HEY SPECTRUM, READ YOUR YELP REVIEWS! Went to drop off equipment because my monthly bill went up significantly. I called and was told my promotion expired last month. I was not informed that my service was on a promotion...So to make my bill reasonable I went from 4 tv setup down to 2. This process took me 90 mins on the phone. The agent said I would have to drop off my equipment at their store. When I arrived I signed in and notice a there were 20 people ahead of me with only 2 people working. Security noticed I was dropping off equipment so he advised me to go to ups and they will package my equipment and send it to spectrum... He said it would be at least 90 mins to 2 hours wait there. Thank you Mr Security Guard! I get it, Spectrum mobile is constantly advertising 29.99 5g service but they need to staff up to handle their customer demands. I was considering Specteum mobile but I think ill just stay with Verizon until Spectrum figures this out. read more

I tried to get internet and unfortunately my apartment I can get spectrum. I talked to 3 different persons and I got 3 different prices. First person $75 for only internet second person $29.99 and 3rd person $45. I'm so disappointed from this company and over 1:30 hour on hold!!! read more

Spectrum - On hold for 1:26 hour and so far I couldn't get internet - Internet Service Providers Near Me - Santa Ana, California

Our Spectrum remote dies all the time. We have gone into other Spectrum offices and when we walk in to get a new remote, they just hand us a new one. The worker who met us at the door asked us why we were there and we explained the remote wasn't working. Instead of handing us a new remote we are now waiting for over 20 minutes. Why make the line longer- just hand us a new remote!?! read more

I had Spectrum internet from being with Time Warner when they bought it out. It was sufficient but not great for many years. When fiber through Frontier became available I decided to switch (which is by the way 5 times faster upload and download at same price). I got Frontier on the 3rd and cancelled Spectrum on the 5th. I had already paid my bill ahead as they charge you that way for the 1st to the 31st. I requested a refund for the 6th to the 31st since it wasn't connected any longer and they refused. They said there are no refunds, you pay for the month ahead and that's it. Even if you cancel and don't use it. I wasn't told that when I cancelled and It seems illegal to charge for a service that you don't receive. I even spoke to a supervisor who basically said too bad, no refunds and that's what you signed for. I never signed anything with Spectrum. What a rip,off. Beware, poor reviews everywhere. read more

Muy Mal servicio al cliente , tienen 6 ventanas para atender gente y siempre hay solo 3 disponibles y cualquier ayuda q ocupes siempre es más de una hora de espera o más si hay demasiada gente, read more

I went into Spectrum's retail store at the Santa Ana location to get internet service for my place. It was busy but the line moved pretty quickly. I was helped by the sweetest lady Pearl, who answered all of my questions I had about the service. I rent the back house of a property located in Tustin. No other internet provider could guarantee me that I could get service. Pearl went out of her way to make sure that Spectrum could guarantee me this. She set up the appointment which is where I met Kevin, the technician, who was nice, very professional and explained everything I needed to get up and running. This is a big shout out to Pearl and Kevin. Spectrum is very fortunate to have the two of you. Thank you for making this a great experience! read more

Trust the rating! Two associates to assist 37 people. 3:42 hrs standing in line is longer than waiting on getting a COVID vaxx. Good luck in canceling your service. read more

Spectrum - Count the waiting customers in this half of the store. - Internet Service Providers Near Me - Santa Ana, California

Terrible customer service. The lady was on the Instagram while she was helping me.. (ridiculous). She said she is not able to help with billing issues... (also ridiculous) it was 30 minutes before closing but only because I came with an appointment but still had to wait 40 minutes due to 2 people working and 28 people waiting . I waiting for no reason, and now I'm waiting on the phone to get ahold of a customer service rep for a hour. All for service I did not use.. Trust me.. go with cox read more

Two clerks to help an entire store! We are here only to return equipment and it has to turn in this very long process. 15+ people waiting to be helped. Ridiculous read more

Customer service lies to consumers, which costs us funds. 2 people lied and all they will say is we will review and counsel them. Spectrum services also is poor with 1 gig of speed I still got buffering . read more

I helped my friend who is dying of cancer return his cable and internet equipment. This company charged him for unused services, saying that they do not prorate the last month. The woman who "helped" us did not convey a sense of compassion or treating my friend like a human. read more

JR helped me set up my phone line and switch over from another company. He was so helpful and kind and did everything from start to finish smoothly. read more

Horrible. Called Spectrum tech support today and I've never had such rude, obnoxious and unprofessional service in my life. How are there no options for internet besides Spectrum in my area? For the amount I pay every month, this is unacceptable. If I were able to leave -10 stars, I most definitely would. If you have any other option besides Spectrum, take it. read more

BUYER BEWARE! They lie to us big time and now we have to do a small claims because they wont accept a phone which (pass 16 days) that they told me if I buy it they can put my number in it. They cant even do that! They lack expericance! And Im talking about the retail store and the customer service online and the phone. Comapare to tmobile wow. I see why it more expensive. They all told this can be done but when I went to get it done they were lost. I waiting 1 hour and 30 mins jut to be help for 5 min and tell call them WOWOWOWOW read more

In store service requires appointment unless you want to wait hours after checking in. Workers moving like snails assisting long waiting list. No sense of urgency even when store is full to outside of door. Only thing positive about this store is the AC is pretty cold lmao this store needs to play movies on their tvs because I sure can watch couple of movies waiting spectrum sucks. Going to at&t read more

I went in today to return a cable box. Attention and customer service was beyond good!!! Jason helped us and he was so helpful. I was there twice in the past couple weeks and he helped us both times. He helped us get a great deal on our internet service!!! Thanks so much!!!! read more

First time here. Went during lunch time only to drop off equipment and was not assisted. About 30 people on the screen waiting to be helped and only two staff members on the floor at a time. One of the staff members was assisting the same customer while I was there during my hour lunch and the other managed to help only two customers...while there's still close to 30 people still on the list! Mind you, there's about 6-7 desks and only two staff members utilized two desks... where's the rest of them?? They really need to manage their wait time! Not happy at all! read more

Super fast to pick up the new Router and Modem. Yes, there is WiFi there when you hop in. Socially Distanced. Plastic Guards at the Counters. Everyone's wearing a Face Mask. read more

Do not go here. They have no customer service or problem solving skills. The representatives send customers to other retailers when they can't figure out problems instead of trouble shooting...or asking a superior for help. My mom went three days without a phone because employees kept telling her to buy her phone online bc their system wouldn't allow them to sell it to her. They didn't know "why" though and refused to call anyone to help them with that pop up the computer was giving them. My mom called their help line and they said everything is fine on their side and it must have been an error. The next day we went in again and they sent my mom to the Apple store instead of taking her money. The representative Tony wasn't helpful at all but he was nice. read more

Actually, my experience with a customer service rep named Pedro S, was awful, I won't go into details, because I'm over it, this was last week and might I suggest some training in how to be compassionate and patient with customer's when explaining the various packages, channels, pricing, etc, I will never go into that location, unfortunately my husband has to, for paying the exorbitant bill that goes higher each month!!!!!! read more

Average service/connectivity at best, WAY overpriced, lackluster support. This is a terrible company.

Laura and door keeper whatever her name was. Very rude customer service. If you can call it that. They act mores like prison guards. As if we owe them something or doing us a favor. read more

Traditionally dealing with the cable company is nothing but terrible but this experience has absolutely changed my mind. I have internet with spectrum and changed to their wireless plan while also buying 2 new phones from them. The young man Reese who helped me both times in this location could not have done a better job or had been better in regards to customer service. He is an excellent representative of that company and took time out of his day both days to help with the issues from Verizon and made sure everything was done and done correctly before we left. I could not be happier with this in store experience and cannot recommended asking for Reese enough. read more

5 stars to Zach. He was extremely helpful with no push for me to do get any new service. I was already thinking mayyyybee to switch to Spectrum mobile but I wasn't fully convinced yet. After talking with him I felt like he was looking out for my better interest. I finally convinced myself to make this big mobile switch to spectrum. He made the process very easy and didn't take much time at all. I now get much clearer phone calls! I am now paying half of what I use to pay with both internet and mobile services with spectrum. Thank you again for all the help! read more

My older model Galaxy had a problem so I went to the local Spectrum store in Santa Ana. I was helped by a man named Reese, who couldn't have been more helpful. He fixed the problem, which I thought was a virus, and showed me some other things on the phone that were beneficial for me. He didn't pressure me at all to get a new phone, but I mentioned I was considering it. After reviewing some options, I ended up purchasing a Galaxy S23, which came with a $600 bonus. The entire cost to me, including taxes, totaled about $260. Reece was very professional and courteous, so the whole experience was good --and I am so happy with the new phone! read more

They have two representatives for over 20 waiting customers all while they are also not the friendliest staff. Each time that I come here is just a much more depressing interaction with workers there. No one seems to be trying to move faster rather they operate worse than the DMV. Avoid this store either get your old equipment mailed in or figure out another store. This one is extremely and badly managed and understaffed like bank of American read more

This cable company cannot seem to troubleshoot its "boxes[cable] ) from their center. I, along with my family pay $172 a month for crappy cable programming and when one needs trouble, their online chat I OUT OF SERVICE!! Totally absurd!! read more

Great service but feels like a sauna inside there. You can't even be inside comfortably cause everyone's stuffed up and it's always busy.

If I could give zero stars I would... went to drop off equipments and witnessed some horrible customer service...the manager (if you want to call him that)Gonzalo treated a customer that was in front of me like total trash... laughing at him for asking question and mocking him.. I even stepped in and told the guy that was obviously getting heated that he should record how he was being treated. At one point Gonzalo was making such a mockery/ scene that he called over the security women which by the way didn't stand at a distance and stood right next to the man. The man with frustration told the security to step back away from him that there is still a social distance rule... she ignored and tried to intimidate him. Mind you the poor man wasn't doing or saying anything to irritate anyone he obviously just wanted to answers to questions he had. I felt horrible for him. Gonzalo was horrible at defusing the situation and instead was perfect for igniting.... I hope that man calls corporate... read more

Terrible experience at this location. Moved to the area and went with them since our new place was cable ready with them. I came in to pick up a self-install kit. Was greeted by the most unprofessional and rude greeter who proceeded to ask me if i spoke Spanish. I attempted to put my name on the check -in screen and had an issue so when I asked her a question she responded rudely and after a discussion refused to speak to me and told me "I'm done with you" I was shocked and terribly disappointed at this kind of respond from an employee who is being paid to provide a service. I got my equipment and left. No number to call directly and speak to a manger so I decided to leave a comment here. Be warned when entering this location. I plan to come here only to pay my bill if necessary. read more

This place absolutely sucks. Always a long wait. Waited 30 minutes for a representative to sign me up for service. He calls me the next day and asks me to come back to the store because he forgot to do something. Went back and waited again. Installation date finally came, a third party installer shows up with an attitude and says he is here to repair our system. I said no, you should be here for an installation, the dude proceeds to argue about it. Seriously! Called customer service, equally rude and said they would get another third party over for the installation. I requested a Spectrum employee, they said none were available. Took all the crap back to this store and waited 40 minutes for a representative. The whole process was terrible. This location is especially bad, rude and clueless employees and no one ever apologized or offered to make things right! read more

if i could give zero stars, I would. They promised a free trial and when i returned all the equipment and called to ask for my refund they said it expired. The ad had said 90 day trial period and she said they put me down as a residential account so i only had 30 days of a trial period. bad business i will never use them again read more

This company has the worth customer service! Nit to mention people there are rude and they don't help you ! I cancelled my service and it was no brainer ! They don't care if they loose a customer I know they have demand! I got better internet and way cheaper then what they offer!!will never go back to spectrum and will not recommend! If face I'll tell my friend to switch to my new carrier and stop paying too high price for internet!!!! read more

For those who use Spectrum as your service, be advised. They WILL break their own Privacy Policy, as they will share your account info with anyone they feel wants to know. Recently I was informed that a Rep at Spectrum business (who has a circuit in our home along side out account), shared my personal information of my account to someone who's NOT on the account. When I tried calling Spectrum service for residences to complain, I was told to call the Business department. When I did that, they refused to hear me out and tried to pass my off back to the residence Dept. They admitted that they DID violate their own policy, but just shrugged it off. WTF!!!!! read more

Edgar was amazing. He helped me set up my Internet as well as switch over my phone. He was patient, friendly and very good at what he does. He really knows what he's doing and was able to figure out a solution to a few issues we ran into while setting up my plan. I'm very thankful for the time he took out of his day to help me and go above and beyond read more

Still a terrible business. So tired of being put on hold. You would think they would have better customer service with the prices they charge. read more

Worker Juan is very patient and will assist you with any questions you need overall good service

It's Wednesday 6/8 after calling the customer service to see if I could purchase a WiFi booster, the gent on the phone told me to go to Best Buy, really? So I decided to go to this store in hopes that I could get help! SUPER wrong! There was about 12 people ahead of me, I asked security if I could simply ask one of their associates if they sold the WiFi boosters, the gent she asked said sure let me finish with this customer, in the meantime the manager tall, chubby, hispanic was standing around so the helpful security guard went to him and said the customer over there just had a question, he looked at the monitor showing the waiting line and said NO, he needs to wait his turn! WTF, I didn't want to takes "cuts" in front of the other 12 people waiting, just simply didn't want to wait to be told we don't sell them here! The first gent then finished helping his customer and asked, what is your question? I asked do you sell the WiFi booster here? He nicely replied no, that's all the manager could have said! SAD the the young gent was more polite then the manager! Not the way this guy should run his store! read more

This locations staff lacks, etiquette, professionalism, self awareness, and emotional intelligence. I went to this store to do a drop off and exchange for a new cable and DVR box. I signed in and noticed three service reps chatting about what they were doing for lunch and holidays. When a staff member logged on to their station another staff member assumed I spoke Spanish and asked me to go to the other staff member for assistance. Never assume someone speaks Spanish and be mindful speak English when addressing a customer. When I got to the service desk, the member didn't greet me simply said, "what are you here for." If a manager reads this post there's definitely an area of opportunity to do a better job in training the staff. Keep in mind the role you play is in an area of servitude so drop the attitude. read more

Worst costumer service (Lack of Training & No processes) Reviewing new potential services somewhere else read more