As a local I have been coming here for years. I called to ask if we needed reservations tonight for 6-8 people for the sushi bar. Was told "No, just walk in." One of the people in our party arrived and went in while others were looking for parking to ask about getting seated. The hostess was extremely rude and condescending. Our friend was told a 15 minute wait. 5 minutes later when I questioned about the wait, (because it is empty) I was told it would be 20 minutes. So disappointed- was told they are short staffed. (Note - 3 people working in sushi bar, 2 patrons). I understand being short staffed, but don't EVEN be condescending to me! read more

Shogun Restaurant - Sushi bar- 2 patrons, 3 staff. - Sushi Bars Near Me - Palm Desert, California

Good food and great service like this place was so nice and friendly will be going back soon for next time

My family ate at Shogun this evening and there were numerous issues unfortunately. First of all, it was noticeably warm when we arrived. Obviously it's the desert and it's July so it's hot but the a/c was definitely not working appropriately. It was a very uncomfortable meal considering the heat from the table and the broken air conditioner. Our service was also very poor. Our waitress was quite slow with water refills (our coon finally just got us a pitcher because he knew both parties at our table were getting irritated.). She also never brought a requested napkin. We asked about the air and we're told it was being worked on that the man would be back to address it and no one ever came. Now for the food: the soup was lukewarm. The rainbow roll tasted like it had been purchased at the grocery store down the street or made in advance, the chicken that a few of us ordered was well done and borderline tough. An extreme disappointment. We've been to the shogun in corona and in Havasu and have never had such a poor experience. Do better! Too expensive for mediocrity. read more

I have a very severe food allergy and Ivan made sure to make a special accommodation for it. He checked up on us multiple times. He went above and beyond, was extremely kind. Vanessa, our waitress was amazing. She was also extremely kind and constantly checked up on us. Our chef, I missed his name, was also amazing. Our food was delicious and cooked to perfection. Absolutely recommend this place to everyone. I can't stress enough how willing this establishment is to accommodate for special/allergy requests. 10/10 all the way around! read more

My wife and I had high expectations for this restaurant, but it was a total disappointment. We had reservations for 8:00 pm and the chef didn't start cooking for us until 9:15pm. Way too long to wait. The dining area had smoke everywhere because there were not enough smoke ventilators for each cooking area. The staff were super friendly, but they appeared overwhelmed. The chef overcooked the rice and vegetables. The steak and shrimp were decent, but it did not make up for the overall experience. As the chefs cooked, they were each allowed to play their own selected music on a small speaker next to them. All different types of music were being played at different volumes. Our chef kept having to select his music because there was no play list and I kept having to listen to annoying advertisent commercials through whatever streaming music station they chose. At least pay the $8 to $15 subscription if you re gonna make people listen to a crappy music station. In the end we paid $400 for a party of 4. It definitely was not a $400 experience with how disorganized this place is. I would recommend Kobe or Hibachi any day over this place. read more

Unfortunately I have to agree with the negative reviews. The exterior location is beautiful and it is right next to El Paseo, which leads you to expect a more high end experience. However once inside it is more like Chuck E. Cheese or Pizza Hut. Poorly managed, dirty, and unprofessional. Waited almost an hour before the chef appeared, who appeared very overworked and played a personal boom box the whole time. It is very hot and noisy as well. Took almost 2 1/2 hours from start to finish, and we couldn't wait to leave. read more

Not my favorite teppanyaki spot. The service is not the friendliest and the food is just okay. My biggest complaint is the sushi. Seems like 1 pound of rice to 1oz of fish/filling. The show was fun and he did a great job, but everything else was just a let down. The service staff just seemed to being running around with their heads cut off. read more

We went to Shogun tonight (as we do every time we visit Palm Desert) and we had a party of 5 (including my toddler). Monique and Carlos were phenomenal! Our waitress, Monique, never let our drinks get empty and constantly checked on us. She went out of her way to bring a toddler-friendly plate and spoon and even refilled his water in his sippy cup. She was so friendly even though it was pretty busy. Carlos was an amazing chef. I go to Tappan a few times a year and we all know the normal "show"- but Carlos went out of his way with music and props to entertain my fussy toddler. The food was great and there was plenty of parking. The portions are HUGE so come with an appetite! read more

We came here the first time to try it. We got there around 4pm, hardly any customers yet. When we stepped in, there was no warm reception, although we got seated quickly. The service from the waitress was ok but we had to ask for everything instead of her asking what we may need. I had order a sashimi dish with ponzu sauce but it wasn't ponzu that I'm used to. It was just ok but they were generous in the amount of fish. The onion soup which I typically like at other places was kinda disappointing. No flavor at all. The Teppan chef was funny and entertaining. His name is Victor. I would have given 2 stars if not for him. Food is not cheap here so you expect decent food. The calamari was made well, the rib eye steak didn't seem like a USDA prime or at least choice. Shrimp was decent size. Victor cooked it well and tasted yummy! The tempura and sushi roll were ok. Overall, we don't plan to come back anytime soon. read more

Shogun Restaurant - Our Teppan Chef ‍ - Sushi Bars Near Me - Palm Desert, California

Finally went to Shogun's, took the fam, been wanting to go for awhile & certain things were good. Some say it's better then Benihana's, ehh I don't know bout that. First yes the concept is the same & it's cool, they cook in front of you & put up a show. Some of the food for the most part was good, was really impressed with the steak, very tender & flavorful. The rest of the food was ok, except the rice & soup were not what I expected. Both soups onion & Miso were very salty, more salty then my ex wife, now that's salty. The fried rice, not a fan, it was a big no for us. The taste of the fried rice is very important in these type of restaurants & It wasn't flavorful enough & our egg in it was kind of burnt & needed more egg in it. The customer service was ok, girls were cool & our cook was ok, he just didn't look too much into it. He had his phone out & read a few texts while in front of us which is fine I don't mine. He did a good job just didn't look to into it & part of the vibe here is about being all about the show & entertaining because part of the price is about the show. He was ok but could of been better. Overall it was ok & we liked it we might be back to a Shoguns again but we're more a Benihana's type family but we're glad we finally went. read more

came in on a Monday night at 6pm. I had made reservations by calling their phone at 3pm. Shogun Restaurant doesn't allow online reservations; and if you call their phone before they open, then an automated voice says to call back when they aren't busy. Upon arrival with my group of 7, we get seated immediately. Waitress takes our drink and appetizer order right after we sit down; drink/appetizer comes out in like 7 minutes (which I think is good timing). The biggest problem (like other Yelp reviewers stated): chef took 1.5 hours to come to out table; I assume that they have limited number of chefs so we were waiting for another table's chef to finish before that chef comes to our table. I ordered the Shogun Special, which comes with choice of filet mignon or rib eye, plus plus lobster, plus shrimp, and soup. Rib eye steak is the cheapest cut ("choice cut"), it was cooked great obviously because I can see it being cooked in front of me. But the moment I saw the raw steaks on the grill, I could tell that it was the cheapest cuts (not prime or premium). For the cost of $56, I should've expected that since it comes with lobster, which was the only thing that I liked. Shrimp also was the cheap kind; the one that has a harder texture. Let's just say that you wouldn't come to Shogun for the food but rather the entertainment of the chef. Our chef was great (named "Marvin" - Mexican guy). Expect to pay total $60/person (includes tax and everything) and then pay the whatever tip. The ambiance is nice: super lit up, and the chef has control of the lights above his grill so that he can dim it to be really dark when he lights up a stack of onions with flammable cooking oil inside. In conclusion: come to this place for entertainment only (not the food). read more

Food was delicious and drinks were perfect !! The waiter needed a little help he forgot our drinks (twice) the cook was funny and made it a great night definitely recommend this place! read more

Horrible news this place sucks sitting as I write me and two other people came for dinner got here at 715 it is now 847 and no one is here to cook for us they made sure we got the most horrible salads the soda was flat please take a look at my photos look at the dirty walls read more

Great family dinner ----- Concise Review Very good Japanese Fun, capable chef Most of us caught the chicken tossed to our open mouths Great family evening! ----- Longer Review We visited Southern California - Palm Desert, Yucaipa, and Malibu - for Spring Break 2021. One night we enjoyed a Japanese teppenyaki dinner, at Shogun... great place for a family dinner. Nice entrance - they have a fire pit outside - a combination of natural gas + rocks, and a tree that has spikes on its trunk (unsure taxonomy... possibly a tree possibly another kind of plant). The restaurant is like many hibachi-style restaurants and is still unique. The hostess / host stand is in a circular space, andthe round ceiling space, up by the lights, is covered with the wave of the famous Japanese painting "The Great Wave off Kanagawa" by Hokusai... even if you don't know the name you know the image. The decor is a mix of modern and traditional Japanese. The staff is helpful and friendly; the chefs cook well! Both families were quickly seated then had fun picking our orders. Among us all, we had the typical mix of steak and chicken, scallops and shrimp. We enjoyed some spicy edamames, which were good! Shogun also offers sushi, and while tempting, we were focused on the hibachi / teppanyaki menu The chefs readily supported the gluten-free request from my wonderful wife. The kids enjoyed Shirley Temples; my wife and me hot green tea. We had a great time. Thank you, Chef Brian! ----- ----- ----- read more

Serve dinners at a table away from chefs, I want privacy, don't want to sit next to stranger's especially you don't if they have a cold or flu, I don't want stranger's saliva bits flying onto my plate when people are all talking, just not a comfortable experience in my opinion. I'm sure the food is good but being at a table with a bunch of stranger's is unsettling, I'm sorry that's my honest opinion. read more

Went here for my mother's birthday dinner while we were vacationing in Palm Springs. Easy to make a reservation. Was quickly seated upon entry. The food was good and good portions. The chef, however, was good but could have been a little more personable. He opted to entertain us with music instead of being really engaging. read more

The restaurant was clean and the staff were friendly. It has been some time since we have had a family dinner here but we didn't remember why, given we love teppanyaki. The waitress was friendly but did not take orders accurately and did not check on our drinks throughout the meal. The chef was very entertaining but the food lacked flavor and our requested medium rare steaks were overcooked. As a party of 8 and given there were only 3 tables being serviced, we expected better. Disappointed and not sure we will return. We are locals and this was a family favorite, when they first opened. read more

My wife and I decided it would be fun to bring our kids and friends here last weekend to celebrate our anniversary, and we have been questioning our decision making abilities ever since. When I receive terrible service, interact with depressed employees or eat lack luster food I don't bother leaving a bad review. But when I am served sushi with a large piece of plastic hidden inside, I feel the need to let everyone know that is willing to do the research. After I told the cook at our table, he told the waitress, who said she needed to tell the manager (20 minutes had past at this point since they tried to poison me and my young children) still no word from a manager and no resolve. The kids decided they were ready to leave so we left it to our friends to speak on our behalf. All Shogun was willing to do was not charge us for the plastic sushi roll, wow guys you really have the customer service piece top of mind. If only it ended there...I started feeling sick later than night and here I am 3 days later still laying in bed with the worst case of food poisoning I have ever had. Unfortunately I live in LA, so they won't have to look me in the face anytime soon, and I recommend to all of you, don't show them your face either. read more

Our chef Cesar was awesome!! Very hospitable and friendly. Same with our server Amy, she was sweet. I have worked in the restaurant industry for years, and unfortunately I couldn't help but notice how rude the manager was towards our table and chef. He was shorter, had tattoos and his demeanor was very unprofessional and uninviting. I noticed him staring through the mirror and laughing with another manager at our table. He made a comment to our chef about a sauce that we requested and was incredibly distasteful in his delivery. It's one thing if someone 'forgets' something and you correct it in private, but it's another when you take the opportunity to attempt to belittle or embarrass your chef in front of his guests. read more

This has been a go to place since I was a teen (over 35yrs ago) when my aunt would bring me. The food is delicious. I always get steak and shrimp with the fried rice. The cooks prepare the food right in front of you. The steak is always moist and cooked perfectly for a medium rare. Our go to for celebrations or a date night. read more

1. Steak over cooked 2. Forgot to bring our sushi order and still charged us for it. 3. Chef was non interactive, not engaging 4. Server only seemed to care about an appetizer order, then dinner order, then non attentive 5. I've been to this Shogun location every summer for 5 years and the quality has gone down substantially 6. Fried rice is no longer included with hibachi style meal. Overall huge disappointment from past experiences. Seems over the years this location going down hill. Not a typical Shogun experience. After this time we will never come back. -thanks read more

Went to Shogun for the first time and had a wonderful experience, the food was amazing, the service was great, very friendly atmosphere, very filling, prices are average, I would definitely recommend. read more

when I tell you this was the best restaurant of my life it really was everything was so good I definitely recommend this restaurant for those who are looking for something that's amazing read more

Unfortunately we had a horrible experience last night. It started with taking 35 min to get our drinks even though we could see them sitting on the bar shortly after we ordered. Our reservation was at 8 and our chef did not arrive at our table until 9:05. Everyone at our table was so hungry by the time he came. Our rice was undercooked, crunchy, and our steak was way overcooked. At that point we had waited so long to eat, there was no point in complaining. Disappointing when a dinner is so expensive and then the food and service are so bad. read more

We went for lunch and this place did not disappoint. The server was very friendly and came by the table a bunch of times to make sure our drinks were full. The chef Victor was very personable and friendly. The food was great and so was the atmosphere. I would come back! read more

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Went on a dinner date with the wife and had a great time, the food was amazing and the cook Marvin was really nice. I'm definitely coming back to this place more often. read more

Longest dinner of my life - 3 hours! And the chef didn't do anything fun - he barely spoke to us. Must have been in training - who knows but pretty sure my Shrimp and scallops were way over Cooked. The people at Our table made it fun - really wish the food had been on par and the service a little more connected. read more

I rarely write a review. This was so exceptional I felt I must write a review. On 4-18-24, my wife and I went to Shogun for dinner in Palm Desert. We have been to many teppanyaki restaurants before including this one and other Shogun locations. This was the worst teppanyaki experience we ever had. The chef was so inexperienced, he said this was his 2nd week, I thought he was joking but he must be telling the truth. There was NO SHOW. He even didn't do the smoking train right. He used the largest knife I ever saw any teppanyaki chefs use, he actually uses a large chef knife, and he had to slice several times to make 1 cut. We paid extra at teppanyaki restaurants for the show. But we didn't get any show, he didn't do any tossing egg, srimp or twirl knife, etc. Absolutely NO SWOW. For food, it wasn't any better. He used so much soy sauce, the fried rice was dark and salty. We ordered 2 filet mignon and lobster. We requested the meat to cook 2 different ways but he cut meat all small, cooked all same way and split the meat. So, both of us got the same meat. And the lobster was raw inside. We ended up taking food back home and made something else with them the next day. We spent more than $100 for food and I felt I would get better food at the fast food Chinese restaurants. Total waste of money and food. I don't blame the chef entirely, I blame the restaurant management that put out the chef who is not ready to perform yet. By far the worst teppanyaki experience ever! read more

I wanted to give Shogun a try despite poor reviews. We initially sat at the hibachi table, but it was freezing cold and we decided we wanted just sushi. We moved to the sushi bar/bar area. The bartender was the waitress. There were 4 in our group and one other table with 4. It should have been a clue when the entire restaurant was quite empty for dinner time. Overall, the service was very disappointing. We ordered apps, they came out sporadically and 2 apps were no longer hot. By the time we were done eating our appetizers, the bartender/waitress still had not came back to take our sushi order. She was nowhere to be found and our drinks were now empty for quite sometime. After asking another employee for assistance, only then did she return to take our order and refill drinks. When we actually got our sushi, we had no dip saucers, no wasabi & no ginger? This is a sushi bar and we had to ask for these items. Now, I understand staffing issues and such given this climate, however as we were leaving Shogun, the same waitress/bartender was sitting at a table off to the side, kicked back on her phone. She looked at us and did not even say goodbye or have a nice day. She never asked how our food was either. I only share this because I know times have changed, but to the business owner, this is exactly why your business is reviewed so poorly. The food was decent, although several of our rolls fell apart upon picking them up, and again our apps were cold, but, I would have likely came back if the service was good. I should also mention the exterior ambiance is lovely, but the inside is nothing special. On a positive note Daniel, the gentleman that picked up our plates was kind and helpful and did get the bartender for us when requested. read more

started off dirty floor food on floor, didnt clean up waiting 45 min just order drinks , the table was all fulled so that wasnt the issue, i ordered a drink. it was the pineapple. she comes back with a different drink saying that we ran out of pineapple then she saying that the sushi bar is closed today and then she said we have no miss you soup and a top everything off to that it was my son's birthday and the drummer left early so no happy birthday. the cook was nice but needs more experience. he served the steak at the very end, i thought that he should've done it like in the middle. the lady was kind enough to give us a 10% discount, but i did not go there for the discount. i went there for my son's birthday. all the discount date was take away from the experience. my recommendation go somewhere else if you're there to celebrate that's definitely not the place and the parking was ok because there was no one there at full parking means a full restaurant. i call it like it is when i eat if the food was great i'm gonna say it but this definitely the bottom of my list for a celebration day. read more

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Thank you William for the grate experience first time coming to one of these establishments and absolutely had an amazing time it was clean and friendly and I strongly recommended my boyfriend currently asked me if I would like to come back I looked at him with those smile and said of course experience 10/10 read more

Shogun Restaurant - Sushi Bars Near Me - Palm Desert, California

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Really bad service - waited 2 hours for the chef to show up, was told multiple times the chef was gonna be there in a few minutes and finally had to leave. read more

Made a reservation three days prior for a table of 14 at 8pm. They didn't have a table ready. Made our party sit in separate tables. And still waited 30 minutes to be seated. Wouldn't recommend Update: it's 9:30 and our chef hasn't even arrived to our table to start cooking. read more

The Hostess yelled across to the bar where some of our guests had gathered for cocktails prior to seating. Apparently she wanted to know when the rest of our party of 8 would arrive. We had a 6pm reservation & we were all there by 6:04pm! Our host yelled back & said, "please walk over to the bar to speak to me." Anyway, we all sat down after a few of us got drinks at the bar. 1st, some of our guests had to wait for their white rice & by that time their veggies had gotten cold. I ordered sushi dinner. Miso soup was flavorless & I had to ask twice for small dish for my soy sauce & wasabi. They forgot eel sauce & eel was super dry in addition. Won't be returning. read more

Shogun Restaurant - Super dry eel with sauce forgotten - Sushi Bars Near Me - Palm Desert, California

Really good quality food as well as presentation. While not inexpensive, the quantity and quality of the food made it worth while. Very nice and attentive staff as well. We'll eat here again for sure. read more

Definitely not coming back here. Our table was not cleaned before they sat us. There was water and broken glass on the floor around our table and the floor was sticky under my feet as well. Our server took awhile to take our drink and appetizer order. Then we waited. Finally we got our drinks and our dinner order was taken. My glass was not refilled in a timely manner and we had to talk with the hostess to find out when our appetizer and our chef was coming. After an hour of waiting, we finally received our appetizer and then the chef came out to cook our meal. Even the chef had to clean the grill because it wasn't cleaned properly by the previous chef. The chef was very nice and the meal was tasty. Yet, we were there for 2 hours when it should have been an hour meal. When we talked to our server about the problem, they didn't even offer to comp our appetizer. We will not be back. read more

Had a reservation but it still took a lil while to be seated. They had a teppan chef come cook at our table which was a pretty fun experience. We did get our order taken pretty quickly but they forgot my sushi which made me really sad. The chef did take a while to come out with all the ingredients. The mango lemonade is really good I recommend it. The happy hour prices are great too so maybe next time I'll come back for that. The entree plates were expensive in my opinion. Lobster was my favorite along with the shrimp. Steak was eh. Fried rice was one of my favorite as well. I like that they had good vegetarian options and made sure that whatever my bf ordered was veggie and had no meat to it. I would like to come back and get a better experience because the food was decent and I actually want to try their sushi. Hopefully my next visit will be better. read more

Your hostess NICOLE was rude as hell and didn't acknowledge or greet me at all when I was standing in front of her even though she stared me down and watched me walk in from halfway down the parking lot. The server she was standing around with did the greeting and talking. Maybe NICOLE should find a nice office job where she doesn't have to deal with people and your server can be your new hostess . When she was called out on it she tried backpedaling and said she greeted me. She did not. Don't lie to save face, NICOLE, if you're gonna act like a bitch be honest when you're called out on it. read more

Enjoyed our anniversary with friends here. The food was amazing and Pedro cooked it to perfection. He definitely takes pride in his craft. He went out of his way to please everyone! We've visited here before but this time was the best. Thank you! read more

I have been dining at Shogun restaurants for many years. I'm not from Palm Desert, but I regularly went to the Shogun that was in San Bernardino before it closed down. I was very excited to make reservations for my best friends Birthday while we were on a girls trip in Palm Desert. The food is always delicious and we have always had a great experience, until this recent visit. I made reservations in advance and on the day of our reservations. I was notified via text that my reservation was ready at 7:09...my reservation was for 7:30. I responded that we were on our way. We were very excited and headed to the restaurant. We arrived at Shogun around 7:20 and were told that our table wouldn't be ready until closer to our scheduled reservation time...lol So we waited in the bar area and order a couple of bottles of wine for our group. After waiting for almost 20 mins we were seated at our hibachi table, but we had not received the wine we ordered yet. After asking for our wine again, we were told the wine we had ordered was not chilled. They finally accommodated us and brought us a different wine to make up for the wine we originally ordered...almost 30 mins later. We ordered appetizers and dinner. The appetizers came out promptly. The chef did an exceptional job entertaining us and executing very delicious food. We ate, had lots of laughs, and were mostly pleased despise the long waits. BUT then the bill came...our waiter handed me the bill and then I was told it was the incorrect bill. So I handed it back...the waiter returned and handed me another bill and I placed my credit card in the tab. He ran my credit card and then returned only to tell me he had charged me the wrong bill...and had to ring me up again for the correct bill. Excuse me sir you handed me the wrong bill twice? I asked for the manager...who came and apologized for the "human error" insisted the first charge would be refunded in 48 hours and had a gift certificate to offer me...I expressed my frustration with the whole experience...my friend was also never offered anything special for her birthday celebration despite telling the waiter and the chef that we were celebrating her. The manager confiscated the gift card back...and I'm still waiting for the refunded it's been 3 days now. read more

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