Molly a nice friendly salesperson helped my find what I was looking for Made my experience good…read moreand today was 30 percent off for my tirr on Sephora brand

I recently visited the Sephora store in Pasadena on Colorado Boulevard, a store I've shopped at for…read moremany years. During my visit, I had an unfortunate experience with a makeup artist whom I believe was named Kai. My companion and I were simply using a mirror near her makeup station when she approached us and abruptly told us not to touch anything. Rather than politely explaining that the area had been sanitized for the next customer and asking us to use a different mirror, her approach felt unnecessarily confrontational. What made the interaction even more uncomfortable was that she then returned and covered the entire station with cloths, which made us feel as though we had done something wrong or were somehow unwelcome. I later spoke with the manager, Taylor, hoping to discuss the situation. Unfortunately, I did not feel my concerns were taken seriously, and the conversation was not particularly helpful. The manager also would not confirm the employee's name, making it difficult to provide accurate feedback. I understand that the store was extremely busy, and I appreciate the challenges that come with managing a high-volume retail environment. However, customer service and professionalism should never be compromised. After years of being a loyal Sephora customer, this experience left me disappointed and reconsidering where I choose to shop. Going forward, I will likely be taking my business to Ulta instead. I hope Sephora uses this feedback as an opportunity to reinforce the importance of courteous communication and customer care.

I didn't realize there was a Shibuyala closer to me but I'm so happy I ran into this place. It's…read moretucked in a corner by the play pen area/escalator so you wouldn't notice it unless you walked past it. It contains both Korean and Japanese beauty products including snacks, stationery, cute trinkets, and miscellaneous items which makes it an easy one-stop shop. I could spend an entire day checking everything out!

From the outside it looks like a small store but it's actually quite large inside. The store…read morecarries gifts, snacks, accessories, personal care, and beauty items from various Asian countries. I was excited to see so many brands I've seen on TikTok and Instagram from South Korea and Japan. The prices really weren't as bad as I would have expected for imported items. It's a really great store. Lots to browse and buy here!

TLDR: give it a try! It's a great introductory to laser skin treatment. Do not expect overnight…read moreimmediate results. Staff is great! Don't be late! Let me preface by saying my skin is already pretty good; concerns are light acne scarring and large pores. My skin is clear and smooth for the most part thanks to my acne meds and receiving facials from an esthetician years prior to combat my acne. I saw the ad on Facebook for the first facial laser treatment to be 50$ and figured why not! Seems like a good deal. I was required to fill out medical information prior to my appointment which is standard, I've gotten a laser facial before (4 years ago now at a different place) and they want to make sure whatever you are on medication wise doesn't interact with the treatments. I received text reminders about my appointment and the day of I received a text with instructions on where to park and where they were located. I am familiar with Downtown Pasadena and know it can be a little busy so I made sure to get here early! The place itself is a small office so I can see why being on time is important. The interior was welcoming, the front staff was friendly, the decor is lively with semi private seating areas to have your consultation. I met with Dailee for my consultation and she was really sweet, informative and easy to talk to. She went over the treatments they offer along with membership promotions, it did not feel pushy at all. Bilal was my nurse. He was also informative and efficient in going over what the treatment would do, how it would feel, and how to care for my skin afterwards. Both Dailee and Bilal were upfront on treatments needing to be consistent to see a major difference. The laser treatment itself was very quick and painless. I have tough skin and it just felt like a hot compress was being wiped over my face. Afterwards Bilal rubbed in serum and SPF so I was good to go! For the next 24 hours gentle cleanser, gentle moisturizer and minimal sun contact. I am not able to commit to the memberships or consistency needed so I did not sign up. I also have skincare I already like using so I did not purchase any products. I do appreciated the information on products, treatments, and promotions they offer though, nothing felt pushy. I will absolutely be back to do a more intense treatment for my face and neck.

Not for everyone. If it doesn't work for you, you still have to pay the monthly membership fee…read moreanyway. They ask for a tip after each service for at least $40 or so. It is run like a corporate chain and not personalized care. There isn't acknowledgment or concern whether it works or not and the upselling is real. The concept is good. Maybe try it and avoid the package. I'm glad it works for some people and wish it would have worked for us.

This is a small shop inside the shops at Santa Anita just outside of Nordstrom's bottom floor mall…read moreentrance. I was shocked that the prices were so low. I found a bunch of K-beauty brands there, and it was all priced low so I bought a ton of stuff. They even have an area for $1 face masks. It was a bit shocking. Overall, it's a good place to come and get Korean beauty, skin care, and hair care supplies.

I was looking for some cream, and I remembered there was this store near Nordstrom on the first…read morefloor in the Shops at Santa Anita. The store was very organized and clean. Cashier was very pleasant at the checkout.

Wanted to update from my last post nine months ago about the improvement on the customer service…read morethat I experienced my last visit on Thursday, February 19 As soon as I walked in, I was welcomed and consultant, Estafini asked me how she could be of assistance. She was very attentive and addressed my questions and made various cosmetic recommendations. So happy to see that Ulta management has hired/trained staff to be more client/customer focused.

SOME GOOD PRODUCTS WITH AVERAGE SERVICE…read more================================ They do sell some Korean skincare items like ANUA. I do like the Elf C & C Cream and have purchased that a few times. Don't buy the Kylie Jenner lip duo crap. The pencil has very little and can't be sharpened. The color of the lip gloss doesn't look the same as the color on my hand. I wish I didn't throw away the box so I could return that. The cashier will ignore the long lines to just chat with the customer at the register. There is no help in the aisles.

I wake up looking put together every morning now thanks to Christen! I have 3 kids, 2 dogs and run…read morea small home business so putting on makeup before seeing Christen was eyeliner and brow filler at red lights! Needless to say, it always looked crooked and sloppy. I never wanted my eyebrows tattooed because the ones I've seen on people end up looking blue and weird. But I started looking into micro blading after I had my 3rd child and I just felt and looked...bedraggled (see before pic ). I literally researched and obsessed over who to see and if I should even do it. Then along comes my amazing local mom's group who recommend over half a dozen artists in LA for microblading. I tried to do this without considering the cost even though we're on a super tight budget because I wanted to find the best person for the look I was going for and save up. You see, I had my eyeliner done by a makeup artist in Chicago who had "experience" with microblading. Long story short she tattooed below the lash line so the numbing agent didn't take and I felt EVERY STROKE. One side was partially done and the other side barely showed any liner. It took hours and hours and it hurt like crazy. I should mention that I have a dozen regular tattoos and am accustomed to tattoo pain... I finally settled on Christen at Brow Tendre and it was the best thing I ever did. The process was painless and she has the most amazing, gentle touch. I fell asleep twice during the brows and we talked like old friends unless it was time for me to shut my trap and get purdy! She knew my history with skin numbing issues and was patient, gentle and kind throughout the whole thing. I loved my brows so I went back for eyeliner too. I do have one regret though--I SHOULDA GONE TO CHRISTEN YEARS AGO!!! Thank you Christen, I wake up everyday looking fresh and rested--even if I'm not.

Professional work in a welcoming environment!…read more I came to Christen seeking lip blushing neutralization. I was more than nervous about the process but after taking my first look at the results - I absolutely loved how my lips look after that one session! I had a lot of questions but Christen was accommodating and very patient with me. She was kind and understanding; and took the time to explain everything to me along with what to expect. I am so over-the-moon happy and grateful for her expert work, that I don't feel that I need a touch up! She is a talented artist & professional, hands down - and her work shows!!! I get compliments on my lip color daily! I owe it all to her personalized customer service and excellent treatment. Thank you for making me feel my best!

Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my…read morehair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough.

I've driven by this place hundreds of times, and I've FINALLY walked in. I wish I'd done it…read moresooner!! Found a hair product that is NEVER sold at CVS and now that Rite Aid is closing down, they hardly have any products at all!! This hair product is good for adding color and more substance to an area of your head that you feel needs some help. There are different shades which is great. The price is reasonable and lasts quite a while. I walked around a little, and looked at similar products, but the price was higher. Since I had some time, I explored the store and found many beauty products. the prices seem reasonable. Some of the stuff looked a little old so I would recommend checking for the expiration date. Plenty of free parking in a large shared lot.

Their products are on the pricey side but smell very nice. I like that they have hand washing…read morestations so you can try some of the products before you commit to a purchase. Customer service was pretty much nonexistent. We were not greeted as we walked into the store. No one ever came up to us to ask if we had any questions or needed assistance. When we did go up to them, they were very short with us and seemed like they didn't want to help.

Love their soaps. This store is spacious and neatly organized. Love everything about it. Great…read moreselection of quality products. Lotions and oils and soaps. You can test some of the products before purchasing. Customer service was friendly. I got a few gifts for family and friends for Christmas.