The room was decent but the bathroom was pitiful. I had to remind myself this was a Sheraton and not a motel. I always carry shower shoes but this hotel should provide them with a tub like this. The quality of Sheratons are declining. read more

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$1100 because they can I guess. No room service after 10. One express elevator working. No idea where to get food at 10:05. Sent me to places that were closed. read more

Stayed here for one night on a business trip. The hotel was nothing special but fine for one night. I was upgraded to a one headroom suite upon arrival. Bedroom was fine and the bed comfortable but the bathroom was super small. The hotel could use a renovation. The furniture is dated and the enamel on the bathtub in my room is peeling making it uncomfortable to step on. The television in the parlor did not work at all. For food and beverage, the market is open all day and offers limited menu options such as pastries, soup, salad, snacks and sandwiches. The restaurant and bar opens for the afternoon/evening at 4:30 PM, however menu options are very limited. They offer cheese, a turkey sandwich, and a few other light items. I highly recommend going out of the hotel for food. There are several options within walking distance. Overall, the hotel isn't terrible, but it's certainly not amazing. The front office and market personnel were very nice. I would stay here again before a short trip. read more

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An announcement to premium Bonvoy members regarding the Sheraton Boston Hotel. Due to the major construction, there is no food or beverage service, and this includes the concierge lounge. I was majorly disappointed when I booked a reservation, and this was not publicly announced by Sheraton. I am pretty sure in 2 years, the changes will be great and the club level will be fantastic but for the next several years, I would highly recommend the Marriott or Westin nearby. My room is older and the furniture and fixtures are from the 1970s. The insulation is good, and the walls are decent for not hearing sounds from your neighbors. The elevators are fast, and the valet parking is excellent. The best part of this hotel is the housekeeping staff. They are outstanding and prevented me from ranking this as a 1 star. Kudos for hiring dedicated housekeeping to perform at a high level on a daily basis. During my very morning check out, the front desk staff was unable to call me a cab nor provide a statement of charges, which is not acceptable! read more

Sheraton Boston Hotel - Hotels Near Me - Boston, Massachusetts

To say that this hotel is overrated is an understatement. The location and the customer service is the absolute only reason they got two stars. To lead with the positive, the location to Fenway, Newbury street, and the gorgeous walk through beacon hill to downtown is awesome--but it ends there. Upon arrival, there were dirty dishes outside of our room door, that stayed there 48 hours until I called to have them removed. The room was filthy, there were stains on the sheets, there were gnats/fruit flies all throughout the room, the bathroom had mold and the bath tubs had cracked/chipped paint. The AC didn't work appropriately, the hallways had plates and dishes up and down the doorways (for days). When I called the concierge desk to let them know of the bug situation, David was extremely helpful and moved us rooms. But when we got to our new room, there were also bugs on the walls there. It wasn't hot enough in Boston yet for this, and this is supposed to be an affiliate of Marriott. We paid more than $1400 to stay in this bug infested dump. Disgusting. read more

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My god they are rude. Amy cancelled what she thought was a duplicate reservation. That ended up clearing my entire stay with them and the charge for my stay didn't show up on my credit card nor did it show up on my Marriott account nor did I get points for it and nor was I emailed a bill. I called to explain and the woman had such an attitude telling me to contact Amex. I told her Amex would tell them to charge it properly so it shows up. Finally she agreed to call their finance department to put the charge properly through. Something about them billing me twice (which obviously is not he case because my pending charge disappeared after she removed a supposed duplicate reservation). Then she told me I would have to request the missing points myself with the bill she just emailed that I finally received (I had called a week ago to the main line and got no bill then). Absolutely no apologies, no accountability, incredibly rude staff. You could not pay me enough to stay here again, even if the stay is free. read more

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Easily could be a 5 star hotel but sadly resulted in a generous 3 stars for me. This hotel is in a great location and connected to the convention and prudential center which is super convenient. However, I waited in line to check in at 4 to be told that my room is not ready. I was a little confused by this because I've never experienced this before and the woman was so curt with me. I asked for an ETA and she told me all the rooms are dirty and are not cleaned so she had absolutely no clue- that was alarming to me. Luckily I didn't travel too far to get here but I immediately felt bad for people traveling with small children or from far away to be told this. She also found a point to tell me that "check in STARTS at 4 and that it doesn't mean you GET a room at 4." After nearly an hour waiting I finally got a room. Our room was a cute suite and overlooked the city of Boston on the 25th floor. For scenic views I would say 5 stars for sure. However though the bed was decently comfy the sheets were very uncomfortable and scratchy. For the price you pay I would expect the bedding to be a bit more comfortable. Overall, I think the staff needs to be a bit nicer, management needs to get their act together to get rooms available BY 4, but all that aside and considering the great location and nice room- I would give this hotel 3 stars. read more

Sheraton Boston Hotel - Hotels Near Me - Boston, Massachusetts

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This is what you get for 380 USD per night. A filthy broken tub. The pictures speak for themselves. You would not even get that at Motel 6. Three different rooms, same problem!! Mind you, they were supposedly closed for "renovation" for 1.5 year. Can you believe people??? The list of negatives is too long to continue. Stay here at your own peril. read more

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Things were just ok. Beware! This hotel is under construction. We reserved a 2 double suite and we stepped back into the 80's. Very crowded in the entire area. Ride share is the best way to get around. There is very limited parking and pretty pricey. The staff was friendly, but if you make reservations make sure you specify the remodeled rooms. I can't comment about the restaurants on site because we ate outside the hotel. read more

This hotel really needs to completely shut down during their renovation. We stayed here for a conference and the hotel was miserable. No lobby, no restaurants, no bar, and the rooms are very outdated. We also left one day early because we found a bed bug in our bed. When they came up to look at the room, they apologized, but that was basically it. No added points to our Marriott rewards account or any offers to cover our new hotel room. As a Marriott Titanium member this hotel is unacceptable. See photo of bedbug. read more

Sheraton Boston Hotel - Bed bug in our bed - Hotels Near Me - Boston, Massachusetts

I was recently in Boston for a tradeshow and stayed here. The Hynes Convention Center is connected to the hotel so it made for a great location. Its also connected to the Prudential Center which has shops and restaurants. Overall it was not a bad stay. The room was nice but the bathroom was sad. Definitely time for a remodel. You could see where the bathtub had been repaired in several places. The shower head was pulled out of the wall. You had to hold the handle down on the toilet for it to flush fully. Also, on my last night, the fire alarm went off at midnight. They made several announcements over the next 10-15 minutes. Luckily we did not have to evacuate but it was definitely scary. Turns out it was something to do with steam in one of the kitchens. They did put a note under my door overnight apologizing but it still was an inconvenience. I did have several food purchases from their Market store which were not bad. Had the lobster roll. It was good chunks of lobster, nice flavor, fresh bun. Also got a soy pumpkin spice chai latte. It was not really pumpkin flavor but it had a nice chai spice to it. Good location, just need to remodel the bathrooms and make sure their fire alarm works right. read more

Sheraton Boston Hotel - Lobster roll from the Market at the hotel. - Hotels Near Me - Boston, Massachusetts

The staff here are incredibly rude, some seem to be nonverbal altogether (not sure if it's specific to this hotel or the entire city because...my god.) I was here for a conference and had nothing but problems from the second I checked in until I decided to check out a day early, move my flight up and go home. I used a Lush bath bomb Thursday evening shortly after I arrived. The tub still hadn't drained properly by Saturday morning. I tried calling guest services (which seems to be an oxymoron in this case) and couldn't get anyone on the phone so I left a handwritten note. When I checked out and the woman behind the counter pointed out I was leaving a day early, her only follow up was "You know we're still going to charge you, right?" Not a single question about the quality of the visit. It's sad when a guest would rather spend hours in an airport waiting for their flight, rather than stay a second longer in a hotel they didn't even pay for. read more

Over $4700 charged to my credit card. No restaurants, drilling and hammering above my head. We did not learn of no restaurants because of renovations until the night we arrived. We did not learn of the construction until woken by drills and hammering from the room above us. I came here to see my daughter graduate college right after a horrific car accident. My heart sits behind a broken sternum and is being hurt further from the vibrations. If it vibrates too hard, I will literally die. We called down to the front desk to ask them to stop until we leave tomorrow and they said no. They lied and said they sent emails. No. They did not. They did not lower the fee, we received no points, and they did not comp any nights. Disgusting. Do NOT stay here. read more

I stayed here with my boyfriend on a weekend trip to Boston for our anniversary. We were upgraded to the club level and thoroughly enjoyed our stay. The room itself was newly renovated and all the facilities looked new and clean. However, when we entered the room it smelled like bad BO that didn't dissipate until the very end of our stay there. We were both too tired to complain about the smell but otherwise our stay was very pleasant. We had access to the club lounge, which had incredible views. Food, snacks, soft drinks, and coffee are available throughout the day in the club lounge, small snacks are also available late at night--a blessing since there isn't much around the hotel at night. The location of the hotel was also amazing, connected to the prudential center, you have access to the T. You are also within walkable distance to a lot of the sights in Boston. read more

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Had a half hour to spare waiting for family to finish checking in. Good, quick and polite service with food and drinks. I was sitting at the bar. Would come back next time. read more

Sheraton Boston Hotel - Having a "drink" at the bar. Good service from the staff. - Hotels Near Me - Boston, Massachusetts

I attended a convention here from Aug 24-26, 2023. The main Grand Ballroom, and breakout meeting rooms were all spotless and set up cleanly. The breakfast and lunches served were delicious, and the staff were accessible and accommodating. The bell desk and gift shop staff were also pleasant to speak with when a break during meetings was needed. A great place to host a convention for sure. Location was great too and the porte cochere provided a much-appreciated shelter on rainy summer downpours! read more

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This is a nice hotel in the heart of Boston. It's attached to the mall which was super convenient, and the mall is really nice with just about anything you'd need for a week stay. Plus lots of Bars and Restaurants all within a block or 2 that you can easily walk to. The concierge lounge was nice, the hotel staff was friendly and efficient. Having spent thousands of nights in hotels this was the best "SHERATON" brand hotel I've stayed at. Great job guys! read more

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I can not recommend this hotel. The only reason we stayed here is because I'm moving my kid into a new apartment at Berklee. The rooms are small and the bathrooms are tiny. When we first checked in they gave us a room next to an elevator. I'm supposed to be a Marriott Bonvoy Gold star customer. Little good that did me. They did change our room upon request but they should never have put us in that room to begin with. Valet Parking is $70!! I found out you can self park in the same lot for $35. read more

The only thing this hotel has going for them is it's location in Back Bay and it's proximity to the HYNES Convention Center and that's why it's so expensive to stay here.....I cannot believe this hotel is a Sheraton lol. The rooms are severely out dated and plain. The walls are so thin you can hear everything that goes on in the hall. My room had 1 outlet to use on the desk. No charging capabilities on the nightstand. You'd think for $300+ a night I could charge my phone in more than one place in the room. When I called the front desk to ask if they could provide an extension cord he said "sorry the hotel is outdated" read more

This beautiful hotel is located in the best area....a gorgeous mall right next door and you don't have to go outside! Let's get back to the Sheraton. You are greeted by the happiest doorman in Boston, I think. What a sweet guy! I went up to the front desk to register and get our room keys, unfortunately, the check outs were coming slowly, probably because no one wants to leave this divine hotel. Instead, hubby took our bags to the storing area, got ID tags and ready to explore. Not knowing our way around, I asked the sweet lady at Registration where she would recommend we go for lunch. She said the magic words...Mall on the 2nd floor walkover and there are plenty of restaurants! Off we went and settled on California Pizza, because, that's what you do on vacation! Our waiter, Jason, did a great job and the 7" pizzas and salad combos were more than we could eat. We walked through the mall and decided to go back to our hotel to see if our room was ready. Trevor is a gem! He explained that only one room, accessible, was available and we decided to go ahead and take it. He insisted that we stay comfortable on the couch while he took my credit card to get us registered, brought our keys and breakfast coupons and letter explaining what the Globus tour entailed for the evening. We went to retrieve our bags and the baggage handler kindly took our bags and showed us to our room. Once again, he was so bubbly and seemed to truly love his job. We tipped him and settled into our lovely room. Would I recommend the Sheraton Boston Hotel? In.a.heartbeat! read more

I came here for a conference that is in the convention center and the Sheraton is the perfect hotel conveniently located. You can access the conference center without having to leave the building! You can also access the mini mall that has many shops and restaurants to eat at. You can catch a lift and be in the north end / seaport in 15-20 minutes. The staff are all friendly and this hotel is very clean and comfortable to stay at. I am also obsessed with the scents of the shower / skin care products they carry. read more

I stayed there for two nights in October 2023. The location, amenities, and service met all my expectations. Coming from California where flow restrictors on showers are mandatory, it was a great luxury to take a shower at Sheraton Boston where the water flowed robustly. I found no areas of complaint for which I might have deducted from the five star evaluation. read more

Location was good being connected to Prudential shopping center. When it rained we went through prudential center to get to the T. You can also get to Amtrak backbay station as well without walking outside. Room was okay. Bathroom could use a remodel. Tub had a lot of chips and had rusty spots. read more

4 stars - great location, decent room size, elevator security and nice hotel lobby. 2 stars removed for the lack of hospitality service. Stayed for 3 days and 2 nights and upon arrival and departure, there were NO BELLMEN available to assist with our luggages. This becomes an issue when you travel with children and just need a hand to load the heavier items. Secondly; the pillows and linen are on the lower end of quality. Additionally, If you ask for a crib, you will get a mini crib that has only one setting - all the way to the bottom so will be extremely difficult to use with an infant. Front desk staff are mediocre. My room was missing a coffee machine and the walls are somewhat thin. WIFI is free in the lobby for 2 hours but have to pay $10 for in room wifi. Overall, a disappointment for a Sheraton but decent hotel if you just want to stay a night read more

Sheraton Boston Hotel - Hotels Near Me - Boston, Massachusetts

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I stayed at this hotel in February 2017 and would definitely stay here again based on the location. Its a large hotel with conference rooms, so its sometimes a hike to your room, but the rooms were clean and well kept. The fact that it is attached to the Prudential gives you plenty of options for food, shopping, etc... The weather was cold during this visit, so I used the quick access to the mall to get some walking in to hit my daily step goal! Pros: 1. Location! 2. Earn SPG points 3. Friendly staff Cons: 1. No free WIFI in guest rooms (even for SPG members [unless you book direct]) - I think its $9.95/day? 2. Can be a long walk to your room since its a large hotel read more

Sheraton Boston Hotel - Entrance from the Prudential - Hotels Near Me - Boston, Massachusetts

Best hotel ever, nice staff, nice accommodations great food nice elevator and big with nice escalators read more

Sheraton Boston Hotel - Room - Hotels Near Me - Boston, Massachusetts

Nice lobby bar. And restaurant. We stopped in for a quick bite to eat after the Sox game. Staff was nice. Lobby was clean read more

Sheraton Boston Hotel - Lobby bar - Hotels Near Me - Boston, Massachusetts

This is a 2.5 star at best, and only after taking into account its location. The shower had almost no pressure, the tub was dirty, the safe didn't work so we had to carry around our valuables, and the staff is indifferent (the staff here was much nicer before the Marriott merger). On top of all of that they were under UNDISCLOSED obscenely loud construction, the lobby was boarded up, and there were mice running around. Stay away! read more

The best thing about this hotel is the location. In the Back Bay it's about a 20 minute walk to Fenway Park or the Public Garden with restaurants and a Trader Joe's all close by. The room has a comfortable bed, a mini fridge, a safe, the shower has good water pressure and the housekeeping staff are friendly. Now for the cons. Despite being in a good location the view from my room was of the side of a building...very disappointing. The bathroom is very small, the room does not have a microwave, the indoor lighting is limited (a ceiling light near the door and one lamp for the entire room) and the remote control for the television does not have any numbers on it so the change channels you have to go one channel at a time which is inconvenient. Overall, this is a good hotel but it is not impressive. read more

Checked into the Sheraton Boston last night, I walked into the bathroom and the floor was full of hair. It seems like they didn't clean the room properly after the previous guest. I called the front desk and informed him, but he didn't do anything and wasn't very friendly. I'm paying $350 a night and have to pay $29 extra for breakfast and have to pay $10 per day for Wi-Fi. I had very high expectations for the Sheraton Boston. read more

Sheraton Boston Hotel - Hotels Near Me - Boston, Massachusetts

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Spacious rooms of average furnishing and quality. Environment is fine and the staff are friendly enough. The house restaurant really, really sucks. And you'll pay 2-3x for nothing. Par for the course, am I right? read more

Room was not up to the standards expected - damaged bathtub and bed frame, for example. Poor water pressure in the shower. Poor customer service. Major billing error made with little/no effort to resolve the issue- very stressful with little concern by the staff. read more

This was my 3rd stay here in the last few years and is my preferred hotel in Back Bay. In the winter time, rooms are very affordable, especially with the AAA discount. The hotel is clean and well staffed and perfect for a weekend getaway. It's location is great, close enough to walk down by Fenway, around the corner from Boylston Street and attached to the Prudential Plaza with a large mall which you can walk through to get through a few blocks out of the cold. There are a bunch of good little bars/restaurants in the area as well. One of the biggest cons is by far the pillows. Over the last 2 years and 3 visits they have been the same - TERRIBLE!! Please swap them out with something decent, they just flatten out as soon as you lay on them. This time we were smart and brought our own because even if you use 2-3 of them they're no good. Everything in Boston is a cheap $5-10 uber ride away from this location and it's a little more laid back than downtown in my opinion. read more

Firstly-yes nice river views but still the absolute worst rooms in Boston...I have stayed here several times but even with a discount from Expedia it's not worth it-definitely not the $350-700 a night they want now! The rooms are hideously old, they smell and the showers are old! To top it off- this weekend, I tried to enter through the Prudential door to try to book for a week when I'll be transitioning out of 30 Dalton st...I was blocked by two rude GOONS who won't let us pass through the hotel lobby as we have for-oh a year! SINCE WEDNESDAY there HAS BEEN a VERY LOUD strike of the hotel workers who say they only want $6 more in a wage increase over 4 years! They already have to pay their own health insurance. Sheraton has IGNORED THESE WORKERS SINCE Wed morning! They are protesting 7am-7pm and completely DESTROYING OUR RIGHT TO PEACE AND QUIET ENJOYMENT OF OUR APARTMENT at 30 Dalton st. Sheraton is a horrible company! They need to respond to this strike and give the workers their money-pay people fairly! And let us work and live in peace and quiet! SHERATON!!! Stop pretending that regular working people don't exist! YOU ARE RUINING THE NEIGHBORHOOD for everyone! And guess what-that room I was going to book for Oct 24-31 I'm getting a suite elsewhere! CORPORATE GREED NOT WORKING -we stand with the strikers even those they are ruining my peace ALL DAY! read more

Located in the back bay near Fenway is a pretty darn good place to be situated. The rooms in the south tower are very spacious and have great views of the river. The water pressure works great. The thermostats could have warmed a tad bit more to satisfy my now Californian disposition. The free waters of bottle and tazo teas are a nice touch. Huge, just tremendous, shout out for having TWO luggage racks. Now that is well designed. Form fitting function. Way to go Sheraton!! read more

Sheraton Boston Hotel - Good size room. One of the two luggage racks showing. - Hotels Near Me - Boston, Massachusetts

Worst hotel ever. Don't stay here if you wanna get treated like a customer. A guy in front desk let me wait 30 mins when I tied to check in 230pm. 3 pm is the check In time!!? Ok. Guess what? Waited until 430pm. I complained about the incident. No response or apology was given. Then called the manager at the hotel. Still didn't care and asked me "what I want". The Black Manager at front desk should be fired ASAP. Alright. Went to the room and the bed was dirty. Had weird blood mark or ink on it. Complained again. Nobody cared. At this point I'm done. I wanna check out. So at front desk. Won't lemme check out only agreed to change sheet. What a joke. I argued then let me check out at 530pm. But wanted to charge me the first day as penalty. Oh yeah right. Ur hotel is a mess and I had to pay for it? Lol This hotel is a joke. Don't come here. All staff are incapable, especially the upper management. I'm sorry. Never gonna stay at ur poorly managed disgusting hotel chain. read more

Sheraton Boston Hotel - Disgusting mark in bed. - Hotels Near Me - Boston, Massachusetts

One spring Saturday, I attended an event at the Sheraton Boston Hotel which included dinner, which consisted of salad, steak, and a dessert. Portions were plentiful. A variety of rolls were served with a plate of butter balls. The salad was fresh and had not just one piece of tomato but two! Dressing options offered were Ranch and a balsamic vinegrette. The steak - not the best I've ever had, but far from the worst - was large and served medium, yet was tender and accompanied with a good portion of vibrant vegetables cooked just right. The rich chocolate mousse tart had an interesting crust that reminded me of the crisp shell of meringue. It was a very satisfying ending to a tasty meal. Coffee was available on the table, but I didn't notice any sort of tea service being offered. Coat racks were available in the little space that separated our large room from the hotel hall, which felt safe enough if I were to have chosen to use them. Sheraton Boston Hotel is an easy walk from the Green line on either side. Parking is available at the neighboring Prudential Parking Garage for a cost. *** 7/2017 *** It was a day time event which led me to the Sheraton Boston Hotel this time around. In place of previous years' buffet, we were treated to a sit down lunch where a caesar salad had been set at each place setting, with dressing served on the side in a gravy boat. The entree later set before us was a slightly dry chicken with an optional au jus, accompanied by a decent portion of fingerling potatoes and crisp tender asparagus. Dessert was self serve with a choice of a fresh fruit cup, moist Boston cream pie, and a coconut pie in a sweet shortbread crust. Items were well labeled, and service sufficient. read more

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I stay here regularly for business trips. They renovated recently and from what I can see it has improved. The rooms are updated and don't feel old. They changed all the keys so you just tap them against the door instead of swiping (I think its RFID). The hotel is connected to the Prudential center and mall. Some ok food options there, if you walk a couple of blocks down boylston st there are ton of restaurants (touristy sometimes). Go to Newbury st for even better ones. For spg platinum members, they are very good with the upgrades. Be aware that there are a lot of conferences here, so dont try checking in after 6pm and expect good upgrades. The lounge has free breakfast with lots of fresh fruits. They serve some snacks 5-7pm also. Only complaints: always high price due to constant influx of conferences. And, wifi is inconsistent depending on what room you stay in. Overall this is my preferred hotel in Boston, highly recommend it read more

Sheraton Boston Hotel - Nice view from top floor - Hotels Near Me - Boston, Massachusetts

Pretty dated rooms. We were stuck in a handicap room (I think because we arrived sooooo late). It really needed some updating---wall paper peeling in bathroom. And, the rooms are pretty small. Our group had two double rooms and there was little room for anything else. Literally, the beds were almost wall-to-wall. The pool area was nice with a retractable roof and there are towels and bottled water available in the pool area and work-out area. In fact, two bottles of water were placed in our room everyday by housekeeping. Nice perk. It is all about location and this hotel is located (and attached via the Prudential Center) to the Hynes Convention Center. read more

The Sheraton is a nice hotel in a great location. It's about 15 minutes from the airport, attached to the mall (with an EATALY!! Also the convention center, but meh...) and walking distance to Fenway Park. I will say though that the hotel is a little dated. It's clean and my junior suite was really big, but the carpet, bathrooms and décor just look a little tired. The junior suite has a separate living room with a mini fridge. Oh and lovely view of a rooftop (insert eye roll). I wish it had a king size bed instead of a queen though. I didn't explore too much of the hotel. I wanted to check out the pool (largest indoor lap pool in New England!), but didn't make it there this trip. Internet costs $9.95/night (GAH!!) and overnight parking is like $50. read more

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