My wife called Spoke Folk earlier today (June 12) to see if they had any cruiser-style bikes in stock. Because that's what you do, right? The guy who answered literally laughed at her, like she was an idiot for even asking that question. He then snarked: "Well, we are in the middle of a pandemic..." As if she didn't realize that already. Rude and unprofessional. She had to talk me out of walking down there to confront the guy, so I'm leaving this Yelp review instead. read more

Spoke Folk recently assembled a complex bicycle for me. They went above and beyond to ensure that every detail the bike was inline. They also went over usage and maintenance tips to maintain my bike's good health. When my bike was complete, they updated me immediately and went so far as to deliver the bicycle in a very small window of time with very short notice. After my bike was delivered, I rode down the shop with my kids, and they helped me from outside, shuttling my credit card to make the transaction seamless. They also installed my bike accessories outside while I was with my children. I highly recommend the small local business for any of your bicycle needs. They are a family business that cares for families. read more

we wandered in sunday afternoon to rent bikes. i actually had a reservation but they didnt take a credit card number or anything. it was pretty laid back. we thought my cousins baby would sit in a trailer but he ended up being afraid so we had to put the trailer on and take it off. the people were pretty patient with us. we biked around town and back for about an hour. just $10 an hour! pretty nice way to explore. read more

I was visiting family from out of town and didn't want to travel with my bike. The staff at Spoke Folk hooked me up with a bike and pointed me in the direction of a couple great rides, which didn't disappoint. I will definitely rent from these guys in there future. read more

Rental prices are insane. $100/day for a bicycle? Eek, methinks not. Triple what I paid for the car. I'm not a pauper either, but principal alone drove me to post this review. read more

What the F!@#$@#CK? $75 a day for an aluminum road bike? I paid $30 a day for a midsize car from AVIS!! WOW. This town is expensive enough. Guess I'm going for a run instead!! read more

My husband and I rented bikes here for our New Year's Eve winery tour. We were going to ride straight up Dry Creek Road stopping at vineyards along the way and then turn around and come back, but the person who helped us recommended taking West Dry Creek at least one way which has less traffic and was more exciting/interesting than riding down the same street twice. We had such a great ride thanks in large part to her advice! Also, it was only $30 to rent a bike for the whole day! Thanks, Spoke Folks!! I am definitely returning on my next visit to Healdsburg. read more

They really went the extra mile for me. Choosing a new bike is not easy, and although I did all the research and test rides everywhere I still ordered the wrong bike and wasn't happy with it when it came. Richard and Liz really saved me, they weren't satisftied till I was happy and reordered and restocked the first one. Thank-you, I love my new bike! They are very knowledgeable and listened carefully to my needs. I really recommend buying your bike from them if you are anywhere in Sonoma County. Thank you guys, I really love my new ride! read more

Great bike shop! They are friendly knowledgeable and have good prices! I got some gloves here that are working great.

I've shopped at Spoke Folk Cyclery for years and would highly recommend them for sales, service and selection. Great family friendly atmosphere with cats roaming around. No high pressure sales, just honest sales and service approach. Great selection of rental bikes around as well as cloths and accessories. They carry solid brands and some that are actually hard to find. What's not to like?! read more

Great shop. Not perfect -- but great. Michael the owner knows his wheels Here is what I appreciate: -- they sell real bikes, not just racing bikes. Bromptons that fold, Hybrids that are truly practical, Breezers that breeze. -- they rent bikes. A real PITA business, but they do it pretty well. -- killer location, near some great rides. Google 10 best rides in Sonoma if you need ideas. Did half of them and thought it terrific. -- they offer deals. A screamer discount on a cool bike in fact, that I won't repeat here. -- they try hard and care. Swapped an uncomfortable bike for a comfortable one with no fuss at all. -- they are mostly careful, which matters. Michael caught an error I made on a bike I had tinkered with. What did not go well in dealing w them for four days in a row. -- their systems break under load. Many do, but the bike I reserved with a credit card was not there as promised. The substitute went out with both brake releases open -- something my kid discovered on a 20% downhill. Not cool. -- they sold me two tubes that broke when I snapped the stems off them while pumping. User error? Me? Really? Well, maybe... -- they repeat conventional wisdom that's often wrong. Clipless pedals don't double your power, energy bars aren't better than food, etc. But lots of shops do this. Dumb but hardly criminal. At the end of the day, would I go back. I would and will. Happily. read more

These guys are awesome. Super friendly shop, gave us a map and detailed directions about where to bike. They also have a pump and water fountain set up for people to use. We brought our own bikes but they seems to have good practical bikes for rent. read more

Gotta say that this is arguably the best bike shop in Sonoma County. GREAT VALUE: From Spoke Folk, I bought a Ksyrium wheelset (Elite) two years ago. They gave me a great deal, including new tires and tubes from Mavic. Better yet, for two years these wheels have been like riding on rails -- sooo smooth. SUPER SERVICE: Last week I realized I needed professional help to get rid of a squeak, probably in chain. Yes, they swapped the chain and cleaned up my over-lubed drive train (derailleurs, freewheel cassette and crankset). And they were kind enough to do this all within 15 minutes of closing. They also gave me a heads up that I will soon need a new cassette as I went a little too long before servicing. :-) A large assortment of accessories (like safety LED lights, jerseys, etc.) makes it a super destination for birthday or Christmas gift shopping for a favorite cyclist. read more

My customer service wants and needs are pretty basic: If you can't be knowledgable at least be friendly. To get both and at a bike shop...Woo Wee!!! Thanks for your help today Doug! read more

Best place to rent. I have been here maybe 10 times over the 9 years I have lived in the Bay Area. Love it, love it, love it! Good bikes, good price and they have two adorable cats that roam the store. read more

Rented for my 3rd yr in a row. Best service, knowledgeable staff, and friendly people right in downtown Healdsburg. Did 35 mi in Wine country and wouldn't rent from anywhere else!!! read more

On the phone, they were just adequate, but in person, well...I was standing at the front counter in an EMPTY store, staring at the guy behind the counter for about 15 seconds (count it out! it's a long time) while he stared at his computer screen before he even deigns to notice me. Then, his help was glum at best, sullen at worst. Upon returning our bikes, the girl was a little better, but not much. As I was in the shop, a guy comes into the very-nearly empty shop and requests that they change his bike tire. This place is dead. The kid (same glumster) says to him that they're really busy and could he wait a couple of days? To change a tire?! It takes all of 5 minutes! So, customer service: meh. On the other hand, the bikes were in fine shape, and the rates were not bad. read more

Spoke Folk was very helpful during my vacation while riding in Sonoma. When the crowd cleared Doug was SO friendly giving me route advice and directions. He perfectly described the route details, high climbs, white knuckle down hill and the rough road but all with beautiful views! Excellent descriptions and beautiful riding! Thanks! read more

Super helpful staff. Very knowledgeable. I rented a high-end road bike for the week. Pleased with support and service. Other rentals are available as well including cruisers. read more

Lovely associate Kimberly gets kudos for assisting me with finding the right tube for my friend's bike.Along with service manager Fritz,she gave me some good tips on installation,pressure,and removal of goat horns.They were very friendly and professional. read more

I was very pleased with my experience renting a road bike for two days in Healdsburg. The people in the shop were helpful, providing a map marked with favorite rides in the area. They tuned the bike, a Specialized Secteur, for my ride. Everything worked well - which is not always the case with rental bikes. The rides were beautiful, over rolling terrain through the wine country. This place is cycling heaven! When done riding, great food and wine await in town. A final note: This is exactly the kind of shop where you want to purchase your bike from (attentive staff, good service, knowledgeable about the product, etc). read more

This is my go-to bike shop in an area with a ton of options. I moved here on a tight budget with bikes that needed some fixing up and they did a great job, far beyond what I paid them for. And when I've gone in asking for some help with something I wanted to learn to do myself (often not a popular thing in a bike shop....), they were happy to show me what I needed to know. I've rented multiple times from them, never with any problems, and when I'm needing some new route ideas they've always been able to come up with something good. Friendly peeps, good service, great bikes and some occasional good sales. Overall just a really great relaxed place. read more

Great mechanical work on a 1989 roadbike to patch up a wonky twenty-six year old wheel. Then specific and honest advice on purchasing a side pump. Everything you could want in a bike shop. read more

Seriously friendly, down-to-earth and knowledgeable crew. Totally accommodated a walk-in bike tune-up for myself and a friend. Gave great local tips. Will be returning to purchase here. read more

My wife and I rented 2 bikes in early August of this year. Everyone at the store was extremely helpful. The bikes were in perfect condition and sized perfectly. Richard even opened the store early so that we could pick up the bikes early. I highly recommend Spoke Folk Cyclry. read more

I had an extremely poor experience with Spoke Folk. I visited the shop while on vacation and subsequently purchased a high-end bicycle that was a closeout special. The shop packaged the bike and shipped it to me via UPS. Upon receiving the bike I noticed that it had been packaged inadequately and that the front wheel had made contact with the frame, rubbing the paint down to the carbon fiber. I called the shop and was told by the mechanic that packed the bike to "touch it up using black fingernail polish"! This was a several thousand-dollar bicycle...totally unacceptable answer. I purchased a new bike and expected to receive a new, undamaged bicycle. Luckily I had purchased insurance on the shipment at a cost of $60 additional dollars. I contacted UPS only to be told that they do not offer insurance, and that my payment was only to establish an "appraised value" in the event of a total loss. I escalated my claim but ultimately was informed that it was denied as a result of improper packaging. The shop had apparently chosen to package the bike themselves and use the locally owned UPS Store to ship the package. According to The UPS Store, they will only take responsibility for damage if they are responsible for the packaging. Needless to say I was caught in the middle. The owner of Spoke Folk encouraged me to contact my credit card company about filing a claim (they only cover a max of $1,000) and suggested having the paint repaired. By this point in time I wanted to ship the bike back and be done with this mess. Unfortunately the owner did not want to take the bicycle back citing the fact that he sold it to me below his cost. After contacting American Express indicating that I wanted to dispute the charge, Spoke Folk finally agreed to a return. Unfortunately I had to pay to have it repacked properly and shipped back via FedEx (at my expense) setting me back $200. I can honestly say that it was not a pleasure doing business with Spoke Folk and would highly discourage others from frequenting the business. In the end I feel that this whole situation could have been avoided had the bike been properly packaged...a simple case of negligence. The fact that they did not pick up the return freight shows their total lack of customer service. read more

I can't go on enough about these guy's. Fritz is a world renown bike mechanic. Want proof? Yesterday, Chris Froome was in visiting with him because he had heard so much about him. Not making that up either. Please don't bombard him, as he is pretty speedy about turnaround working on my bikes. Doug and the other guy's are really good too! read more

My husband and I flew our bikes out to Healdsburg to ride the Vineman course. We put our bikes together and decided to stop by Spoke Folk Cyclery on our way out riding to confirm that the bikes were put together properly. Fritz(?), the mechanic looked a bit bothered by my request by he took 5 minutes out of his busy schedule. He only tighten my husbands pedals and then he said "That will be $80". Are you serious? What a rip off!! We paid and left. Then, when I was out riding I found my aero bar was loose, for $80 I would have thought he would catch that! On the way out of town we went to the bike store in Santa Rosa and they happily removed my husbands pedals for free. read more

We rented the Specialized Tarmac for 2 days of riding & Richard and his team could not have been nicer. From the girl who checked us out to the techs who put on our pedals & fitted our rides to the young man who checked us in, their customer services was personable & exemplary. Would rent from them again & recommend to others. read more

Great bike shop not to far from Windsor. I got my bike fixed here a while back and the young woman who helped me was very knowledgeable an friendly. We were so happy with our visit that we came back to buy my gf a beach cruiser from electra. they have quality products and a helpful staff. i would def suggest going here to rent a bike for the weekend or buy one if you are looking. read more

First in line to rent and last served. Customer service less than friendly. Given bikes and that was it. Given that most people are new to the area, a smile, taking time explaining the area and going over the bike would be appreciated. read more

These people are great! They came to the rescue of my husband and me when I had a broken frame on our 25th wedding anniversary biking trip through Healdsburg. We came in off the street and they took the time to help us come up with a solution to our predicament so we wouldn't have to cancel our vacation. They located the Specialized representative who made a special trip to get us set up with a replacement frame to get us back on the road. They worked tirelessly to put it all together. It was a near disaster, as far as we were concerned, averted by the helpfulness of the SpokeFolk shop staff and by their committment of the quality of their products. Their service is superb! We felt blessed to encounter such wonderful biking folk on our trip. It is a testament to the biking community. read more

Stopped in whilst in the area just to check it out. I got a recommendation for a great local climb. Friendly costumer service and good experience. read more

My husband and I rented bikes at Spoke Folk during our recent stay in Healdsburg. Everyone at the shop was terrific, the gear was great, but the best part of all was the outstanding customer service provided by the owner, Rich Peacock, when we realized after we'd returned our bikes that we left our very nice bottle of wine accidentally on the counter. The shop was closed once we realized and since we were leaving town at 7:00 am the next morning, Rich very graciously had one of the staff go to the shop and deliver our bottle of wine to us where we were having dinner around the corner (Barndiva...also amazing!)! This is the kind of service that you can rarely find anymore. It meant the world to us! To sum it up - great bikes and GREAT PEOPLE!!! Highly recommend!!! read more

I recently took my mountain bike in for work. The price was very fair and the work impeccable. The bike rides better than when I first purchased it. They also cleaned all the mud off of it for me. Extra care and great price, I will continue to bring my bike there! read more

i started using them for tune ups when i was living in Healdsburg and was very happy with them. when i moved away i tried a few places in Santa Rosa only to be disappointed by incomplete repairs and horrible service. i have been driving the extra miles because they have never disappointed me with repairs and the service is great. Even more satisfying was recently when i brought them a bike i got out of someones garage that looked good except the rust on the gears and chain. I asked for a tune up and replacement for the rusted parts. Jeff called to say that it was so rusted he was not sure if he could remove the part without permanently stripping and damaging the bike. he said it was the worst he had seen. I asked him to do his best and so he tried. It worked!!!! they had the bike for a week while he soaked the rusted parts and worked on removing the pieces and then even longer so he could order the part and replace it. i was very excited and so grateful for his care of the bike although its a cheap brand and would not have been a huge loss in the end. still he did his best and with great results. the total cost in the end was very affordable and much cheaper than i had expected considering the amount of time and care it seemed he put into it. The next day i rode it 12 miles and the day after 28 miles. it rides very nicely and feels great. Thanks again guys for your excellence. read more