NEW Management Sucks!!! Horrible Service!!! We had been coming here in past and enjoyed service from older couple that understood good service and food!!! So we thought we'd give it a try!!!Apparently this NEW Management didn't get the Memo!!! Sushi tiny portions and slowwwwww....Valcano role was a dud ... Godzilla turned into a little lizard??? Sushi came one at a time?? There was 5 of us but we watched each other eat?? Then had the Nerve to charge for tip??? NEVER AGAIN!!! read more

I loved shogun when Alex ran it - some people thought he was too touchy feely- but the food was excellent and the service was great - I went in last night - the first time since ownership change - first problem the iced tea was given to me in a can - second problem- the bento box could no longer be ordered for dinner- third - volcano roll - not even close to as good as before -fourth - lion king roll - was not good at all - the lobster sauce tasted like some weird ranch -fifth- the terayki chicken had no teriyaki flavor - sixth- the tempura was very bland - no taste of what was cooked - lastly the orange on my plate - didn't even have any taste - I won't be going back - I miss alex read more

Is a very awesome place to have sushi. Happy and Z are the proprietors of the establishment and they do their very best to make you feel at home while they prepare the very best dinner orders you could ask for absolutely amazing. read more

This used to be one our favorite places. Apparently they're under new ownership or new Managment. I called at 7:30 placed an order4 rolls and some sashimi. Didn't get them until 9:15 pm. Very high grade tuna and the rolls were great but no one and I mean no one should have to wait that long. read more

This place is a bit pricey... but they always deliver good tasting food. We love the yaki udon !

Over charged my credit card by HUNDREDS of dollars & they act like it's no big deal. Unfortunately the bad service from the money hungry owner makes me NEVER want to go to this place again! Me and the bf came here for dinner and found out 2 days later that we were charged twice without any notification! This wasn't a minor mistake either. Who charges 10 times the actual bill amount and isn't courteous enough to inform the customer right then and in person?! So I went there 2 days later to bring the situation up to his attention and he does not want to give me his time of day. Answered his damn phone while I was talking.. RUDE! He can be all up in your face and table talking up a damn storm while you're trying to enjoy your dinner but doesn't own up to his mistakes. Over Shoguns! read more

Clean and tidy place. It's definitely come a long way from the old owners. Very Friendly service and good food. reasonable prices. Love that they have a party catering options too. They have my favorite beer too read more

I really miss this place! Food is always good, but delivery services say it is too from my home. If I could drive, I would just order to go.

Disappointed, the Bento box was in my opinion, leftovers from the day before. Sashimi in the bento was definitely not fresh. The miso soup was excellent . Will not be returning, will go the extra distance to Hana sushi instead. read more

Horrible , the sushi is messy and gross. There's more rice portioning than anything . Rolls came out one at a time like every 15 Mins ; by the time one person is done with their food the next persons food will come . The volcano roll is over doing with panko . Never again read more

Volcano roll is the shiet! One of my favorite there! Soup and salad super fresh. UOP roll is pretty good too!

It's unfortunate that you can't withhold stars, because this place doesn't deserve a single one. I won't rate the food because I am a vegan with celiac disease, and didn't actually eat anything, because there's nothing that my diet will allow on their menu. I did, however, place a 62 dollar order. I will start at the beginning. Yesterday (1-22-2015) was my mother's birthday. She loves Japanese food, so I decided that along with her presents and cake, I would deliver some of her food favorites to her. After work, I drove to Shogun's. It was 8:34pm. They close at 9pm. Yet, it was already closed. As my sister and I were walking back to my vehicle, someone opened the door, and asked if our order was to be taken home, to which we said it would be. We ordered the following: THREE Yaki Udon with chicken, ONE tempura appetizer (which, by the way, is incredibly overpriced and came with 5 pieces. 3 veggie and two shriveled prawn), and ONE bento box. The wait was not substantial, and we quickly left the establishment. I live on the other side of Stockton, and arrived at my destination after 9pm. That's when I checked my order and saw that one yaki udon was missing. I called and left a message, since Shogun was closed. At the time, I couldn't have expected this would become such a mess. Everyone makes mistakes, and it was so easy to correct it. When early afternoon the following day had arrived, and I still hadn't received a return call, I decided to try them again, during my lunch break. A man with an accent answered the phone, and I told him about my message and the missing noodles. At no point was I angry, or blaming anyone, or demanding. MISTAKES HAPPEN. He told me that wasn't possible. My order went out complete. He then asks the cook if he sent out all my noodles, to which he replied he had. As if he was truly going to say something along the lines of, "Well, no I didn't. I sent her out with a partial order, because why the hell not. I was bored, lol." Of course he was going to say it was complete! Then, the man with the accent told me he was not going to argue with me, and I should just return for a replacement. And that is exactly what I did. After work, I drove to the restaurant. I walked in, and saw the man who took my order. I greeted him with, "Hello, you may remember me from yesterday evening." BOOM! That was enough to set him off. He went on about how the cameras saw all the orders were placed, and two employees agreed everything was packed in the bags. As I tried to explain to him that this was not the case, and I really have absolutely no reason to lie, embarrassed at the fact that he cares so little about his customers to STEAL from them, (Because this is, in fact, theft), and yell at someone in front of his patrons. There was no arguing. There was only him, losing his mind over NOODLES. Wrap your head around that. It's the principle of the matter, and he became a candidate for a lobotomy OVER NOODLES. I was only there because he agreed to replace them, but what he really did was make me drive out of my way to humiliate me publicly. A real class act. I repeatedly reminded him that it was okay to calm down, and that I understood how stressful dealing with many people every day can be. I told him I wasn't being rude, and that it would be nice to receive civility in return. He said I could call 911 if I wanted, and that he had a lawyer. He kept trying to hand me the restaurant phone. "Call 911. Call 911. I have lawyer." I told him I wasn't threatening to sue him. THAT MAN IS INSANE AND HE TREATS THE RESTAURANT'S PATRONS LIKE CRAP. read more

Well, darn it, now I have to find a new Sushi restaurant. A couple (few?) Owners back, this place used to be our favorite restaurant in town. Inexpensive,compared to other sushi places, very friendly service, and great food. I walked in right after the New Year to order food to go. I should have taken pictures. They were not busy, except looked like they were getting to go orders ready. I ordered a lunch special. Three rolls for $15. It was a list of seven or eight? I can do that. Ordered a tuna cucumber roll, salmon tuna roll and california roll. All for my husband, he had mentioned sushi a couple days before. I wait a bit long for the order, but generally don't mind waiting especially if it is good. (10-15 minutes turned into maybe half hour? Wasn't paying attention.) I got the food home , we looked at it and my husband started eating. A few minutes later I came back to steal a piece. The rice tasted like grocery store sushi. Not sushi rice. The cucumber rolls were smallish. The taste was ok, except for the rice, of course. But the california roll!!! it wa so small!!! seriously, this is where pics would have been great. The size of a quarter! And I am being generous. I am used to taking two bites out of a piece of sushi roll, unless I am being a pig, of course. These rolls were one biters and the california roll was just sad. Anyone know any good sushi places? read more

Poor service, owner/manager does not treat customers equally with the color of the skin. Hidden charges, does not offer you a copy of your receipt because they don't want to get caught. The one star is only for the good food but other than that...everything else is just terrible. read more

come here if you want to support a dumb ass owner with no sense of how to treat customers!!! i will never go to this place again!!! big freaking zero on customer service. so i went up to pay my $20 bill on my card. all is fine until i sign the merchant copy receipt and leave $0 on the tip line. the stupid ass owner has the nerve to yell at me to leave a tip for his buser. i explained to this idiot that tip is out of gratitude and that the guy never even refilled my water. also pointed out that i left cash on the table. can you believe the owner was the one who yelled at a customer! stay away. read more

I had been here before. The owner who called Alex always abuse to other employees. What he say to his workers is shit, he complain his workers any time even they don't make any mistake. The only thing I can describe this owner is shit. I can't suffer this kind of owner. Also his sushi does not rolled well, sushi was all mess up. So I highly recommend don't come here, everything was so bad. One star was my highly point to them. read more

Came here today because I was craving my favorite, their Volcano Roll. I placed my order to go and when I asked for light soy sauce they said they charge $1.00 for the small plastic container, I said "really? You charge?" Manager said, "Yes, they're expensive!" I was flabbergasted to say the least. I have never been to an establishment where they charge a dollar for a small 1 ounce plastic container, I could see a .25 cents but a damn dollar? Wow! read more

Good food, crappy management. While the food is good and the is service ok, this place is a COMPLETE RIPOFF! I highly caution anyone from going to this restaurant unless you want your money stolen from you. I was charged $20 for a $10 entree and $4.50 california roll. With taxes thats about $5 taken from my pocket. I ask the guy to review the order and he said there was no error, he didn't even show me a bill with my order on it. So I highly would recommend you not to go to this establishment if you don't want to be taken advantage of by the management!. read more

If I could give negative stars this place would have negative 4 stars! I have a family of 4 and my son does not like sushi so I got him something else and the rest of us wet to this establishment after we were seated the owner told us that my son couldn't hear here and asked him to leave he is 10!!! Really made him cry! I will never go back and I can't believe that the manger would ask one person of a party to leave because they will drink his water! We were the only people going to eat because the other party that was there were leaving! I hope the owner reads this and rethinks his policy of asking a 10 year ok to leave his store and not think the rest of us won't leave! I usually come here without my kids and we usually get great service! Maybe they should have a no kids sign on the door! read more

I always love Sho Gun! Their rolls are always freshly prepared, their miso is fab, and everything they make for their bento, which is a regular order for me is always great! I know lately they haven't been getting good reviews, but here is one. I moved back to Stockton recently and their service is just as friendly, and their sushi is just as tasty as I remembered it when I started coming here a few years ago. Love this place and will be returning! read more

The manager is very rude!! Least favorite sushi place in Stockton. If it Sunday night and you had to choose between Shogun and Domo, I would most definitely go to Domo's. read more

We usually love this place! But I came with my 1 year old and my 2 yr nephew and the owner said we had to spend a $10 minimum on each kid. I just don't feel like that's fair...toddlers don't eat enough for us to have to spend the extra money. read more

I'm giving the food 3 stars. The service is awful. The older man that works there is SO RUDE. One time we asked him for sugar for our tea, and he told us that we couldn't have any because Asians don't drink their tea like that. Very strange. He frequently talks condescendingly to customers. Just because we don't have the same first language, doesn't mean were idiots. They do have very good, fresh sushi, but every time I eat there, I get an upset stomach. :( read more

The new owners are great! I think her name is Happy. Super sweet. The food is great. The remodel is amazing, looks so much bigger and modern. We ordered a few appetizers and I got the Titanic roll. She has a new menu with a lot of changes. read more

I recently ate at Sho Gun and was beyond disappointed. I asked for a side of Siracha aka, Rooster Sauce or Cock Sauce, they charged me a dollar for a side! Ridiculous since the entire large bottle runs about $3.25. Also the friendly service has gone away, they are kind of rude. read more

I came here with my mom and it was a Sunday so we decided to get our sushi here since all of the other Japanese restaurants are closed on Sundays. My mom got the Spicy Tuna Roll and I must say it was good. Not pretty good, just good. I think it was just the texture of the spicy tuna that made me not like it as much as I could've. The texture of the spicy tuna was a little too soft. But I really liked their Lobster Roll and the price wasn't that bad for a Lobster Roll. My mom and I enjoyed their seaweed salad because it wasn't too slimy. From I've tried today, I give their food 4/5 stars. BUT, I have to only give 3/5 stars because I found their service to be poor. With the restaurant not even being busy, I was irritated by the fact that the sushi chef was slowly getting his business done with my Lobster Roll. He seemed to just be looking around staring off in a daze. My mom's Spicy Tuna Roll came quick but I don't know why it took 25 minutes to get my Lobster Roll. Our waiter was nice, he seemed to be new so I can't dock him down points on anything. But I was really irritated by the other lady waitress who seemed to be like a manager there or whatever. She didn't seem too warm and friendly and it took her years to get me my Lobster Roll that had been patiently sitting at the counter of the sushi bar for a couple of minutes. Plus $1 for hot tea?! I guess... read more

im gonna have to agree with taitai S. i went there with my gf for lunch. the only reason i come here is becuz i know the chef and sushi chefs personally and the food they make for me is always good and off the menu. if i can give negative stars i would becuz the service is horrible. and the dam old lady be over chargin me. i ordered the M.S. roll deep fried. the original price for the roll is $10.95 when i got the bill it was $17.95. and when i asked her about the $7 extra charge, she goes on and tells me that is the price they charge to deep fry.WTF?! plus $1 extra charge for a squirt of hot sauce. Also over charged for my salad with couple pieces of deep fried chicken bits on top. $10.95 for a handful of F&*^ chicken salad. same price as the short Ribs dinner! will not be coming back here EVER. maybe to drop by and say wassup to the chef and the old lady. haha read more

DO NOT COME HERE, SAVE YOUR MONEY. My beef teriyaki was chewy so I asked for Katsuya chicken instead since I only had one bite. She gave me Katsuya chicken but still charged me for the beef teryaki. The food was expensive and did not taste fresh at all. The service was horrible I had to ask for a box and my check. read more

See all

If I could give this place 0 stars I would. I did not appreciate the service here whatsoever and if I were a business in a small town like Stockton I would not treat the customers as the man I dealt with did. I ordered 1 UOP roll that costed $9.95 and 1 Alaska roll for $6.95. The man totaled me up at $20.50. Now with a 9% tax in Stockton, CA the total should have come up to $18.42. As I was waiting for the cashier to process my order, he informed me of a $20.50 bill along with comments like "You should learn how to do basic math" and "How are you gonna go to university?". I didn't mind the slight difference in the totals but I definitely did not appreciate these comments whatsoever. I did the math, knowing he was wrong, and informed him of such. He proceeded to slam the countertop asking me to never come back screaming "FUCK YOU DO NOT FUCK ME OVER" over and over again as he walked next to me escorting me out of the restaurant. You have lost a customer and I pray that you figure out the way you speak to people again before losing more customers or worse, going out of business. Have a good day sir. You will never see me or any of my friends and family coming again. Note: I did not get my money back or even the difference. read more

I tried every sushi restaurant in Stockton but I just keep coming back to SHOGUNS! I love the fresh big portions of salmon sake, Tokyo roll, 49er roll, THE UOP ROLL for only $7.50, miso soup, Cali rolls for only $3.50 (beats walmart and smart anyday!!!) (fry it in tempura for a $1 extra), and the legendary volcano roll. The waiters are always checking if your drink is getting low. So the service is all you can ask for. The owner or manager looks like he has great pride in his restaurant. Before I leave he always tries to ask us if we have any complains but of course I never do. bitches like vee b need to chill the fuck out read more

The staff is VERY nice and attended to everything we needed. The rolls were excellent. Loved the Kings roll a lot. Would definitely come again! read more

I've been here plenty of times and worked in the food industry since I was 18. The owner was absolutely rude to me for no reason. I called in a togo order and asked him for the total he said 17.25 and when I got there he said 25.25??? I always tip and never have a problem. I've had friends say they wouldn't return and now I can see why. He was ridiculous and treated me like crap. I don't know how he could be so rude to me for no reason. Plenty of other places to go but still I liked it cause it was quite and close to my house but Ill pay extra to go further and be treated nicely. read more

Very good and great service! I don't know why they are rated low stars, but so far (the past 3 times) it has been great. Big sushi rolls, so I advise ordering one before assessing to get more. read more

Shogun is worth trying again under new ownership! Our rolls and nigiri were good and fresh, and shortribs were delicious! We took advantage of the Happy Hour menu, always a plus. The repaint and decoration open the place up and make it feel bigger and brighter. Service was friendly and prompt, and our server knew the menu items well. Will definitely return! read more

This place used to be nice, but the service is just awful now. The woman is just horrible. She has a serious attitude and it just makes the whole vibe and setting bad. We had gotten a "roll" that was completely raw when she told us it was cooked it also had raw scallops on it and it was just gross. We wanted to take it back, but she just stood there and wouldn't grab the plate so we literally had to hand it to her to make her take it. She claimed that they had never gotten a complaint in 7 years, but judging by the reviews she's mistaken. We won't be going here ever again. The experience was just terrible and uncomfortable. read more

Horrible customer service. A dollar charge for each small plate of sriracha or spicy mayo?! Outrageous.. I thought our waiter was kidding when he said they charge a dollar because he was joking around when we first got there. I had never been to a sushi restaurant who charge for spicy mayo, let alone sriracha?! read more

I couldn't agree more with the other review. This place is the best thing that's happened to Stockton since the original owner of ShoMi.... (he is now in another town). The owner pays so much attenetion to his patrons... without being overbearing. And the food is wonderful. read more

Our martial arts group has been an annual visitor here. We enjoyed the food and the great customer service catering to our large group. However, we tried to visit last week and the maitre d' was not so accommodating. We called ahead with a request for a table of 19 on a Sunday early evening. We we're never told we could not sit as a group. He expected 15 of us to sit at one long table, and the last 4 to sit at a separate table to the side. When we tried moving the small table closer to the larger one, he blew a gasket. When we asked what was wrong, he started rambling on about how disrespectful we were being towards him and toward his establishment. What he meant we'll never know and we all left to find dinner elsewhere. We won't be back...ever. read more

Absolutely THE WORST service I have ever had. I was made to feel like I wouldn't be able to pay for the dinner I ordered, I was personally humiliated by the owner, Alex, a person I had never met before this night. This guy has no clue how to treat people, much less patrons to his business. read more

The roll I had, mango on top, salmon, tempura, hint of ginger. Was spectacular! I dont know why this place has a 3 start rating. I had a 5 star experience. I highly recommend this place for their food and hospitality. Love it! read more