prior knowledge about rings and let me tell you, I HAD NO PRIOR KNOWLEDGE ABOUT RINGS EITHER. But that was OK. We were helped by two people named Krystal and Robert and both were fantastic. They truly helped us understand the process and clarified all the factors that would go into selecting the best ring for a QUEEN. Robert helped us understand that we had to put away our personal biases and figure out ultimately what kind of ring my cousin's fiancé would love. Krystal made miracles happen and worked with us to get the perfect diamond within our budget. My cousin's fiancé loved the ring and let me tell you that it shined brighter than Ive ever seen a ring shine, but that might also be bc of how happy she was to finally be engaged (: Also shout out to the guy who was helping people outside, you convinced my cousin to upgrade his mustang LOL read more

The customer service is immaculate here! Today was super busy, but yet so many associates still took a moment to check in with us to see if we were being helped. We needed our rings cleaned and inspected. Even with countless customers, this only took about 10 minutes! We were satisfied with the condition of our rings and even more satisfied with the level of care they handled us and those around us. Thank you, Shane Co.! read more

My boyfriend and I had a wonderful experience working with Krystal M. at Shane Co! I came in with little to no idea of what I wanted. Krystal was extremely patient and kind throughout the process, picking out styles for me to try on and did a great job guiding me stylistically through the process. She also made our experience enjoyable as she got to know us a bit so it really felt like a friendly exchange with no pressure or strings attached. She always responded to many emails and made sure we were taken care of! Thank you Krystal! read more

***In terms of stars I'm giving a 1 because of a worker named Robert, not because of the store Yesterday I went in to shane co with the intent only to learn and decide what I like/what looks best for engagement rings. We went in and this young lady was helping us. I told her I'm here to learn everything because I'm not a huge ring shopper and this is my boyfriend and I's first time going ring shopping. I showed her some pictures of rings that interest me. She went ahead and looked for some with the same style so I can try them on. Afterwards she passed us onto her colleague, Robert to help us. I'm going to start off by saying DO NOT have Robert help you if you are in a similar situation as myself. Or at all because he made me feel so uncomfortable! I also explained to Robert that we are here to figure out everything I like so for when the time comes, my boyfriend knows what to get. He helped us and brought out different rings. At one point he pulled my boyfriend away for awhile to have a private conversation to discuss budgeting. This was a bit strange as we both don't have knowledge on the prices of rings/diamonds so in my opinion would have been best to lay out pricing on the table and then maybe pull him away later. Anyways, Robert was continuously talking to me like a child, very condescending, and also kept saying that I was "all over the place" which is super unprofessional. When I would ask him his opinion on something he would say "this ring isn't for me why would my opinion matter" which I understand, but I'm asking his opinion for a reason - he's supposed to be the expert, right? As someone who is new to this I would like an opinion here and there when I ask for it. While Robert and my boyfriend were away, I asked this other worker what he thought about the two rings I was looking at. The possible pros and cons to them, etc. He happily helped me and told me what he thought, which really helped me rule out those rings so I appreciated that. I made it clear that I'm not interested in lab grown diamonds but he brought out some anyways to show me. Then he showed me the real diamonds and afterwards I wanted to see a size up for the real diamonds to see how they'd look and the difference between them. He simply wouldn't show me and was giving me a hard time about it and we were fighting back and forth which was ridiculous. He ended up bringing them out and then said he was being direct with me because again I'm "all over the place". I also asked questions about the wedding band as this is something I should consider as well when choosing my ring. He mentioned there is no time for that today because we've already been there for too long. Rude but okay. Another shopper next to me mentioned how she does not like Robert and gave her a bad experience as well. Overall I felt like this was supposed to be a fun experience and Robert definitely took away from that. I'd advise people with less knowledge on engagement rings to seek help with someone else. read more

We came in looking for wedding bands and Jason helped us. He was so helpful and kind and really made us feel great about our purchase. We couldn't have asked for a better experience. read more

Unfortunately I was denied access to view certain diamonds in the back unless I agreed to put a down payment deposit. They also told me that those diamonds were pricier than the ones on the main floor. I felt awkward at that point and I just was not ready to put down a deposit that day and felt pressured. I felt like the guy thought I couldn't afford the diamonds in the back. It was my first time looking around for wedding rings and I wanted to see as many options as I could but was unable to. Since then, I've spent over 20 grand on my wedding set elsewhere. read more

I'm so bummed to have to write this review. I just picked up my ring after not having it since 12/2/22 for a simple resize. I have had to make 5 trips from the eastbay to finally pick it up tonight and it's still not right. My ring was even completely replaced. I wish I just left it alone and not taken it in because I'm just in shock at how poorly the craftsmanship has become. At this point I just want my money back and start all over. I got this ring as a gift in 2015 from my husband. read more

You might read this and think I work for Shane Co! I don't; but I am such a huge fan. Nearly every piece of jewelry I own comes from this store, this location. My husband loves them because they're honest, friendly, and super helpful. Recently upgraded my diamond in the engagement ring for my birthday. What a terrific and fun experience! The person helping us was, as typical here, super knowledgeable and helpful. She was patient - this was an experience! We spent over an hour there debating different individual stones and she kept on bringing them out - saying, in effect, "We want you to find your perfect stone. If not today, then we'll keep trying!" Zero pressure sales - they let their quality and prices speak for themselves. If new car buying were this pleasant, I'd get one every year! Also, pretty sure everyone works on salary meaning they're all equally supportive and helpful. Another sales person wandered over and was helping me look and it was all just fun. Not like commission sales where there's this strange competition going on around you - the customer is the center of attention and their needs are the priorities. I also love their life-time guarantee and service. You can bring your Shane Co jewelry in any time for repairs, sizing, cleaning etc for free for the life of the piece. They fused my wedding and engagement bands together (they're unusually shaped and do better fused) and told me, "If you change your mind bring it back. we'll undo this. Anytime." I had my mom with me there one time to clean my ring and get it checked, and they offered to clean all of her jewelry - knowing she didn't purchase any of it there. Just the kind of place it is. And their selection really is unique and expansive. My ring is so different from the typical, and I get compliments on it all of the time! (Especially now with a new, bigger even more sparkly stone. Yes, I'm spoiled, I know it!) I recommend Shane Co to everyone - they do have the best service, best prices and best selection around. NOTHING makes me happier than seeing that maroon and silver bow under the tree. read more

My fiancé and I decided to drop by last min today and wondered if they're open during COVID. Let's say everyone there esp Kristal was a doll from the start. We went in nervous as hack cause it was our first time (duhhh) and we just wanted to look around and see what I would like. We end up picking out my ring together and kristal Made it so easy and fun. She took her time with us and really educated us on the Quality of the ring and the diamond. Can't wait to pick up the ring in two weeks and will be back to keep the ring on tip top shape every 6months for sure! Will also referral friends and family there for sure!!! Thank you Guys! Keep up the good customer service read more

Came back to buy our wedding bands and a cleaning for her engagement ring(they did it while we shopped). So far so good, we were treated kindly and respectfully by the staff. I am crazy about my ring, no trendy thin weak looking matte-black band to be seen here. She got the matching wedding band to her engagement ring, classy. They sized our rings perfectly and it only took a few days to do! I'm tellin ya, come here past 5 PM on a weekday, you will have the entire staff available to you. I assure you there will be no overpowering women dragging their side kick men around by the hair hogging up the staff's attention during this time frame. See you in 6 months Shane Co., we'll be back for our regular cleanings ;-) read more

Shane Co. - BLLLAAA DAAAAOOOWWW!  How ya like me now! - Jewelry Near Me - San Mateo, California

Nice selection but the prices are elevated which I assume is to buffer in their warranty... We came in to look at bands and were assisted by an associate who was very helpful and knowledgeable. A bummer about this place is they will not customize anything for you, so what you see is what you get, which is fine but for the prices I'd expect some sort of level of customization to be available. After taking all our information and saving the bands we liked, I was told I'd receive an email and it's been over a week now, still no email... weird. We would love to go back to get some bands from Shane Co. but after the lack of follow up (no email) and then looking a bit more online and comparing prices and seeing that I can get what I want (customized), we are not sure Shane co. Is the best route for us. Worth a visit though. Nice stuff. read more

My brother bought me a silver bangle with tiny black sapphire jewels. It wasn't very expensive, but the sentiment is priceless. I only wear jewelry that I never have to take off so I've worn it daily for a year. Finally a jewel popped out, got lost and I was devastated. I never believed those ads about warranty because I figured there would be strings attached. I didn't do the "required" 6 month cleaning either so I thought it'd be a "gotcha" for sure. To my utter surprise, when I called to see how I could pay to get the jewel replaced, the super nice rep said that it's covered and they would repair for free. What?!? My $200 bracelet? I'm literally blown away by how nice they were and I'm now considering Shane for my wedding bands. read more

Overpriced Low quality diamonds & stones with lots of flaws on most of their items. The small selection of better quality diamonds are way overpriced. You get treated on how much you want to spend. If you want to spend less than what they want you to spend, you get crappy service. And yes they handpick the stones from all over the world, except they get the bargain low quality stones. And those stone cutters give the bad stones to the rest of the jewelers on the planet & save the good ones only for Shane??!?? Come on, get real. Who do you think you're fooling? read more

My wife and I went to Shane Co. to pick out a sapphire ring as a present for her grandma. We wanted this gift to be special and something to be passed down through the generations. Krystal greeted us with a smile from the beginning to finish. She is knowledgeable and professional, and guided us from artistic and technical perspectives in selecting a ring we both loved. Thank you! read more

Great price and service! They have plenty of selections. All of their diamonds are guaranteed and price are very reasonable including resizing ring etc. will definitely go back again for our jewelry needs. read more

Always a great experience! Amanda was so kind helpful and knowledgeable!! We brought in repair and cleaning items and took a look around their new location!!! read more

Such great staff here at this Shane Co! We visited several times to meet and discuss everything from the engagement ring, diamond, and wedding bands. We spent most of our time with Theresa who really listened to us, helped guide us to figure out the best ring for our price point (even working around our busy work schedules). It was such a great experience, and we highly recommend this San Mateo location! read more

Every single time I have visited this Shane Company I am greeted with several smiles when I walk in. The employees are eager to help you and don't make you feel pressured to make a purchase. They offer complimentary jewelry cleaning every six months which in turn gives you a lifetime warranty. My engagement ring and wedding band are gorgeous, unique and high quality. If I am ever in need of other jewelry, I will definitely come to Shane Co. read more

Husband and I got our wedding bands here. The Costumer service was good,not great. Honestly expected more especially for how much money we spent.The pieces we chose are just beyond beautiful! Shane co. Really does go above and beyond for their diamonds and it shows in the pieces. Love how you can go back for maintenance care as well. Worth it! read more

I love this place. They continue to NOT disappoint. Came in to get my ring cleaned, and look at bigger diamonds since our 25th anniversary is coming up. And the lady who cleaned our rings and diamond cross was extremely helpful and not pushy. This was one of the main reasons we bought here. She updated our info on their system and told us to come back when we were ready for our new setting. (Which is next month) Thank You, Shane Co. for never disappointing... read more

I was here 20 years ago and the level of service has not changed. They are the standard for customer service. My sister has a friend that owns a shop but I am loyal here and will not go anywhere else. Maddy helped me today. I came in, told her my budget and she gave me several options to look at. She should teach the class. I stayed in budget and couldn't be happier. Customer for life. read more

I decided to check out Shane Co for an engagement ring because my brother had bought his ring there. When I went to the store in San Mateo we received excellent service from the sales associate, and we were shown a few diamonds and rings. I ended up picking one ring which We loved.... Together with the sales associate we plotted the structure of the ring and the birthmarks which I clearly remembered along with my girlfriend. Once I picked up the diamond, I noticed that the birthmarks were not the same and it had different inclusions. After going back and forth with various sales associates from Shane Co at San Mateo, I decided to just keep the ring and move on. That was until today! I proposed about about a week ago and one of the four prongs broke off today, thus leaving the diamond vulnerable to falling off and getting lost. Then, just imagine the havoc that I would have to go through to get this replaced. I don't even want to think about it after knowing for sure that the diamond I bought, which was not cheap, was not the one I received... Buying an engagement ring should be a fun experience and a memorable one. I do understand that intime something can happen to the ring or the stone, unfortunately, not just days after I have it to my girlfriend. I will not be going to the store in San Mateo to get this issue resolved. AND, I would highly encourage others to pursue their diamond shopping experience at another venue. read more

Came in on a rainy, Christmas Eve to pick up a small, last minute gift for my mother. I had visited the Shane Co in Walnut Creek the night prior in search of this specific pearl ring and had it set aside for pick up. Upon arrival, I was assisted by this older lady who went and got the ring from behind. Perhaps it was because I looked younger (college student) and I had to facetime my sister to confirm the ring details (since she was the one who chose the design and I was merely there to pay for it & pick it up), this lady seemed a bit impatient. I had asked if this particular design came in a different band; perhaps 18k White gold or 14k yellow gold, but it disappointedly only came in sterling silver and only a size 7. Because of this, the price of the ring was understandably lower than the others and the pearls were smaller, freshwater cultured pearls (which I understood to be cheaper and actually preferred, since it was only a Christmas present). However, this staff member (edit: name is "Kataneh M.") seemed to carry an arrogant attitude and belittled the ring when my friend asked about its price. To make matters worse, she also dropped the ring on the carpet and proceeded to walk to the cash register without apologizing or offering to clean it. Compared to the nice experience I had at the Walnut Creek location, this was a total 180. I'll be gladly returning the ring. read more

Talk about great customer service . Just up front professional, friendly knowledgable staff, beautiful jewelry and diamonds. My fiancé bought my ring here and anytime that I needed something done they are always attentive and service is fast . We had a such a wonderful experience here. If your in the market for good jewelry Shane Co. Is the way to go. They have the best selection and the best staff with no high pressure . I am definitely going to recommend to family and friends. read more

Joumana helped us during our engagement celebration appointment. She really went above and beyond during this time in terms of adjusting the ring/ resizing and helping us with picking out wedding bands. It was a delight working with her. Shane Co always has top notch customer service but she really went above and beyond. read more

Wow! Words cannot express how much I appreciate the amazing customer service here at Shane Co! Working with Krystal to find the perfect piece of jewelry couldn't of went any better. I felt so picky and difficult but Krystal assured me that what I truly loved is what mattered most. She didn't hesitate to bring out any and all styles. I visited on multiple occasions and she patiently worked with me over the span of a few months to make sure I got my dream ring. I am so in love and happy with my decision to come here and HIGHLY recommend Krystal when picking a piece fit for your engagement. read more

We went here to browse engagement rings for the first time. Greg was patient, helpful with showing us a few bands and stones that fit what I'm looking for, educational, and not pushy (the last of which I really appreciated). They have great customer policies in terms of returns or upgrades in the future. Very positive experience! read more

My fiancé and I waited our whole lives to visit Shane Co, no kidding! Ever since we were kids we've always wanted to come in here. We were so excited to finally be able to shop here to look for our wedding bands! We came in and were immediately taken care of by Joyce. She was super helpful and extremely patient! She was very nice and knowledgeable about everything she was showing us. We were able to find our wedding bands and left with a huge smile on our faces! We had to order my fiancé's ring and resize mine, but were both available for pick up in just a few days. It was so easy and painless! The experience was so much more than we expected, it was wonderful and I feel so happy and filled with joy. I cannot wait to wear my wedding band!! We will for sure come back here in a few years to upgrade our rings!! Thank you Shane Co.!! read more

I stop by at Shane co in San Mateo to look for a engagements ring. (after going to multiple jewelry stores) and I was greeted by Robert who Was very friendly and professional, I end up working with Amanda, she put together a great set for me that is just what I was looking for, I was very happy with the service they provided and professional stuff!! 10/10 I would definitely recommend shopping with Shane co. Thank you Robert and Amanda. read more

I did a walk in to try to sell my grandfathers diamond ring and Lani helped me out so patiently and confidently! She walked me through all the steps and was very transparent with me. I was very anxious walking in because yknow this is official! But Lani was so sweet and kind, the whole process was a breeze! read more

Since my husband and I have been married a little over 2 years now we decided that we wanted (actually more needed) to replace our wedding bands as they are both now too big for us and a little worse for wear. We stopped by this store to have a look at what they had to offer and inquire about re sizing of my engagement ring also. We were greeted by Josh who was really friendly and helpful. He showed us a few designs and didn't try and pressure us into buying anything when we said we still have another couple of jewelers to look at. This made for a nice change as everywhere else we have been they have been very pushy. We were unsure as to if my engagement ring would be able to be sized down anymore as when I first got it and had to have it sized down we were told that it could only be sized a certain amount as any smaller it would become misshapen and the Diamonds pop out (I have tiny size 3 finger!) but after having it inspected we were told it would be fine so opted to have that done while we still decide on the bands. The sizing only took 2 days at a cost of $75 which was a great price and they also cleaned it for me as well. The shine on my ring is amazing and looks just like new! I only had it cleaned a week beforehand but the difference is unbelievable. I think they may have dipped it in Rhodium again while in the cleaning process for it to come out so shiny. The selection of rings is quite impressive and so well priced too. If you buy any ring from here they will clean it free of charge for you on a regular basis so it keeps your ring looking gorgeous. I strongly recommend coming here if you are looking for engagement ring / wedding bands or even just a sizing. read more

I walked in and waited for 10 minutes. No one assisted me at all. I was not even acknowledged or greeted which I can understand if you everyone is busy. But then I asked someone for help and they told me that someone else would assist me. I waited another 10 minutes and no one helped or acknowledged me. I walked out. Shane Co. did not work for me which is OK because you might have a better experience than I did. I will say that everything worked out and I got my stone and ring from another place which my wife absolutely loved. Customer service poor. Selection not bad. read more

Friend inherited some Jewelry from her mom and wanted to have the diamonds tested. We got there around 4:30pm on a weekday. Not too busy. There were customers but also plenty of staff around. Tom greeted us right away. He was professional and very patient. He cleaned the jewelry and tested each of the rings and ear rings. I wasn't expecting this kind of customer service considering that we weren't there to buy anything. But great experience. Will definitely recommend this place. When Mother's Day comes around, I know where to go. read more