Standard Starbucks food and drink, but horrible customer service from the barista. I ordered a rather large order for my family (so did my duty as a patron), and wanted to grab some water as well. I said "excuse me" 4 times to the barista, and she ignored me (The woman next to me looked confused about it as well, so I know I was loud enough), and then finally I had to wave my hand in her face to get her attention (she was less than 2 feet away from me). When she did look at me, she gave me a smug look and simply said, "yes?" I asked if she could fill my water bottle up, and she said, "give me a minute," and turned and walked away. Another (very kind) man came over and then helped me. There was no one behind me, and it didn't appear busy. I don't know if I somehow offended this girl who is in a customer service position by my "excuse me's," but regardless, the mid-20's, dark haired girl with brown eyes, working the morning shift on Tuesday, 5/21, was extremely rude. If management is reading this please remind her that if a customer politely says "excuse me," she has chosen a position where she is obliged to acknowledge the customer and ask how she can assist. Thank you. read more

It took entirely too long for me to receive my drink. I ordered, and behind me was a large group of people who all received their drinks before me. After that group left I asked if my drink was being made and the barista said they were about to start it now. I ordered it 20 minutes ago, well before that group of people, so why are you just making it now?? My drink should've been given to me first since I ordered first, or, at the very least, start making my drink first! Seems like common sense but Starbucks seems to be lacking that. Very annoyed as I had my pets in the car and had to keep going to check on them and turn the air on since it's 100 degrees outside. read more

It is one of the best Starbucks locations. It has really nice area outside and very clean inside. The staff here is friendly and works very fast. read more

Starbucks - Coffee & Tea Near Me - Castaic, California

Came in today on my way back from Lebec, fighting a speeding ticket. I won, so needed a celebratory latte... not to mention I was exhausted from waking at 5am to drive up there, and needed to stay awake for the drive back to LA. Pulled into the parking lot and saw the line in the drive-thru... it was massive. 10+ cars. No way I had the patience to wait that long. So I parked and went inside. No fewer than 20 people in line inside. Stood there about five minutes and didn't move an inch. What was really perturbing was that nobody working there seemed to be moving very fast at all. Seriously, their pace was a lazy Sunday afternoon pace, not a jammed up at 10am pace. Walked out and ended up grabbing McDonalds coffee instead. Irritated. read more

I was very surprised to see how nice this Starbucks was considering when I searched for any food spot in the area, NOTHING looked even half decent! We came by around 7am on a Sunday morning to a fairly busy place. I ordered a grande hot mocha and a blueberry scone. The mocha was regular, nothing spectacular but nothing bad, just a normal starbucks mocha so that was good and they warmed up my scone without having to ask! cool! i actually never ask to have my scone warmed just cus I don't usually think about it, but they did, and it was great! We actually had to return about an hour later to pick up more coffee for the rest of our group and the employees remembered our name . . . yes I know it was just an hour but hey they mentioned it and it was cool! read more

Having made the round-trip from LA to points north in Kern County MULTIPLE times and having stopped in or driven through this Starbucks EVERY SINGLE TIME, I consider myself practically an expert. And, as such, overall, it is AWESOME. Yes, at times, it gets really busy. It is right off the I-5, after all. But never have I been treated rudely. Never have they mixed up my drink. Whether over the mike at the drive-through menu or in person, the staff here is always courteous and polite. It makes a difference, folks! And that's why this Starbucks in particular earned a precious five-star rating from me. read more

Review for this location in Castaic. Had my first experience with a "coffee master" (person in the black apron). His name was Stephen. He was incredibly helpful and knowledgeable. He taught my wife and I some great things about coffee and steered us in the right direction. We wanted to switch coffee flavors and try something new, and his knowledge and passion was great! Who knew different coffees had levels of acidity! Looking forward to brewing our willow blend blonde roast in the morning. read more

Starbucks - Willow blend, blonde roast. Grinded specific for our coffee filter. - Coffee & Tea Near Me - Castaic, California

I like this location I stop often going to and from LA It's located in a "rest stop" type of area Today was not my usual experience I noticed the staff was different so I knew to be specific and patient But today the barista was terrible. When I asked a question because she screwed my order up. Not to mention over charged me. I noticed I was billed incorrectly and instead of correcting it. She tells me I owe them .50. Instead of acknowledging the error she says "we did you a favor by letting you leave without paying." No you didn't do me a favor Thankfully My wife spoke with the Manager on Duty Maribel and she did her best to fix the problem. You come to Starbucks for a certain experience. Smiles and correct orders. When they get it wrong. They fix it quickly. But today the staff wasn't on point. read more

Every time I go to this Starbucks' drive thru, the service is geeat! Such pleasant and kind people that work the drive thru window. Please keep up the customer service. It goes a long way. I literally make sure I have a few extra bucks to drop in the tip jar because I know they are going to be timely, accurate with my order, and extremely pleasant! read more

We visited Castaic Lake with the fam and on our way home we past by for startbucks. Customer service was amazing!!!! Our drinks were definitely made with love read more

The perfect stop for a latte and breakfast sandwich whenever on a road trip north on the 5 freeway. You don't have to get out of your car either since they have a drive thru. I've had only wonderful customer service here, both in the drive thru and inside. They are quick and get your order right. My starbucks go-tos are: Venti Latte w/coconut milk and reduced-fat turkey bacon and egg sandwich. I love coconut everything and that slight hint of coconut flavor in my latte makes it perfect. I always get venti to sip on it for much longer than a grande or tall could offer. The breakfast sandwich is so good and slightly guilt free. I would also recommend the matcha green tea latte with coconut milk, which comes unsweetened and I love it this way. Less sugar is the smarter choice. Sometimes I indulge with my son and get us some cake pops. They are soooooo good and probably full of sugar. The birthday cake and vanilla are our favorites. Plenty of parking here. Bathroom is a single and kept clean from my experiences. Not too much room to sit and lounge at this Starbucks, but it doesn't seem like this particular location was meant for that. Enjoy! read more

This Starbucks has messed up my order the past 3 times I been here the first time I complained then I was like I wonder how many times there gonna mess up till I'll write a post. THE FACT I ORDERED A MATCHA GREEN TEA. And I got a black coffee with NO LABLE on it bro they straight up has to give me covid in water. LIKE ... I'm never coming here so sketchy read more

I stop in here quite a bit when I'm in the area working. Employees are always very friendly and make great drinks. This location is never super crowded because of the area which is nice. They have plenty of parking, drive thru, and outdoor patio. read more

Stephen, thanks for acknowledging my name(#nametagsworkforall). Your kindness made me feel like i go there 3 times a week, just like my wife. Being in the industry is tough and you and your team represent a magical blend of kindhearted dilligence the world desperately needs. Thanks for the coffee trivia and i will be by soon to give you and your team a special invitation. To anyone reading this, be like Stephen- kind, sincere, and flawlessly professional. My favorite drink from your shop is Chai Latte Lavender style. Go Bears read more

We came 10 min before they closed bc thats whats advertised and we cant even go inside and order bc they locked the doors at 9:50 ? Like why advertise you close at ten and close early? We walked up to the door and the guy shushed us away! And drive thru was closed as well? read more

Clean and friendly... Purchased 6 drinks and all were happy with the results. The seating is comfortable and they do have outdoor seating. Tables are a little worn out and scratched but clean. Great stop before going over the Grapevine. read more

Starbucks - Inside... Clean and friendly! - Coffee & Tea Near Me - Castaic, California

I made a stop here while on my 8 hour drive, still had many hours left to go and I asked for a drink that would keep me awake and she DELIVERED! Sis went OFF! I am up and ready for this traffic-filled drive thank you sweetie ! Went on 11/22! In the early morning (: read more

So I just got a new puppy & I had no idea they have special treats for them. It was so nice that they asked it they could give my puppy a .... lol I forgot what's it's called. But he loved it & it made me smile. That you Starbucks read more

Lots of people here. I guess it's the holidays. A little crowded. And someone is about to throwup. Hope he doesnt. Coffee is good, which is what matters. Crowded location though. read more

I go to Starbucks everywhere and this one exceeds all of my expectations. The staff is always happy and friendly. They always take the time to greet you and strike up a conversation or just ask how is your day going. They have created a warm homelike atmosphere. Today they went a step further and wrote a cheerful Thank You on my pastry bag. On top of the great customer service, their store is always kept clean and well sticked. This store is the perfect example of how a business should treat their customers! The staff and service is excellent read more

Starbucks - Coffee & Tea Near Me - Castaic, California

I really enjoyed this Starbucks until today. Everyone has always been so friendly to me. I walked in at 7:25 am on 1/10/2022 to get drinks for my husband and I. As soon as I walked in I looked at the girl behind the register counter who was talking to another male with their backs toward me but she clearly saw me and looked at me and I smiled and said hi how are you? and she said nothing to me! No acknowledgment at all!! I was the one basically doing her job! She absolutely saw me and kept looking. She could've said "someone will be right with you!" She clearly worked at Starbucks even if she was just helping out for the day. After about a minute of me waiting there, another girl who was super friendly came to the register and took my order for me. The drinks were great and the girl who helped me was super friendly but I am still very upset by the way I was treated with no welcome from the other girl who just looked at me when I walked in the door. I spend a lot of money at Starbucks and I am all about customer service. I go above and beyond for customers in my own job and expect the same in return, especially if I am spending over $100 a month there. This girl who just looked at me and didn't say a word.. beyond terrible! I even say hi to complete strangers if they're standing right there waiting! It's common courtesy. I am not impressed with this employee and felt very unacknowledged today. read more

I'm happy to say that the service here has changed for the better. You get your orders quick in your drinks quicker as well as getting them correct. This is definitely up to the standards of what a Starbucks should be. There's always room for improvement of course, I strongly believe that they should get the machine required to make nitro Brews. I really do enjoy the Nitro Brew that I buy down near my work. read more

My Iced Americano was on point! The baristas added just enough breve to make my coffee creamy, but not too much to wear it overpowers the espresso. If your driving get on the 5- this Starbucks is a must stop! They are quick too. read more

I am a frequent customer at least 2-3 times a week, I usually have polite and welcoming service, today my family and I went drive through but today our order taker Ryanna just kept saying "What Else" "What Else" and seemed annoyed , the polite thing to say is "Would you like anything else with your order?? Would be great customer service. read more

I randomly stop by here on my way down or up the grapevine. Stopped on my way up the grapevine and there was no one in the drive through. Service was prompt. only con no oat milk read more

This is the 4th time I've been dissapointed in the drink quality. My favorite drink is the salted cream cold foam cold brew, and this location just can't make it correctly. There a Starbucks in the Ralphs up the street, I took my drink there and they fixed it the last time I got it. Today was another dissapointment. I don't plan on going back, and will just visit the Ralphs location instead. Starbucks is too expensive to have poor quality drinks.. read more

They have the hottest, sexiest, sultriest baristas here. You should tip them all. read more

Well, I went through the drive through, a guy took our order, but when we got to the window (must be a new person) the girl asked me if my passion tea sweetened was hot. I said no, then she asked again what size I ordered. Then hands me my hot coffee with no sleeve just so I could burn my hands. My experience is that they should not be training people at the drive through. Maybe inside, but not at the drive through. Then she asked us if we wanted our receipt and told me the machine was broken and I'd have to wait. She then gave us our drinks and said here you go, no friendly comments, no polite, just gave us the drinks. read more

Sometimes I think my road trips are just sections of freeway driving separated by Starbucks stops. This particular location is a very convenient stop if you're driving North on the 5 just before heading North over the Grapevine. There is easy access on and off freeway at the Lake Hughes Castaic exit; I could throw a rock and hit it from the freeway. The bathrooms are clean, important if you're going to make room for a Venti coffee or espresso drink with the limited restroom options available in the Grapevine. There is plenty of seating at small tables with intimate groupings of chairs. There are even four comfy upholstered chairs to relax in. It looks like a fun place to hang out, but I really just needed a place to stop and stretch my legs before the long haul North. I did score a pound of their Casi Cielo coffee beans on this visit. I only just discovered these particular coffee beans in the last couple of weeks, but it is quickly replacing the Christmas blend as my favorite Starbucks coffee. Casi Cielo coffee beans come from Guatamala according to their packaging, which also claims it has lemon and dark cocoa notes. Yes, you just read that correctly, lemon and dark cocoa. It doesn't sound like that would be a great combination, but if you like the darker roasts as I do it is a smashing duo. This location has the same relaxing atmosphere as all the others in the chain with hip music and a natural color palette. And, of course, the free wifi that is standard at all Starbucks. read more

Starbucks - Coffee & Tea Near Me - Castaic, California

This location is a bit small but that's fine. I just tried a new frap blend drink on there menu. The mocha cookie crumble. It was so good! Plus they have a drive thru for anyone on the go. This starbucks is like any other location. Also there's a cute girl working there. I didn't get her name but oh well. Life goes on. read more

Starbucks - Mocha cookie crumble. - Coffee & Tea Near Me - Castaic, California

Lady helping us has to remake the drink three times because she wouldn't listen to our corrections and was incredibly rude and impatient. Never had such a poor experience at a Starbucks before. Hopefully they can train their staff a little better cause clearly they aren't being held to a high enough standard. Felt like McDonald's service. read more

They messed up the drink big time after we ordered another drink and told us they couldn't make it. We waited too long for our order and I think they forgot to make the order. They overfilled the red drink with almost all coconut milk. Usually Starbucks is excellent but this time it wasn't. read more

They are very friendly and nice. They have a large selection of croissants and bakery goods, as most Starbucks should. The staff is very nice and although I kept changing my mind, they were very attentive and cater to all of my whims. This is a great Starbucks right off of the 5 so if you are traveling from north to south, go here! Fantastic! read more

If I would have done this two months ago I would have given it five stars but recently idk what's going on in the mornings. They don't have the lobby open and the line for drive thru is ridiculous .They need help!!! read more

It may be a shocker but I have been getting away from Starbucks. Yes it is true however I had to stop for a much needed break from the road. Customer service was outstanding. The store was clean and organized. They did make a mistake in the order but the employees made up for the error with smile and a wink acknowledging the issue and immediately got the correct order. I may not agree with the organization's social agenda, but the employees make up for that as well. read more

I always stop at this location on my way up to the Bay Area. They have impeccable service and they make the drinks very well.

Conveniently adjacent to the 5 freeway. I stop at this location a few times a month. Their current crew of baristas provide excellent service and great drinks. Nice dine-in area, plenty of parking and the drive-through lane flows at a good pace. Overall, one of the better Starbucks in this area and the surrounding communities. read more

Best environment, cheerful staff-never heard an unkind word like some other places. This group goes beyond what is expected by showing everyone how much they care. Thank you for making my day better. read more

Great place to make a pit stop if you are heading to LA. Brand new location, clean bathrooms, right off the freeway..

Nice layout for a small store. The counter help was friendly, and the coffee was exactly what we ordered. Bathrooms were clean...solid place. read more