Terrible!!! We noticed our bill had creeped up. Only to see that TWC was now charging us $9.99 for a converter box we we had turned in over 2 years ago, and also started charging us for Showtime $14.99 that they had "given" us as a customer service gesture for a previous service problem. Multiple calls and holding forever and no one would resolve the issues. TWC staff basically inferred we were lying about the converter box, said they could not "find" it, and asked us to produce a receipt to prove we had turned it in. Right, like we still have a receipt. If they cannot find it they will bill us for $500. What a rip off. They went on to "explain" that our level of service "requires" a converter box. That NOT having a converter box would cost $20 more a month. HUH????!!!!! I repeat, what a rip off. And incredibly frustrating to deal with such idiocracy! We canceled and are going with GVTC. But still have the fight ahead about the converter box. BEWARE OF TWC!!!!! read more

Nathaneal Stewart buried our backyard cable & did a very good job. Previous InterNet/TV Co left wiring visible throughout the yard, while Nathaneal in short order made it invisible. Huge difference, thanks Nathaneal. read more

Spectrum Time Warner what ever you call it. SUCKS!!!!!!!!!!!! Service is horrible! The lines are crazy long! And they will try to make you pay as much as possible!... Run! While you can people!! read more

Service outages. Hassle and delay when attempting to terminate service. Refusal to provide retroactive credit for days after I was unable to terminate. read more

I really wanted to like Time Warner, but they have made it very difficult. Their customer service if you really want to get anything done (like disconnect a service) is only available during regular business hours. Also, when I "transferred" my services from one apartment to another, they never disconnected the services at my first apartment, and billed me for cable and internet at BOTH apartments, and expect me to pay both. The only reason I am giving them two stars is that their only bill pay is quite convinent and the quality of product is standard. I am switching away from this company in hopes of getting something better. read more

Long line, but they had a teller at every window and that made the ridiculously long line move with some consistency. The teller was nice but seemed uninterested... Fortunately you don't have to be interested to confirm our purchase and deliver our merchandise. Not as bad as I thought it would be. read more

Complete piece of shit service. They promised me for an equipment pick up between 12-2 pm, yet even until 5 pm nobody's showing up. Take note that I've told them EX-FUCKIN-PLICITLY that I have a flight to catch at 6. The reason being: oh we can't contact our technician who's supposed to do the service. WELL IDK MAYBE SEND ANOTHER ONE??? I've lived in 30+ states. I've used God knows how many internet provider. This is the utter worst. I wouldn't wish a free TWC service even to my worst enemy. read more

Time Warner is massively over-priced because of the lack of competition in the US. (All over Europe internet is much cheaper and faster. ) Time Warner's customer service is much, much better than even a few years ago. I tried to switch at one point to AT&T but that turned out to be the biggest customer service nightmare I've ever experienced. I will never have anything to do with AT&T again. I have all of Time Warner's offerings, including home security. Given the choices they are the lesser of all evils. read more

Yea!!! Spectrum finally contacted me. Someone from the residential dept NOT the commercial dept. contacted me and is helping me clear up my account. Thank you soooooo much. I do greatly appreciate her help. My nightmare is over. April read more

If I could put no stars or take away stars I would. This company is a joke, Im supposed to have ultra internet, 400mbps, find out for over a year I've been getting only 200 Mbps, had spectrum run speed test to see why it's running slow.. They kick the net out from my modem and unable to get the service reconnected. I've been working from home since March, my child recently went back to school-online, and the best they could do was schedule a tech to come out towards end of the day. If my problem was caused my SPECTRUM why am I being penalized having to miss work (not to mention I got I trouble from my employer because of what spectrum did) and wait for the next tech to be available and come. This issue was because spectrum did whatever they did on the back end and couldn't connect services back. Was told by Sup Andrea a tech would be out on 8/18/20 as an escalation ticket was submitted to fix their error, of course no tech and no call back. This is really unprofessional of spectrum to just pass the problem along and not own up to what they did. It's us customers who pay the price. Been paying $80/month for 200 Mbps when it should have been speed of 400mbps or more. If I could switch carriers I would in a heart beat but it seems like this is the only shitty service provider I can get. Spectrum get your shit together, I can see why SO MANY PEOPLE HATE Y'ALL!!! Y'all mess up and blame the customers, real professional. read more

I had to voice my frustration with TW after I didn't get any results over the phone. When I first switched from U verse to TM, a $150 gift certificate from Target was included. I called TW to check on the status of the card and was informed that since I didn't register on line after the month of the installation, I would not be getting the gift card. At no time was I instructed to do this after the installation of the cable. I have been with Time Warner since August 30 and already they have a strike against them. To me this is just another example of their misleading promotions. read more

Who is in charge of this company!!!! And why are we allowing them to turn off our t.v.,s in the middle of the night in our own homes??? They lie and nothing works. Can't get on demand, adapter problems and when you call, their own message breaks up. Smell a big rat. read more

Time Warner is arguably one of the worst companies in history. How bad, you ask? When you have to change your name (now Spectrum) - that's pretty bad. Consider that means rebranding buildings, vehicles, etc. etc. My main issue with TWC/Spectrum was throttling of my internet speeds and we're talking to the point where I was only getting KB/s of speed. That's about dial-up speeds. Then I'd call or chat and magically while I was on the phone or computer with them, I'd fly up past 100MB/s. The minute I hung up or ended the chat it would throttle back down. We did this for most of December before I threw in the towel and told them cancel it all. No TV. No Phone. No Internet. If it's provided by TWC, Spectrum, Charter whatever you want to call yourselves, I don't want it in my house. The folks at retentions tried to keep me, but every person has their breaking point and I had reached mine. The best thing we can do is fight these cable company mergers because the more cable companies you have the more they're going to care about how they treat you and what they bill you. If you've ever lived in an apartment or far enough out of town where you can only get a single provider, you know exactly what I'm talking about and with all these mergers we're quickly working our way to where everyone's going to experience that sooner or later (look at what's happened with cell phones with AT&T and Verizon and every year the rates go up and up and up with no end in sight). read more

UGH!! I would NOT use Time Warner Cable here in New Braunfels if there were ANY other options. Unfortunately, they seem to have a monopoly. The online bill pay SUCKS ASS. They only allow one option. PAY the WHOLE THING. With no breakdown of what costs how much. Overall communication with them is poor. High priced service, and poorly trained employees. Along with company infrastructures that dont share information, so the customer is asked REDUNDANT QUESTIONS constantly. AVOID IF AT ALL POSSIBLE!!!!! read more

We've been customers for almost a year now and our internet goes in and out for minutes, sometimes hours at a time. We don't have access to "on demand" and haven since we signed our contract. They told us they were experiencing a temporary problem in our area and that it would be taken care of within the month...a year later my husband called because we wanted to order a movie for our little ones and no luck. Still no access and they just repeated the same problem in our area speech. I'm done! we pay 120 a month for things that work half of the time. I understand problems every now and then but for a year we ve been calling and are told it will be fixed within the month. read more

After reading all the reviews and posting my own, today I decided to get information on other providers because I realized that the reason TW treats us like this is because we allow them by continuing to pay them month after month. And I realized that they hold the market and are where they are because of us--their paying customers, so they should treat us better. So today I have made some decisions and signed up with another provider. It's liberating to be free from their grip. Good luck, friends. Laura R. San Antonio read more

TWC SUCKS!!!!!!!!!!!!!!!! By far the worst cable company I have ever dealt with in terms of quality. Customer service was polite but that's about it. Cable would freeze, randomly go off for hours to days at a time, missing channels that IS apart of the package deal and sometimes when you change the channel then go back to the previous channel, it sometimes is just a blank screen! For this crap quality product, there is no way in hell that it is worth the price!! You pay for services you don't get. All I want to do is watch TV and who would've thought it would be this difficult and frustrating...smh.. read more

This company is the ABSOLUTE WORST!!!!!!!!!! I lost an entire day of my life sitting around my house waiting for a technician to come out and replace my DVR and move my modem. 4 phone calls and almost 8 hours later and I still can't get resolution. Every time I have called they tell me that the work order shows complete. As I've been sitting here waiting all day long, I can assure you that it has not been completed. To make it worse, we had the same issue with an installation with our business just last week. I can not begin to describe the inconvenient and incompetent way this situation has been handled by Time Warner. WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Had to deal with these guys this week to replace a modem of theirs that bit the dust. The only reason they get a star at all is because there were no lines at the store the day I went in and so I got the new one quickly. So last night, when the modem started to slow (it was old, just a matter of time) I called customer service to see if there was any way to salvage it. I proceeded to spend a good hour on the phone because the rep I got was convinced I was just an idiot who had yanked out a power cord without realizing, and she refused to do anything other than have me unplug and plug back in, over and over and over. When I gave up and just asked her where the nearest TWC store was so I could bring the equipment in physically, the rep accidentally hung up on me twice before finally fishing out an address. Went to the address this morning and waited in line for half an hour, only to be told by the lady at the desk that this store was only for bill pay and not equipment return. She said that customer service has been incorrectly sending customers there all the time. She did not, however, have the address for a location where I COULD return my dead stuff, and so I had to Google it myself. Which I'm capable of doing, but still. Thankfully, the place I found really did take equipment (it's the location off Loop 410 by North Star, if anyone finds themselves in a similar predicament). The boy who helped me gave me a combination modem/wireless router, which apparently are standard issue for TWC Internet customers now. Nice, but he failed to mention that if you want to use the internal wireless you have to pay an additional fee in the office. When you plug in the box it looks like wireless, lets you set it up like wireless, shows up on a list of networks like wireless, but oh! Doesn't actually give your devices Internet unless you've prepaid. Because he didn't tell me this, I wasted TWO HOURS trying to set the stupid thing up, first by myself and then with an online "support" lady, who didn't think to ask me if I'd paid for wireless until about 30 minutes into the conversation. The cable service itself is the most consistent in the area, and this is actually my parents' account (I was just in town visiting when the internet went out. Yay!), so realistically they won't be switching, but if you're new or moving and have the option to go with another provider, please save your sanity and do so. read more

We had been experiencing slow internet speeds and brief service interruptions to the point where we decided to try GVTC - mostly because they had fiber and were offering about double the speed for a little less than what we were paying TWC. That was a BIG MISTAKE!! So, we called to switched back to TWC. They were very helpful, waived the (re)installation fee, and came out within 2 days to hook us back up. We now have internet speeds 5 TIMES faster than before for the same price. Apparently this was the issue causing the slower speeds and service interruptions (they were upgrading in our area). Although I do wish they had told us this sooner (we would have been patient and waited it out), I'm thrilled with the upgrades and their installation people have always been VERY professional. The only reason I'm not giving 5 stars is because during periods of heavy internet use (e.g., the summer when all the kids are home from school) it can slow down dramatically. There appears to be an easy fix, which I just learned from their tech support today (briefly unplug the modem to reset it). Not a big deal, but I would've thought the new equipment could handle 5 of us online at any one time. Now to go write a much-deserved HORRIBLE review for GVTC! read more

How many of us have seen the Spectrum commercial where the Zombie and wife are at the parent-teacher conference and the Zombie is angry because the only way he can get the "good" deal with his cable company is if he bundles? Do you see the irony of that commercial? Spectrum offers great prices for their services but only if you bundle. They ridicule the other companies for doing exactly the same thing they do. I talked to a Spectrum representative yesterday about moving my internet service. If I bundle the internet service is $29.99 but I have to also get cable tv at $29.99 (I don't watch tv) and phone for $29.99 (recently in a 1 week period I received over 30 calls - only 2 were personal - all others were solicitors). Internet alone is $69.99. I've been a loyal customer with Spectrum, Time Warner and even before that Paragon Cable but no more. I'm moving and am cutting the cord. If Spectrum is the only thing available, I will do without. I have been cheated long enough. read more

ABSOLUTELY THE WORST company I have EVER had the displeasure of dealing with. I moved to another part of town and had to transfer my service, but instead of keeping everything the same - like I had specifically instructed - Spectrum decided to add phone service (and bill me for it) despite me saying "no, I don't need phone service" when they asked, AND they put extra equipment into my house to charge me another extra $15/month in rental fees, despite me saying "no, I don't need any equipment because I have my own." And of course the recording that Spectrum made of that phone call was magically lost and is no longer accessible. The technician who came out to activate the internet at least let me know that if I didn't cancel the phone service AND return the unnecessary equipment by the end of the day, I would be charged for it. When a company's own employees even tell people how shady and deceitful the company is, you know something is wrong. read more

The worst internet service imaginable. i have to restart, shut down, or totally reboot 3-4 times a day. I dread calling Time Warner tech support because I can barely understand the representatives, with their thick foreign accents. read more

BULLSHIT ASS CABLE PROVIDER! most of my shows i recorded were missing after I had 2 reset this piece of junk cable box and it wouldn't let me, but still charge full price? they don't help nobody, this is just a crooked ass cable provider that scams money from people. Go with ATT U-Verse. read more

this is the worst cable and Internet service provider. first they bait you with all standard cable channels, including CNN, HLN and ESPN, HD with HBO and fast Internet. then they send a tech who did not know how to connect the HD box and cable modem. when you are connected you try to search for standard cable channels they told you like CNN and ESPN and you cannot access it. you call and they will tell you that you need to pay more for the standard channels. what a rip off. they do not deserve a star but I have to give one because it's required. read more

Extremely poor organization for people coming in and very long lines. As there in no person or system to help orchestrate the process, and only a few representatives, there is unnecessary confusion and wasted time. A very different experience than the generally positive phone and chat customer service. read more

Worst customer service of any company I have ever dealt with!! My appointments were mysteriously canceled three times. I would get a confirmation call and no one would show up and when I called to find out why they said my appointment had been canceled. I was on the phone for hours with people who just didn't care to help. The day someone finally showed up he wasn't prepared to do the job and had to schedule another appointment and expected me to be home all day to wait for the next person to show up. The next person didn't want to do the job either but I made them stay and do it, then an hour after that person came a second guy showed up to do the job and neither of these men knew the other was there. The entire experience was unbelievable and made moving to a new city very difficult! read more

Spectrum Call Center is the worst, I live in an apartment so I don't have a choice if I want Internet I have to use them. I dealt with Supervisors Blaine and Toby. You can tell from talking to them that they are uneducated and should not be in customer service. They do not know how to talk to people at all. I was promised a price by a representative but when the tech came out to set it up, he set up the wrong service. So I called the call center and was put on the phone with Toby and Blaine. They talked to me like I was a child and told me they couldn't give me the price I was quoted even though it was still available online. I offered to send him a screen shot and I was told that wasn't enough to verify the price. The internet stopped working while I was on the phone with them. They offered to have someone cal back to put in a tech ticket, no one ever called about a tech coming out. I had to drive to my local Spectrum store to get my issues resolved. At my local store I was given my price I was originally quoted and treated with respect. read more

I don't have a problem with the actual service (TV and Modem) other than what they charge which is highway robbery. My biggest problem is customer service. The people are friendly enough, but their policies are horrible. I had an issue with my service, changed the plan and they prorated my account, but they tell me since the bill for the month was already sent out I would need to pay it. What kind of BS is that? If there were any other cable company I would be switching, but since they have a monopoly not much I can do. read more

Service continuously goes out. When you call and enter your zip code, it tells you that your service is out and there is nothing you can do, that they are working the issue. How about a refund for all the times it goes out. Last time it was out for 4 hours. I work from home, this is ridiculous. Keep the service number in your phone, you will need to call it many times. If I could give it less than one star, I would. read more

Talk about terrible service. I go out of town for 4 days to come home to no cable, phone, or internet. So yesterday morning I go out to use a phone to contact time warner and am told I didn't pay bill. I had to go to the bank to get proof I paid my bill. While I'm gone a technician came by and shut it off at the junction box outside and left a note to pick up my boxes. This is after being a customer and not missing a payment in 2 years. I called them to give proof of payment and asked why they sent someone out after only 4 days and was told it was policy. Thats what they do to loyal customers AFTER FOUR DAYS! I was told it would be another 4 days til they could come back out. I advised them I had a child with asthma and needed my phone back on ASAP in case of emergency. Was told it would be on before 9PM. At 10:30 I called and was told there was no record of that. The guy with tech support assured me they would have someone out by 2PM. I told them I was a disbabled vet and that I'm home all day, time warner is the only phone I have and since its off they wouldn't be able to get a hold of me. I was assured it was in the notes. At 2:15 today I called because noone showed up. I was told the tech called and couldn't get a hold of anybody. DUH! I then spoke to a supervisor and was assured AGAIN he would have someone out around 5PM and would call me back to make sure. He told me there were no notes in the computer about me being home all day. I angrily explained my situation with my son with asthma again and the importance of my phone being turned on. At 6PM I called and was told the appt had been rescheduled for 9-10AM tomorrow. At this point I'M PISSED off. I don't like being lied to. If you say your going to do something, do it. I keep having to borrow phones to call these people and I keep getting the run around. And god forbid you get an actual customer service agent here in San Antonio. The last person was nice but told me the supervisor had put notes in the computer about me being an angry customer. Really? Of course I'm angry. I'd like to reach thru the phone and choke these idiots! So now I'm supposed to remain calm and wait for tomorrow. WOW. I'm going to look into another provider. These people suck! read more

This is not a review of the Store but of Spectrum bill services. Yelp does not have a way for me to just review a company which is a problem with their service. Spectrum has CHANGED it policy on billing. It use to prorate you for services if you canceled your account mid billing cycle. This changed in billing was announced in a news letter and on the billing statement. Your billing cycle is from 1-30 or 31 of the month. So, if you cancel on the 7 day of the month you are billed for the whole month. This means the company takes your money for no service. This is stealing my or your money and not providing services for the time you are made to pay for. This should be illegal. To be fair, all the Spectrum employees I have talked to have been very professional and helpful. The company is being greedy and should not be allowed by law to keep your money for services they do not provide after you cancel you account. Boycott Spectrum and make them change their policy on billing after cancelling your account. read more

i would give them a lower rating but 1 star is all they have but that says it all when i got fed up with another phone co. we all know and called then twc and was offered all these glorious deals and promise is all i got and they had to come back at least 7 times (conservative) then this co spectrum the magnificent bought them out and was promised all this wonderous service they have attempted several times and i have half assed service but then they figure since i am handicapped i just hav tosit down and shut up .. i have been rying to find a store near me so i can try to get someone to take me to swap out my tv clicker the one i have has been half way working for over a year and since it takes several calls and hours to get a live person then they tell you they cant sent you on but come on in to the store and i can have one for free hang up .... ok and where might that be ???????????????????????? so as you can ee not a happy camper not that it will do any good . read more

I am giving Spectrum one star because their is no Zero Star selection. The sales person that I initially spoke with failed in explaining details of what all they provide for the price I was quoted. I told her what we had with AT&T and I told her I wanted comparable service. I found out that DVR service was not provided in the quote when the technician was going through and explanation of how to use the remotes. The poor tech spent 6.5 hours installing the service. I called customer service and got no satisfaction. I had to increase the cost to get a DVR devise. I have escalated the complaint to see if I get a call back. The customer service rep. stated that this was a common complaint against the sales department. I will cancel and return to AT&T Uverse as soon as i am able. Thank God they have no contract commitment. read more

absolutely terrible. this is what happens when you allow a monopoly. absolutely no concern for Customer Service. line out the door. stand and wait peon. read more

I had to order TW since our new residence doesn't have Uverse available. Something we were not happy about. We. HATE. Time. Warner! Terrible service all around.....TV, internet. Just doesn't compare to Uverse. As soon as Uverse is available here, we are cancelling TW. TV doesn't have the same clarity as Uverse, limited channels, lagging, slower Internet speed, confusing channel setup, recordings always mess up. Constantly have to reboot dvr boxes. And unlike, Uverse, only the dvr boxes allow u to set up recordings, fast forward, pause, or rewind live shows. And of course, getting multiple dvr boxes means more money. And "free installation" only refers to 3 connections/tvs, anything after that isn't free. They fail to mention that when ordering service. We only wanted TV and Internet, but it was less per month to have a landline as well. So, we have an extra service we dont use. Just not comparable in cost to what you get. read more

Terrible service. Was paying for 100 Mbs but only got 20 at best. Mostly less than 1 and often no speed at all. The router was from their approved list and two tech's in 2 weeks couldn't figure it out. They kept blaming it on my brand new equipment. Telling us our 300 Mbs modem could only handle 50 and our Apple Airport Extreme was also only capable of 50. Avoid at all costs. Buy slower from someone else and you will be happier. read more

I recently canceled services after moving to a new home. When I called Spectrum to cancel services, I requested the option to mail my equipment to Spectrum and was told that I should deliver the equipment to a Spectrum location since I was local. After a week of trying, I contacted Spectrum again and explained that I was unable to make it to a Spectrum location during business hours as my work hours made it impossible. Once again, I requested to mail my equipment. I was told that I could mail the equipment, but Spectrum would not send me boxes since my account was already closed. I mentioned that I requested to mail the equipment before closing the account and was told there was nothing that could be done since the account was now closed. If Spectrum is not willing to work with costumers to return equipment via mail, they should have better business hours for working costumers needing to drop off equipment at a store location. read more

I've had similar problems as listed, reboot the cable box several time per week, billing is strange, and on demand barely ever worked. I also was given a phone number, but it appeared as someone else's, which I thought was no big deal. Then the number actually changed! I found out when my daughter's school was unable to contact me, so I tried calling my home phone form the school and the number came up as disconnected. I found out my family was getting through, but they were using the number as it was saved to their phones and it was a completely different number. I know cable providers tend to run somewhat of a monopoly on cities, but I sure would prefer some choice. I have no choice though, because my apartment has a $41 forced charge for basic (non-digital) TWC, which is the biggest rip off I've ever heard of. TWC acts as if they have no knowledge of why the price is so high, although it is their product. Once my lease is up I will be moving and trying ATT. I've heard that Uverse is slow, but TWC digital cable internet and phone have been so glitchy, that I can't see how it could be any worse. read more

Did not have good luck with this cable company. I used them for my internet. When the price kept going up & up & up I decided to go with a different provider. They said they could not give me a better price because my promotional period was over. 2 weeks after cancelling they offered the original amount. I went to return the equipment at the location the operator gave me, but it was the wrong location. I ended up going to 3 locations before finding the appropriate drop off, getting in & out of the car with 2 kids & cable equipment repeatedly is not easy. They were the ones that kept giving me wrong locations & even they did not know where I was supposed to go. Overall, pretty bad experience. The internet was good, but not worth the $$$ I was paying each month. read more