Idk where they went went wrong but Smokey Bones is DEFINITELY not what they use to be when I was living here. Home for unfortunate reason, and as I'm working from my moms, I thought loaded fries sound good.. and Smokey Bones was the first place I thought of b/c I've always liked the fries. Haven't been in a while since my last not so good experience.. and like a relationship.. thought I would give it space and by the time I come back maybe things would be better. WRONG! Now I realize why I broke it off lol. Order my food online and when I picked it up (curbside) they hostess didn't even greet me, sorry for the wait.. nothing! Asked if that was all I had order and that was about it. Get my food, not thinking to check b/c it's just fries...Unfortunately the fries where barely warm, cheese hardly melted and the side of ranch that comes with it was not in the bag and that honestly the best part of having these fries. Just disappointing. Once a avid customer on visiting occasion or when I was a resident in Greensboro, now I'm gonna do what I did before.. just ride right passed. 16.00 for some fries and these were NOT worth 16.00. For all this, I should just gotten the $5 side of loaded fries. read more

Smokey Bones - Barbeque Near Me - Greensboro, North Carolina

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Service was good but my burger was REALLY pink and I didn't notice until I looked down but other than that, the service was pretty good.

My wife, son, and I went to dinner there last night. We arrived a little after 5:00 PM and was told there was a 45 minute wait. I really did not think much of it as it was Saturday evening. We were seated around 45 minutes at one of Lakeisha's tables. She was friendly and very personable. She took our drink orders and when she returned she apologized because they did not have clean glasses and she served my wife's ice tea in a to go cup. She then took our food order and kept us informed when our food had not come out. Not only did she tell us but she escalated the issue to the manager. Lakeisha was awesome and this review is mainly geared at the kitchen and managerial staff. The star rating would have been lower but Lakeisha's service and communication saved the three star rating. An hour after we sat our food finally came out. By the way no one order anything difficult. I had the 2/3 slab of St. Louis Ribs, loaded mashed potatoes, and broccoli. My wife had the brisket and pulled pork combo with Fried Green Tomatoes, and my son had the 10oz sirloin with loaded fries no tomatoes and loaded mashed potatoes. My ribs were not overly hot, mashed potatoes were okay as was the broccoli. My wife's food was cold except for the Fried Green Tomatoes. My son's steak was just above shoe leather very dry and not warm, his loaded fries came out with tomatoes, and his mashed potatoes were melted to the plate. The manager came over and was not very polite in my opinion and almost condensing to us. He brought my wife out a new plate which was hot in 7 minutes so what took an hour now only takes minutes and he brought out new fries to my son. I did not catch his name but like I said he was not very polite and his skills speaking to a customer needs work. He knocked $20.00 of the bill but to me that was not very good either because what would have happened if I had movie tickets and missed my movie? Why did it take over an hour to get cold to lukewarm food out? Did something happen with your systems and processes? This type of incident usually makes me not want to return to a restaurant or location. read more

Smokey bones, I give grace because they did take care of us. Last weekend, I believe that they were overwhelmed and under staffed. It appeared busy in Greensboro and I do not believe they were any exception. The servers were so busy we were taken care of by the hostess for the first part of our experience, our food took a good amount of time to come, and the food was not hot when it arrived at the table. One meal was very late waiting on something to complete the dish and the manager empathized and took care of us. If you are looking for a healthy alternative, please overlook the BBQ chicken or pulled chicken. Whatever brine they use makes the chicken very juicy but EXTREMELY salty and that would be detrimental for someone with hypertension. read more

Today is a monday and me and 2 others went to smokey bones. At first we were really excited to try this place but we changed our minds very fast. We waited w hour for our food , we never got refills and tried to get our waiters attention for 35 minutes. He had a total of 4 tables including us. I usually don't complain about places but this was a different experience. The restaurant is very dark, very few lights were on. Save yourself the wait and just go to chili's.. read more

Absolutely wonderful. Great drinks, great food, great service. I've never nachos quite like this. read more

Smokey Bones - Barbeque Near Me - Greensboro, North Carolina

the food was great but the service was better my server kahmiya was sweet and fast I'll recommend this place to anyone

Great bbq and love the sauces. Wonderful service from Briana. Cool vibes too. Will definitely be back. read more

Smokey Bones - Brisket Stuffed Grilled Cheese with Tomato Bisque - Barbeque Near Me - Greensboro, North Carolina

Good food awful service. The beer wasn't poured properly 1 hour to make a burger and wings

Absolutely horrible service. Waited over 45 mins for 4 entrees and ended getting a cold burger when it arrived. The staff doesn't really seem to care. Daryls next door had full parking lot. I can see why now this places parking lot was near to empty. read more

Our party of 15 came in at 6p, on a rainy Thursday evening, to have our Christmas Holiday get together, and we called ahead to make sure they could accommodate us. They said absolutely! Our party shows and we are seated promptly because there is no one really in the restaurant..about 6 others. The waiter tells us that he is not from the area and is new, but he can handle our party. There were about 10 workers standing around looking like they needed something to do. After 20 minutes of being seated, the waiter comes over and starts to take drink, appetizer, and dinner orders from everyone. That takes another 20 mins. After waiting another 25 mins for drinks or water, someone from our party goes to the bar to find out what is going on. They state they are out of "mint" for alot of the drinks ordered. Our party member is given permission to take all the other drinks ordered and had been sitting at bar, back to our table, and passes them out to the intended recipient. The appetizers and dinners finally start to come out at 8pm and they are cold. We asked for the Manager, and he came over with an attitude. He stated that he personally "heated up" a tomato grilled cheese soup himself and he "guessed he didn't get the temp right". Alot of our party's food was sent back and had to be remade because it was either cold or not correct. The Manager (I forget what he said his name was) was not pleasant. He came back to the table later and said that they were also out of mashed potatoes and gravy, and 4 people had to change their order, some totally. He eventually gave everyone 10% off their bill which equalled to about $2-5 dollars. We overheard a waitress say to another, that "No body knows what going on in here or how to do their job". Not a good luck or even Customer Service. The Manager was angry and it showed to us, the customers. Not a great experience and the Manager made it worse by having a terrible attitude when speaking with customers. read more

Ripped off. I ordered the Pulled Pork Platter with two sides. Got the Pulled Pork Sammy with toast and one side. Pork itself was "okay" but included about 20% older (petrified) pieces. Mac and cheese was old. Cheese had congealed on top and was simply microwaved. Once I mixed it all up, the mac and cheese was pretty good, given there were some hard chunks. This was a take out order and the server said they were out of plastic tableware. DISAPPOINTED to say the least. Management is not doing their job. Beware and check your order (and check your expectations). read more

Smokey Bones - Pulled Pork Sammy with congealed mac and cheese. - Barbeque Near Me - Greensboro, North Carolina

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The food is absolutely wonder and the ambiance is inviting the service is great. I met Mike and he was so friendly and clear spoken and extremely helpful. Smokey Bones is inviting the menu is clearly written out and the food and drinks are worth the prices and wait. I had a steak and potato steak was perfectly cook and potato was perfectly cook read more

Well, I hate to leave negative reviews, but this just wasn't a very good experience. I was on a business trip in the High Point, NC area, and despite the abundance of local BBQ eateries, my team and I 'phoned it in' on our last night, by going to a national chain BBQ restaurant. Doing this was roughly the equivalent of going to a Popeye's when visiting New Orleans. Overall, the food was overcooked and our service was truly horrible. Our server was attempting to break-in a new employee who was shadowing, but about halfway through the meal, they both basically disappeared. I could go on, but it was just a very disappointing experience. read more

This place has become our go-to spot when my wife & I drive by the neighborhood where we grew up. Smokey Bones won out over our former favorite dining spot, when they changed the lighting & service became spotty. We've been going there since we changed the past winter. Almost always, the service is great, good food with budget prices. On a recent visit, our server Sonna was training a new employee. Sonna called my drink choice as soon as we were seated. The trainee, Olivia, seemed like she knew the restaurant business from jump, & served a perfect martini, mixed as asked. Our food came within minutes, ribs priced 2 for the price of 1. Food was great, service was great & the price was right. Without hesitation, we'd recommend this place to anybody. read more

Food temperature good food done perfectly price good for quantity great time span for preparation to presentation

THE BEST SMOKED WINGS I'VE EVER HAD! Their slow cooked for however many hours and you can tell! Dry rubbed and flashed fries for crunchiness, then drizzled in a sweet honey glaze! Worth every penny! I travel 45 min for the wings sometimes. Can't believe I don't have a picture. The Mac & Cheese and Salmon are really good too. Last visit, my boyfriend tries the Waffle Brunch Burger read more

Smokey Bones - Barbeque Near Me - Greensboro, North Carolina

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Came here for dinner on New Years Eve, expected it to be busy but it wasn't. Though that was a good thing... nope. We ordered our drinks as soon as we were seated, and since our table was right near the bar we noticed only one bartender was working the entire large bar area. Seems like a lot to cover, but there were about 8 people sitting at the bar. Our server comes back after a few minutes to tell us our drinks are coming, we then place an appetizer order. As we wait we watch the bartender leave the bar to get ice, get glassware, clear dishes. As we still wait for our drinks. Server brings us the appetizer but still no drinks, she says the bar is backed up. I tell her no he's doing other jobs, really how long does it take to pour a draft beer and a glass of wine? We finally get our drinks after 15 minutes, sever apologized and said they were on the house. The food was average, I had the baby back ribs, steamed broccoli and onion rings. Ribs had good flavor just nothing worthwhile. Our server was very nice, however very confused. To begin with she had no idea what beer was on draft, (had to go look at the bar) She didn't know the what the difference was in rib sauce's. Wanted to order another drink but by this time the bar was packed and still only one bartender who continued to leave the bar. But the big confusion was over their rewards program. You collect points for visiting the restaurant, then those points turn into money you can take of your bill. She had no idea what this was or how to redeem them. It took 3 other servers and 2 managers to figure it out. How do they not know about their own rewards program? Our bill was a hot mess, she never charged us for 2 of the dinners or the appetizers, when I asked her about the bill and the items that were missing she said it was correct. I wasn't going to argue... Service was a hot mess and to only have one bartender for such a large bar... don't think they understand how to run a restaurant. To bad, this would be a great place to watch a game with all the tv's and have a cold drink.. read more

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I've eaten here a number of times over the years, and it is usually a solid three-star experience. As a chain, Smokey Bones can't compete with some of N.C.'s better BBQ joints, but as those establishments lay beyond Greensboro, it makes for a decent local option. The meats (which include everything from pulled pork to chicken to sausage to brisket) are typically flavorful, and the array of sauces can accommodate those with wildly divergent views on what is or is not "real" BBQ. On the other hand, the sides are hit-or-miss, and during busy times, service can be extremely slow. My most recent visit, however, was a disappointment. My wife and I were seated under a flickering overhead light, and things would go from bright to dim and back again repeatedly. Sensing that this would cause a headache, my wife asked if we could switch to a table that was not underneath a malfunctioning light only to be told "They all do that." Our server wasn't otherwise unpleasant, just indifferent. Along those same apathetic lines, my wife's request to have onions left off her salad went ignored. The food was otherwise up to Smokey Bones' usual standards. The smoked sausage had a nice black pepper flavor, and the fire-roasted corn is among their better sides. The slaw is adequate but likely to irk anyone who prefers a more vinegary profile. Based on this lackluster experience, I'm likely to hold out for a visit to Hillsborough, Lexington, or Salisbury the next time a BBQ craving hits. read more

the waiters are so nice to us and the food was amazing and they were clean lt was so good the wings tasted amazing and they even gave me ice cream for my birthday read more

Consist quality and service. Which I believe is a good thing. I haven't been to a Smokey Bones in 4 years and was delighted to have the same quality meal that I enjoyed before. read more

Smokey Bones - Pulled pork loaded baked potato. No cheese. Side garden salad with ranch dressing. - Barbeque Near Me - Greensboro, North Carolina

Came here for lunch and our server Caleb McDowell was GREAT! The food was pretty good but the service was what made the experience awesome!!! read more

THROUGHLY disappointed in my salmon meal last night. Smokey Bones is my go-to whenever I come to Greensboro. To be fair, we are in COVID-19 times so food can not be fresh. But GOOD GOD! This was the fishiest smell that I have ever experienced since eating from a national chain restaurant. Perhaps the scent would not have been as strong had i not had to re-heat in the hotel microwave. But I had to after waiting on my lukewarm order an ADDITIONAL unnecessary 10 minutes because of the name mixup. I even watched it come out and looked at it by the sweet hostess but she memorized the wrong name. The only reason I did not change my order is because I was incredibly hungry and had not eaten since leaving Atlanta. But what really pissed me off the most after walking back to my hotel and arriving back to my room is finding out that they did not include ANY to-go utensils. Eating soggy broccoli, fishy fish and sweet potatoes fries by hand was not worth my trip(s). I should have just patronized Popeyes and called it a day. It would have been quicker, cheaper and less of a hassel to eat. read more

My man and I needed a break from cooking; it was Friday (February 23, 2018). We wanted to start our weekend out right so we stopped at Smokey Bones on the way home from work. We arrived about 5:20pm; the place was quiet but they were ready to feed us. Our waitress, Alex, knew the menu well. We told her what we were hungry for and she suggested we begin with some wings. We did the SMOKED WINGS with the Memphis Dry Rub & the Sweet Glaze. We made sure to not have them dust our wings again with the Memphis Dry Rub seasoning to reduce our salt intake. I am really glad Alex suggested we order our wings that way because they were not too salty; they were perfect! For our meal, we split the Create Your Own Combo with One Favorite (Texas-Style Beef Brisket) + 1/2 rack Baby Back Ribs. For our two sides we chose the Baked Potato (for him) and the Mashed Potatoes & Brown Gravy (for me). With the appetizer and the meal added together, we both walked away full! Out waitress, Alex, was very pleasant the entire time we were there. She knew the menu well and took good care of us. Watching the interactions of the other wait staff, you can tell they all love their jobs! So, come for the food but stay & relax because the people make you feel welcome! Most Sincerely!!!!! read more

Smokey Bones - Alex suggested the SMOKED WINGS with the Memphis Dry Rub & the Sweet Glaze. It was AMAZING! - Barbeque Near Me - Greensboro, North Carolina

Well my daughter graduated Thursday 6-9-22 .. so we decided to go out to eat afterwards.. so we went and arrived at 10:30 .. it was a 30 min wait .. then we ordered food ..it took 40 mins and they ran out of everything, no lettuce for salad... no yellow n red pepper n onions for my grilled sampler with ribs , chicken , wedges etc... I will never go back and dine in !! The check in lady at the desk had no kind of customer service at all .. very rude!! Then cut all the lights off when we was the ones waiting to long to even eat our food !! Yeah Smokey bones not worth my time and I drove 30 mins to get there!! Sucky restaurant!! read more

Let me first start by saying that I am a Bartender and Server in the Charlotte area visiting Greensboro, so I am typically not one to complain or leave a review. I had the displeasure of dinning at this location. Everything started off just fine server came greeted, explained specials ect. I ordered the small grill platter they were advertising smack dead in the center of the menu which stated the small feeds 2-3 people, and my other guest ordered rounds of wings. The wings came to the table after waiting approximately 30 minutes I guess while the "main event"was still being prepared. Finally the time comes and I was ABSOLUTELY DISAPPOINTED. This dish that's was supposed to feed 2 ppl had 4wings 1 chicken breast 1(4bone) rib a sausage couple strips of steak and a handful of wedges. I soon questioned this as I looked at it like how is this going to feed 2 ppl and asked to speak with manager to make sure this was the correct portion. Mike the MOD at the time came spoke.. he laughed and agreed that this does not feed two ppl "it's honestly enough for him to eat alone" and in order to feed two ppl I should've ordered the large which as the menu states feeds y-7 ppl. Now I'm looking at this man like how does that make sense. He then tells me that he usually tell ppl that before they ordered however Mike your are not our server your supposed to be the manager, so how does that help. I proceeded to try and get to some sort of solution or agreement with this man to give a slight discount maybe just 20% off or so nothing crazy I didn't want to be "one of those" customers just haggling for a discount especially being that I work within the industry. This man flat out lied to my face and said "His system doesn't allow any type of discounts" That's when I really took offense and began asking what system is it? Is it aloha; toast;what? He said" oh idk it barely works half the time" and walked away. This to me is unacceptable as a manager to come do a table touch and when the table is asked how are things they tell u the truth and you whole heartedly agree, laugh because what I'm saying g is true then give redundant lies as answers and yet do nothing about it and stayed in the back the remainder of the time I spent there. This was the worst customer service I've ever experienced especially coming from Management you've got to do a better job. Leader to Leader you will not have repeat guests if these type actions continue, without guest your servers make no money therefore your servers make no money thereafter your turnover rate goes up while sales continue to go down. EVERY GUEST COUNTS MIKE. Don't run the place into the ground. read more

Great music!!!Good food!!! Wait staff on it!!! The food was hot when it came! The drinks were strong and the waitresses were friendly and ready to make your experience a great one. read more

Lorena was a great server took care of everything needvery nice and professional never stopped smiling food was delicious ribs were great to go order was placed quickly Dining room was a little cool but very clean read more

Food was very goodand Diana, our server, was super nice an accomodating. We enjoyed the dining experience and will be coming back.

We're regulars at this restaurant, and the food is generally excellent. But the service is inconsistent. We've had outstanding service with only short waits recently, but tonight was another story. Even though the restaurant didn't appear busy, with only one other party in our section, we had to wait an hour on the food, and the server repeatedly got my drink order wrong. She was grossly inattentive. The bill was wrong, too, but the manager fixed it. My advice: don't sit on the bar side; insist on sitting on the elevated dining room side. You'll have a much better experience. read more

Since our folks came in early and were working on an early afternoon deadline, I sprung for lunch, and Smokey Bones was the choice. I went along, of course, though my previous experiences had not been great, either with the overall quality of the food or the value that it represented. The Crowd Pleaser app platter was very nice. The Chicken Fingers and Southwest Rolls were excellent, loaded with flavor. The Cheese Fries did not travel well. We added the Smoked Spicy Sausages, and they were as good as any I've tried. The Pulled Pork is smokey, but it is rather stringy and dry. I don't care for their sauces, Memphis or otherwise, but I added a large dose of Wilber's Eastern NC style sauce, and it made a big difference. The Pork does have some nice bits of "Outside Brown" included. The Beef Brisket is not so much sliced thin as it is chopped into 1" pieces - and I don't really care of that texture. The meat was tender, with some smoke, but completely over sauced. They do not offer a Brisket Sandwich, which is a little strange. The Southwest Scorcher Burger was just ok, actually had very little scorch to it. The FF were nice, as was the slaw, and the Tanglers were very good. The Onion Rings, Texas Toast, and Baked Beans were good, but not great. This was a better overall experience than I've had here before, but still a number of items are just average, and most are over-priced. The Smoked Sausages are worth a visit on their own. All except the Cheese Fries were consumed with gusto, so all did not share my view. read more

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We had dinner here on the 4th of July, and it was a bit of a weird experience. The service was really slow and they were out of several things, such as baby back ribs. We had a salmon salad which was pretty good and the St Louis ribs. The ribs were ok, but they weren't super tender. We had Mac and cheese and waffle sweet potato fries as well. The Mac was good, but the fries were sub par. We made our own delicious creation by putting the mac and cheese on top of the fries with a little bbq sauce! They should definitely put it on the menu! read more

Smokey Bones - Make sure to bring a deck of cards or something to pass the time you'll be waiting for your food. - Barbeque Near Me - Greensboro, North Carolina

The food was good and the service was amazin. Our server was Diane. She was amazing, very kind and patient with us. The place was very chill and calm. read more

I came in for lunch today & had Rashonda as my waitress, SHE WAS AMAZING! She was so pleasant, fast, and checked in repeatedly! I'll be asking for her everytime. read more

I've been here a few times and have always had a good experience. The food is good, but not phenomenal. My mother loves ribs so we go here from time to time because their ribs are pretty good. I'm not a huge fan of ribs personally for a couple of reasons, but I do like their other options. The last few times I've gotten the stacked baked potato (with pulled pork, cheese, sour cream, and bacon) and side salad for about $10. The salad is typical, but the baked potato is pretty good. It's a different concept and filling. read more

Smokey Bones - Stacked baked potato and side salad with garlic bread. - Barbeque Near Me - Greensboro, North Carolina

Great food and our waitress Lorina was excellent. She gave us great service and was really kind.

BBQ chicken sandwich is a must get. Hands down the best chicken sandwich I have ever out my hands on.

Baby back ribs were so tender they were falling of the bone. The server was extremely polite and friendly, he catered to our every need. The entire setting was very relaxing after my stressful. read more

I don't think I could be more disappointed in Smokey Bones than I am tonight. My husband and I went to Smokey Bones expecting a a great later evening dinner. Unfortunately we were disappointed. My husband ordered the grilled cheese and brisket with a side of mac and cheese. He had no brisket on half of the sandwich and no cheese on the other half. How does that happen? His mac and cheese came out COLD. I mean like from the refrigerator cold! I ordered the bacon burger medium. My burger was the size of the burgers in the kid's meal at McDonalds and it was so well done it was inedible. I did NOT eat it. The manager came out and reduced a small portion of the bill, certainly not equal to the amount of food we left on the plate. She did not seem concerned. Smokey Bones has always been a favorite, but it has been pushed to the bottom of the list. Sad that we will go to bed hungry tonight because we were served below sub par food tonight. We will be hard pressed to visit again. Your prices have escalated and the food is less than good. read more

Walked in to the bar on a Friday afternoon (3PM). Only two other customers at the bar. I sit down and wait for at least 5 minutes and not once did the bartender or any of her coworkers ever acknowledge me, much less offer to serve me. Since this was my first visit to this location I decided to check Yelp for a restaurant rating. When I discovered that the rating was so poor (only 2.5 stars), I quickly proceeded to exit and not waste another minute or dollar in this poorly run establishment. Eat at your own risk! read more