Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

This was an amazing company to work with. They were on time , very professional and the area was…read moreleft in perfect condition when they were finished . I've never had a company leave a work area so clean and picked up before !! Updated me with the daily progress and always kept in touch if an issue arose . Would definitely recommend!!

Had to get a 2nd opinion on a leak from the upstairs bathroom. I'm glad we did or else we would…read morehave been taken advantage of by another company. Austin was attentive to our concern and immediately assured us that this problem can be remedied. Had his equipments set up the following day and sprayed biocide to kill any mold that may have formed and to prevent further growth. Took a few days to dry (as expected) and we couldn't be happier we called them. I'm glad we didn't go w/ the other company or else our whole upstairs bathroom would have been unnecessarily gutted.

My husband and I recently moved into a new home and the inspector discovered mold in one of the…read morebathrooms. We reached out on Yelp and A+ffordable immediately responded, while some companies were requesting hundreds of dollars just to diagnosis what we already knew -- which is that mold was present -- Austin came out within a few days and diagnosed the problem as surface mold. He provided a simple and afforable solution and was great to work with.

Excellent customer service. Experienced project manager, Yaniv. A fair and reasonable estimate…read more Supportive office staff to handle insurance claims. Couldn't have been more satisfied with my choice to go with Hydro Restoration.

From the owner: Hydro Hero is your water, fire, smoke and flood restoration partner. Our highly trained…read moreprofessionals have years of experience and the latest equipment to handle any water damage, fire or flood situations. We have restored countless homes and businesses from minor leaks to catastrophic events. We put safety first! Our 24/7 emergency response team minimizes damage and expedites restoration. Water, fire, and flood damage can cause mold, structural instability, and other hazards so we act quickly. Excellence goes beyond our expertise. Our customer service includes respect, empathy and professionalism. We know water, fire and flood damage can be traumatic, so we provide reassurance and support throughout the restoration process. Hydro Hero is licensed, insured and industry-compliant. We restore your property using cutting-edge drying and dehumidification methods combined with meticulous attention to detail. We collaborate with insurance companies to simplify the claims process. Our experienced team will help you document the damage, provide detailed reports, and communicate with your insurance provider to make the process easy. Hydro Hero restores water, fire and flood damage with precision care and expertise. Contact us today to restore your property to pre-loss condition along with your peace of mind.

This letter serves as a formal complaint regarding the inadequate remediation work and unacceptable…read morecustomer service provided by ServPro, the contractor assigned to address the sewage remediation event caused by Frontline Power at my mother's residence. On or around September 23, 2025, at the home of Ms. Gloria Lattimore, Frontline Power--acting as a contractor for CenterPoint Energy--fractured a sewage line. This resulted in raw sewage flooding into the residence. My mother operates a daycare out of her home and lives there with her granddaughter and five children. The sewage affected multiple areas of the property, including the downstairs living room, bedroom, hall closet, half bath, full bath, and wardrobe closet. It has now been nearly two months, and the issue remains unresolved. Throughout this period, ServPro has repeatedly demonstrated a lack of professionalism, communication, and courtesy toward the homeowner. One major concern is their failure to provide my mother with a clear work schedule, leaving her unable to plan or prepare the home's occupants for ongoing repairs. For example, ServPro conducted a sanding job inside the residence without any prior notice. This resulted in extensive dust contamination of my mother's belongings, particularly in the bedroom closet. More importantly, the excessive dust triggered a medical emergency for a young child living in the home who suffers from asthma, requiring an emergency room visit due to aggravated symptoms. Additionally, we were informed that ServPro never advised Frontline Power LLC that my mother should be offered temporary housing during the remediation process--despite the severity of the environment and the presence of vulnerable individuals in the home. Instead, ServPro appeared focused on rushing through the work solely to complete the job and collect payment. This disregard for the homeowner's well-being is unacceptable and shows a concerning lack of respect toward an elderly woman whose home was damaged through no fault of her own. Further issues include ServPro's inconsistent and unreasonable determinations regarding what should and should not be replaced. They insisted, for example, that the vanity top did not need replacing because sewage had not directly touched it. However, they proposed installing a new vanity base while reusing the old top, resulting in mismatched aesthetics. My mother reasonably declined this option. Similarly, they refused to replace the entryway tile, claiming it was not impacted by sewage, even though the new carpet they asked my mother to select would not match the existing tile. They also declined to replace a bathtub that had sewage sitting in it for several days, despite my mother's valid concerns about contamination and long-term sanitation. Throughout this process, ServPro has offered little empathy and made minimal effort to collaborate with the homeowner. Instead of working with my mother to ensure her home is restored safely and properly, they have repeatedly attempted to pressure her into accepting inadequate repair options. Most recently, ServPro has stated they cannot continue work or enter the property without a signed document granting them permission to proceed--despite the fact that they have already been working in the home for over four weeks without requiring such documentation. This sudden change is both confusing and concerning. Overall, my family is extremely disappointed in the way this situation has been handled. The experience has been stressful, unprofessional, and far below the standard of care expected from a company responsible for restoring a damaged home. We cannot recommend ServPro based on this conduct. We request that this matter be reviewed thoroughly and that appropriate corrective actions be taken to address the issues outlined above.

Servpro Memorial West, NW Houston is amazing!! The team saved the day when my washing machine…read moreflooded our first floor. Kudos to RJ, Paul, Mannie, and Kat!

Experienced technicians, rapid response time (hence their name), works with the insurance to…read moremaximize the coverage and to keep costs down. Highly recommend.

From the owner: We specialize in water damage restoration, mold assessment and remediation, and fire damage…read morerestoration. Our team provides fast water extraction, drying, and structural repairs to prevent further damage. We handle mold inspection and removal to ensure a safe environment. For fire damage, we offer smoke and soot cleanup, along with structural restoration. With expert technicians and advanced equipment, we restore homes and businesses efficiently

Great work. Fair pricing. Quick turnaround…read more George and team did a fantastic job with my water damage / mold remediation project. Their work. (Home prep, covering, and barrier sealing) is impressively sharp and clean. His team is punctual, honest, and trustworthy. Would recommend them to anyone.

This is my second review of Mann Eye in the past 90 days. I made an appointment to see my cataract…read moresurgeon, but my appointment ended with an optometrist instead of the doctor I'd made the appointment with. The point of my visit was to discuss the floater I'd been bothered with recently. Nothing was resolved, however, notes were made on my chart so that if I wanted to follow up, the notes would be there. Several weeks ago, I did call back and say I wanted to follow up about the floaters. I was told I needed to see Dr. Andreas Gonzalez. Today I had an appointment with Dr. Andreas Gonzalez. I waited 35 minutes before seeing a technician who did testing (the recent eye appointment was a comprehensive one so testing was a repeat) and dilated my eyes. Finally, an hour and a half later (after watching the same video three times), I saw the doctor. He examined my eyes briefly and then continued with the technician's discussion of macular degeneration. After explaining a treatment they are offering, I said I'd like to do more research before considering. Dr. Gonzales then said to follow up in a year. When I realized he was dismissing me without having addressed the reason for my visit, I was stunned. Once I mentioned it, he gave me some information, but I realized that one of the procedures I was hoping to discuss, he doesn't even do! Not only is Dr. Gonzales condescending, he is also unprepared--doesn't come to an appointment ready to discuss why the patient is there! He seemed way more interested in "selling" me a treatment. Unconscionable is the only word I can find to describe the wasted two and a half hours I spent today.

We experienced a small fire at our residence on 8/1/24. Frontier was knocking at our door as soon…read moreas the fire department left. The damage was limited to major soot and smoke throughout the lower level and 2nd floor levels. A DocuScan was performed on 8/8/24 of our whole house, including outside near where the fire originated. We were told we would be contacted "in a day or two" regarding an estimate and that likely the remediation would only take 1 to 2 days. I contacted Frontier on 8/10 for an update but was only able to leave a message with their answering service. I called again on 8/12 and spoke to a Frontier representative, who had informed me they didn't have any of my information in their system. A 2nd representative informed me that they would get back to me as soon as they spoke with a Project Manager. By 8/13, no one had called me back. On 8/13, I sent an email to both Field Consultants who had visited my house. I received a follow-up email from one of the consultants who indicated they would contact me on 8/14 with an update. As of 8/15/24, no one has notified me of any status, either via return phone call or response to an email. That in itself is unacceptable customer service. They were eager to help us restore our home and more than willing to video our residence, but have been completely silent the past week. Very disappointing.

Loved they showed up in a mask! Sheldon was EXTREMELY knowledgeable and professional! The crew…read morethat came out to do the work was super as well!!!! Could not tell that half my house had been ripped out and carried out my front door - SUPER CLEAN!!