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    Soleil Floors

    4.6 (118 reviews)
    Closed 10:00 am - 5:00 pm

    Request quote & availability

    Response time

    10 minutes

    Response rate

    100%

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    Services - Soleil Floors

    Carpet installation

    Carpet removal

    Floor installation

    2 More Services

    Tile installation or replacement

    Tile removal

    Soleil Floors Flooring Photos

    Recommended Reviews - Soleil Floors

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    Reviews With Photos

    Jonathan and and the Soleil team are great! I contracted Soleil Floors for a bathroom remodel, and am thoroughly impressed by the professionalism and the quality of their work. Highly recommend and I would happily work with Jonathan and his team again on my next project.

    New floors. Daughter for scale.
    Chet H.

    I have been reading about how great Soleil Floors is for years and knew I would try them when I had the chance to upgrade the floors in my house. I finally had that opportunity and they definitely lived up to their name! I visited the show room and was shown a wide variety of options. The staff was very good about working with my budget. Lewanna came to the house the next day and took measurements. That night I had a quote and 1 week later they started the job. The install crew was great and explained everything they had to do. Lewanna had good communication throughout the process and the floors turned out great! I inspected everything very closely and could not find one thing wrong. I'm very happy with the results and would use them again for any future flooring needs.

    COREtec Hayes Oak vs. COREtec Grande Empire Oak
    Alina N.

    I'm building a house in Austin and Soleil was the first flooring store I visited and first time was a charm! The store is clean with a decent amount of inventory and nice staff, including the sweetest golden retriever! While I was waiting for the house to be built, I must have reached out to 10+ other flooring companies but none were anywhere close to being responsive. Courtney worked well with me over email for the last half a year while I'm in another state. She's communicative and thorough and patient while I honed in on the flooring I wanted. She and other staff members suggested looking into engineered hardwood but when I mentioned my concerns with having a pool and kids/people walking soaking wet from the pool at the back of the house to the bathroom in the front of the house, Courtney advised that LVP would be ideal in that case. I appreciated her honesty instead of pushing for hardwood like so many flooring people do. I did receive a slightly lower quote from another company but because Courtney worked so hard for the last 6 months and proved to be responsive and reliable, I decided it's worth paying a little more for great service. Once the flooring is in, I'll update my review with my final rating and I'm hoping it'll be 5 stars!

    I'm beautiful! Carpet on stairs and upper landing
    Ann K.

    Update: All issues we had were resolved very quickly (within a week) & and to our satisfaction. We are really happy with the flooring that was installed. It's beautiful & we are appreciative of the business's response to issues we raised. _____ Experience with with direct staff at Soleil was fantastic. Selection and quality of the offerings is high, as was the service and communication. Installers sent were not up to the quality we expected.

    Actual floor

    We had a great experience with Soleil until our engineered hardwood floors were installed. To be clear, the installation itself is lovely. Our carpet installation looks very nice, as well. The issue is that the engineered wood floor does not look like the sample. We expected variations in the wood because it's a natural product with natural variation. Instead, the floor has areas of battleship gray epoxy filling the knots and cracks.... The flooring is brown. (Photos attached). I emailed our sales person about this issue, and she came to the house to look at the floor. She said that the floor met industry standards and that the manufacturer would not replace it, despite acknowledging the fact that the sample did not represent the actual product. She sent me pictures of other engineered floors to point out that our floor looks pretty good compared to those floors... IE it could be worse. She said she could offer the replacement of 5-6 planks (over 3 rooms) for those areas that we felt most egregious. (This wasn't really a solution given the fact that the gray resin spots are throughout the product.) She stated that, in hindsight, she could have done a better job helping us to set reasonable expectations regarding the end result given that she has had this happen before. If we had gone to a large box store, we would have chalked it up to a "you get what you pay for" experience. We felt that, by going with Soleil, we were paying a premium price to get a lovely result. This was not the case. Ultimately, we had to land at "I guess we'll live with it" at a premium price. Buyer beware!

    a patio with a couch and a table

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    8 years ago

    The installation team is amazing. They are professional, polite and work efficiently. I do have good experience with them!

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    9 years ago

    I would highly recommend Soleil floors. From when we first walk into the showroom thru the actually installation, the experience was great.

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    Page 3 of 3

    Ask the Community - Soleil Floors

    Review Highlights - Soleil Floors

    Ben and team were communicative and helpful, and the crews were professional and did excellent work.

    Mentioned in 48 reviews

    Read more highlights

    Floor Coverings International Austin - We bring the flooring store to your door - book an appointment today!

    Floor Coverings International Austin

    (51 reviews)

    CARPET BUYERS BEWARE! Floor Coverings International Austin will sell and install "new" carpet with…read morestains on it, but refuse to take any responsibility, do what's right, and replace it. Instead, they force you to wait through some sketchy warranty claim route via the carpet's manufacturer to resolve the issue, to be taken care of who-knows-when and possibly never. As such, I highly recommend you look anywhere else for your carpeting needs. In fact, you would be much better off if you just buy your flooring from Lowe's or Home Depot as I seriously doubt either of those chains would ever wring you over as FCI continues to do me. This past spring I purchased new carpet from FCI to be installed in my living room. After Anthony (the installation tech) informed me he was finished, the first thing I noticed were the two large and prominently visible stains in the center of the room. When I pointed them out, Anthony stated that he noticed those stains BEFORE HE INSTALLED THE CARPET but he "took care of it" by using some of his special cleaning solvent on them. He went on to say that once this fluid he sprayed on the carpet fully dries, the stains would vanish. I knew this was a total fabrication, and I let Anthony know that all of this was unacceptable, that I should have been made aware of the existence of these stains before he mounted the carpet, for I would have never allowed him to install it had I known. After all, new carpet is supposed to come stainless! I let Angela know that FCI should replace the carpet. Alternatively, Leroy arrived at my home a couple of days later and made another attempt to clean the spots off the carpet with his spray and rags, but then after he was unable to remove them he insists I PAY the remaining balance! I immediately protested Leroy's request for payment, but he went on to tell me that once FCI was paid in full, they would be able to file a warranty claim with the carpet manufacturer (Dixie) and he stated that all of this mess would be 100% covered under warranty and that FCI would see to it that the carpet is replaced. I told him that attempting to claim this through warranty seemed particularly unethical to me, as the installation guy admitted that he was fully aware of the stains BEFORE he installed the carpet, believing that the blotches would be removed via his mysterious spot vanishing agent. Leroy retorted by saying that this was the only way to get the stained carpet replaced at no expense; otherwise, I would have to pay FCI outright to replace the stained carpet they sold me. Leroy continued to assure me that it was the best way to get the carpet replaced so that neither of us would be out any additional money, and so in the end I reluctantly paid Leroy the remaining balance. I so regret that mistake now. Instead of ever having the carpet replaced what has followed over the course of the past several months were additional attempts by FCI/Dixie to clean the stains away. Instead of erasing the stains, each of their failed efforts only enlarged them and has caused that entire area to look quite nasty. At this point, it literally appears as if someone took a runny shit in the middle of my new carpet! I have sent numerous texts to Angela throughout all of this, requesting repeatedly that FCI replace the carpet at its own expense if necessary. However, they insist that it be handled through Dixie's cryptic warranty procedure, which I have been informed multiple times is a notoriously frustrating progression where no definitive timeframe can be provided as to when or if the carpet would ultimately be replaced by FCI or Dixie. Welcome to my HELL, folks!

    Janet was EXTREMELY helpful with my issue pertaining to carpet in a bedroom that was in bad shape…read moredue to previous tenants. They had pets and there was a smell that would not go away. Janet made time for me immediately and came to my home to assess the situation. She provided multiple options that were all pocket friendly and fast! I HIGHLY recommend this business and wish I'd known about them sooner!

    Lone Star Carpets

    Lone Star Carpets

    (62 reviews)

    Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

    All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

    Soleil Floors - flooring - Updated May 2026

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