I suggest that you spend your TIME SOMEWHERE else!
Somewhere in Time cafe on the Gold Star highway in Old Mystic USED one of my favorite places to have breakfast or lunch because the food is dependably good, service has always been friendly and efficient and the food prices are fair and reasonable. However, the owner/manager Gwen McGugan seems to have forgotten how to listen to customers constructive criticisms or believe they deserve any merit when without any explanation, when food is delivered wrong and over an hour late.
On Friday, October 21, 2022, I along with two friends met around noon for lunch at Somewhere in Time. The restaurant was busy and after about 10 minutes the waitress Susan finally took our order. As we waited, we noticed one by one every other nearby table that was already seated have their food delivered and in some cases finish their meals. About 30 minutes after we placed out order, Susan comes to our table and asks us "what did you order again"? Another 20 minutes goes by with newly seated patrons that arrived after us were already being served their meals, I got up and searched out our waitress and asked her for an explanation as to what was happening to our order, since she never came to our table to offer why we were without any food for almost 50 minutes. Susan repeated "your food will be right up" and I asked her again, can you please give me an explanations as to what has happened to our order but she refused. Finally, just past an hour seating at Somewhere in Time our food arrived, with the food order cooked incorrectly and not what we asked for.
When we left I asked to speak to the manager and Gwen McGugan and I stepped outside for a discussion. I explained what happened, saying I asked our waitress for an explanation as to why our order taking so long without her ever offering any kind of condolence or excuse. I said that we all have bad days and I understand these things happen and I have no ill feeling towards the busy waitress but to ignore our request for a simple explanations is unacceptable. When I suggested that offering some words of explanation to customers when there is clearly some kind of mix up with their order is appropriate, she retorted what I don't need to tell her how to run her business and she's been in this occupation for 25 years. Attitude much?
All I wanted was the waitress to honestly address the delay with keeping by us informed about our order and give a straightforward explanation when one is asked. Evidently, Ms McGugan thinks this is a bit too much to ask or expect...common courtesy, respect and appreciation for repeat customers.
A decent, conscientious and concerned owner would have listened to my story and learned from the incident to better their business that depends of providing good customer service instead of becoming belligerent, condescending and defensive.
Yes, somewhere in time must refer to Gwen's lack of concern for your time or mine. read more