OMG I have never seen such a poorly run store! Came in today for 8 items 6 of the 8 items out of stock. This store has been like this for months now and staff seems to not care! Sorry Staples you lost me as a customer never again! Believe it or not other supply stores do care about customers read more

Previously I had a really good experience. I was able to use self scanning services super easy. And even though I did not need her help the girl working in the department was super friendly. Today I stood there trying to get the scanner working, as it kept saying it was restarting. Finally I decided to ask the staff and stood there being ignored for a while to eventually be told "yeah, that's not working. It's been on and off all morning " (so why not put a sign, I wonder?). So I ask "don't you do scanning ". I was directed to a kiosk in corner that was not working either. I just walked out & found the better, cheaper, family owned Ocean Beach business center. read more

I went there tonight to print a ticket as my printer was out of ink. It was just a simple 8.5x11" sheet to be able to get into the concert. I live a few blocks away and I used this staples regularly. Walked in the door went to the print center and I was told that they couldn't have it printed and that they could have it by tomorrow. Of course the person in the print center was being quite unreasonable and unwilling to do anything for me. I WAS FORTUNATE ENOUGH that Eddie was working there, who was very proactive and was able to print the ticket out for me in seconds. That is what I'm talking about. A++ to Eddie who actually cares about customers and that makes Staples look good. The other employee there should be fired honestly. After reading most of the comments, I realize that the customer service at this location is absolutely HORRIBLE. The only reason this is a 5 star review, is because of Eddie. You need more employees in there that actually care. Went there May 15th 20150 at 745pm. THANKS AGAIN EDDIE!! read more

I had a friend load my big new printer into my car and went fearfully to the Staples store. It had been 5 weeks since it was delivered from Staples online, because my tech installer was dealing with a family crisis and was out of town for 5 weeks. Staples not only OFFERED to carry the huge box into their store, and although they mentioned I had bought it beyond the 2 week return policy and online not from their store, in but a few minutes they had a return label emailed to them for return to the online site, gave me a credit for that machine which I had failed to notice was not wireless, and had a very sharp young man choose for me the best replacement. Which they hauled out to my car for me. All 3 of the staff with whom I spoke was respectful, friendly and absolutely customer-oriented. I have used Staples for years, because it IS easy and convenient, but this kind of customer service compelled me to take the time to let you know. I think they are the best! Ginny O read more

Hit or miss is my description of this location. Appears this store is caught in some kind of "warp", really can't describe it, maybe "much ado about nothing"? The one unfriendly A/A dude looks like he's trippin' for no sane reason, dude needs to find a woman (not me)! That aside, the young lady in Print section, think her name is Violeta is a real sweetheart and very diligent. She alone is worth the trip to Staples. read more

On top of being severely overpriced, this location has shady service. Was told I would get a 2% discount for becoming a rewards member. So I signed up and the total didn't change. I told her I signed up so I could see the discount reflected on my price. She walked away to "enter my info" an came back and the total was the exact same. Kind of thinking I just sold my info away for them to sell. read more

Worse customer service by Esteban. Trying to buy a printer and I ended up going back and forth from another Staples to the Sports Arena Staples twice. When I was there the first time, I asked Esteban to call the other office to regarding a promotion that I saw there. He refused. read more

Horrible customer service. Went to have binding done & the woman was clueless saying the person who runs the department is out to lunch. Was asked to wait 5 minutes and she will be back. She returns and is told I need assistance and basically took her sweet time coming over to me to answer my questions. Once I decided, and placed my order- she continually stopped my project to help other customers. A job that should take 10 minutes took almost 40 minutes because she would stop and help others. And of course no apology. Never will return. read more

I've never written a review on Yelp before but I had such a great experience with a Staples employee today, I felt the need to post about it. Juan A., the Copy & Print supervisor (I had to look him up on LinkedIn to find out his credentials) completely exceeded my expectations this afternoon while I was trying to get a poster laminated. He went above and beyond the basic job description as a Staples employee. He was not only professional - he did a great job laminating my artwork - but more importantly, he was extremely kind, helpful, and accommodating. I had a great experience with him (and would give him 6 stars if I could) because he certainly made my day read more

I have to say that I have been shopping at staples for awhile. I am a teacher and have a high schooler. The staff at Point Loma staples is great. They are friendly, helpful and informative. I don't like when the end of summer approaches but Point Loma staples helps make it better read more

This is one good staples, clean store, friendly staff and everyone is more than helpful. Their print & copy center does a great job, you can email them your doc's or call them in and they get them done and available for pick up very quickly. I'm in this store a lot, Justin was very helpful for me this week when I was trying to buy some accessories for my new computer, Tony the Manager helped me find some other things and my print job was done an hour after I emailed it over. They carry a lot of products that other staples and office max and depot don't. If I ever need to order anything online I can send it here and pick it up, plus they do free shipping on print jobs over $50. read more

Wow I just had the best customer experience I have had anywhere in years!!! I ordered a banner online and received a call from Jessica saying it was ready to pick up. When I mentioned that we mistakenly ordered the wrong size she told me to come take a look and then decide. When I got to the store we were acknowledged and greeted immediately by the sales clerk. A simple hello and welcome but sadly a rarity these days. I found Jessica (turns out she is the manager) and she showed me the banner (which did look great ...just big). She and another employee Mary took their time helping me figure out what size I needed and how I could make the banner better. They gave me some great advice and showed me right away how it would look on their computer. Mary is super knowledgeable about photoshop so was able to help me make some changes. They also gave me some other great marketing ideas - table posters that again they could help me create and print. My whole family was really impressed and we left excited about my new banner and plans for additional marketing material. At dinner my husband and I commented on the fact that sadly you never get customer service like this anymore anywhere. Again super helpful, knowledgeable people in this store that care about customer relations and doing a good job. I will tell all of my friends to come here if you need any printing. Forget kinkos these guys are amazing. read more

My last visit to Staples Sports Arena was dreadful and definitely my last. Buy a bottle of Wite-Out? No, they only come in two's at double the price. Buy Turbotax software? No. Does it include State? No one in the store knew. Call corporate to find out. Corporate did not answer the number they gave at 4 o'clock on a weekday. Return 10 ink cartridges and get $2 each? No. My receipt shows I got zero. Go online and take their survey so the store manager will see your feedback? No. Going to the website they provide -- repeatedly -- says survey no longer exists. read more

This store deserves no star, whatsoever!!! Monday, January 8, 2018, I called Staples to ask them for help with the pricey 3-ring binder my son-in-law bought for his daughter: One metal ring snapped off and pages were being ripped from their sections whenever the binder was opened. The customer service rep answering the phone told me to bring it in and they'd replace it with the same binder if it was still in stock (IT IS). She did not ask me to bring in a receipt or ask any other questions, so I thought it was safe to believe that they were going to honor the purchase of a defective product with a replacement. Because my granddaughter has a hectic school schedule this week, it was nearly 8:30 on Thursday before I could take it to the store for the replacement--a 20 mile round trip. I was not prepared for the defensiveness and rudeness I encountered--the "manager" on duty demanded the receipt and the name of the customer service representative who told me to come in (I had already told her I was NOT the purchaser, and could not, therefore, give her a receipt). She demanded to know how my son-in-law had paid for the item and where. It began to sound as though she thought he had stolen the binder! She refused to honor the original promise to replace the binder. She said it was too late to return defective merchandise--it seems you have two weeks from the date of purchase to discover defects in manufacturing and after that, it's buyer beware. This is not the promise they make to you when buying--they're full of sweet assurances that they stand behind their products and have a hassle-free return policy. This is not the customer service you expect when you do business with a store for as many years as we have, so there will be no future purchases from this or any other Staples store for my family or our business. There are many other competitors who actually stand behind their products and don't hire personnel for their pit bull personalities. There is a prologue to this Yelp--Staples pulled a dishonest practice on me a few months ago and then tried to make up for it with a $20 coupon--it's still in my purse because I still have a bad taste from the earlier incident and haven't wanted to do business with them again. If I had known my son-in-law wanted to buy school supplies for his daughter, I'd have warned him that his money would be wasted there. To wrap it up, if you buy from Staples, keep the receipt forever--even though it will not be honored after the 2-week period of returns, and realize that their business motto is 'buyer beware.' read more

I needed a colored rendering copied and after going to 2 Reprographics companies, i gave Staples a try in a last ditch effort. Kalsey worked with me for at least 10-15 minutes to make sure I was ultimately happy with their service... and i was! While helping me, every employee working behind the desk relied on her to answer and help every issue that developed. On top of all that, being all the drama of working in retail, Kalsey's last act while I was there was to handle an unnerving situation with a drugged local. I'll be back often read more

My Favorite Staples! Customer support is always on point! I love the clearance section!

I go in to do self service copies and the blasted machines are set to make only 8.5 x 14 copies. No matter what I do the things won't register I'm trying to make 8.5 by 11s. After looking like a dork for 10 minutes and watching the idiot salespeople wander around in a zombie trance I left in disgust. The next day I went to the Mission Valley Staples, punched in for my size, made a hundred copies, and was done in three minutes. Hey idiots - one of those $%#! machines should be set to a normal size!!!!! read more

This place is a total joke. Easy button my ass. So my printer is having issues and I stopped in here after my work out at the gym to print a one-page document. I stood at the counter for 5 minutes while the woman working there was taking phone calls and trying not to make eye contact with me. Finally she got off the phone and waddled over to me and I handed her my flash drive. She was unable to pull up my document because I saved it on my Mac at home. Wow, I mean, LOADS of people use Macs and this stupid store isn't even compatible to print, let alone convert Mac documents. So then I asked her if I could access my e-mail from her computer and print it that way, and she said she didn't have internet. Ugh. So I asked if I could send the document via my Droid to her work station using Blue Tooth. She said that was fine. Then the phone rang and she was on it for another 4 minutes (yes I timed her). So she waddled back over to me and handed me a note with the store's e-mail address on it (thought she said they didn't have internet). Finally, after 15 minutes of dicking around, I printed my document. This woman was simply awful. She took phone calls as being bigger priorities than her in in-store customers, she didn't make eye contact with me, she mumbled, was slow, seemed stupid as to what she was doing, and she just acted as if she hated her job and didn't give a damn. While I was waiting, they kept paging the store manager for 10 minutes saying that he/she had a call on hold. I am not joking. They kept announcing it at high volume. I hope for the sake of customers the store manager was interviewing people to work in the print center. On my way out I saw a case of bottled water for $3.99, and decided to buy it. A woman with a cart load full of things cut right in front of me. I gave her a dirty look and said "really lady", then I went to move to another register and as soon as the guy saw me coming to his counter he said he was closed and made me wait at the other one. Then when I went to pay for the water it came to over $5. The fat dumpy woman told me that a CA tax on bottles water made the price higher. I told her that they could have advertised this, and then she made a snotty remark that it was written up there somewhere. In short stupid, lazy people work here. Avoid this place like the plague. read more

Seriously the rudest staff. They're inconvenienced if you need help, which you always must ask for. I asked for plastic display sign thingies and the manager told me they were out (he seemed rushed and wouldn't even walk to the section with me.) I get there and there's an unopened box. Totally annoying. I hate coming here. It always sucks. Office Depot from here on out. Third time of assholery here. I'm done. read more

Luis has the best customer service. I use to get all my printing done at fedex but now I always go to this staples location. I highly recommend this location for all your printing needs. Don't forget to ask for Luis! read more

This is my usual office supply store - paper, envelopes, pens, appointment books, printer cartridges. Whatever you're looking for, they've probably got it. Service is generally helpful. Prices sometimes seem a little high, but usually good selection. read more

Have to say the costumer service of Mariana was A1, came in to do a return on a printer I bought online. For some reason the system wouldn't let her do the return so she went out her way to call the online service and go through the whole process of getting my return. Thanks Mariana! read more

No wonder these stores are going out of business. Customer services is horrendous!!! Went to buy an iPad and no one was around to help. Asked the front for assistance and still no one showed up. So as we are waiting the alarm kept going off ever 2 minutes and was really annoying. Needless to say we walked out without buying anything. I can only wait so long. It's sad because we were long time clients and spent so much money here. Well no more...AMAZON here I come!!!!!!! read more

A serious misquote on a printing job has left my employer and me doing some serious scrambling. Originally quoted over the phone $110 for 500, I was astonished at the jump to $350 for 300 when I took my documents into print. The $10 discount for "inconvenience and miscommunication" seemed like a joke. Staples will not be getting my printing business in the future. EVER. read more

Ehh all i want is a pen with a lanyard. A pen that i cant lose. No avail. But they do have a cool slap watch for ten bucks that would be great at the gym. Might go pick that up this week. Just a staples store with some stuff no deals really. read more

This is the worst Staples I've ever been to. Had 3 different employees scrutinize my coupons before telling me I can't use them. I hear Staples is closing hundreds of stores. This should be one of them. read more

Unbelievably bad service at the printing service today. I spent 20 minutes waiting for this girl to help me while she huffed and puffed helping someone else ship one USPS envelope. She seemed absolutely overwhelmed by the task. I finally get my turn and I ask her to print 2 sheets of labels from a memory stick. She puffs again and asks me if they're formatted. I said yes. She puffs agains and tells that she just doesn't have the time to help me and besides she doesn't have to help me because during the holidays she's not obligated to do same day orders. WTF?! She says she needs to work on an order. I said "Are you saying you're too busy to simply hit print on your screen?!" She says yes. WOW There were no other customers there. I wish I could give no stars.....Hoping she'll make it on Santa's naughty list. Lame:( read more

WORST.STAPLES.LOCATION.EVER Every time I come here I'm just pissed off. They need to reorganize the entire store. I have no idea where anything is even though I've been here a handful of times, always a huge waste of time. The pb location was way better and unfortunately shut down. read more

The last 4 times I have been here have been MISERABLE. I will not go back (except to do a return that is in my car). This store needs an entirely new MANAGEMENT TEAM. I don't want to waste my time listing my poor experience here, I think others have done that already, I will be taking my business elsewhere. There is no EASY BUTTON at this staples. read more

I came to Staples to get my phone screen fixed, which costed me about $150 tax included, however when the guy handed me my phone, the TouchID for my iPhone6+ could barely register my fingerprint, and then completely stopped working. I came back to the store, and they said they couldn't do anything about it, so they gave me $30 back for the issues. However, as time went on more issues began to present itself. The screen apparently was coming off due to it not completely being put back together when I came back to resolve the TouchID issue, and then after a while my phone completely turned off. Honestly, I have only been getting more issues with my phone rather than resolving the issues I came into the store and paid for. read more

Very slow employees care more about flirting amd talking to each other rather then helping there customers. If yoi can find a different staples unless the staff changes! read more

The 'customer service experience' was just awful. Twice they failed to do what they said they would do, and that I paid over $700.00 for them to do. Maybe the worst store I have ever visited, at least in recent memory. Apathy/ low morale in the staff, probably understaffed too. I will actively plan my life around never having to go there again. And I mean that. read more

This is by far the worst Staples I have ever been to! I have given this store 4 chances and each time it is worse. The shelves here are so bare, it looks like they are going out of business. I often need basic office supplies and they never, never have what I need.This is stuff that is in stock at all other locations in San Diego.The staff is very unmotivated and morale seems to be at an all-time low. Good luck getting someone to acknowledge you. It's time for a change in management. Every other Staples is better than this place. I highly recommend the new location on Garnet, where the staff is positive, energetic and they actually have product in stock. read more

Good price for a tablet case, however, when I asked to speak with a manager in regards to a hiring sign on the door that encourages to apply inside or online, the kind cashier contacted the manager who was unable to even come to meet with me to answer some questions about the position. I asked if she could ask about shifts that the job required so I wouldn't waste either of our times and the manager told the person kindly helping me that they would discuss that after an app was submitted. Perhaps they should adjust the sign or even come out and spend a moment, to give more information before someone invests the time it takes to apply. read more

Late night print job? They got me in just before closing, printed and bound my 220-page manual in 15 minutes. The price was high, or the rating would be 5 stars. read more

I second every bad review that has been given for this store. Staff is scarce and unmotivated. Shelves are sparce. They never have what I want in stock. Worst office store I have EVER been to. The people who gave glowing reviews must have been paid. read more

Completely unhelpful. I had to ask 3 associates for help finding an item. All of them did the minimal amount effort with serious amounts of attitude. An employee was even vaping inside the store! Absolutely ridiculous. read more

I love Staples....but hate this particular store. Went in today...manager shooting the bull with Staples person, while loooong line of customers with only one checker. The young girl was doing her best...answering the phone, helping incoming customers with questions, and then ringing up customers. I asked who the guy was that was standing across the way talking the whole time, and she grimaced and said "the manager." I asked if he ever helped out, and she said, "not really...always has something important to do." Staples - you need to pay attention to this store...see all the bad YELP reviews...need new management at this location badly! read more

All I can say about this store, Alex the Tech guy is completely awesome! Great customer service skills and very knowledgeable about computers, tablets, viruses, etc. Helped me pick out an awesome lab top :) Staples need more people like Alex. In retail customer service seems to be very important, and it is truly what makes the difference. read more

This has got to be the worst staples ever ..worst customer service I've ever seen anywhere in my life ..one older African American man in particular was very rude to me for no reason read more