The service here has definitely gone down hill in the last year. Last time my family and I visited the grill was not turned on and we were left waiting additional time for an already slow process. Tonight, what could go wrong did. My family of four arrived a little before 9pm. We were told there was a 40 min wait. Ok no problem, restaurants usually overestimate anyway. But no big deal if it is 40 since we didn't have a reservation. We see table after table leave and I'm thinking it's going to be way under 40. The people ahead of us all get seated, and more groups come in after us (with no reservation like us). Then to our dismay a group of 5 gets seated, a group of 3 gets seated then lastly a group of 2. Hmmm not cool. They have all been waiting between 5 min and 20 and get seated way before us. Mind you they were not waiting for the sushi side they were waiting for the grill side like us. My husband asks the hostess why we aren't being seated and she replied we were next. Umm we are literally the only people waiting because everyone else has been seated. Then she proceeds to tell my husband that the tables are seated based on how many people in the party not who put there name in first. That's weird, we've been coming here for years and have never been skipped because our party of four didn't jive with their seating. It's not like they are adding us to an already established table. We finally get seated after 10pm. By this time my 4 yr old is fast asleep and service is excruciatingly slow. We get our soups that the waitress claims were being made hence the taking forever but when we taste them they were really cold. :-( the whole night just seemed like excuse after false excuse. It will take us awhile to go back and if we do I really hope they get a better process in place. read more

Good food! I'd say worth a try if you can't make it to Benihana pretty much the same food and price

I'm afraid I must file a complaint. I took my wife and granddaughter to the La Verne location yesterday at 5:30pm. There was no one waiting in the lobby when we put in our name. After 15 minutes of being ignored we asked the gentleman at the receptionist desk how much longer it would be and he said that it would be another 15 minutes. When asked why he stated that they were waiting for a "server". There was a level of arrogance in his voice and a complete lack of apology. We of course got up and left. The restaurant we went to treated us with respect, courtesy and excellence service. There is no acceptable reason why we should have to wait that long especially when there was no one else in the waiting area with us. As a result we end up feeling forgotten and ignored. This location is the family's favorite restaurant for celebrating special occasions but following this experience we will probably go elsewhere. A recommendation would be that staff be instructed to give periodic updates to the customers waiting about seating status. I await your response. William Taylor read more

went here for the teppan... it was enterntaining... but the food was just OK... i can make it at home better... of course with out those flying knives... the price is jut right... if you want some entertainment from the teppan chefs... go here if you live close..it the same as all teppan places... just don't go out of your way just to be here.. read more

LOVE LOVE LOVE! this place is so good.there rolls are awesome. and you can always have a seat there,the grills are good and put on a better show than benihanas, and cheaper too.nice clean place and always room to bring a group of people! read more

My girl brought me her for my 37th birthday and they lit the biggest candle for me. It was a nice dinner small ass pieces. Of meat for $20 a plate but the sushi rolls made up for it. Enjoyed my birthday tho. read more

This is my first review for a restaurant, and I'm extremely disappointed. A friend from my husband's work had recommended this place since he heard that we had been looking for the Conveyor Belt Sushi (Kaiten Sushi). My husband, my sister, and I were so excited to try out this restaurant knowing they had Kaiten Sushi. But, they didn't actually have the sushi plate going around on the Conveyor Belt. You had to order with the chef preparing your food. That was fine, because our sushi chef was great, but let me tell you the service was HORRID! This was the first time, I've ever experience such horrible service. Our sushi chef was the ONLY one who kept checking up on us asking "Is everything okay?" "Did you need anything?" "Tell me if you need anything." Not ONCE did the waitress come by and ask us that. The 2 "so-called" waitresses were busy serving a larger table next to the Conveyor Belt, and it appeared they were regulars at this restaurant. Not only were we ignored, but we had to wait for service. We bared with it because of our nice sushi chef. The sushi was ok, I've had better... We ordered Egg, Tuna, Spicy Tuna, Cucumber, Salmon. The Spider Roll was ok. We also ordered their Gyoza, but I was disappointed.. I've had better Gyoza at a Ramen restaurant. At the end of dinner, we had asked for the check which the waitress gave to us, and we had put our credit card in there. We waited over 10 MINUTES for her to return the tab for us to sign. Another sushi chef approached us when he saw our hand, and asked "Did you want the check?" I replied "No, I gave her the check a while ago." So he calls out to the chef to ask for the bill, and he was chatting with the MANAGER. Not only did the manager not do anything about it, but we waited an additional 5 minutes to get the check back. With such horrible NO service at all, we put a Big FAT $0 tip on the tab. As we walk away, the "so-called" waitress who had pretended to serve us, picks up the tab, looks into it and had the nerve to say "NUH UH!!" Our sushi chef over heard it, and walked over to her. He looked at the bill and let's out a big 'ol laugh and told the other sushi chef as both laughed away because he had received a $20 tip. NEVER AGAIN!! I'm just too morbidly disappointed. Our sushi chef was so nice, but because of the service I will never come here ever again nor will I recommend this place to anyone else. We were planning on recommending this place to my husband's boss. But I'm sorry, the only recommendation I would give is to NOT go to this place. By the way, we weren't having a bad day because we were actually excited to come here. And it's because some of you are regulars, you can't justify that by saying that we're bad reviewers because we had a bad day. Also, even if we weren't regulars we could've at least been treated like customers. read more

So I have to say that this Shogun is my official favorite. Its a little newer and a little nicer and the chefs put on one hell of a spectacular show! I loved the food and the waitresses were attentive and kind. When our sushi appetizer came out late she was apologetic and our drinks never once ran out. Definite thumbs up :) read more

I would give 4 stars, but this place has some major price inconsistencies compared to the Pasadena location. Otherwise, the restaurant is clean, the sushi chefs are fastidious and courteous, although sometimes the waitresses could be faster (especially on a slow night). I do miss being greeted by first name like at the Pasadena location, despite the fact that I would never frequent the establishment more than three times a month. read more

Bomb every time we come here! The waitresses and assisting staff always keep our glasses full! They are so fast that sometimes I don't even realize that they took my cup and refilled it!! Chicken Kaarage is soooo good!! So is Fried RIce!! Great food! Great Service= Happy Customers here! read more

Love the dragon crunch roll. I think its the best sushi place i have ever been to. love this place.

Hubby and I were here tonight and we got a cozy booth within minutes of arriving at 7. We've new here several times prior but must say the service has proved since our last visit. Ordered sushi B special and it's worth the $18. Miso soup, salad, and sushi. Hubby's steak was sooo tender. Excellent service and Stoli tonic was perfect! read more

Really good sushi and lunch specials! I also LOVE the udon here! Great speedy service and the sushi bar is very friendly.. The teppan is also very good however I prefer different sauces with my teppan.. The quality of food is still wonderful though- definitely a great spot for locals read more

Brought my wife and a good friend to this restaurant, and all of us had an awesome time being here. The atmosphere was electric and everyone was having a great time. I wish I lived closer to this location because I'd come here more often, the dining experience was awesome. Our waiter and cook were very professional and didn't hesitate once to make sure that we were all having a great time. I really can't wait to go back too. read more

The food is great! I've been to other Teppan style restaurants and this one by far has the most FLAVOR in their food! I did give it one star short of perfect, because the waitstaff is a bit on the slow side. Obviously this place is doing it right... There is always a crowd and lots if smiling faces! read more

I compliment the food and outstanding service coming here with a large group for my birthday. The staff was accommodating and made me feel special on my special day. It was a first for all my friends and they all agreed they would come back. Thank you, Shogun! read more

This is my second time this week coming here and both times Conner was our waiter. Conner is amazing!!! I didn't like the drink I got and he changed it without hesitation. He was very polite and and we didn't need to flag him down once. The next time we come here we will be requesting Conner. Great customer service!!! read more

We had a great experience at Shogun I've been coming here for years. I love the new look, new menu and new food items. I was most impressed with our server Nicholas he was great. Now that our son is 2 years old it's not easy to have a peaceful dinner. Nicholas had the best attitude and got everything that we need it. Busy Wednesday night for Shogun and our food was done correctly and our sushi was out fast. Thank you Nicholas. read more

I'm already familiar with Shogun, so the experience was the same and the food was great. First time we had a female chef, loved her she was entertaining. Atmosphere is good too, better than the one in San Diego (and so is the parking lot, San Diego's is a death trap). But I knock this one down a star because despite a reservation, it took us a long time to be seated. Nevertheless, it's a dining experience everyone should try for themselves. read more

Been here a couple of dozen times if not more food is pretty consistent in quality an service. Great with family or friends. Bar area is good and sushi is not the best but its is little above average. read more

Shogun is kind of like Benihana before they made the place totally boring. They do all kinds of tricks and cool stuff. My food was great and the staff was super cool. read more

I go every time its my birthday. I love this place. The staff is really awesome. Food is awesome and entertaining. Worth the wait every time. read more

If you are looking to have a fun lunch or dinner experience. Then you must come here. Great for families, couples. This place just blows Benihana away by far. The food is all so fresh and cooked perfectly to your likes. The show that the cooks put on for you while they are cooking your food is just Amazing. I really love coming this place a lot. I always order filet mignon and shrimp along with the fried rice. You won't be disappointed at all. read more

The other sushi place we typically order carry out from started being douchy and won't take carry out orders at night anymore. So we decided to try shogun because it's literally down the street from us and got good reviews. We tried the spicy tuna roll,lobster roll and rainbow roll. Absolutely delicious!!! We enjoyed all three rolls so much and they were very generous with the soy sauce in our carry out order unlike a lot of other sushi joints that skimp on the soy sauce for some reason. My husband was also impressed with the inside of the restaurant and said that the hostess and whomever else greeted him were very nice and pleasant. We will definitely return to eat here and will also be carrying out sushi again. read more

Horrible. I've been here many times before and have loved it. Today, not at all. I ordered from the sushi side and the sashimi was smaller than it is usually cut, and the San Diego roll was just a California Roll with tempura shrimp. It didn't taste good. My waitress didn't do anything aside from sit at another table with another waitress and talk. I even had to ask a different waitress to get a box and my check. It will be a while before I eat here again. I need to forget how bad it was today before I come back. read more

Yoshi is the best waiter at shoguns. My bf and I just had dinner and had the best experience. Yoshi is quick and polite regardless of how busy Saturday nights are. I will go back and always request him. read more

Always delicious!! Our favorite chef is Eric! He's funny, sweet, and always seasons and cooks everything so perfect!

So many lovely memories here at this place and if I have no idea what I'm craving our want to eat...this place cures hunger and fills the duty of the food craving . Valentines Day is perfect here and better to go as a group of couples when you do go and sit at the teppanyaki (grilling) tables. read more

Went here with a church group and the cook who was a grown man would not leave me Alone... I'm 13... and he made a heart for me and he found out my name and would not stop talking to me... would not reccomend this place.... he made me feel very uncomfortable and he thought it was okay to play with me like I was a toy. He kept asking me questions about myself and I refused to answer... I got up to "go to the bathroom" and he proceeded to ask me questions and tell me not to leave him. Terrible!!! read more

Sushi was pretty good. I really liked the House Roll. 10% off all sushi rolls Monday-Thursday at the bar, but check your bill for the discount! read more

I thought everything was great until the drive home.. my stomach got sooo sick. who knows how long they keep food out or what was in it that should have not been eaten! yuck! read more

This is okay experience. The food is okay not the best. I tried their teppan and it not that bad. Show was pretty cool. One thing I have to say is that the white rice is cold and hard (hard to chew). Steak was okay. If I will not definitely again because of plain food. read more

So I don't know what changed but gave it another try after my sis brought left overs and LOVED it. So then I went there myself and LOVED it.

Recently discovered this place after searching for a nearby teppan grill restaurant. I read the reviews and we were on our way. Yes,its just like Benihanas but with better sushi. However, their vegetable portions are just not as large as I'm used to. They have a kids menu, which I appreciate. They seems to have a great selection of sushi, I tried some kind of spicy mexi roll and was very pleased. I like their selections on ice tea and the staff seems to be very nice. Just wish they wouldn't skimp on the veggies. It gets pretty expensive for dinner so if you want to save some dough, go for lunch. read more

went randomly for my cusins sushi craving, never been! But it is a very nice looking spot, very cute decorations. started with the budduh drink(to bad cant keep cup for $10 price :/ ) I had the crunchy roll since thats the only thing i like lol. cant wait to go back for the teppan!waitress was a doll read more

I have been to Shogun numerous times, but last week we decided to go on Valentine's Day. Of course, it was jam packed, but miraculously, we were seated immediately! I could not understand why people were waiting hours for a table in the grill area when they could have been seated at a table in the sushi bar area. We ordered the Lobster Roll ( officially my favorite), and the Crunchy Dragon Roll. Everything tasted great, but we did try a new appetizer that was nasty. It was some kind of baked lobster, but it more like a lobster souffle with a sour taste. Aside from that I was very pleased with our Sushi Rolls and our service. read more

Our favorite sushi spot! Wish we lived closer but definitely worth the travel. Sashimi is always fresh & service is always on point. Inexpensive compared to other sushi joints, which is why we always come back. We always sit at the sushi bar & never have to wait. The sushi chefs are friendly & always know our orders & have recommendations for us. read more

I really like Shogun. We did my sisters proposal here and they helped us out so much! It was an amazing surprise for my sister! The food is excellent as well. Will def be back! read more

We went here to celebrate birthdays and for the teppan cooking. The kids had a great time. The chef was entertaining. The food was OK. We ordered the chicken and scallops combo. read more

Was so bummed. Went about a month ago and it was soooooooo good so before I start my diet, I wanted to splurge one last time. Got the shogun special (lobster, shrimp, and steak) and it was bleh! The fried rice was dry and overcooked, the lobster and shrimp lacked seasoning and butter and the the steak was so dry, you can tell just by looking at it. So disappointed and won't be back for awhile that's for sure :(. read more