I had a great experience with Paul and Joe. The process is tiered as mentioned-someone takes you for the test drive, then- you meet the sales person, then finance. They worked with me and, helped with my dog while I signed. The one thing- which is more my fault, is that discussing extended warranty added $45 /m to the car payment I thought we settled on plus tax/fees. Just would have liked to have known all pricing options before going into finance. Again- my responsibility for not asking as well. Overall, great team, helpful! read more

If I could give 0 stars I would!! Worst car buying experience ever! Almost got stuck with a 2016 Audi A3 that had bad front rotors, & also parts missing! Customer service from Eric, Mike & Kwok was terrible. Mind you all three of these idiots are managers! Kwok is a liar lol it looked like a bad paint job right underneath the car doors, I brought it to his attention he walked me over to a truck opened the bed & said that is the material to keep it from being scratched.. uhm who is going to believe that bs!? Well it turns out it was a whole part missing on each side after I took it to a shop! Also, the rubber on three tires was coming off, every single rim extremely scratched & messed up so Kwow was supposed to figure out a replacement but of course never made any effort on that. Never made the effort to buff out & paint over the small scratches that we discussed. Tire valves missing & apparently he couldn't give me any until the next day. Kwok & Mike kept giving me run around about calling me back.. Thankfully all of the paperwork didn't get signed so they HAD to give me my car back! It took them 6 1/2 hrs to "find my car bc they didn't know where it was" which is odd because the sale wasn't final, had to threaten an attourney then all of a sudden my car was ready... of course when I got there it took a whole hour before I got my car AND they didn't give me my title back so had To go get it yesterday... The worst part is I heard about this "trusted dealership" through USAA Car Buying Service, at first they were also trying to not honor the $300 off for being a USAA member.. I have informed USAA they are investigating these matters & will remove this shitty dealership from the list! Not trying to sound sexist but pretty sure this only happend bc I went by myself & they thought they could get over on me!! Stay AWAY from these lying, manipulative people. read more

See all

Piotr and Bill were excellent. From purchase to finance everyone was super nice, Piotr was above and beyond attentive and so friendly. Great price and they worked hard to get the best deal for me! (Really enjoyed Joe in finance as well! Previous experience in service has been pleasant each time so far :) read more

It's great that Sound Ford has a service center and is able to get or car in on short notice. However, we took the car in for a tune up at the 100,000 mile mark and the next day, the throttle body is broken. We were able to take it back the next day BUT they did NOT call us and let us know the car was ready, nor did they tell us that their shuttle service stops at a certain time. Yes, that left us with no car, and no way to get the car without paying extra to get there. Sound Ford should have acknowledged the mistake and offered to comp the ride or give a courtesy car. Update: Sound Ford contacted my husband and gave us a courtesy car while they fixed a final problem. The manager was great and wanted to make this situation right. read more

dude tried call me twice to learned that i had no intention to pay 20k over msrp they asked for a truck, then hang up. I understand you like money, do it with class! read more

Just bought my F150 from Sound Ford yesterday and it couldn't have gone much smoother. We drove up from Salem, Oregon, for a great deal. In addition to a good deal, we had a good experience and drove home with a great truck. Kwok, Joe, and Piotr took good care of us. read more

Sound Ford - Auto Repair Near Me - Renton, Washington

2018 F-150. I was looking for a hard to find F150 for a while with no luck. Inette and Kwok were able to locate what I was looking for at another dealer and made arrangements to bring it to Sound Ford so I could purchase it. Kwok was extremely fair with my trade in and Inette was patient showing me the truck and taking for a good test drive. Nabu took the time to explain the financing and warranties and found me the lowest interest rate. If you are looking for a car or truck, you really need to stop in here and let them find what you need. read more

Sound Ford - Auto Repair Near Me - Renton, Washington

no pressure sales and very friendly service. They found the car what exactly I wanted. Number of purchasing and trading were within my budget. My sales parson Sean was very helpful and explained very well when I purchased the car. I called him on his off hours a few days later and he guided me solve my issues. Wonderful buying experience. read more

I called to get the price for an oil change. I was told I would get a call back shortly, because the person on the phone wasn't sure about pricing. 6 hours later no call back. Fine then Sound Ford, I will take my business elsewhere! read more

I have never had such an absolutely terrible car buying experience in my life. Spoke with Rakesh over the phone who I made an appointment with to go look at cars . When I got there and asked for him they looked at me like I was an alien and pushed me on to some young sales guy... he immediately took us to the most expensive cars on the lot, which were not in my price range, and they should have known that from the time I spent on the phone with Rakesh. Asked them for something in the used area and test-drove a couple. Went inside to talk numbers and they immediately downplayed my Ford X plan pricing. Said they could beat it but all they did was give me a bunch of phony numbers that said this is what X plan was versus there own pricing. They asked me for a down payment three times, and each time I told them no I didn't have one, which they also knew up front because I also told them this BEFORE I went to the dealership. Ended up signing a contract after finally getting through all the financing nightmare of paperwork and drove the car home. Several days later, I started getting phone calls from them saying that I need to bring them in a down payment.!!?? I asked them why I would need to do that when the paperwork I have clearly states ZERO down payment and was signed by both parties, them and me. They tried to make up some story about it being temporary pricing or some wild excuse. I spoke with their finance manager, sales manager, and all the way up to the general manager and not one of them was willing to figure this mess out. They told me they had me financed the day I was at the dealership and signed the paperwork or I never would have driven the car off the lot, and when I asked them with whom I was financed, they gave me the name of a company whom I have never heard of before. I called that company after finding them on Google and asked them the status of my application. They said they do not have a business relationship with that dealership. ??!! A few days later I got a letter in the mail from them stating the exact same thing... that they had not pulled my credit report or even begun to process my application because they did not have a business relationship with that dealership. Meanwhile, I continued to get call after call from the finance guy telling me that I need to bring him in a down payment ASAP, and was asking him why would I need to do that. I must have told him a million times "if you have me financed then you can't change the terms of my contract now after the fact. That is illegal and I don't agree to your new contract." Then he started saying that if I didn't bring them the money, that I'd have to bring the car back!! I was livid by this time. Days turned into almost two weeks that I owned the car and they kept harassing me every single day about a made up down payment. I again asked them who do you have me financed with, I want to talk to them, and again they gave me the same company name from before... so I again called this financing company who now told me the first application was never processed but the second one that they resubmitted a few days later, NOW includes a down payment in the terms unbeknownst to me... and the status was that my application is still in processing. And I said to the gal how is it still being processed when the dealership is insisting that I bring them in a thousand dollars down payment and she was equally confused. She said I hadn't been approved or denied yet, so for me to be told that I need to bring them in a thousand dollars is ludicrous. I called the general manager, Adam Larson, and told him that I didn't appreciate their lies and shady illegal things that were going on; I didn't appreciate them trying to change my contract terms (which is highly illegal) and I would not be agreeing to their new contract. Then he started leaving me threatening messages telling me to bring the car back or they would come repo it. Absolutely treated me terribly, as if *I* was the one in the wrong here! Needless to say I drove the car back and I let him know what I thought of him and his highly shady at best tactics, bait-and-switch on the cars, making up numbers that didn't exist, offering me a zero down payment that didn't exist, etc. This was an all-around terrible terrible experience, and people need to know not to ever deal with them unless they want to end up bringing their car back like I did after having it for 12 days. And Adam, if you're reading this, don't bother to write me back one of your bullshit feel-good "we're sorry that you had this experience" type of messages. You're not going to pull the wool over anyone's eyes. I've read all of the reviews on here and they are just about as bad as mine. You need to get a different job because you definitely don't know how to run a car dealership. If I could give you negative stars, I would. read more

The maintenance department doesn't even deserve 1 star, which is where my car was towed when it broke down, the poor thing. I know, I know. NEVER take your car to the dealer; have it towed a private mechanic. Unfortunately, my car chose to break down on a weekend at like 6:30 pm. I needed to take it somewhere open so I could get a ride home. My car was having some trouble the day before with the spark plugs. When they called to tell me it was fixed and ready, I was relieved. They said it was no big deal, easy fix, just the spark plug wires. The total would be $700. WHAT?! On my way down to pick up the car I vehemently hoped those wires were made of pure gold. While looking over the bill and inspecting under the hood with the service manager I asked why it took them 3 hours to replace such an easy part. He tried to tell me it took them that long. I don't know much about car repair, but I know it didn't take that long, and when I told him this he actually said, "You're just a girl, what would you know. You probably don't even know what a spark plug is," with a sneer. Yeah, he really said that. I stood there with my mouth open, just staring at him for a minute. I politely pointed out the appropriate parts and the ones they changed and said I could definitely change these in half the time. He still argued with me about the back 3 being difficult and it didn't matter. The book time was 3 hours and that's what they go by, no matter how long or short it takes the mechanics. I was also charged with 2 diagnostic tests, one before and one after. The manager wouldn't budge, even to my angry father who called the next day to find out why it was so expensive. So on top of being raped by my bill my car broke down again THE NEXT DAY. No kidding. I called and asked if they could look at it again since it was just there less than 24 hours before. The secretary tartly informed me that it wasn't their problem and if I brought it in and they tested it and found the problem unrelated to their work they would charge me $80 for the test. (I went elsewhere and it was my alternator, it died. Rest in peace.) How could they not see that this part was failing the day before? I will never buy another ford or take my car to this service department. Eff you, Sound Ford. read more

Zero stars. NEVER AGAIN! Go ANYWHERE but here. Yesterday I went to buy a used truck and found what I was looking for. But after THREE hours I walked away. I really wanted the truck but there was no way in hell I was going to do business with these slime balls even if we COULD agree on price. You know all the cliches and stereotypes about used car salespeople? I experienced the whole gamut here. Sleazy, obnoxious, disrespectful, discourteous and intimidating treatment was dished out all the while their smiling faces kept saying, "We're on your side. We're your friend." They avoided answering questions about the car's condition. They expected me to negotiate price before providing information about the vehicle's mechanical inspection (the car wasn't even detailed yet nor could they find the key at first - I seriously doubt that they had inspected it and certainly couldn't produce any documentation). We were bombarded with multiple sales people and "managers." I made my best offer for the car and all I wanted was a "yes" or "no." They refused to answer me. They kept disappearing for 20 minutes at a time and reappearing simply to ask "what more can you do?" They tried to provide me with a piece of paper from an unknown source "proving" their price. Dude - I have my laptop right in front of me - your price is full of crap. After THREE HOURS they still had not given me a "yes" or "no" but DID try to collect my money and substitute a lesser quality truck. I walked out. By the way, the truck I wanted was a 2005 Ford Ranger XLT 4x4 Super Cap with 73000 miles. They wanted $19,000 for it. Are they CRAZY? I can get a new one for $25k. Anywhoo....leaving that PIT OF SNAKES behind was the best decision I ever made. Today I surfed the net and found the EXACT SAME TRUCK but a 2007 (not 2005) with LESS miles and in better condition at another dealership. I walked in, drove it, bought it for $11,900 and was on my way home in just over an hour. AND they let me write into the contract that I have 48 hours to take it to a mechanic of my choice and return it for a full refund if I want to. Please, don't even THINK about going to Sound Ford. I've been buying cars for 20 years and this was the single worst experience I have EVER had. read more

STAY AWAY! If I could give this place ZERO stars I would! Long story short: Was here 3 hours, worked with two different sales people, was promised and firmly agreed on a price for a car, test drove vehicles, was sitting down to sign paper work and then... poof, just like that the deal was gone. They brought out paperwork that had a cost of more than 5k than we agreed upon. When we told the manager that our salesperson had worked out a different price with us, he told us we must have heard wrong. Then when we asked to see that sales person... he was mysteriously unavailable. Terrible, terrible, terrible -- DO NOT SHOP HERE! read more

I truly wish I could give this place zero stars. This is for their sales department. We saw a decent deal on a 2012 and I called in. I should've known something wasn't right when the guy asked me on the phone how quickly I could get there and seemed really pushy. Anyway, we showed up and the guy I talked to asked if we were interested in buying the car tonight. We told him no, we didn't have the car we planned to trade in with us, and we like to sleep on a big purchase like this. He finally got to showing us "the car" we'd seen, and as soon as we got in, I noticed a bunch of add-ons that were not on the car I'd seen online (ie sun roof, sound system, etc.) Anyway, fast forward to sitting down to talk about the financials and guess what? They tried to pull a good ol' bait and switch on us, showing us a car that was WAY past the price we'd seen online. They then tried to get us to buy a used version of the car for a lot more money than we'd seen at another dealership. Basically, they were VERY pushy, and asked repeatedly what it would take for us to leave with the car tonight, and then we basically realized that the car we'd seen online wasn't even in their inventory. I will NEVER go back here for a car, and I will tell everyone I know to beware when shopping here. They're sketchy as hell, very pushy, and WILL try a bait and switch. Total waste of our time. read more

I understand car sales are at an all time low, but that doesn't justify receiving a passive-aggressive follow up call from the sales department. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford read more

Can you go lower than a 1 star? Went here for a Ford Fiesta that they had online for $8,200. Greeted fairly quickly by Michael who proceeded to give me the official run around. Made me walk the lot once, drive to another lot only to show me cars I wasn't interested in, and colors that really who likes (lime green? really?) He was fairly unengaging the whole time, but really I'm here for a deal so I'm pretty forgiving until he brings me a quote for $15K, and then laughs at me when I tell him again, I'm looking for that $8200 deal I saw online, or $10K at most. He tells me, "let's not waste your or my time," and this is after TWO hours with him. Rude, bait and switch, rude rude rude. Won't ever go here again. read more

It was a comedy of errors. We wanted a new car, knew the model, were flexible on the color. Had a nice down payment. Easy peasy, right? Not exactly. We walked in the door and were introduced to a young guy who was friendly and talkative. He assured us the company didn't do bait-and-switch type deals (which may not be the best opener. Now that you mention it, you've got me thinking about it...) We got in the car and went for a test drive. The young guy probably hadn't been trained in customer service (listen to the customer, respond to what they're saying). So I'm not saying this was his fault, it was the fault of his managers. He was sort of on autopilot. Everything was great great great, so he didn't have a script to deal with the issue that came up - which was that the AC wasn't working. "Don't worry, it's working." Us: "No, it's blowing hot air." Him: "Oh, it just needs to get the hot air out of the system before you start feeling the cool air. Here, try the radio." Twenty minutes later we say: "The AC is still blowing hot air." He says: "It's not really broken. I mean, the air isn't really hot, it's just...warm. I mean, yes, it's not exactly cool." We let him sit in front so he could fiddle with it, but that didn't help. We expressed surprise that a new car had a broken component. No information forthcoming on why that would be, and no apology, but he stayed positive. "No worries my friend, we will get this resolved!" We ended up back in the showroom with its headache-inducing pop sound track. Not knowing how long this would take, I asked if I could have something to drink. He brought me a coffee, so that went well. Us: "Are you going to fix the car, and how long will it take? Can we get this done by tonight?" Him: "I don't know. That's a parts and service thing. I don't talk to those guys, I just make uncomfortable eye contact with them." Us: "What is the status of the car?" Him: "I don't know, I"ll ask my manager." So another guy (Brandon or Brenden) explains that the car will have to be serviced - but "it's under warranty!" This is apparently a cause for celebration, but we're like, well it should be, It's a brand-new car! (Or is it?) We visited the finance guy, Nabu, who was quick and efficient - the process went better than expected. When we were done with financing, though, after having written a check for $5,000, we still had no car. The young sales guy said he'd stay on top of it, and gave us his home number. "Call or text me anytime, just not between 11pm and 7am." Hubby and I looked at each other like, huh? We wouldn't ever do that. He gave us the impression the car would be fixed in a matter of hours, but he couldn't be sure what time. We waited for his call that evening. Nothing, so we called him. He said the car might be ready by Tuesday (five days away). Aaaaaaaaargh! Next day we get a call from Mike, whose job it apparently is to call people up about their purchases without having any information about them. "Hey, it's Mike from Sound Ford, how are you enjoying your vehicle?" Us: "We're not, we don't have it yet. Mike: "You don't have it yet?" My husband called the young guy's manager. This guy (his name is Brenden or Brandon Porte) seemed surprised that we were annoyed that we hadn't been able to take possession of the car we had just bought. "You're upset you have to wait until Tuesday?" he asked, incredulous. My husband said, yes, we were upset about that. He offered us a loaner. This, in our view, should have been offered immediately by the young guy, when he realized we were leaving the lot without our car. Poor customer service. On Wednesday, they call us saying the car is ready to be picked up anytime. We're still pissed off and exhausted by the whole process, but we're relieved that our interactions with Sound Ford will be over soon. My husband walked into the dealership forty minutes later.and said he was there to pick up his car. The guy he went up to said it wasn't ready. My husband said he'd received a call from Parts and Service department, saying the car was ready. The sales person became hostile, and assured my husband that it didn't matter what Parts and Service said. There were a number of things to be done to the car before he could take possession of it. My husband asked how long it would take. "Twenty minutes." Forty minutes later, my husband asked one of the sales people where the car was. They were hostile again, and asked him to keep waiting. My husband finally got a bit pissy with them, and miraculously they let him have his car. The AC does work now. Oh, and the rental car they gave us had a pizza box under the seat and a used Band Aid inside one of the doors. And it smelled like somebody had taken a shit in it. read more

Looking for a hybrid SUV. Shawn is really helpful by acknowledging me the upcoming hybrid Explorer and showed me all the feature on the 2019 model. I love it! Definitely coming back to Sound Ford for the new Explorer Hybrid. read more

Truck was stolen and cat. was removed. Had taken to this dealership to have insurance work done as well as an electrical repair diagnostic. They had my truck for 7 weeks, did not complete all of the insurance work and said the electrical issue was resolved. Picked up the truck and 100 miles later the same issue with the electrical happened again. Do not recommend this shop for repairs. read more

When we went shopping for a pickup truck we stopped by Sound Ford to look at some advertised pre-owned Ford 150. Of course the vehicles listed on their internet were no longer available. We ended spending 1.5 hours there. The sales guy was aggressive and showed us vehicles we were not interested in. Furthermore, he showed us a repossessed vehicle with no drive window and the price was what we could get a new F-150. Even his Sales Manager did not see the logic behind that and told his salesman that they might as well buy a new truck for that price. The sales folks are made mostly of young and very aggressive men with very little sales experience or tact for that matter. Yes, their approach to women is very typical. read more

Bad experience; this was a waste of my time. I was lied to twice. Once by Rakesh, the internet sales manager, while on the phone, stating the used truck was at dealership and available and to come test drive it (really it was already sold). Second lie, two hours later at the dealership both the sales manager and Rakesh lied to me about the price quoted to me on the phone earlier. Get your facts straight Sound Ford. Let your manager know not to call me and I will not be shopping your business again. I experienced all of the slime-ball sales tactics from the start. read more

If I could give zero stars I would. We won't be back, EVER! We saw an ad. The price seemed great. My husband and son drove the car. I went the next day with my husband and son. Suddenly the price of the truck was more :( and they offered us $4,000 for our Subaru Baja turbo that is in good condition with extras. We walked out, they didn't mind. We left feeling they never really wanted to give us what the add offered. We then went to Auto Nation in Bellevue where we got a better vehicle, great deal, and over $10,000 for our trade in, and were treated wonderfully. read more

I had my car repaired at the collision center here for damage that was done to my driver's side door The repair was covered by my insurance and looked fine for a few months. After that it started to crack and split in the same place the damage was. I don't know enough about how these things are fixed but it was obviously a shoddy job. They are supposed to guarantee their work for a certain period, but so far I have received nothing but run-around in trying to get them to stand behind their work. It has been complicated by the fact that I moved out of state, but I have done everything possible on my end - sending pictures, taking the car to local body shops for new estimates. They are very unresponsive and seem to have no desire to rectify the situation. Obviously it will cost them money but they should do good work and stand behind it. In a prior incident, they convinced my parents, when I was out of town, that the car needed a new battery even though I had just replaced the battery 2 months prior and it was under warranty. Seemingly a pattern of shady behavior, or at the very least a lack of attention to detail and not having the customer's best interests in mind. read more

Rude, slow, unhelpful. What else? Their hours are not consistent. They are not willing to take responsibility for their work, and they seem to resent warrantee work. The receptionist upstairs from the dealership was nice and honest, thus that one extra star. read more

GO TO BICKFORD FORD IN SNOHOMISH! NEVER EVER EVER GO HERE!!! I went in last November in desperate need of a car (mine was gasping its last breaths) and I knew exactly what I wanted - a new Ford Fusion. I wanted to get more info on the difference between buying and leasing, and payment options, etc. They kept me there for almost 2 hours, even tho I had specifically stated I had somewhere to be in 1 hour. They also told me that the best they could do was a lease at 7500 miles a year (yeah, right - who drives that little?!?) for $199.00 a month, with $3500 down - and the kicker, "this is the best price you'll get quoted anywhere." Like I'm so damn lucky I went to them for this gem of a deal. Oh yeah? Well, I leased my 2014 Fusion from Bickford up in Snohomish, and with the same $3500 down, they offered me a 15K/year milage plan at $139/mo. SO SUCK IT SOUND FORD! read more

This is a review for the sales department. I had e-mailed about a truck, and "Joy" e-mails back, not even addressing my question (the price), and wants me to call her even though I stated in my question online that I didn't want a phone call. After a few back-and-forths, I finally get the price - but she seemed very evasive and really not great on the customer service part. That aside, the price she quoted seemed very good, and she wanted to know when we could come and take a look at the truck in question. I e-mail her back, asking if the truck had an extended cab, and we needed the extra seating space. She replies saying she'd have to go out and find it, it was probably in their detail garage. That was last Friday, around 2pm. I didn't hear back from her on Friday, but we were in the area on Sunday so we stopped in the dealership. One of the salespeople came up to us, and we said that we were looking for a specific truck - he said that he was actually looking for the same truck for someone who had (supposedly) called. According to this salesman, it must've been in being detailed. Oh, and the other truck (that was a F250) had just been sold. He tried to talk us into buying a new truck - but we said that wasn't in our budget. He's like, you can get a new truck for only 40k. Um, yeah - but we just want an used truck. A little disappointed, we left. Now, it being Wednesday of the next week (still without any contact from "Joy"), and the truck listings still up on their website, I decide to do a little digging. The VINs are listed, so I google both the truck I'm interested in, and the other truck that supposedly sold. I found both of them at different used car dealerships - the one I liked is in Puyallup, the other one that they said sold is listed in Everett. I e-mailed both dealerships, and the one in Everett said Sound Ford never had the truck, and that they had just sold it yesterday. So it appears Sound Ford is listing these cars/trucks that have a really good price (but without a photo - it will say "coming soon") - but they don't actually have the vehicle. I'm guessing just to suck people in to sell them something else. I would have to say this is the worst dealership I've ever seen. :/ read more

I started with emails seeking information. I like the non commission approach. All staff were helpful and I felt no pressure. They worked with me to fit my budget and I love my 2016 Ford Fusion read more

Ford makes some pretty great cars today. Just don't buy one from Sound Ford. We regret it.

Terrible customer service. Tried to buy a truck at "advertised" price. Was told the advertisement was "wrong" - the actual truck was stripped and didn't include any of the extra features advertised. Then they tried to bait me by offering a lower price than they were willing to go. When I talked to them the next day to negotiate a deal, the price went up $1000 from their previous offer. Plus, the salesman Marcus never bothered to call me back. I had to track him down. Unbelieveable. What an awful way to run a business. Everything written about terrible service and deceptive practices relating to car sales is true about this business. Honestly, I don't know how they stay in business. read more

Where is the ZERO star button! Sound Ford still employs the classic "Bait and Switch" routine- they advertise a ridiculously low cost car on AutoTrader, only to be told they just happened to sell the last one when you show up. They then use time delays and all the classic "games" that stereotypical shady salesman use (I can't believe lots like this still exist) to try and talk you into paying DOUBLE what they advertise. Sure it may be legal (tons of fine print-discounts apply for military + other hard to get incentives that only less than 1% of population qualifies for) But is it MORALLY RIGHT? HELL NO!! Stay away!! trust me- there are much better Ford dealers in the area. read more

*Service Department* I really have a love/hate relationship with this place. I love that I get free oil changes, but that doesn't mean the customer service should be lacking. The last two times I came to check in I was told "I don't see you on the schedule." then after I repeat that I have an oil change at whatever time she magically sees my appointment. Also, it should be noted in my account that I have free oil changes for life. She shouldn't have to ask me. We waiting 2 hrs for them to be done. Actually, the oil change didn't take that long. Maybe an hour? Which is pretty typical a time frame for Sound Ford. However, my husband noticed they brought my car back at 12pm, but I didn't get my keys back till 12:45pm. It shouldn't take 45 minutes to complete my paperwork. In fact my husband said he had a clear view of the service office and the gal seemed to be goofing off and not working on getting their customers out the door. You'd think that as a free customer, they would try to get me out sooner so that they can service other people. I hope that the service will get better here. read more

I definitely had my reservations about coming here. We were only looking to sell my car, no interest in trading or anything like that. We did the instant cash offer through AutoTrader, and Sound Ford was one of the three places we could bring it to. We came in on a rainy Saturday so naturally we were greeted about 2 seconds after getting out of our cars. We told them what we were there for, and were directed to the finance building about two blocks away. I think the guy who helped us there was named Emmett, but I'm not entirely sure. The process there was super fast. He brought up my quote, took the car for a drive around the parking lot, and then asked what I wanted for it. I was actually taken aback since I was planning to just get what the paper said (and honestly, that was fine with me.. It covered what we still owed and then some, as well as it needing a new clutch pretty much immediately). We ended up walking out with more than the offer from AT, and there was no haggling from anyone. Our bank called them on Monday to give the the payoff info, and just checking it tonight I see it's all been taken care of. So I can't speak for the service when you're there to buy a car, but we had a great experience selling ours! read more

I went in today on the 21st of June to look at a vehicle that was advertised on their website. I sent in a request through their website on said 2012 Ford Focus before I got there and spoke to their internet sales manager Jamal. We spoke over the phone and he never did nail down the exact price for the vehicle, without the rebates most of us don't qualify for such as Military and/or current Ford lease owners. The ball park area of high 17K of what I deciphered was in my price range, so I thought I would come take a look at the car and go from there. When I got to Sound Ford in Renton I spoke to a salesman who went to find the car in inventory, since I couldn't find the car after I had walked the lot myself beforehand. When he went to go look there was no record of the car, except a used car. Mind you this car on their website said it had 10 miles on it, was 2012, and was on their "new car section" on their website. This car was not used. During the whole time Jamal is telling me his guy Ben is looking for me and will be helping me with finding said car, "Just find Ben". I find Ben and sure enough the car was sold a month ago.....A MONTH AGO. Are you kidding me. If that ain't bait in switch I don't know what is. This place is awful. Then Ben proceeds to say we will find what you want. He sits down and pulls up the retail website of the Focus inventory for their dealership. i have spend hours and hours on the the internet and visiting their site in pursuit of my next car and that is where you want me to go with you to find a car to purchase from you guys.............NOOOO. I said to these "salesman" that they had just lost my business and walked out. Then I text their internet Sales Manager "Jamal" in a text that they had lost my business and to update their website. read more

Back in November of 2013, I inquired about a new vehicle on the car dealers website, just a simple email, nothing more. I ended up purchasing a vehicle from another Ford dealer. This place is still calling me once a week regarding this email. It's been almost a YEAR later and I've asked then three times to stop! TAKE THE HINT! If I asked about a vehicle in late 2013, and now it is late 2014, don't you think I am not interested anymore?!?! I'll never look for a vehicle here! read more

Service department does not call back. I bought my truck there and have regretted it ever since because they have the worst customer service EVER! They never answer the phone and you get an answering machine and never a call back. You would think they would like repeat customers lost me as one. read more

I sold my car to this dealership. Here are the lies I was told: 1. I was told I would get 24k in email, when I arrived, it changed to 22.8k 2. They said the entire process would take 20 minutes, it took 90 minutes 3. They said I would have my check in 5 days. It's been 3 weeks, no money, no car, and I'm told it could take as much as another six weeks now, and there is nothing I can do about it. I feel badly used, badly treated, and honestly, inclined to violence. These people represent all the negative stereotypes of car dealers. They lie, they say anything to get your business, and they break all their promises. Do business with them at your own risk. read more

This dealership sold a car to my clearly mentally disabled brother. When I went in with power of attorney paperwork they refused to show me the contracts. He's been making payments for 2 1/2 years and now owes almost a thousand dollars more than when he bought the car. This dealership has always had a horrible reputation and now I see why. AVOID AVOID AVOID!!!!! read more

This review is for the SERVICE DEPT. and specifically Rick H. I own a Ford Diesel and have had other Ford diesels in the past. I ALWAYS use Rick for the repairs that are covered under warranty. In fact, he used to work at a dealer farther away and I would still drive there to have RICK do the work. My truck is my baby, and he keeps it clean, does a great job, and keeps his eyes peeled for any issues while it is there that I may not be aware of. Summary - if you own a Ford Superduty, and you need a good tech to work on it, use RICK H. at Sound Ford. read more

I had a very good experience with the salesman, Ha Lee, and the rest of the people who made the experience go quick and smooth. They had a vehicle advertised that was one I had been looking for. I called the night before and ask Ha (the sales manager) to hold it for me while I flew up the next day from Redmond, Oregon. He had someone pick me up at the airport, so that was easy. We drove back to the dealership and Ha was waiting with the paperwork. The paperwork, finance, and signing documents took less than 2 hours. They put a rush on it because I was looking at a 7 hour drive to get back home. While I was busy with the paperwork, they did a thorough cleaning. (and filled the tank) for my long drive home. I couldn't have ask for better service. (and there was no pressure) The next day Ha called to make sure I made it home without any problems. read more

Great experience in car dealer. I was very happy to go here and look for my first car in my life. Shawn helped me pick the right car that was in my budget. I have no credits but I got a Job. I am thankful to know about Sound Ford's special finance program. Having my driving test scheduled, I will definitely come back. read more