We come here for there amazing tots! they are always so krispy and delicious. The customer service is great the always have a smile! I totally recommend! read more

First time here. Fries and burgers are so greasy! I love burgers but the patty's tasted like they were fryer in oil. I know burgers can be greasy but I felt disgusted after eating here. Unfortunately this is my first and last visit here. read more

Horrible service! Ordered my food at 12:39pm did not get it until 1:08pm And there were only 5 workers and maybe 3 customers! Terrible, terrible, terrible service and food. She just tossed my sandwich like it was a piece of garbage! Please, hire a bette, more respectful staff that can actually be nice and cook your food. So bad, dirty ! Department of health should come in and close this restaurant read more

Incredibly rude staff: couldn't even acknowledge our presence in their establishment, the young woman on the register around 5:30/6PM tonight was incredibly bothered to take our order, couldn't look us in the face, didn't welcome us in, couldn't ask us we were ready to get our order taken instead she just stared at us, couldn't say thank you and couldn't say you're welcome. When she brought our food to us and we thanked her, she couldn't be bothered to say you're welcome or acknowledge us whatsoever. We asked if French fries were included in the order and she rolled her eyes, said no, all while not even looking in our direction, seemed like she had somewhere better to be apparently. If French fries weren't included as a combo option, why were they too lazy to bring the fries in a separate dish, since we were trying to share them, instead of just picking one of our burger dishes to add them to? She was lazy and rude, period. The quality of their burgers and fries have inevitably went down, as with most burger joints, unfortunately. Maybe this location is under new management, but if not, it's time for a staff change because their attitudes don't compensate for the low quality of the food. This location has 3/5 stars for a reason, not good. The one plus to this location, is the nice patio area. read more

They were a little busy. The girl told me it would take 25 minutes. What? For a burger and fries? It's bad enough that their quality has slipped. So I left and went to The Habit down the street. In the time it took to write the first sentence in this review, I received my order. read more

Good but super salty. Would have been perfect with less salt. The salt kind of ruined it imo.

Love the burgers and sides , when I'm in the area and I want a good burger this is my place, staff very friendly , clean inside , clean restroom , YUM!! read more

FERNANDO! He's the cook in the back. These stars are for him and solely him! Amazing customer service and interaction!! He continuously let me know my food was being made and taking its time. I completely appreciated that. To cook the meat/chicken and let the customer know why it's taking more than expected is TOP TIER SERVICE! it's out of his control yet he let me know why and eased the possibility of any frustration. FERNANDO YOU ROCK! read more

Best burger ever!! The fries and the onion threads are also super good. Love the staff, love everything about this place

I mainly go here for the ice tea which I splash a little lemonade into for a nice Arnold Palmer. Walked in recently, picked up my food and my drink cup and there was no ice tea available. This is the second time now. The first time they brewed some while I waited 10 minutes. This last time they told me they're not going be serving ice tea anymore along with coffee since it does not sell well. Would've been nice if you put that on your website before I made the trip down there....just saying. You advertise you have iced tea and when your customers come in, there is none. Unfortunately I'm not a soft drink consumer so I wasted my $4 on a cup of ice read more

Ok....the burger itself is pretty tasty BUT the customer service is horrible. I've given this place a few opportunities to turn my negative opinion around but this is just who they are...rude! They also need to slow down and stop rushing their customers as well because they often get the orders wrong. read more

1st time eating here and had a double Classic Smash burger and Fries. For being fast food, it was decent. Fries seemed a tad salty and service was average. Nothing that really sets them apart from other burger joints. read more

please for the love of god if you are an owner of taste buds or have a family stay as far away as possible. the pricing is outrageous and they will drain your credit card as fast as possible. service on this occasion was downright bitchy and of course u are still expected to tip. food was the first burger I have ever eaten and not been able to finish from pure disgust. if you are reading this and thinking "it can't be that bad, let's just try" I implore you to eat at any other restaurant. thank you read more

No milkshakes, dirty table and trash area. Did my own table with antibacterial foam. Food just ok. Next time I will send my $40 at tomboys. This place needs a strong cleaning. read more

Went to the Manhattan Beach location today. I am very disappointed with my experience. After waiting in line for almost 15 min I placed an order. 30 min later my food hadn't arrived. Everyone else in the place had their food so I went to the register and asked for a refund. I was told that they couldn't because the manager wasn't there so I left without any food or my money. read more

I was shocked by how salty my turkey burger tasted. I couldn't eat more than a few bites. My son wouldn't eat his hamburger either because of the overwhelming salt (and he is a typical kid who loves salty burgers). I'm also wondering if there was something wrong with our vanilla milkshakes because they tasted so strange and wrong. My daughter described her milkshake as, "tasting the way a Sharpie smells," and my son asked if they made his with sour milk by accident. We ended up eating a few fries and throwing the rest of the food away. On a positive note, the service was friendly and we only waited a few minutes for our carry-out order. read more

Sorry no pictures, food was so good it was gone!! TY Greeted us as soon as we walked! Our first time here and he recommended the Smoked Bacon Brisket Burger, Amazing!!! TY checked on us twice and took our baskets. Extremely helpful and an Assist to the company! Food was Great and The Customer Service from TY was just as good! read more

We were so happy to hear that a Smashburger opened near our house. We have since been there twice to order a "Fido burger" for our dogs as we have done at other Smashburgers. This new location had no idea what Fido burger was. I explained that every other Smashburger this was for a plain beef patty. Then I got the check and it was for twelve dollars for 2 hamburger patties! In the past, this would have only cost $4 oral. I understand this is a new restaurant but better training is much needed. read more

Saw the place a while ago and thought to try it. I order a truffle mushroom Swiss burger and oh man that thing was salty! I don't know if that's how the burger should taste but wow that and the tater tots were salty. The burger itself is good and can be better if it wasn't for that salty taste. Overall, the place seems promising willing to give it another try but lower the salt please. read more

Absolutely delicious Haystack onion rings were great, so are the fries. Sandwiches were perfectly balanced too.

Smash burger was bomb!!!! Best burger & cripsy fries too 10/10 would recommended if I'm the area

I remember usually enjoying the food here not so long ago & decided to drop in while driving up Sunset Blvd today. I can only say that it was a total waste of $12 for a cheeseburger & French fries. The cheeseburger I guess was OK but the French fries were a waste of my time & money. FF are my passion & love them when they're hot, plump & tasty. These fries were/are borderline cold, thin & flat in both shape & taste. I should think they'd be embarrassed to serve such bad fries as they are the backbone of any hot dog & hamburger place. No plump sizzling fries for me here. I threw most of the fries in the trash. Their small sodas are itty bitty so splurge for a bigger one. if you want it to last through your food. Actually the reason I stopped here today was that my very favorite cheeseburger & fries place called LA Buns near the Santa Palm carwash on S.M. Blvd, has the city's best cheeseburgers & their fries are a very generous portion & ALWAYS very hot, plump & delicious & actually taste like potatoes. Highly recommend L.A Buns. The difference is amazing read more

This place has a very salty burger and the lady tipped herself $10 without us asking. I am very disappointed in the service. We were missing items and the food we got was very greasy. read more

All I can say is 'can I have a little burger with my salt please?' We've been wanting to try this place since they opened. My husband and I both got turkey burgers and my son got a regular burger. We took one bite out of our turkey burgers and were overwhelmed with a mouth full of salt (and I'm an 'over-salter' when I cook). We asked our 16-year old what he thought of his burger, thinking maybe they just over-season the turkey burgers, and he said 'it was okay but REALLY salty'. On another note, the onion strings were pretty tasty but not worth going back for a sodium burger. read more

This rating is for management. The food was fine, as expected. However there was an issue with our bill. The cashier couldn't figure out the issue (we were being overcharged for adding a combo to our order). She went to the back to ask the manager for help, however the manager would not come out to the front to help her employee or address our issue. Unbelievably bad service from a manager at a brand new location. read more

I should have known that the angry lady complaining about mistakes on her order was a clear foreshadowing of the experience we were going to have. Our takeout order took almost 30 minutes, even through they weren't crowded. I went to check on our order since a couple of tables who ordered after us got their food and were halfway through their meals. Half of our order was sitting in a bag for at least 10 minutes. When we got home we were missing one of the burgers, and everything was soggy and cold. I called, and they said they were waiting for me to call since they knew they forgot to give us all of our food...didn't even get an apology! My options were to get a free burger for my next visit, or a refund. I will not be going back since the service and food was sub-par at best, so the best bet was a refund. BUT the kicker is I have to drive back in order to get the refund! No thanks, I would rather say goodbye to my $8 then have to drive back and deal with them. Stay away! read more