wouldn't even make me a shake. smh very disappointed in the service at this restaurant, the last time we were here we couldn't even order anything due to their "computers not working" edit: proceeds to take customer and makes them a shake after stating that are unable to make shakes because "they are out" get proper workers unlike genesis please this is the second time we have had issues while she's working and just watched her dance around ect while working. read more

First time here at this location. Service was friendly and welcoming. Food was fresh and good. Would recommend and will be back if in the area. read more

See all

I love their burgers. So it's fast food but it's a higher scale of fast food compared to like a McDonald's or Burger King. The server was very friendly and even gave us more fries. Everything was clean. Bathrooms were clean. Ive been here a few times and every time the burgers have been great. I'll continue coming back. read more

Smashburger - Burgers Near Me - Chicago, Illinois

See all

Place was clean and warm, staff was courteous and inviting. Came to get a quick bite and it was a nice respite from work. Thank you, ladies!

Good price. Tasty, seasoned perfect, well cooked, great service. Friendly staff. Highly recommended. read more

Smashburger - DOUBLE CLASSIC SMASH - Burgers Near Me - Chicago, Illinois

See all

Great burgers. I've come here several times since they opened. Most recently I enjoyed the jalapeño cheeseburger. The raw jalapeños adds a delightful crunch and fresh flavor to the burger. The fries are good too! read more

Smashburger - Burgers Near Me - Chicago, Illinois

See all

Food is great. Burger, double jalapeno cheese, was juicy, seasoned properly and just really Good. Their smashfries were also really good. It ends there though. The front of the house service was a joke. It seemed as though the two people working, guy and gal, wanted to be anywhere else. They were on their phones away from the register when I walked in, I had to loudly clear my throat to be noticed and I was the only customer in the building place at 1:30 on a Thursday afternoon. The guy disappeared and the gal sauntered over and took my order. She then proceeded to do other tasks all while on her cellular phone. C'mon. At least act like you're thankful to be working. read more

Smashburger - Burgers Near Me - Chicago, Illinois

See all

Totally recommend Smashburger! This place has amazing food, amazing milkshakes and it was super filling . I have about 3 examples of why the employees were amazing! First off, when they brought me my milkshake, they brought me the extras that couldn't fit in the actual cup they brought for me! And, when another family came in, a small child, maybe 3 or 4, asked if they could make the TV show bluey, they actually changed it for the kid! The ambiance + the logo was super cool and it was cool. Everything was textured and looked really nice, like it wasn't a burger joint but a fancy Italian restaurant. (Minus the nice carpeting) Anywho, I recommend this place from the bottom of my heart and I recommend you give it a try! read more

03/08/23 - The last time I was here it took about 20 mins to get my double cheddar brisket bacon burger. This time I got the burger in about 5 minutes. This burger comes w/double hamburgers, brisket, cheddar cheese & bacon. Last time I feel like the burger was better. The brisket wasn't brisket in the sense that it was cooked super tender. It was basically a slice of roast beef on top of 2 burger patties w/thin cut bacon. Come on if you're going to serve brisket in a burger serve brisket not corn beef. The burger was definitely better last time read more

See all

Display price wrong just wanted burger but she charged whole meal price. and she was so rude.

I have ordered from the Foster Ave. location many times. I've never had an issues with the food or the staff. Most of the my order is to go. However, on the few occasions I dined in, the resturant was clean, and relaxing. read more

I am writing to report an upsetting and unacceptable experience that occurred at your 4709 W Foster Ave, Chicago, IL 60630 on May 16th 2025 around 8:00 pm. What should have been a simple and pleasant visit for a meal turned into a stressful and disrespectful encounter--specifically due to the behavior of the elderly white male manager on duty. Here's what happened: I placed an order that included two large fries and three fountain drinks. Before completing the payment, I realized I had ordered too many drinks, so I asked for the three large fountain drinks to be canceled. The original employee who took my order was polite and helpful, but it appeared he wasn't authorized to process the refund or make changes to the order. He called over the manager to assist. The manager, tall older white man, attempted to make the cancellation before I finished the payment, but he seemed to be struggling with the system. I apologized for the inconvenience and said, "I'm sorry, I didn't know this was this difficult." He quietly mumbled something that sounded like "whatever." At the time, I wasn't completely sure what he said because he spoke under his breath--but his frustration became much more obvious shortly afterward. After I paid and received the receipt, I noticed that instead of canceling the three drinks, one of my large fries had been canceled instead. I pointed this out and asked for a refund for the three fountain drinks that I never received--and had asked to be removed from the beginning. Rather than resolving the issue respectfully, the manager responded with an attitude, asking me sarcastically, "Do you want three large drinks to go?" I reiterated that I had never wanted the drinks in the first place and had clearly asked for them to be removed. His tone and demeanor were dismissive and rude. What made this experience even more frustrating was that the original employee--who remained kind and clearly felt bad for us--ended up giving my mother-in-law $10 out of his own pocket to try and make things right. We greatly appreciated his effort, but we did not think it was appropriate for an employee to have to personally cover the cost of a management mistake. Out of principle, my mother-in-law ( older black lady ) returned the money to him before we left. As she was leaving, the manager, shouted at her: "Get the f** out of here."* This was shocking, vulgar, and completely inappropriate behavior from anyone--especially a manager. This kind of treatment is not only unprofessional, it's unacceptable. We were calm, respectful, and simply trying to fix a clear error with our order. We expect to be treated with the same courtesy and professionalism we extended. read more

Tried this the first time. Heard good things. The service bungled my order - gave it someone else. He keeps it. He gets the bonus. They bungle it again - I keep waiting she's arguing w the kitchen staff. wait an extra 20m for the order. I'm never coming back read more

love it, overall keeps a clean space and have people checking up on you which is sweet, the service is greater than anything and the salads are really a great addition to my day. Love it here def recommend it! :) p.s. got a free strawberry shake and it's the best read more

Stopped by here today for dinner and ordered the Classic Double with everything, Regular Sweet Potato Fries and a medium coke. The fries were really good! I didn't even need to use any ketchup The cheeseburger was decent but definitely not on Five Guys or Portillos level Customer Service was friendly and fast The restaurant is spacious and very well lit up Definitely recommend for a quick bite! read more

Yeah. Smash. I balked initially at the price. Everything is a la carte and it's not cheap. $3.29 fountain drink?? $4 fries? $10 burger... Sheesh. $36 for two people to eat what is just a step above fast food. Usually the higher the price, the less I enjoy things...but... The burgers are really good! And I'm really not a huge burger person, despite my appearance. You'd swear I'm related to the round faced hamburgler, but if so, I'm the embarrassed family member who shuns burgers. Anyway...what's REALLY got me is their smashtots and smashfries. Omg you had me at garlic rosemary. They are SO delicious. I really don't need to say more. Get the tots. The burger may be a byproduct of your visit. read more

This opened up within the last year, and of course I want to support local business. It's clean, roomy, nicely decorated, casual atmosphere. The staff is very friendly and courteous. Service was fast. Did not wait long for my food. The burger and fries were really good. I ordered the single mushroom and Swiss with truffle. Wow very good. The burger was tasty and you can smell and taste the truffle. It was very good I ordered fries and the fries were your typical fries. A little tad to salty, but bearable to eat. The fries were hot and fresh out of the fryer. Good experience and will be coming back. read more

Smashburger - Burgers Near Me - Chicago, Illinois

The location is convenient near the I-94 W Expressway. Good place right here to hang out. The service was good and the food was great.

Walked in and noone was at the registers so I thought there was some automatic ordering machines. Turns out the cashier was around the corner putting orders together. She comes out and takes my to go order: One classic smash burger and fries. The family behind me ordered three meals and sat down. If my own family wasn't waiting in the car I wouldn't have cared that the other family got their food ahead of me nor would I have cared that I waited for at least 20 minutes for fast food. I asked the cashier if my food was ready and she chose to take more orders first before checking for mine. Obviously I left upset at the service but I must admit the food was good! Lol read more

Smashburger - Burgers Near Me - Chicago, Illinois

Where do I even begin? We were stoked to try Smashburger despite the low ratings at this location. But since it was close to our AirBnb, we took a chance and came here for dinner. When we walk in, there was no one at the register. We didn't mind since my group was looking at the menu anyways. After a few minutes, a girl walks out from the kitchen and stands at the register. No greeting. No smile. Just a stare. Maybe she was new there but I had to repeat my order a few times before she entered it into the POS. There was an older gentlemen in the kitchen cooking and he was obviously stressed or overworked; throwing unprofessional comments out loud while making burgers. The food was decent for a fast food chain tho. Mushroom Truffle Burger: 3/5 Beer Batter Fish Burger: 4/5 Rosemary Tater Tots: 4/5 Cookies & Cream Shake: 3/5 If it wasn't for the bad service and bad vibes, this location would've def scored higher. Sad to see this place rated so bad. There's so much potential to be better. Would I ever come back? Probably not. read more

This location needs a better male manager I just watch the manager come in disrespect another worker that literally just walked in the door. He really needs a attitude adjustment that's not how you treat your workers I come in all the time anytime I come this guy is rude and cursing at his workers I believe he's the general manager I'm definitely calling this in and also writing a review very unprofessional and the courtesy of talking to workers like that needs to be handled asap I would not recommend anybody coming here if you can't treat your employees well mannered you won't treat customers respectful as well. read more

To start off, this place has plenty of parking available. Walking in during lunch time the restaurant wasn't too busy. I was pretty excited to try this place since they had just opened. I ordered a cheeseburger with a side of fries and my friend ordered a classic chicken sandwich with onion rings. The food took a while for them to cook so my expectations were pretty high. The cheeseburger was good, but I wouldn't say there was anything special about the burger. The fries were also a bit unseasoned and could probably have used more salt or seasoning that they add on. The chicken sandwich I must say was not good at all. It was really dry inside and out/ either it was very overcooked or it was just old chicken. The onion rings as opposed to the fries were over seasoned and was really salty for my liking. Not sure if Smashburger is still getting accustomed to their recipes since they just opened but I don't think I will be back anytime soon. read more

Smashburger - Cheeseburger - Burgers Near Me - Chicago, Illinois

See all

1st time ever trying Smash Burger. They had good service. Staff was very friendly and nice. I felt the staff was happy to have some customers coming in which I appreciated. I got the double smash burger with the garlic fries and a drink combo meal. It was decent. A touch greasy but not bad. Glad I can say I tried Smashburger. read more

See all

Excellent food . Great service. I will eat here again. Definitely a recommendation in Chicago

My first visit was a tad disappointing. At 5p there were only 2 people working that could be seen. I ordered at the counter and initially, things were ok even though the cashier appeared new (wasn't sure how to do certain functions). After ordering and paying, I realized my order was wrong. After getting back in line, I let the same cashier know the order was wrong. He quickly told the other employee to make the correct item which is appreciated. Cashier told me the item I wanted and the item he rang up were the same price. After getting my food, I discovered that items are a la carte, not meals. That's fine, but since I wasn't asked if I wanted sides I assumed it came with. After looking over the menu to see what I possibly did wrong or missed, I discovered the item I ordered was about $4 less than the item that was rang up. On the bright side, the food was good. I'm a little sad that this is the closest location to my house, so I'll probably only have Smashburger when I'm near the Michigan Ave location. read more

The plant base shake is REALLY good, but 8bucks for half a cup of shake is ridiculous. We stopped ordering from here because our order was usually messed up or missing something or took forever. Which we usually don't care about at most burger joints but everything costs so much here you'd expect better. read more

Smashburger - They don't fill the shake cups - Burgers Near Me - Chicago, Illinois

No joke, waited 45 min. total for chicken tenders for my hungry 6 year old. I asked about the status of them twice, and instead of expediting the tenders they let it sit on the counter and then in the bag for 7 more min. That's when I asked for a refund, which the cashier said he gave but I never got! I also never got the chicken tenders which were just sitting in the bag. The manager/cook was just on their phone instead of cooking. I've never been so frustrated in my life. read more

Welcome welcome! I am more than happy that I can enjoy this burger when I am in the area. I decided to stop by and support them. Oh they are busy. It is clean, nicely decorated joint. I enjoyed classic cheeseburger but they have plenty gourme options. You can choose between Double Bacon smash, Colorado burger, Turkey burger , Truffle mushroom burgers.. options are endless as it seems. Atmosphere is more than inviting and they even gave me a little present of their signature seasoning. Isnt that cute?! I love when someone have personal touch. They also serve shakes made with Haagen Dasz ice cream as well as Breakfast sandwiches. I love how they had amazing vibe, great music and smiles on their face. My burger was amazing, juicy yet tender and seasoned to perfection. Next time I will try one of the Gourme options. Welcome guys! read more

See all

This has now been open for a week and it's still a nightmare of a nightmare place. I ordered a burger, drink, and fries. It took over 45 minutes from ordering to get my food. At the 30 minute mark, I went back into the place and complained. They apologized and said "we're busy". They also offered to get my food to go. I also found out that they forgot to give me a drink so I went to with my cup to get something and all non carbonated drinks except ice tea was broken. The reason why the place gets two stars is the food was hot and generally good. It's not so good to be wait 45 minutes for, but the burger was good. They really need to get their act together or this place is not going to survive. This is not going to cut it for this area. EDIT: I did reach out to the email given below in the owner response. In return, I got a pretty generic apology and to just give somebody's name to get a free burger. I work in Customer Experience and this is by far the weakest response I have seen to a complaint. I will NOT be back. read more

Very tasty burgers with interesting options. Kiddos have gluten allergy so appreciate gluten free buns - it is a $2 up charge which I don't love, but grateful to have a gf option. The fries and smash tots with rosemary and garlic are also gf and so crunchy and delish! read more

And I had just written a review a week back! They needlessly drag out food prep and yet, quality is low. Senseless. A friend wanted to try Smashburger and offered to buy. Why not, it was a weeknight and the restaurant was quiet. Well, sorta quiet except for a unnerving commotion among the kitchen staff. A few customers wondering what the heck was going on! Whether busy or quiet. There is no need to scream inside of a restaurant. It can be alarming for customers. No management? Their kitchen was again fully staffed. I'm realizing that burgers take time here. Some twenty five minutes later we were on the road. Bud lives close so we were able to eat quickly. First, the person that fills the bag with fries does so without thinking about the time before the burger gets packed. (Checking reviews, this is common and an irritation shared by their customers) By doing this, the side will always be cold if it has to wait for the main. This time went with the Truffle mushroom Swiss double. Wanted a milk shake and some chicken wings for sharing. Ice cream was out and so were any offerings of chicken. Hmm, bummer. The burger and fries were not worth the wait. The burger was tasteless. All a good burger really needs is the right amount of seasoning. Even just pepper and salt can make ground meat sing. This burger sang no tunes. I needed anything & everything in bro's cupboard to add flavor. Pair with that cold fries. What a pointless meal. Forget Smashburger I am done with this brand. Two different situations and with similar outcomes. Two stars because the site still looks brand spanking new and they have quality ingredients. It's poor, how the end product and overall is not better. read more

What happened to this place?! It's terrible now. Make sure you check your bag before you leave. I ordered through GrubHub a Colorado Crispy Chicken Sandwich that's supposed to come with pepperjack cheese, melted cheddar cheese, and grilled Anaheim peppers...I got none of that! Overpaid and underwhelmed! If you didn't get enough grease with your sandwich...then be sure to order some French fries drenched in fat and you'll be set. read more

See all

The Colorado Double burger was the best burger I have ever had in my life, the soda's are a little flat I'm not gonna lie. But the sheer quality of this burger surpasses anything I have ever tasted. I've been to 5 star restaurants that made burgers less worthy than this divine gift from god. It is worth every penny, it is worth its weight in gold. read more

Smashburger - COLORADO BURGER - Burgers Near Me - Chicago, Illinois

I hate to give this place a bad review because they're too close to where I live and I want them to do well. But, I have to be honest and give the the future customers a heads up. Me and my son came here on a Saturday afternoon. They weren't too busy. Maybe about 15 customers inside. We placed our orders: two burgers and fries. While we were waiting for our food, a lady brought her burger to the counter and complained that they got her order mixed up. Then five minutes later, a gentleman checked on his order. I guess he's been waiting for a long time. And then, another lady came to the register counter and also complained that their order was also mixed up. I looked at my watch and noticed that we've been waiting there for more than 20 minutes!! We finally got our food and while we were heading home, my son told me that the Smash Burger manager yelled at him and his friends when they went to that restaurant last summer. He told me that the manager ( white male, maybe in his 60's, and long gray hair) kicked out two of his friends because they brought their food (Chipotle) inside the restaurant while my son and his other friend bought burgers from Smash Burger. I should tell you that my son and his friends were only about 13 years of age!! They're kids who goes to a Catholic school not too far from this place! The manager could've ask them nicely that they couldn't bring outside foods inside his restaurant instead of yelling at them.. Very poor management skills and bad customer service. McDonalds is way better and cheaper. Definitely won't be going back to this establishment. read more

I've had way better food it was cold when picked up it was a phoned in order and I live literally 3 minutes away and the burger was cold it shouldn't be that way the place is small and the prices are expensive not for a family of four read more

Over priced burgers and the loudest worst playlist I've ever heard. Can't I just enjoy my overpriced burger and fries in peace? I went outside to get away from the noise but they have speakers blasting outside. read more

My review is just based upon the food itself because I've only ordered online and haven't eaten in the restaurant. So I have no idea what the restaurant itself is like or how the service is. As for the food it's better than good (maybe great), definitely one of the best burgers I've had and the best fast food restaurant burgers I have had. The burgers taste fresh (I doubt they freeze them), they are on the thin side (which is good and the way I like), flavor is good, the buns are good and bacon crispy. So It's pretty much perfect for a burger. If there is a downside, they have messed up on occasion on the order and their prices aren't cheap (but seems like everyone has raised their prices so prices are still in line with most other burger places). read more

Once again, my takeout order was screwed up. I thought I'd give Smashburger one more chance but now I'm done. I was very clear to order a single, no cheese, but when I unwrapped the burger at home, it had cheese. Not good for the lactose intolerant. I ordered a single avocado burger and despite ordering a single, and being asked by the cashier if I wanted a single or a double again, my burger was a double. Hire some people that listen and don't look annoyed when you walk in... Pay attention to what is being ordered... Give the customer what they want... Despite the convenience to home, I'm out...for good this time. read more

Los baños no jabón No pepel para secar las manos Abriendo el comeder y están sucias las mesas el local se mira muy nuevo la construcción pero necesita limpieza read more

I waited 30 minutes for a simple burger and fries, when I went to ask why it was taking so long they said there was a mistake. After I asked how long it would take they said they would start on it, after 30 minutes of doing nothing. They never went to update me, never asked if I was waiting on anything, and didn't even start remaking my order until I asked. read more