Mayra and the team at Starbucks are putting in WORK today (and probably everyday). I came to work here to the last couple of days and they are running like a well oiled machine! Despite a huge influx of customers early in the morning, the team was cheerful and gettin ordered prepared as fast as possible. When I arrive there were about 20 teenagers here before school and they were all cleared out fairly quickly. Yesterday I tried a gingerbread latte and it was good, today I got an Americano with gingerbread syrup and it wasn't quite sweet enough so Mayra helped me out and it was so good! Taylor was also very cheerful and making sure guests knew that they were being taken care of/their orders were on the way and overall just had a great vibe to her as she helped customers! I was super productive while working here which was great too! Appreciate the hard work during the holidays and the positive attitudes. Thank you! read more

Starbucks - Inside - Coffee & Tea Near Me - Brea, California

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I came in today and got 2 Tomato & Mozzarella On Focaccia for $8.35 each. It looks nothing like the picture. Very little ingredients when I opened up the focaccia sandwiches. Was it worth the price? Definitely not!! I wouldn't get this again!! It wasn't very busy and there were about 6 staff members. Most customers ordered online to go. As for service, I waited about 20 minutes and they didn't call out my name. When I finally checked, it was sitting there. No staff said anything when I picked it up! read more

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Terrible experience. I work near this Starbucks and order here 3-5 times a month. Today I simply asked for a cup of water and was told water is only complimentary with a purchase. Really disappointing customer service for regular customers. read more

Great location--on a hill at the Olen Center. Walk in or drive through is attitude free and positive. Efficiency just flows here. Crepe Myrtle blossoms augment the experience here. The location is quiet enough for small meetings and cozy creative sessions. The new drink offerings include boba in a color one would not expect. 555 Pointe Dr. Starbucks is still performing at a 5 star level. Heard whispers by locals this is a favorite after school/work venue. Tropical theme inside and clean. read more

Starbucks - #YelpElite #Yelp #coffee - Coffee & Tea Near Me - Brea, California

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I come to this Starbucks once a week around 3:30pm because I have an appointment across the street. I routinely wait an ungodly amount of time in the drive thru. Today, it was over twenty minutes for them to serve about six people. Every car seems to take five to seven minutes each. I have no idea why. It's frankly ridiculous. I'm late to my appointments so often that I genuinely will never come back after today. read more

I have visited this location numerous times and have been meaning to leave a review for a super sweet staff member named Brooke. She is one of the few friendly and welcoming staff. So shout out to Miss Brooke for being a high point in my day when I drop in. read more

First review of 2025! First time at this Starbucks which appears to be fairly new. It looks pretty spacious inside, I only went to the drive thru though. The location is terrible, not easily accessible off Lambert at all, and you have to go all the way around the entire building to enter the drive thru line. I can imagine this place being a nightmare during a busy workday morning. The service was fine, nothing outstanding but not rude. read more

I visit Starbucks at least 5x/week and this particular one at least 3 of those visits and must say the staff there are always very professional and friendly. They are trying their best and many entitled people nowadays think just because it's drive through its "fast food" with your coffee pre-made like McDonald's. Brenda went above and beyond for me recently as another store messed up my order but i didn't want to drive 30 min back to Upland. She offered to fix my order as i already paid for a new drink. Thanks Brenda for helping out even though it wasn't your store that made the mistake. Inside is very clean and calming but the seats are hard so we don't sit for too long i guess. Greatful to have a store on the way to work and with hardworking people at this store. read more

Convenient location off the freeway to get your coffee fix when on the road. Clean and has a huge lobby with indoor/outdoor seating. read more

Starbucks - Outside seating - Coffee & Tea Near Me - Brea, California

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Ambience - clean Service - 3.5 out of 5 Product - 2 out of 5 You are wasting your $. Every Starbucks I go to I do a "sniff" test to see if you get what you pay for. In this case, coffee, latte, etc. using standard tall size as the litmus test, this is what a $5+ latte looks like newly bought ‍. That's 2/3 of the product you bought. Save your $... buy kcups and brew at your office. read more

Starbucks - Coffee & Tea Near Me - Brea, California

The crew here is great! Professional, courteous and top notch! Clean establishment with an excellent environment for getting work done using various devices. My go to Starbucks in Brea. read more

The worst! Drive thru is slow as a snail. Employees are super slow and not kind. Then dare ask for tips.... Spare yourself and don't drive thru here. read more

I have written a fantastic review for this location in the past for friendly baristas and management. Unfortunately I did NOT have a great experience this morning. As my birthday was yesterday of course I could receive my annual free drink. This year I received an email that I could use it on the 3rd, today. I got up to the window and the barista at the register was very normally friendly. No issues with her. I told her I have a birthday reward but now at this time it's not popping up. I showed the email and the manager came to the window. Mind you this is my favorite location to go. The manager knows my regular drink I order, recognizes my voice and is super friendly. The manager that came to the window was different. I asked for the manager and he said I am the manager. I said where is the regular one and he shrugged his shoulders and said I'm the only manager. Like what??? He said tartly I'll give you the drink today but not next time. Handed me the drink and I was shocked at his unprofessional attitude. I hope this isn't a turn in this store's performance as if I have this experience again it will be the last time I go to their store. I'm giving 3 stars because the drink is great and the barista that originally helped me was ok. She tried. I was let down this morning and the manager on duty this morning gets an F for his behavior. read more

The service here is disappointing. I walked here to pick up my mobile order which mind you allowed me to place for in store pick up on the app. When I get to the store the doors are locked and they still have an hour until they close and they refused to give me my order and are telling me through the door I have to use the drive thru in a car. I explained to them I walked here and didn't have my car and they still refused to help me and give me my order. The employee then had me meet her in the drive thru on foot just to tell me again I had to drive there with a car when she had the window open and could've easily just handed me my drinks through the window. I asked the employee her name which she stated was "Mayra". Mayra's customer service is very poor, she shrugged her shoulders at me when I told her I walked there making it seem like she could care less. Disappointing experience. read more

I'm not a coffee drinker, so don't ask me about the coffee's taste or region or beans ... that's all lost on me. However... I do love great service, tea, snackies, goodies, and air conditioning! I'm so glad this Starbucks opened, because they have all of those things & a drive through!!! They also have Oscar, he's so good he had me buying goodies for my hairdresser! Yes, I'm blessed with having my hairdresser just next door @midori I will definitely be enjoying my teas from this Starbucks from now on. You should also try it read more

Starbucks - 1/2 Green 1/2 Black Ice Tea - Coffee & Tea Near Me - Brea, California

Went into this location to buy some coffee and use the restroom as we were heading out for a long drive. We were greeted with an attitude being told we needed to make a purchase in order to use the restroom. What kind of customer service is that! We made our purchase, and proceeded to use the restroom; and were told no when we asked if we could go in. No I contact whatsoever. Working in the customer service industry, I know that you treat the last customer of the same way you treated the first one. I understand that the closed at 9 even though on their page it said 10. We didn't need to know that we only had one minute to purchase and receive an attitude while we were there. Definitely not the service that Starbucks prides themselves of. read more

Went and got a Carmel ribbon crunch Frappuccino and it came out instantly and was soooo good Starbucks on top

I have been to A LOT of starbucks and this one had to by far have the worst customer service. I don't usually write reviews, but the experience i had today was horrible. Stood at the register for over 10 minutes waiting for my order to be taken while the workers chatted. Then when he did take my order, didn't even acknowledge how long he had me waiting. Then made the drinks for the person behind me first, then gave me my drink with no straw but gave it to the other customer. Don't ever go to this starbucks, employees need to learn customer service skills read more

The crew here rocks! Professional, courteous, always gets the order correct, love their breakfast burrito - always hot and tasty, don't normally go to Starbucks but I'll make an exception for this location. read more

I come here at least 2-4x week. The staff are always very nice, ask how you're doing, and are hard workers trying their best. Recently i had a drive-thru order royally messed up at another Starbucks but after calling them, they offered to credit my order but i'd have to drive back which was 30min away so i decided to just buy a new drink on my way home. I didn't tell the staff about the issue at the other store until i paid for my drink and handed them the 99% full drink to trash. That's when she asked why i didn't let them know i had this issue or they'd comp or fix the other stores mistake. Long store short, Brenda was super nice and went above and beyond when it wasn't her mistake or her stores. Thank you Brenda!!! read more

Poor customer service. Made a purchase, sat down to read, and they asked me to leave because I didn't have my cup in front of me after purchasing. read more

Leaving this review just for Michi working the drive thru! Michi is fantastic and so sweet! Great customer service, great attitude, so freaking nice! I adore Michi! read more

The barista with fake eyelashes and petite height was extremely rude. I understand how hard it is to be nice even through busy moments at work but her attitude made me uncomfortable and upset. The Matcha Frappe was bleh...I like the one in Placentia better read more

Second time at this location... both times close to closing! Baristas have great attitudes and make you feel like it was a pleasure serving you! Super clean location! Yes- you have to drive around the building but so easy to access and very safe feeling! read more

Not worth the fight but I'm pretty sure it's illegal to decline a cup of water. I work at Olen and my building water fountains are down at the moment. I was told I needed to make a purchase by the employee to receive water. Not reflective of the products at Starbucks obviously but it does reflect the management and the quality of service at this location. 2 thumbs down. read more

An amazing new Starbucks. Great staff. This area needed a new Drive thru Starbucks. Come enjoy. read more

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Drinks are hit or miss. Been here over a handful of times. Service is a straight miss- Brenda in particular was extremely rude. I am understanding that this may be a very overwhelming time of year but coming from being in the serving industry you need to be able to talk to customers in a polite manner regardless of what is happening. I felt the situation was a little uncalled for. Too many Starbucks around this area to go back. read more

Oscar is extremely rude. I come to this Starbucks regularly and never have an issue. Besides for today, i come in with my boyfriend I ordered my drinks and get my stars per usual. And after ordering I realize I forgot to order a drink. So I give my boyfriend my card and send him back up and at last second I think "wait let me get my stars" I go up to the register and ask oh let me get the stars actually and the barista Oscar says "I can't" very rudely. Excuse me how am I not able to get my stars on a drink I payed for. Terrible customer service. Very disappointed. read more

New ! Easy for locals in this area to walk to! Have been a few times. Friendly staff. Clean store. I enjoyed their breakfast sandwich too. I didn't find the wait long- But I'm sure they can get busy. Be patient, So many places still don't have adequate staffing. Nice outdoor patio too. read more

SLOW!! Don't try to come to the drive thru or inside if you're expecting to be fast or quick...

beautiful interior. however, their service is very poor. there were only a handful of people waiting by pick up but my order never came out. after about 10 mins, I asked the barista where my order was, her response was "we're behind". I had to leave for work so I left without my order. this happened twice in one week. i won't be coming back here. read more