I had an amazing experience with Sonny's Auto Repair. I brought in my 2014 Ford F-150 due to…read moretransmission issues, and from start to finish, they went above and beyond anything I expected. Not only did they diagnose and fix the transmission problem, but they also discovered other issues I had no idea about. They took the time to thoroughly explain everything to me so I understood exactly what was going on with my truck. What really stood out was their communication. They kept me updated the entire time--whether it was parts being ordered, delays in delivery, or progress on the repairs. I was never left wondering what was happening, which gave me a lot of peace of mind. They even provided pictures showing the damaged parts side by side with the new ones, which really showed their transparency and attention to detail. On top of that, they made sure to test drive the truck to confirm everything was running smoothly before handing it back to me. They also stepped in and corrected a mistake made by my warranty parts vendor, which could have easily turned into a much bigger headache. That level of honesty and dedication is hard to find. Overall, Sonny's Auto Repair is professional, thorough, and truly cares about their customers. I highly recommend them to anyone who wants quality work, and clear communication.

Honesty Is Hard to Find--Which Makes It Worth Recognizing…read more I retired to Henderson, Nevada, in 2010. I love the weather, the active lifestyle in my 55+ community, and the fact that Las Vegas is only about 30 minutes away, offering countless restaurants, entertainment, and services. Unfortunately, living here has also taught me another lesson: the old saying "Buyer Beware" is more relevant than ever. Over the years, I have found that many businesses--whether in medical care, auto repair, legal services, home repair, or other industries--either overcharge for their services or fail to deliver what they promise. As consumers, we often have little choice but to trust the professionals we hire, making honesty and integrity more important than ever. To me, a truly exceptional business is one that takes the time to explain what is needed, treats customers with respect, performs quality work, and charges a fair price. In other words, it follows the Golden Rule: Treat others as you would want to be treated. Imagine how much better our communities would be if every business operated that way. While companies like this seem increasingly rare, I was fortunate enough to find one recently. I took my 2022 vehicle--with only 22,000 miles--to an auto repair shop that had serviced it several times before. I requested nothing more than a routine oil change. About an hour after leaving the car, I received a phone call informing me that they had discovered major front-end damage. I was told the vehicle was unsafe to drive and that the repairs would cost between $1,800 and $1,900. The diagnosis didn't make sense. My car had never shown any symptoms of front-end problems, so I decided to seek a second opinion. I brought the vehicle to Sonny's Auto Repair at 1000 Stephanie Place, Henderson, NV 89014. From the moment I called, I noticed a difference. The receptionist greeted me warmly, listened carefully to my concerns, and assured me they would be happy to inspect the vehicle. After spending 30 years in customer service, I know how much first impressions matter, and this one was outstanding. I dropped off the car and was told there would be an $85 inspection fee. Later that day, I returned expecting to hear the worst. Instead, I received some of the best news I could have hoped for. The technician--and even the owner, Chris--carefully inspected the vehicle and found none of the damage described by the first repair shop. In fact, the only problem they discovered was that the oil filter installed during the previous oil change had been improperly fitted and was leaking oil. They corrected the problem immediately. Then came the biggest surprise of all. When I asked what I owed, I was told there would be no charge. Chris explained that the repair required very little time and that he could tell how distressed I had been over the prospect of an unnecessary and expensive repair. Think about that for a moment. How often do you encounter a business that could have charged you for an inspection, recommended unnecessary repairs, or simply taken advantage of the situation--but instead chose honesty, integrity, and compassion? Those qualities deserve to be recognized. Because of this experience, Sonny's Auto Repair has earned my trust and my future business. More importantly, they restored a little of my faith that ethical businesses still exist. In today's world, honesty and integrity are qualities worth celebrating. If more businesses--and perhaps even more institutions--followed the example set by Sonny's Auto Repair, our communities would be stronger, trust would be easier to earn, and life would be better for everyone.

Idk if this guy was having a bad day or what but I called this shop for an estimate and a man (who…read moreI believe was the owner?) answered. He had an attitude that was enough to make me run the opposite direction. He was rude and dismissive. In all my years of dealing with automotive shops, I have never encountered someone with such poor customer service. There's a lot of competition in this industry, and finding a trusted mechanic is important to me. When I find a good shop, I'm loyal for life and I recommend them to everyone I know. But this experience? Absolutely not. If this is how they treat someone who is willing to pay for their services, it speaks volumes about their overall character. I've worked in customer service my entire life, and I firmly believe it's not always what you say -- it's how you say it. His condescending attitude was completely unnecessary and honestly disgusting. If you don't want to deal with customers, then get out of the customer service field. Simple as that. Unfortunately, I won't ever consider coming back or recommending. Clearly he didn't value my business which is fine- I took it elsewhere.

Great service at a reasonable price. Well informed &…read morefriendly personnel. Comfortable waiting area.

great guys they get the job done right. always a pleasure to do business with them. they will send…read morepics and let me know whats wrong with my car and inspect it good to let me know the if there is any problems with it.

I called a few shops around town and no one wanted to work on an old clapped out 38 year old…read moreJapanese car. But not these guys, these guys said send it right over. I've brought my 1988 Nissan 300Zx here twice now to get some maintenance to keep this old Z alive and running, and I'll likely be bringing it back a few more times until she's fully dialed. The pricing was on average on what you'd expect to pay at any shop (if they are willing to work on your car) over all great value, great customer service. I'd recommend them especially if you have gotten the runaround at other shops about your car being to old or uncommon to work on.

I had an electrical issue that was above my skill level to repair. Ardi provided a detailed…read moreanalysis while explaining the faults of the vehicle. They also provided pictures and videos of all the issues. I am very happy and satisfied with the quality of service, the professionalism, and the transparency they provide to their customers. Ardi and his staff were very courteous and professional. I am active duty Army and MVR provided a military discount. I absolutely recommend MVR to family and friends. I will definitely return for other work that was recommended.

How in the world can I receive a bill/estimate when I haven't even gone to my appointment? This…read morecompany booked my appointment then calls and tells me it's going to cost over $400 and they'll need my car for 4 hours? Yet they don't know anything about whats wrong? What a joke and what a way to run a business?

I recently brought my vehicle in because I was experiencing some vibration while driving. I'm…read moreactually from California and was just visiting the area, so I really appreciated how helpful and professional everything was. Jared was friendly, took the time to check everything thoroughly, and explained the findings clearly while providing a repair estimate without any pressure. Afterward, I had my wheels balanced elsewhere and the vibration completely went away, so I decided to hold off on the brake work for now. Even though I didn't move forward with the repair, I really appreciated Jared's respectful and honest approach throughout the process. It's hard to find trustworthy auto service, especially when you're from out of town, and based on my experience, I would still recommend asking for Jared if you need your car looked at. Thank you again for your time and help!

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

Good, quick service for smog and DMV. Deidre was awesome! The only issue I have is the tight space…read morethat it's in with the car wash. Very small footprint of a business but they are very friendly and professional. I am definitely taking my car back for either smog checks and maybe car washes too.

They're always busy! They all work hard and do a great job. I always get the full #1 car wash and…read morethey usually leave my steering wheel & every leather part very oily/greasy. I am upset they raised their prices, (but who isn't in these times) I used to pay $22 and now it's $27.

Made contact w/ Luis on Monday, able to secure an appointment for diagnosis. Arrived early, great…read morecommunication direct to the point. Quoted labor and later that week was able to apply the part! Excellent communication able to convey future projects for repair definitely keeping this mechanic!! thank you Luis!!

Excellent service, very knowledgable and fast! Highly reccomended! He came to my house, I bought…read morethe parts and he got to work.

I took my car in for a free brake inspection and had an awesome experience. It only took 20 min for…read morethem to let me know what was wrong and give me a quote and they worked with me on pricing. It was very fair and an awesome experience! Also quick work. I'll definitely be back. :-) Thanks!

I can't say enough good things about USA Auto. My stepdaughter was nearly involved in an attempted…read morechild lure situation nearby, and while other businesses around us ignored the situation, the manager here stepped in and genuinely cared. That kindness and willingness to help meant more than I can express. Since then, I've trusted them with most of my car needs because good people like that deserve support. Highly recommend.