I was out favor running and I've gotta say, the baristas here are so nice! I've never had this pleasant of an experience before and just wanted to shout out the girl working the register (I wish I got her name!). Thank yall for all you do and handling a complicated favor order with grace- much love read more

Starbucks - Beautiful drink I asked them to surprise me with ! I believe it's mango and strawberry - Coffee & Tea Near Me - Austin, Texas

Love this location, the customer service I received this morning was 5 stars! Also love how quick and easy it is to order and pick up with the app. read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

I haven't had Starbucks in a minute, but since the weather don't want to act right I went in here to get something to cool off I ordered a venti vanilla bean frap with strawberry puree and white mocha y'all this was so delicious, it tastes like I was drinking a cheese cake instead of eating one. The staff were friendly and the establishment was clean. read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

the sweetest little team member, she had this crazy long hair, was so helpful in aiding to find an option for which drink I wanted, this girl knew the menu or at least the parts that were GOOD. loved my drink A+, really brought light to my day. read more

Starbucks off 620 and Anderson Mill was a step above the rest! It was a great location for working out of the office. Shoutout to West and the rest of the team for their great customer service. read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

I am not sure I get the low rating for this location. The staff that makes this location stand out. They are so kind and good spirited. Also this place does not get as noisy as some other locations. read more

Starbucks - Counter - Coffee & Tea Near Me - Austin, Texas

I came in today to get the pumpkin spice chai after they had ran out of chai yesterday, I went to the register to order & asked if they had chai & the mans response was very rude, as I began to order he continuously made the interaction uncomfortable & awkward. I was treated like I was ignorant, he was much older than me & I also work in a coffee shop so I was shocked on his attitude read more

I usually have decent coffee and service from this location which is my neighborhood one. Unfortunately, I got a really bad cup of coffee last night it was only a tall caramel macch w extra caramel syrup. It had so much milk it was disgusting and what caramel I should add to complaint. I poured my cup down the drain and called the store. Was apologized to and told to supply my name for the list. This morning I got up to claim my remake and to add more goodies. Well, after explaining at window the store manager Evelyn Pineda whom sounded like it was her I spoke w night before goes back and forth with me on my credit. She claimed she was looking for the receipt in the system...ok, I don't even get a receipt when I order. However, she needs the receipt to see if I was refunded the $$. If it was its not in my account and its not the instruction given to me when I called them the night before. The total order was $8 it included a danish, I was obviously telling the truth because I specifically told her the time I ordered and amount eventhough they don't provide receipts to their customers (she wanted to know that too..to find the receipt). So, basically I was given her card not sure why, I paid for a new order and told her it was not worth my time to go in rounds about a $5 cup of coffee. Its petty for a manager to treat a customer as if they were lying about a tall..not grande, not venti coffee they screwed up. Evelyn Pineda the coffee was not refunded in my account, your Starbucks provided a pathethic cup of joe and you provided the worst customer service. Its not about $5, its about the service and product you put out. It will be quite awhile before I entertain this location again with my time and although its $5, my hard earned money. read more

Starbucks - The phone call made the night before to tell them their coffee was undrinkable. - Coffee & Tea Near Me - Austin, Texas

See all

I go to this Starbucks often as it's very close to my kids class but somehow dint review it sooner, this place is good mostly they don't screw up order, staff is good but one guy, I don't know his name he ties a small pony tail sometimes, he is outstanding whenever he is making drink it's always lively, welcoming, friendly smiling and he is good with kids( mine usually won't have patience, while waiting for his), but he will be super nice! read more

Luke the shift manager is the best!!! So friendly and made my day. The service was quick as well especially given that I ordered during the morning rush. read more

Ive been going to this Starbucks for many years. The staff was always helpful and straight to work. They have hired members who care more about their hair than doing their job. The lack of efficiency and after the employee finished messing with their hair I finally got my pastry. Ordered it ahead thinking it would be quick... and it was anything but. And my drink was only half filled ( I get it often and know it's not supposed to happen ) Overall just disappointed in the service and quality of a location and store I enjoy so much. read more

I placed two online orders this morning for pickup. Upon arriving at the parking lot, I noticed it was hard to get in due to cars in the drive-thru, wrapping back and into the main street., way busier than usual. Once I was able to park in front of the store safely, I got out of the car, and there was a sandwich board in front that said "DRIVE THRU ONLY" with an apology note that the lobby was "temporarily closed." Now, this has happened before due to store issues or staffing, but it is usually not a big deal. But, inside the store, there were several tables occupied with customers eating/drinking, not sure what was up with that. I was in a hurry, hence why I placed the online order and counted the cars, and it was 17 deep to get to the drive-thru. I did not have time, so I tried to call the store and have them cancel and refund my order. No answer. I will have to reach out to Starbucks directly for the refund. If you are closing the lobby I am sure there is a good reason, BUT, the first thing you need to do is close the online orders unless you are going to have someone at the door to hand them out. I know "first-world" problems, but it was a pretty frustrating experience for myself and several other patrons who arrived at the same time. read more

I'm so sad. I go to this Starbucks pretty frequently and I always see the employees offer whipped treats to sweet pups in the car at the drive thru. So today I decided to bring my sweet boy to Starbucks with me. He typically hates car rides, but as we neared he drove thru window he peeked up with his tail wagging as if he knew What was coming. To my surprise the drive thru employee didn't even acknowledge his happy wagging tail even with my window down. He didn't offer any sweet treat for my puppy. I left that drive thru with the most disappointed dog I've ever seen. I think it's the responsibility of Starbucks to acknowledge everyone who visits their locations no mater their species. #doglivesmatter read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

Lime Frosted Bar. Got the frosted bar lol. Out the bag lookin like grandma had a bad day. read more

Starbucks - Lime Frosted Bar - Coffee & Tea Near Me - Austin, Texas

Pulled up to the window after a long and terrible day at work and Miss Miranda was a bright light who cheered me right up. She was kind and helpful when I had a question about my drink. I love ordering from this store as everyone here is kind and I never feel rushed, but Miranda today was something special. read more

This literally has to be the worst Starbucks location ever! The service is horribly slow and the staff as a a whole is unapologetic. The place usually feels untidy and dirty and gets super busy too at times. Don't go to this location unless you have to. read more

I really enjoyed my experience at this Starbucks. Every time I go here the workers are very kind and they always get my coffee right! I usually go to this Starbucks exclusively for those reasons and I will be sure to return here in the future for my coffee cravings! read more

This Starbucks is tucked into the HEB shopping center. They have a drive through. What more can you say about Starbucks? Is what you expect, over priced coffee that is usually way too strong. The service was good, the line was way too long. I'll give it another try. read more

Starbucks - Drive thru is around the corner - Coffee & Tea Near Me - Austin, Texas

I started going here about 2 weeks ago and every time I'm met with such a pleasantry and positivity. From the time I pull up for my order to when I get my drink which feels like seconds. Even when I see 10 cars ahead of me I know it'll go by quick. Thank you to the Starbucks team at this location for being such a positive start to my day read more

This is the worst location I have been to in Austin. Came in about a dozen times over a 90 day period and more often than not they get the orders incorrect. I wish I knew the lady's name, but she is the reason for the slow lines and messed up orders - she needs a lot more help and or training from the manager. read more

In my opinion, the worst location in Austin. 3 days in a row my drink is wrong. (Same thing happened to my friend 20 mins after I left) Thanks to social media for sharing. Not only that the girl at the window was rude and "pushy". The ONLY perk with this location is that they have a drive through because it's raining today. I would not recommend this location to anyone. You are better off getting out to visit another location with a friendlier staff and who actually gets what you pay for correctly! read more

OK I have so had it with this location! They are not near as efficient as many of the other stores and I finally decided to write this review today because every time I go to order my favorite thing, they are always out of it! Doesn't matter if it's nitro cold brew, pumpkin cream, Irish cream, you name it, they're out of it! This is no longer my go to store at all! If you have a specialty drink, for heaven sake you ought have enough of it to sell to people! read more

I always enjoy coming to this Starbucks location. If I am in a hurry, I love the drive through option! Then I can get my passion tea lemonade fix quick and on the go! Of course if it's 6am I'm on my way to work, a tall coffee with a shot of espresso is the way to go. The baristas are friendly and the facilities are clean. Parking can be sometimes bad with Torchys Tacos next door and Panda Express, but don't let that deter you. read more

No Reserve Coffee!!! No stars not available. You would think all Starbucks are the same, nope. This one does not provide the basic "coffee" menu with reserve coffee. Now I wasted time and gas on this store. Why can't they call it "Almost Starbucks" or "Not Starbucks." read more

It's true. I am addicted to the evil liquid of spark that is served by Starbucks. I have visited 100's of Starbucks locations throughout my obsession. This location is THE BEST ever. Thank the coffee bean heavens for Evelyn and Chris who have worked tirelessly for years at this location. My coffee drink as well as other items in my order, is made to perfection and delivered with exuberance at the crack of dawn each and every time. I drive past THREE Starbucks locations during my commute in order to have my daily infusion of superior service, much needed caffeine and a friendly face to bid me well for the day. It's worth the wait. read more

Do you enjoy long, silent stares after handing someone your payment in a drive-through? How about being handed your drinks with the same sullen, wordless glare? If so, this is your place. I get it. The job isn't awesome. I don't expect to be treated like royalty, but please dial down the "veiled" hostility a bit. read more

Extremely slow drive through today. Appears 2 were working? But when i ordered a tall non fat, no foam latte, i should not get 1/2 cup of foam with 1/2 cup latte. It's not what I requested! read more

Starbucks - That's over 1/2 foam. - Coffee & Tea Near Me - Austin, Texas

This location has recently went downhill. They have an employee that has no clue what they are doing, I think the name tag says Sole. Three times now this person took my order then asked me when I got to the window what my order was or handed me all the wrong drinks. This last time I thought I had a cold brewed coffee so I drove off and it was actually a sweetened coffee so I had to go back through the line. I'll go to the other location from now on. read more

Why did I give this place another chance? Worst Starbucks ever. Wish I could find a different one. Maybe I'll try the Mojo's down the street. read more

I've gotten great service at this location. Last time I was here I came in about 10 minutes before they closed. I apologized and order a caramel flan latte. I was pleasantly surprise that I didn't get the rush service being that I'm sure the employees want to leave. I felt my drink was made with care and consistency I've come to expect from Starbucks when they are on point. read more

This seems to be a very popular location. The crew is very efficient; however, so don't let a line dissuade you. The store front is small, bordering on claustrophobic, but there is a drive through and some outside seating. If you are getting coffee to go, this is a great location. read more

I waited in the drive thru for like 30 mins listening to my sick ass gangsta beats and i had no idea where to order bc im sped so i yelled out "where do i order?" and the machine guy person replied in a funny way so that's why i gave it two stars instead of one #kanye2020 read more

Last time I was there the girl (blonde) was so nice, positive and friendly. There's still hope and finally they have coconut milk!!! read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

Just really amazing people and I don't know they just brighten my day whenever I see them

They've messed up my orders several times despite me coming back here. Service is about 60% successful. Probably the last time I ever come back. Literally just another Starbucks, they're everywhere. Just go to a different one instead, it might be slightly better. read more

It would take a lot for me to stop going to Starbucks. This location is convenient and has a drive through which is the only reason I ever go here. But it is awful. They *regularly* mess up my drink order (hot instead of iced, the wrong size, not enough shots, etc.), and don't make drinks properly even when they are technically making the right thing that I ordered (i.e. an entire inch of thin bubbly foam that dissolves and leaves you with a half-full cup). The attitude is horrible, the service is slow, and I have NEVER been offered a free drink coupon despite the number of times they've screwed up my order. This is not a question of demanding free drinks; it's the fact that they don't acknowledge their mistake and attempt to make up for it, which is, quite simply, poor service. Even so, it is still a Starbucks, which means that the food is decent and the drinks, when made correctly, are great. Even a crappy Starbucks is better than a lot of other coffee places. If you go, expect to wait for a while for them to fix your drink after they screw it up the first time. read more

Dumb a$$ people work here. Seriously waiting on my order they don't even take my name which isn't that part of the starbucks experience ordered two Venti iced Carmel macchiatos got one and was waiting eternity for the other until I snapped and asked how much longer would it be for my other identical drink. Turns out the one working the window took my drink for the drive thru orders while I was waiting for my other drink. Get it together people follow the rules maybe if you took my name to begin with you wouldn't have fucked up my order ugh! Customer service sucks here I could get better service at McDonald's. Why am I paying $5 for a cup of coffee to be treated like sh!t?? read more

Awesome to get some alone time outside on the table. Usually very steady but not slammed.

This morning I went to Starbucks to get a free holiday reusable cup. Things have been stressful, unpredictable and upsetting the past 8 months and I know a free reusable cup isn't much, but it really made my day. The woman who gave me my order, I think her name was Apol, but I could totally be spelling that wrong/didn't get a good look at the name tag and I profusely apologize if I did, but she is so incredibly kind and makes my day whenever I see her in the drive thru. She brightens up my day and makes me feel good the rest of the day, even if it has been kinda sucky from the start. I appreciate all of the workers at Starbucks and all they do for the customers, especially during COVID. Thank you guys for all your work and dedication. read more

Friendly staff and always great coffee! I will comeback because of the staff and of course my caffeine addiction!