I lost the diamond from my engagement ring. I have had the ring for almost 25 years. Fortunately, I had it checked less than six months ago. Shane Co was able to help me with upgrading and finding a price point I was comfortable with. Evan Perry and Marissa Jones spent an hour and half with me as I figured out what stone I wanted and what setting I wanted. They were very patient, going back at least three times to bring me a new batch of diamonds to look at. I am so excited for my new ring! I am so grateful to the patient, caring employees of Shane Co who helped me with something so important to me. read more

Run as fast as you can!!! Their smiles are pretty like the shiny sparkling rings in the cases, but their honesty is of a three dollar bill or wooden nickels they made them shelves. Craftsmanship is just enough that they will see you in a year or two or even less! You know what happens next oh yeah a little more here to retune this or tweek that and cha cheeng!! And it's a never ending story!!!! Smiling in the front door and sticking it to you out the back in the back!!! read more

Charan made our jewelry-buying experience truly exceptional. From the moment we met him, his deep knowledge and expertise were evident. He took the time to genuinely listen to our preferences, ensuring that every suggestion he made was tailored to our vision. His patience was remarkable--never rushing us, even as we went back and forth in our decision-making. One thing that truly set Charan apart was his warmth and sincerity. He greeted us each time with a bright, genuine smile that immediately put us at ease. His friendly demeanor made the experience even more enjoyable, creating a welcoming atmosphere that made us feel valued and cared for. His customer service was nothing short of outstanding, making us feel confident in our final choice. His ability to balance professionalism with kindness made the entire process seamless and memorable. We are beyond thrilled with our selection and couldn't have asked for a better guide through this journey. We highly recommend Charan to anyone looking for a jeweler who truly cares about his customers! read more

I loved my experience here. I just got engaged and my fiance and I came in to get my band resized. The process was so easy and the staff was so welcoming and friendly. We came back a week later and the person that assisted us the week prior remembered us which was very nice. A different person ended up helping us during our pick up. He was also amazing with showing us options to get us thinking about our wedding bands (we had asked about it). I appreciated that he wasn't pushy a sale. It was really a great experience that really makes me what to come back for future purchases. read more

Shane Co. Walnut Creek, CA - Char Persaud was Exceptional! Recently I worked with Char Persaud to help me pick out a surprise diamond ring for my wife. Char (and Shane Co.) was amazing to work with! Char provided me with choices, insights and experiences as he helped me narrow down just what king of ring would make my wife the happiest! Char doesn't get paid commission. His key objective was to make sure that I received exceptional service and that my wife would "LOVE" her new ring! In summary .... "Char hit the ball out of the park!" All Shane Co. employees at the Walnut Creek, CA store are fantastic. If you get a chance to work with Char, you are almost guaranteed to achieve exceptional customer service and satisfaction, like I did. THANK YOU Char and THANK YOU Shane Co. I came back to Shane Co. for this very important decision because I TRUSTED you ... You didn't let me down! read more

Best experience ever! Evan and Zaira have been so sweet and knowledgeable. Me and my boyfriend walked in not knowing what to expect and we left feeling like experts on what to look for. Thank you for having great hospitality :) read more

I absolutely loved my experience at Shane Co.! I've purchased from them twice already and was extremely happy both times. They have a beautiful selection and great quality, and the staff is incredibly friendly and helpful. I highly recommend them! read more

I absolutely love going to Shane Co. Whenever I go in, I'm greeted with friendly faces and they are always willing to go above and beyond. Last time I went to get my ring cleaned I was helped by Rwejuna and he was phenomenal. He got my ring cleaned quickly, and while I was waiting I showed him a few things I liked and he brought out beautiful pieces that looked amazing on. Pieces that I would've never picked out for myself. He has such an eye for picking the right jewelry, He took his time with me and was so attentive and patient. Thank you Rwejuna, I will be coming back to visit you soon! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

For our 10 year anniversary my husband wanted to get me a bigger center diamond. Originally someone said we couldn't go that much bigger. After talking to Lindsey she said it was no problem. She was so excited and helped so much. I highly recommend requesting for her when you go. Even when I picked it up she wanted to see it and was so amazing. These pictures don't do justice of how amazing it looks. read more

Shane Co. - Upgraded Diamond. - Jewelry Near Me - Walnut Creek, California

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Came here to upgrade my engagement ring and to also have it cleaned. First of all, parking is not the best. I came on a Sunday afternoon so it's definitely busy. Shane Co is located next to the Office Max and Good will store and they all share the same parking lot. The lot is small but there is additional parking across the street. The additional parking lot is quite small too. We get there and had to wait about 10 minutes before a sales rep can assist. There is a waiting area with a coffee machine/snacks. This was a busy Sunday so our representative was helping us plus another couple. It's not her fault that she was assigned to two couples, but it did make me feel not as valued as a customer. In the end, the other couple didn't even purchase anything. Literally she went back and forth between us and just brought us different diamonds to view. Came back and asked if we liked it or not. I ended up upgrading my diamond stone but I really wished I went to the Shane Co in San Mateo instead. It was an exhausting experience since we were there for 1.5 hours. My engagement ring and wedding band was originally purchased in San Mateo and our experience was way different and much better there. Our representative gave us her full attention and even showed us the flaws in the diamond with her eye loupe magnifier. She was very thorough and patient with us when we had questions. She was such a sweetheart and gave us a discount because the rings and diamond were priced cheaper online. I didn't even know that was possible. PRO TIP: if the item is cheaper online, don't be afraid to ask the representative! They will price match that. The in-store price tag is always higher. I had to ask the Walnut Creek sales rep to price match the online price (which was 1k cheaper!) and she initially told me they don't do that. But I insisted so she went to the back room and came out a few minutes later saying that she was able to discount it for me. In the end, I do love my new diamond ring! It was ready for pick up in less than a week. For future cleanings/upgrades, I would make the extra drive to San Mateo. Overall 3.5 stars for the Shane Co. in Walnut Creek. read more

I had the pleasure of visiting Shane Co. once again, five years after purchasing our ring, for our annual inspection and cleaning. It's worth mentioning that we have been coming in more frequently to get it cleaned, and it's always been a hassle-free experience. The fact that Shane Co. took the time to listen to their customers and provide a solution to their needs is commendable. I was delighted to discover that they now sell their own cleaner, making it even more convenient for us to maintain the beauty and shine of our ring at home. During our visit, the staff at Shane Co. continued to impress us with their exceptional service and attention to detail. Reggie, is who we see, and he always greets us warmly and handled the inspection and cleaning efficiently. We appreciate the consistency and reliability that Shane Co. has provided us over the years. Overall, I cannot recommend Shane Co. enough. They not only offer quality jewelry, but they also prioritize customer satisfaction by providing excellent service and support. Whether it's your first visit or you've been a loyal customer for years, you can trust that Shane Co. will take care of your needs and exceed your expectations. Ask for Reggie from Harlem, he'll take care of you read more

I was not please with the results of my ring being resized up. The band is really thin and looks like it will break! disappointed.

The customer service and jewelry quality at this location has real gotten bad. Over 20 years of doing business at this location my wife and I have gotten 2 wedding rings, bought diamonds and had a custom set made for my wife and just recently bought a replacement box chain necklace for my wife's diamond journey Leo Necklace and it was like talking to a two year old that didn't want to help us and could hardly pay attention to customer needs. Oh and by the way necklace lasted less then 6 months broke and my wife luckily noticed and found the diamond charm on the carpet. I swear if they try and say they want to repair it instead of replace it, I will never step foot in there again. They went from a respectable jeweler to a mall style kiosk quality. read more

Shane Co. - Broke chain. - Jewelry Near Me - Walnut Creek, California

Better customer service, feeling unwelcome every time I come in by myself or with friends. Real judgy atmosphere

Every experience, every time has been wonderful! My fiancé and I came shopping here for my engagement ring, and we had an excellent associate help us out! I forget her name, but she was so patient, took her time with us and was able to pick something out that satisfied both of our tastes. Since our engagement, we came in and looked at bands to get an idea of what would go well with my ring, and had another great associate pick out some beautiful rings to give us an idea of what would match my engagement ring! Even calling to check in, be reminded of ring size, etc., pop in to look, we are always greeted, welcomed, treated with kindness and have been given respect for budget without any pressure to purchase. I can't say enough great things about this place, and I'm always excited to go in and shop! We will be back to purchase my band and to look for a band for my fiancé as well. I have and always will recommend Shane Co to all of my friends looking for jewelry! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

A year later and not much has changed. It seems like customer service is only important when you're looking to purchase. Other than that the cleaning/inspection service gets more and more mediocre. After reviewing recent low ratings it looks like I'm not the only one that's experienced it. I remember when getting my jewelry cleaned was exciting but now it's becoming pointless. I literally got my pieces back with a little shine on the surface. They could've done a much better job. They make it obvious that they prioritize white customers and it's just sad. read more

Our last experience was a very difficult experience to review because it was somewhere between a 2-3 stars. First of all, back in 2015 we bought wedding bands and it was a very pleasant experience. We had one sales person focused on us. Got to see all the bands and bought the ones we liked the most. 5/5 This time it was more complicated because we were going in for a cleaning and potentially upgrading/new engagement ring for my wife. Thinking it would be a nice birthday present. The experience this time if described in a few words would be: busy, long, tiring, upselling, ignorant and awkward. Busy: The store was very busy full of couples. You had to squeeze between folks to even get a glimpse of the rings. Long, tiring: We were there for two hours. Our sales rep had to bounce between us and another couple, and that's probably why it took twice as long. Upselling: We hadn't decided our budget when we first came in so when asked the first time, we said we didn't have a budget in mind. After talking with my wife we set a budget and conveyed it clearly. It started great, our rep helped us find a band we loved, but issues came when choosing the stone. He kept choosing diamonds 30-40% over our budget and kept mentioning that we could pay for it with a plan. After a couple rounds of this, he finally showed us the first stone in our budget that looked good. Ignorant and awkward: We don't have much experience shopping for diamonds and was really looking forward on learning from the people here. Unfortunately our rep seem more eager to sell us the ones he wanted than trying to find the ones we would like. His descriptions when bringing out new ones was something like, "oh this one is nice" or "oh this one is great." While the couples around us talked about clarity, color and were offered loupes to examine closer. I had to ask for a loupe and for more explanation about clarity and color which he seem to do begrudgingly. And lo and behold the very first diamond he showed us had a black spot (carbon flaw) in the center of the diamond (which is the worst place) which was clearly visible without magnification. When I pointed it out, the response I received was "oh you're funny!" I ended up learning more from google while waiting... Eventually our rep finally showed us a diamond we liked... Unfortunately after all that we didn't end up purchasing because a misunderstanding on our part about how the upgrading works. If we had more time we might have found something to add on but they were closing soon and it was getting late so we decided to call it quits. The positive: our rep did help us find a ring and diamond we were happy with. And at least we got our rings clean, yay? The negative: pretty much everything else. The process was very frustrating. Added a star for the other rep that offered us water when he saw us standing around waiting half the time. read more

If you are looking for a special piece of jewelry go to Shane Co. We have returned many times over the years and have always encountered friendly staff who are very knowledgeable. This last time my husband and I went to upgrade our daughter's earrings for her 18th birthday and Nayely was the one who helped us. She was friendly and went out of her way to find us the perfect gift. Cynthia and Delia also helped us when there was an issue with our account. They helped us and discussed our options to upgrade our daughter's baby earrings for larger ones for her birthday. Nayely also helped me over the phone regarding a ring I was looking for. She was amazing. Thank you. read more

I've been to this location many times since its where we purchased our wedding rings. our experience here has always been great but today was a bit strange. as soon as I walked in I noticed all the associates were busy with a customer, but in the middle of the sales floor was a woman, who I assume is the manager. she was just standing there menacingly, looking toward the direction of a sales associate, almost as if she was trying to intimidate her. She gave off bad vibes the entire time I was there. she walked around and looked angry while micromanaging the staff, but didn't help any of the customers that were waiting for an associate. I hope the associates are being treated with respect behind the scenes because if the energy given off today by the manager is any indication, I might not continue shopping at this location even though the rest of the staff is amazing and friendly read more

Kudos to Char for his excellent customer service and professionalism. The purpose of my visit was to have my husband's chain clasp repaired (a fault of our own) and he arranged the repair work hassle-free. In the process I started browsing for a new Cuban chain necklace and Char was very helpful in showing me various styles and walking through all the payment options in detail. He went the extra mile by sending a follow up email with the website links for the items I wanted to flag. Ever since my husband's great experience purchasing the engagement ring I refuse to shop at any other jeweler. Thank you Char and Shane Co for the consistently positive experiences we've had visiting your stores over the years! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I was hesitant to purchase jewelry online without physically seeing the items, but I decided to take a chance, since the return policy was generous. I received beautiful quality items in one day, as promised, and I couldn't be happier. read more

Nothing but great things to say about Ray and the Shane Co. We purchased an upgrade engagement ring here after 12 years of marriage. I chose a 1.5 carat round diamond with a halo setting. The diamond is beautiful cut and quality and I'm thrilled with it! There was a little bit of a gap between the diamond and standard-made halo setting, so they rectified it by ordering a custom halo setting specifically for my diamond, and mounting the diamond a tiny bit lower. I only paid the difference between my previous halo and the new custom made halo. It looks fantastic and I am just on cloud 9 enjoying this new gorgeous ring. I found everyone I interacted with to be patient, affable, and knowledgeable. read more

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Me and my boyfriend came in to look at engagement ring ideas and get my ring size. Christian was incredibly helpful and patient! He helped us narrow down my favorite bands and was even able to display them with different shape diamonds! I absolutely love my ring Thanks for all your help Christian! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I purchased an engagement ring, and I couldn't be happier! Their team was patient, guiding me through styles and options to find the perfect ring for my partner. The quality is outstanding, and we've gotten so many compliments. The whole process was stress-free and joyful, thanks to their expertise and care. I'd recommend (CHARAN) to anyone wanting a beautiful ring and a memorable experience! Thanks again Charan read more

My husband bought my wedding ring at this location. A few years later he bought me diamond earrings. Then a few years after that we upgraded my band. All of the experiences were good. So I went in today to buy another band to put my life gem diamond (lab created diamond made from my husband's ashes). My husband of 42 years died in March. They refused to mount the diamond in a ring. Associate claimed the jeweler was worried if anything happened to the stone they would feel horrible. Diamonds are the hardest rock. The stone would not be damaged. What is the real reason. I don't know. I left in tears and sobbed in the car for 25 minutes. I will go to a local jeweler who will be more sensitive. I will never purchase from Shane Co again! read more

In November, I came here to look for engagement rings. Pauline helped me choose some stunning rings. In July, I came back to look with the help of Pauline again and ended up purchasing one that she showed me in November. My fiance LOVES it!! We came back today to buy wedding bands and Reggie helped us purchase some fantastic rings. As a former jeweler, I am always impressed when sales staff are knowledgeable and professional in selling and presenting their jewelry. Both Pauline and Reggie were professional, patient, knowledgeable, and honest. I am so blessed to have chosen Shane as my jeweler for this most important occasion. read more

Shane Co. - Engagement ring. Wedding bands out for sizing. - Jewelry Near Me - Walnut Creek, California

Weird vibes. Greeting was nice at first but then we were being shown diamonds out of our budget. Lots of bad mouthing other local jewelry businesses. The engagement bands seemed cheap and the diamonds shown to us lacked that special spark. The lighting in the store was so bright it made everything look unrealistic. Very pushy and mostly chatted about their unreasonable financing options; without making sure we were happy with our samples. When our salesman could tell he wasn't going to get the sale, he excused himself to "take a call" and brought out a different person who tried to take a different approach (our first salesman took over another customer basically right away). We worked in sales before; we get it, but maybe focus on the customers comfort first and foremost!! read more

Super busy on a sat. Staff was nice and got our rings cleaned and checked within 10 mins. Great service. Most definitely try to come on a weekday to avoid the waitlist. Customer service was phenomenal since everyone looked pretty happy to be there. read more

I've have nothing but great experiences at this location, both in sales and customer service. On my most recent trip, Annie was able to update my contact info and expedite the polishing of my wedding band all within minutes! Ask for Annie, you won't be disappointed. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I highly recommend this jeweler, and particularly, the sales manager, Cynthia Beilby! If you are looking for amazing quality in product and service, this is the place to go! The entire process was easy for me from beginning to end and Cynthia made sure that things were done highly efficient in every regard! I will forever be grateful to this jeweler and the amazing staff for making my engagement and wedding experience incredible through great service, easy processes, excellent accommodations, and stunning options! Thank you, Cynthia!!! read more

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Wonderful service. Free cleaning of previously purchased jewelry. Shane Co. also exchanges it you'd like to upgrade your diamonds or metal jewelry. Check it out! read more

Walnut Creek Shane co knows what they're doing. From the security guard that immediately greets and opens the door to the funny host whom we checked in and put our names down. My husband and I had the best experience we've ever had at a Shane Co. 2 words, Annie Klotz! My husband proposed back in 2018 and purchased the ring here at Shane co in Walnut Creek. We moved to the sacramento area and go to Shane Co in Roseville for our routine cleanings. Sad to say I always have to send it back to have it re-cleaned or have a spot removed because they missed it. This was the first time it's perfectly cleaned. I truly appreciate the extra time she took to get this cleaned and needless to say, we will be making the drive to Walnut creek for the excellent customer service. Annie, thanks for the great service. Will be sending our friends and loved ones your way as well! read more

After listening to those Shane Co commercials on the radio for years, my boyfriend and I stopped into the Walnut Creek Shane Co to look at engagement rings, and I'm so happy that we did! We worked with Allyson, and she was wonderful. I had no idea what kind of ring I wanted, and Allyson was so patient, showing me a ton of different styles of rings and stones. She asked me what I liked/ didn't like about each one and helped narrow down the options once she understood that I was gravitating towards a non-traditional aquamarine for the center stone. I also showed her a ring that I saw on the website, and they didn't have it for me to try, but she said that it could be sent to the store in a few days. We took her up on that but had the ring shipped to the Cupertino location, which is a bit closer to where we live. My fiancé ended up ordering my beautiful ring from the Cupertino location, but I give all the credit to Allyson at Walnut Creek for helping us find the ring of my dreams! She was friendly, patient, and really listened to the feedback we gave on each ring. 5 stars service! read more

Shane Co. - Thanks Allyson for helping us find the ring of my dreams! - Jewelry Near Me - Walnut Creek, California

I do not review but this experience was so beyond disappointing. First time ever looking at engagement rings with my boyfriend. Was hoping to really get a good start and base of ideas to give him with a pretty loose budget. We started looking at bands for less than 5 minutes, then we were forgotten. Our sale girl said she was going to see if she could find what we were looking for, disappeared for about 10 minutes. Then popped up next to us assisting another couple. No big deal just figured they were quick and needed help. Keep in mind there are wedding bands left right in front of us. Then she goes to another couple across the room. We had made eye contact multiple times so it wasn't like we were unseen. We had to have been standing there confused for over 15 minutes with no assistance. Just disrespectful and ruined what should've been a good moment and a future transaction. We were completely left alone; we hadn't even begun the conversations of rings. Did not get to see different styles of bands, types of diamonds, pricing, nothing. super disappointing. We left and had to tell a random employee behind us there was a band left on the counter. Now this girl was not rude when we were interacting in the slightest but just horrible system to never return and be assisting people not even 2 feet away. There was no conversation that she was going to help these people or she was done with it, super upsetting. We went to a different ring shop the next day and had the complete opposite experience, which is how it should've been the first time. Immediate attention and really involved in the ring making process. Left that one store with exact measurements, sizing and concepts for a future purchase. read more

Went in on my birthday with my two girls to get them their first pearl necklace strands. Was greeted as soon as we entered then asked what I was looking for then assured an advisor would be with us momentarily. Reggie greeted us and inquired what we were there for then showed us the pearl strands. Reggie engaged in conversations with my girls and it made the experience pleasant and fun for them. We decided on our choices then Reggie gave the girls some tips on how to take care of their strands and provided information about their warranty. Then he gave us a quick info tour in regard to the company and its founder. We then headed to back to make payment and she was just as pleasant as Reggie in advising the girls on their pearls and packaging them in individual boxes and bags. Great experience overall read more

Reached out to Shane co. To try and get a resolution for my problems and was told by one manager that I could just exchange my setting out regardless of the policy's and the person they made me work with told me no I have to buy it and I have to upgrade my setting like the regular store policy even tho the manager I spoke to told me different. She pushed for me to spend double what I originally spent on my setting and i expressed how I was told something else. I live out of state and got no resolution at all and m it diamond is still loose on the verge of falling out again for the 7th or 8th time now . So disappointed with my experience, such poor customer service. read more

Shane Co. - Who I spoke to on email about figuring out a new setting that got disregarded when going in to speak to someone in person - Jewelry Near Me - Walnut Creek, California

Very disappointed in how they value their customer's time. We came in last Saturday to pick up our rings. We had to resize 1 ring and was guaranteed it'll be ready by Thursday. I asked for a confirmation email to ensure it would be ready, I was told there would be no notification and to come in after 3 PM to be safe. I was in at 4, I was told it would take 5 more minutes for quality check. More than 30 minutes later, and no update so I left. I requested for it to be sent via next day FedEx delivery, which won't be possible until of course Saturday delivery. read more

Annie has been a breath of fresh air with our wedding ring selections. She's offered suggestions we would never considered making our selection more personal and unique. This was not something we received from other consultants we worked with. We're grateful to have found her. Also, Annie and the Jeweler Ryan were able to size my ring with a tight turn around before I had to fly out for our wedding. read more

Shane Co is something else. I've since purchased an engagement ring and upgraded twice now. The professionalism this company and its employees exude is top notch (I mainly visit the Walnut Creek location but have been to a Roseville and San Mateo -- all great). This go around, I was assisted by Dominique one day and the my second day (took me that long to make the decision) Allyson helped round out my final decision. Dominique was helping another customer when I came back in but checked in on me with Allyson to see how everything was going because she was genuinely interested in my overall decision. At the end of the first day, I was leaning toward one ring and later to select my center stone but by the second day I went another direction. The ZERO PRESSURE atmosphere played a huge role in me making the best decision for my wife and I (wife left decision up to me so she could be surprised). If I'd have been pressured to buy, I very likely would have gotten a different setting; I'd have been happy as would my wife, but what we got was now perfect. On top of all that, we ended up locating a natural Diamond to my specific desires out of state within the Shane Co network. I finalized my purchase on a Monday and they had everything resized shipped in and ready for pick up by Thursday afternoon. Couldn't be more happy -- and my wife is in love with it. Thanks Shane Co, Dominique and Allyson. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

I recently Visited ShaneCo from a recommendation of a friend, I went in looking for a black band engagement ring was unable to find anything, Cece came over to help me and suggested we make our own ring by joining black stones and diamonds together. After working with different ideas, diamonds, bands she was able to create my Vision of the ring I was looking for. If you're looking for amazing service I highly recommend everyone to visit this location and work with Cece she will go over and beyond to meet your expectations. She made my experience comfortable and feel like a priority during my whole visit read more

Shane Co. - Engagement Ring - Jewelry Near Me - Walnut Creek, California

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