The worst customer service here that I have at any other places. If we could, we give ZERO STARS to this place. If you will come to return the item, don't be surprised when the assistant manager by name CLAUDIA ALAYE will damage it , and then will tell you, that it was already broken, and you are the one who broke it down. Don"t expect on her boss by name FRED WESSON - he is not gonna help you or any other customers, he will only protect CLAUDIA. Don't expect to resolve any issue with such a "nice" workers. The only way is to contact your attorney, and sue them. Terrible, dirty store. Don't choose this one. The customer service is horrible Escape this place if you would like to save your money and health. Should be closed down. read more

The store is very convenient because it is next costco, unfortunately it is the worst staples store in the Valley area. The store managers FRED WESSON , easy tech manager disregard staples store policies, whenever I try to return item, exchange item or purchase any item with discount coupon or promotion flyer, they would play some duet gimmick to blow you off or to buy something not in promotion. Dealing with them is like playing some mind game, not easy at all. First time, I had no idea and fell for it, after several times, I realized their sick games. After being persistent about the staples policy, or calling corporate office to complain, they will reluctantly approve or process the order with unpleasant attitude. Even one time, after I complained to corporate office, General Manger Fred and some tech guy played hide and seek game and hold me at the front counter for half an hour for them to show up with whatever excuses. Very disappointed and unhappy customer as I am would never step into this store again. I encourage all mistreated customers to call staples corporate office to inform them about this poison prick here ruining staples store image. read more

These employees couldn't even get a job in an office. It could be just Staples' (the company itself) fault, too. Their products are great but I really, really can't stand coming here. 1 star because the employees are genuinely friendly (as much as they are useless). read more

Do not come here, the reviews are true... Worst customer service I have ever experienced... Went to print out an email. It costs per min to use their computer that's hooked up to a printer. After 10 min, I find out that the printer doesn't work... So my time and money was wasted... I went to an employee that confirmed the printer had broken, but said she would not refund the money. She asked if I wanted to see the manager, I said yes, she left and did nothing... Figuring if would be easier to remove the charges through my credit card company, I left, and the employee was sitting by a counter, talking and laughing with a co-worker... It is amazing they are in business... read more

The manager here was no help. Went in to get something and I ask for help twice and she could have cared less. Last time I try this staples. No wonder more people are ordering on line. read more

Horrible experience. Walked in with the intention of spending $4k+ for computers for a new business. The "manager" on duty, Ninrod Esteban was rude and completely useless. I approached him to let him know that I was waiting for over 20 minutes and his response was "ok". Total joke. Waked out, headed the Office Depot down the street. read more

Not a good staples bad selection. It use o be a full size store now they cut it in half and share the other half with the dollar tree store. Not a good store would not shop here again read more

Print center has amazing employees. Very helpful & quick.

Pretty terrible customer service. Dudes who couldn't cut it at Kinkos just standing around. One associate on register while 6 visible associates are seen just standing around. I rather go to the Sherman Way one. read more

I normally love Staples & managing properties over the years, ordering online through them & HD Supply regularly, I have never had a bad experience. But I basically never go in person, unfortunately I made the mistake of going to this one. Most of the employees are terrible & very lazy. I was shopping in this particular store & around 9:10pm I asked "Alice" (an employee) where the label tape was, she pointed me in the right direction, made no mention of the store closing, nothing was ever said over intercom either. Between 9:20-9:23pm I asked the same employee, "Alice", where another item was & that's when she told me that they were already closed, that they closed at 9pm, but "didn't know I was still in the store" (even though she saw me 10 min earlier). I saw 4 other customers in the store until at least 9:15pm. I ran up front with over $100 worth of stuff to purchase, but "Catty", the Shift Manager, told me no. She said they had "already shut down the registers" & had "no way to open them", which was not true she accidentally admitted later that she could do it but that it would "take a long time to do" because she would "have to count down the till all over again" which I said was fine & that I had no problem waiting, but she refused. I told her that I had taken that day off to specifically to do this shopping for my upcoming move & that it wasn't my fault that they did not tell me or make it clear in any way that they were closing, so I shouldn't be "punished" for their mistake, but after going back & forth she basically just told me that no one was going to help me & to leave. "Catty" didn't care about selling over $100 worth of stuff because it wasn't her store & wouldn't be going in her pocket. I can imagine that the owner of the store would be pretty upset to know that their employee's do this just out of pure laziness. Especially the Shift Manager, very unprofessional. "Julie" was nice but lazy & "Catty" was rude, lazy & truly a pathetic excuse for a manager. read more

The copy center bitch refused to help me! Go to Office Depot on Victory. I called about the email printing and they blew me off when I arrived with a time sensitive matter. read more

Very bad customer service. Went to store to get buy memo pads, pens, spiral notebook. I wasn't able to find what I was looking for. I asked the cashier if I could get some help and she polite. She called for someone to assist me 3 times. She apologised. I ended up leaving. I went somewhere else for my supplies. I don't think I'll come back again. read more

Worst customer service ever! Xochilt the girl in the print and copy center was so rude. Sarcastic and talked bad about every customer. She would not print some of copy's and was extremely unprofessional. I had such a bad experience that I called to want to explain the the store I talked the the district manger and he hung up on me! They certainly lost my business. read more

I have to say commercial, big box retailers like Staples tend to get a bad rap because of indifferent employees who could care less about the customer. That was not my experience tonight. The employees went out of thier way to show me where certain items were. And when I asked if they price match, they gladly did and actually went over and beyond my expectations. I'm a happy customer! read more

Amazing customer service a++. Customers are always respected and disabled people are helped regardless of sed disability

Friendly and helpful staff at this location. I frequent many Staples, but this is my go to spot. Know most on a first name basis. Consolidated the store and it's still big! read more

Every time I try to come their systems are down or they can't take credit cards. If it's not one thing it's another. Employees are getting paid to be in the store to tell customers that nothing is working. I thought 3rd time would have been a charm but I guess I'll be going somewhere else from now on. read more

Roxana was, at best, curt and totally unconcerned. I had disturbed her trash collecting to ask her to help me find AAAA batteries, something that I couldn't find on their rack. I also wanted to buy a mouse for my work computer. Her unenthusiastic response sent me happily to a competitor. read more

First of all the reason why I'm giving them 3 Stars is because of Jasmine & Roxanna . Rene the supervisor complete *%#hole. We've been here for 3 hours laminating he did not want to give us a single hand and went to break. When one of he's employees hasn't even took a break nor a lunch the whole day. AVOID Rene for help!!! read more

It's 1/22/2016, 12:41pm. I've been on hold for Copy/Print since 12:10pm. I think I win the award for extreme patience for waiting 31 minutes. To top it off, after all that waiting, their call just disconnected. I called back, someone answered and said they couldn't hear me. I called my own phone and line was perfect. I am now calling on a different phone. While I wait, I guess I have time to write this review. It is now 12:50. What's going on..Is everyone on lunch? I don't think anyone is working. I feel bad for the workers. Their management has to be the worst. read more

I waltz in today to deliver some textbooks back to chegg because I was completely over classical music for the semester! I was kindly greeted by a lady at the ups center. She was on her lunch break and still took my transaction! Then, a gentleman comes out the back and just watches her take my transaction not once helping her knowing she's on her break! That gentlemen really pissed me off! People like that need to be written up and I hope that lady's dog is OK! The one star is for that guy! The lady was a 4 stars! read more

So I walk in here thinking oh great it's going to be quick to get some copy's yet theirs one lady helping a customer who's taking forever like forever and I understand that they have to help but if their going to take more time then someone that just needs like 4 Copy's then they should use some common sense and help the person who will be out quicker and then the assistant store manager ask if I need help and says if I got my code yet to print and I told him no so instead of just waiting their to help me he walks away and i try and approach him but he is talking and is completely unaware of my presents yet his associates who he was talking to saw me biggest joke of an assistant manager I've ever seen he was sluggish and seemed to be high or something and also his shirt was wrinkled and not tucked in at all he looked very unprofessional and unfit for the position of assistant manager I am surprised to see this because I myself was an easy tech associate at staples and for a manager or any supervisor to look like that is just embarrassing never ever come here dirty store and also the older lady in copy in print is extremely rude she asked for a break in front of me with an attitude while starring me down I hope they hire better individuals for these departments again worst experience ever I would rather go right down the street to the competition because they have more of a willingness to help read more

I bought laptop online in cyber monday. In online they charged my card and didnt mention they dont have laptop whichever i want. After 2 day i got email saying that they ar out of stock and gave me money back. The problem is when i paid for the laptop why the online didnt show me they are out of stock. Why it took them 2 days to find out if they have the laptop and now i missed cyber monday special. If they told me the same day i could buy somewhere else. Staples doesnt know how to do business. I dont recommend to anyone. read more

I often go here to get large amount of copies made for my students at school or if I am doing a presentation. The staff are super friendly and I am in and out of there in no time. I have never had to wait and their prices are very competitive for large amount of printing. Great store! read more

I came here looking for a 1T portable hard drive. Depressing is an accurate way to describe this store. Not having the item I was looking for was the least of the issues. Basically, what's already been said in the reviews is what I'm getting at. Poor customer service, understaffed, yada yada.. Go to Office Depot up the road, they won't have it either, but at least it's not so depressing. read more

This place needs help badly. Their service is poor here, they don't assist you with anything. Which is bad for people like myself who doesn't use technology on a everyday basis. So I recommend Office Depot by far anywhere in California over this place!! Oh yeah, they charge you 30 cent per minute to do anythiny on their computer which you have to insert a credit card to begin...all bad. I paid $12.30 to not get my job printed out. So it was a waste of my time and money. Office Depot I'm in and out with a greatful read more

This is not directed at this particular location. It is about Corporate way of doing business. I receive almost every day emails with the daily discount of the day. Never looked into it. This last week-end a needed a Flash drive, so I opened the email and navigated to the page and looked at the specials. 32GB drive for $6.99 ! Now that's a deal. I put it in my shopping cart and right away the shipping came up ; $9.99. I went to the local store and bought one for $9.99 and I mentioned that to the cashier. His answer was "It's for lazy people and Corporate accounts" Not for me anymore. read more

Half-assed job!!! These people will not help you or assist you. You're better off going to Target or Office depot.

Bought a printer in December the salesperson told us that Canon and HP were the best for our MAC so we bought the HP. Now the printer is not working. So we go back and explain and we had even bought the extended warranty. Also explained that the printer was under extended warranty but since this happened after the 14 day return policy we had to now deal with HP. Explained their tech person did not tell me that when we purchased this. They stood by their peeps - customer is a liar. Said I had a presentation to present they offered to print for me - why would I trust them with my work when their peeps messed this up. Will not visit here again - any Staples for that matter and I had been warned not to shop there but thought friends were over reacting. Should of listened to them. In order to survive in this market customer service is essential. Didn't ask to be given the store - they couldn't answer when I asked them what would they do if they were in my place. Should of checked the reviews before making this visit. They don't even deserve the star. read more

There are no signs to designate where the line for a cashier starts/ends. About every 3rd time I go to this store, someone cuts me or another customer off in line and gets into an argument. The cashiers won't stand up for you either. They won't tell the person that someone else was next. They do not respect customers. Lost another customer. read more

I like this place the prices are reasonable parking is good as well and lines aren't very long I will be returning here again for sure

Staples sent me a free ten dollar gift card in the mail. This is a good thing. I am a busy man and didn't get to the store until the last day before the card expired. They were bloody closed. At 6:00. In Los Angeles. I though this was one of America's greatest cities, and yet they don't have stores that are open after 6:00. Do only old people live here, what the fu**! read more

I was at the store and stupid male clerk refuse to sale a chair worthy $150. Only because the order was not done over the phone. Also they lazy to assemble item even if you pay for it. read more

Set up an order to be printed and picked up for invitations. Went in to see when they would be done by because my phone was dying. The girl who helped me initially was very nice, but her shift must have ended because she said they would be done soon. I never received an email or call and it was getting close to 8:30pm. I had to find out myself that they didn't print my item all that time because of a text issue. Why wouldn't you call and tell me that after I've paid for it and was stupidly waiting for an email that probably would've never came. They told me they don't print what a customer wouldn't want...I said how would I know if you never called to inform me. I wasn't near my computer to even send a re edit of the photo I sent and cutting close to the closing and pick up time. The employees just seemed lazy on their end and probably were gonna leave it over the weekend, which I do not have time for. I asked for it to be cancelled and a refund. If I receive no refund I'll just take it up with my bank. Poor communication skills for this location, I should've known better. read more

The 2 stars is for the convenience of being next to Costco and a helpful employee named Oswaldo. Other than that, there's really nothing else working for this place. The cashier I encountered is pretty incompetent. I don't think he was properly trained, or maybe just didn't pay attention. The whole time he was ringing me up, he was joking with another employee through their earpieces. He definitely could not multi-task so working the register and talking on the earpiece was too much to handle. The store is pretty disorganized which makes it hard to navigate through the aisle. Oswaldo was the only helpful employee, very eager to help out and knew where every item was. Every other employee seem to be too busy socializing and joking around with each other to help out any customer. If you're in need of office or school supplies, just go to Office Depot down the same street! But if you must go to this location, look for Oswaldo, he'll make the visit a tolerable one! read more

I just left this store after coming to scan paperwork. I first went to the main copy desk seeking assistance and the woman pointed me to the self help kiosk. I stood there for about 3 minutes trying to get someone to help me with no avail. After I scanned my papers (about 50) I realized they had been cut off. I again looked for help and finally got an employee to come help me. I could tell she was already annoyed when she walked up because I had interrupted her attempting to fix a hole puncher. I explained my issue to her and she simply points at a picture on the copy machine and states "you can see this picture, that's why...you can't put them in that way." And she simply walks away. I ended up paying double ($50) for my scans. All of this would have been avoided if I had been able to find an employee to help in the first place. Mind you, when this female employee walked away she walked away to go be on her phone. I will never be returning to staples again. Kinkos does a way better job with customer service. read more

As I mentioned this location has the worst customer service workers but if I can write a complaint off of a bad experience, I can also write a compliment when I receive good service. Roxanna was more than helpful to me and my husband today. It was relieving bc I was for sure I was going to leave there mad. She was the only one working in the print department. She had more than enough customers on her hands than one could handle but she did with care and a smile. She did very well and she made my experience this time a good one. Great job Roxanna! read more

i thought it was me. it's horrible. they say the match other stores' coupons, but if you have them call another store like walmart, oh it's a discount store and we don't honor the coupons. if i want to drop of a ups box and get a receipt, i have to wait, though it takes a second....i never go into staples. office depot is right down the block, so they now have a new staff, which is friendly and so very nice, that i started going there again. when i used to go there, i had a hearing problem, so when the girl said i was yelling at her, i told her my problem, and boy was she awful, as well as the manger. now when i go in, they bend over backwards for me....it's a pleasure to walk in there. but stapes....i get anxiety in that store. read more

They are friendly people. Right when you walk in someone greets you which from the start you feel they will help you the best they can. However, once you get to the service. That's where it goes south. We needed help with getting from prints since their website was not working. Online you can't upload the picture so we thought at the store would be better. They have their computer and the lady that's helping us is showing how to do it online. Um, hello? I know how to do it. When we tell her that it's not working. It's like she doesn't care and pretty much telling us to go find a drive or another computer that works. Yeah, no. Which why I'm back at OfficeMax (same place I went to last year) they let us use their computers. read more

AVOID. Zero customer service. Asked 2 associates for an item. Rather than stopping the menial task they were doing, they told me it was out of stock. 5 min later, I found it. read more