Hi, I completely forgot about yelp reviews until now lol.. I'm not sure who made my birthday drink on 4/16 at around 4:45PM, there were two baristas working, a man and woman! I just wanted to say that whoever decorated my cup this day really made my day!! read more

Starbucks - Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Cerritos, California

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Such a great location! Baristas are always so nice. Special shoutout to Drew. He went above and beyond for my son and made him feel so cool.

Stopped in here to use the bathroom and get a drink. The employee had to ask us if we were going to be buying something before she'd give the code for the bathroom. It really struck me as rude. After that we didn't get a drink. The employees were rude to us when we left. I told them that asking us if we were making a purchase before using the bathroom seemed rude and petty. They said its their policy. I told them their policy sucks and left. If the folks that work here want to have some power over people they shouldn't work in a customer facing job. Sad that people have to be that way. If you see a one star review, there are at least 100 unhappy customers for the same issue. Save yourself the trouble and go elsewhere. read more

Kalasna provided great customer service during my visit. She was friendly, efficient, and handled orders quickly even while the store was busy. Someone else made my matcha wrong and I explained it to her and then she made it correctly right away! It's always nice to be helped by someone with a positive attitude! read more

I rarely step into a Starbucks, but decided to yesterday after seeing some secret menu items pop up in the app. I ordered their dragon fruit glow up and it was refreshing. I should've gotten a straw because the blended juice was separated at the bottom. I only realized after I got in the car, but nonetheless this drink was pretty good and that vanilla cold foam added the perfect creaminess to the refresher. I am considering coming back just for this drink! read more

Starbucks - Dragonfruit Glow Up (from their secret menu). - Coffee & Tea Near Me - Cerritos, California

Just remember that is you don't redeem your stars on time, they will be gone. I had about 65 , but today I have 10. I'm drinking a mocha Frappuccino with a warm cheese danish. Yum. read more

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Excellent place to get a pink drink, frappe or kids hot chocolate. I appreciate the service and cleanliness. The staff here goes above and beyond on making the your drink. read more

Starbucks - Peppermint Mocha, matcha & Peppermint Hot Chocolate - Coffee & Tea Near Me - Cerritos, California

Don't leave reviews for Starbucks normally but I will for this one ...came in ...prior to purchase wanted to use the restroom only to be asked first if I had made a purchase ..horrible service for a corporate chain and terrible customer service. .. read more

Starbucks - Coffee & Tea Near Me - Cerritos, California

I absolutely love coming to this Starbucks I come by at least 2 times a week all the staff is so friendly nice and my drink always on point

A super tall employee would not serve us water unless I bought something. That was so mean of him especially during the holidays and from Starbucks! Awful customer service! read more

1. The coffee drink tasted as delicious as the ones made at other location! 2. The spot has fun casual vibe with lots of seatings inside and outside! 3. The staff were friendly and quick with my drink! It took less than 5 mins! Note: The bathroom requires a code, and there is no drive-thru! Photo: Green Tea Crme Frappuccino Blended Crme read more

Starbucks - Green Tea Crme Frappuccino Blended Crme (TikTok: @justandyvu) - Coffee & Tea Near Me - Cerritos, California

great starbucks! nice service! great food and drinks! I saw a lot of people that come in and work on most likely they're computer or stuff like that and very quiet, peaceful, good music! read more

Rude people work here at Starbucks. Asked for tap water and the girl that works here name Lauren told me she had to charge me for tap water which I find is bullshit. This is the very first Starbucks I ever been to where they charge for a small tap water and gives out attitude behind it. Want to deal with rude service ? come to this location. I def wont be spending my money here. Please hire friendly workers cause they suck here! read more

We come to this store evey week, today we order 4 drink with 1 ice water, Tony does 3 drink and started on other order, I have to check for the 4 drink, which is not a problem. I asked him can I have an ice water too and he said ok, I check in a bit later and get my 4th drink but still no water so I ask him again. then he told me that the cashier didn't put in water for my order. He told me I have to stand inline again to order a water. This is now not how stars buck customers service. I hope Tony should be train again for customers service. Dont tell customer Ok when the customer check in and later tell customers to stand in line again. I went over to the cashier and she remembered me and get me the ice water. read more

I'm reviewing this Starbucks based on their customer service. They give really good customer service at this location. It's been consistent for a couple of years that I can remember. I'm not going to elaborate on their drinks and menu. Everyone knows it. However you should come to this location if you want speedy service and clean store. Edgar is their MVP. Tall guy with lots of kindness and good with names. read more

Wanted to try Starbucks new Iced Lavender Cream Oatmilk Matcha, Iced Lavender Oatmilk Latte and Lavender Crème and it was smooth and could taste the hint of lavender. It was great because the lavender did not overpower this drink. Live the taste of the oat-milk as added to the cool taste blended with the matcha. Love the bench style seating, plenty of seating and laptop charging outlets. The baristas were extremely helpful and nice. I saw a number of the baristas actually taking drinks to folks that were camped out doing work on their laptops. Will definitely go back got into the deliciousness of my drink and atmosphere I didn't take inside pictures. read more

I stopped by this Starbucks an hour ago, and I ordered hot caramel macchiato. I would have to say this is the worst Starbucks coffee I've ever got. It tasted like hot water with sugar, that's it. No coffee. I will never go back here. read more

Start by saying I grew up locally and this has been our starbucks since its opening. With that being said in the last 2 years this store has really gone down hill. Ever simce the manager that left to an out of state job. This morning 4-1-2025 I placed a monile order for pick up at 5:54am, estimated time being 3-6 minutes. Shows up around 6:03am and the three employees were standing behind the counter drinking their coffees and just talking. The male employee with a pearl necklace and nose ring asked my name and said "we are working on it." I waited another 4 minutes and the employees were still just standing talking and having coffee while the female employee with pink hair talked about Chai Tea... finally at 6:11 I just said, "come on I ordered almost 15 minutes ago, this is crazy." There wasnt a soul in there and only one cup of coffee for pick up. Guy in the pearls says "we had 5 orders in front of you." Makes my drink hands it to me and sarcastically says "have a good freaken day!" Then I turned around asked for a manager contact, which he replies "I am the manager." Which like I have said I GOTO this starbucks I know who the store manager is if I saw her.... So I asked if she had an email or card, "No she doesnt but if you wanna write a note I will give it to her." And I responded "no ill be back around 2 for my afternoon coffee will she be in then?" "Im not sure of the schedule okay!?" Just kinda of sad that OUR local Starbucks is just on a downward trend. Dont know if you even care to see or read this. read more

Rude service, Everyone need to go to a customer service class including the manager. I guess they hired this what they called genzie lol I would never come to this starbucks location again. This place is awful I hope the owner of this place will do something. read more

Overpriced, nothing new, almost all coffee is, but this location is never ready at the time specified on their own app when I mobile order. I only go here in a pinch. read more

Starbucks - Salted caramel Cold Brew Coffee - Coffee & Tea Near Me - Cerritos, California

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Rude customer service. I ordered a cup of iced water. Told me I had to wait when people order behind me got there drinks already . Waited and she is this your name . We'll it came out and somebody took it . Nobody took my drink she never made it because I was waiting right there. If people don't like they job they shouldn't be working at starbucks. Need too rehire and retrain your employees for customer service. read more

Customer service is awful! First, the cashier kept on chatting and laughing with a customer ahead of me in queue (seems like her friend) while we're waiting for our turn. And then, I've waited long enough, just for a piece of sausage and egg sandwich I ordered, and the lady (her name was Kim), when I politely asked if my order is ready, answered back with a big "NO" (with rudeness) and looked at me and said you are number 6 in line, with the orders made online ahead of you. What a customer service!!! Shouldn't the dine-in customers given priority first? I guess these crew need to undergo ethics training too (just saying). #smh read more

I only exit off the freeway to stop at this Starbucks everyday before work because of the worker named ROSE. She is always in a great mood and truly makes my day. Thank you Rose for your amazing and sweet customer service read more

They denied me a cup of water when it's super hot in California right now!! Despite not getting a cup of water, they also made me leave for not buying anything after sitting for just 1 minute. I'm not the rowdy type of customer so I simply complied but it's crazy that I can't even sit in a Starbucks just to cool off from the heat which is ridiculous ! read more

Very very poor service. I bought a coffee from another Starbucks location and had to use the restroom and the barrister would not give me the restroom code. read more

Fuck this place I've been waiting for my coffee for 10 minutes and they asked me what I was waiting for. My coffee mf you think I'm just standing here for the fun of it. read more

I never done the Starbucks Birthday because I was always embarrassed but I came in with my brother and my mother. But the employees there super sweet and great customer service especially Alex because she made my birthday experience in Starbucks the best. And did a cute design on my cup. It was too beautiful to drink but thank you very much for the experience for my Birthday read more

Starbucks - Mocha Cookie Crumble Frap - Coffee & Tea Near Me - Cerritos, California

Omg! Best service ever. Thank you so much Andrew. I went to a different Starbucks previously ( Valley View and Lincoln Ave in Buena Park) and they gave me a really bad drink with horrible service- but Andrew?! he made such a big difference. He was really helpful. He managed to redo the drink and it came out AMAZING. Thank you so much. read more

First, I waited for almost 20 mins. Everyone who ordered after me already got their drinks and I haven't got mine. This whole time my cup was just sitting by the corner and no one was making it until I complained!! Second, I ordered the same drink but you can see the difference. The one I got before from another branch, had more chocolate foam compared to the one I waited 20 mins for. This Starbucks at Cerritos sucks!!! I'm never coming back here and yall shouldn't go here as well!!!! Waste of time and bs drink!!! read more

Starbucks - Starbucks drink - Coffee & Tea Near Me - Cerritos, California

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Such a busy place on a Friday morning around 10. I was a bit confused at first bec there were doors everywhere. So i parked in the back which is pretty much how you will enter the plaza. It's located on a sort of cul de sac at the corner of 2 streets so you won't miss it. Place was not as big but it was more than enough to fit everybody was there and then some. Vibe is a mix of generations -- literally. I ordered my reg coffee using my points so it was a win; but my go to drink these past year is their shaken espresso. I l-love it!!! read more

The staff is great always make my drink to perfection it's a clean location and they make you feel welcome read more

Starbucks - Seating area - Coffee & Tea Near Me - Cerritos, California

I did a pick up order on 2 Saturday mornings recently. I live nearby & was in and out the door for a quick pickup. However, they got my kid's order wrong on those two occasions! And both of them were easy to make - cold whole milk & hot cocoa. The cold milk came out like super diluted cold coffee. Really weird. The hot cocoa was not cocoa at all but just hot plain milk. My kid was frustrated to say the least for not getting her drink both times & I was frustrated for wasting money. read more

Great coffee, but why is this place so noisy!! I can't even hear myself think w the loud music and coffee prep. WOW!

Sucks that you have to pay a dollar extra when you get no ice or light ice does not seem fair for a loyal customers

A Frappuccino should not be pure literal liquid. Never going here again, but what's one customer lost them anyway

Such a great customer service! Staff here is definitely Christian! So nice to everyone and super friendly. I got a free drink using my Starbucks stars with starbucks application. But I had 208stars but it still 208 guess she gave me a free drink?? And I got a drink for my dog too. Definitely giving a 5 star. Thank you read more

Starbucks - Free drink with starbucks app - Coffee & Tea Near Me - Cerritos, California

Went this morning and straight up very disappointed with my drink and service. Ordered a simple drink hot caramel macchiato. The 2 customers behind me got their hot drink before me! I was confused and asked one the workers if she can check up on my drink and she responded back with "working on it" ... got my drink and it was literally just bubbles barely any coffee! Plus just taste like warm milk. No flavor. Wasted my $5. Ridiculous I'm not coming back to this location. read more

Starbucks - Coffee & Tea Near Me - Cerritos, California

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I'm writing this review to hopefully inspire management to improve their customer service at this location. My family and I came here to get coffee and we were rudely greeted by Stacey. We ignored the rudeness and were looking at the menu for about 30 seconds when Stacey asked us what we wanted. We ignored her because we were deciding and there was absolutely no one behind us. She rudely said "Let me know when you're ready" and walked off to do absolutely nothing. I wasn't aware that it's an inconvenience to do your job and be polite at the register. When she returned she continued to rudely take our orders as if it was some sort of inconvenience to help us or as if she had people to attend behind us (which wasn't the case). Please train your staff to be attentive and polite. It's rude to rush paying customers. Never coming back here again. read more

Love overpaying for my drink to not be filled all the way and for it to taste like just milk thanks!!!!!

Barista is not nice i guess she was just choosing to whom she wants to be nice. She was giving me the facial expression attitude as if i was born yesterday. She has a tattoo on her back ear and when she gave my my order it was incomplete!!! Obviously she wasnt paying attention to me!!! When i tried my coffee it was terrible!!! The worst of all concoction ever made from SB!!! Very disappointed!!! Definitely not coming back if shes the barista or cashier!!! Wasted my money!!! I wish to come back to adjust the taste but id rather waste and throw it away than seeing an early worker like her with a very terrible attitude. I wish the management could address this. read more

Starbucks - Coffee & Tea Near Me - Cerritos, California