This Starbucks has saved my day so many times-located in terminal B near gate B16.The thing about this location is it's 95% of the time crazy busy with a line out the door and then some.So I have always gotten around that by ordering on the mobile app right when I get thru TSA-works like a breeze. Today was no different-order was ready in under 7 minutes which was great considering there was 15+ people in line waiting to place orders this morning. In closing-if u find yourself in Terminal B and need that Starbucks pick me up-be sure to have the mobile app ready and enjoy your coffee and have a safe flight. Review #100 read more

See all

Before a flight out we stopped at the airport Starbucks for a little pick me up. I understand it is an airport and expectations can be different, but this experience was rough. Ambiance: 3 / 10 It is an airport Starbucks, so there is only so much they can do. The big green Starbucks Coffee sign is enough to pull you in, especially if you are running on travel fumes, but beyond that it is pretty basic and crowded. Service: 1 / 10 There were only two baristas and a very long line. I can absolutely understand being short staffed. What frustrated me was the pace. There was no sense of urgency at all. I watched my food come out of the oven and just sit there while other tasks were slowly handled first. No hustle, no acknowledgment, no real customer service. When you are at an airport and people have flights to catch, that kind of energy is not it. Food: 6 / 10 I ordered a chai latte with caramel and it was actually really good. If the service had been better, I probably would have rated it higher just based on taste. I also grabbed a warmed cranberry bar. Flavor wise it was decent, but it came out more lukewarm than warm. Glad I tried it, but I would skip it next time. Starbucks will always be convenient at an airport, but this visit definitely left a sour taste that had nothing to do with the chai. read more

See all

The service is so slow. No hustle in the workers step. Took nearly 30 minutes to get our drinks and they weren't even special drinks.

Very decent for an airport! About the same level as Kroger and most local locations, I found a bright and well setup tidy spot with a bustling crew. They were friendly and quickly got me a breakfast wrap and soon later an ube macchiato. Bummer the ube is gone already!? Starbucks has become garbage at keeping around any good drinks, Elphaba cold brew gone too soon too! I was done with the corporate frauds who parade social qualities while avoiding taxes and unions however when there's a gift card handed to me and quick caffeine fix needed.... Guess it'll have to do! read more

See all

This is a super small starbucks. Barely a kiosk. But no line and everything you need. 3 nice servers , no drama. Early for the flight back all good read more

Starbucks - A 12 gate - Coffee & Tea Near Me - Sacramento, California

See all

(Not reading the other reviews before I write this) Okay 1.9 stars for a Starbucks is CRAZY. I can't wait to read these to understand how on earth that many people were wronged. First off, any time I order from Starbucks I really try to use the mobile app. I have a custom order- venti iced americano, with 1 pump white chocolate and 1 pump pistachio (or some other special flavor). In theory it's not a complicated drink to make, but it's long to say so I get how it could be easily mixed up. I also this time ordered a ham and Swiss sandwich- MY FAVORITE! I think I waited about 10 minutes but it was pretty busy so the wait didn't seem unreasonable. A minor hiccup that they marked that the drink was ready to be picked up, but it was probably 2 minutes later that they actually set it out. Not at all a big deal. Drink tasted exactly how I expected it to, syrups were well mixed in and it wasn't watered down. Some Starbucks overdo it on the water and not enough ice, but this was fine! I'd generally say that most airport Starbucks just have a trash layout for waiting, but I think that's a product of the limited space in an airport and not fully on the Starbucks itself (and patrons just standing all over the place unaware of their surroundings) read more

This Starbucks is located in Terminal B. In the mornings, it is always busy and has long lines. Everyone wants their coffee. Ordering on the app may help get your order faster than standing in the line. Most of the time drinks are made correctly. I've had some they weren't great. But they are good most of the time. read more

Cranky staff. This location is in the entrance of Terminal A, before entering security. We ordered a double tall latte and they had no idea what that was. Also ordered an iced Americano with room. There was no room, had to pour out the coffee for cream. The location has a spacious seating area, which is great. Hence the three stars. read more

I have worked in fast food before so I know how sucky it is to have a line of people waiting and staring at you. But the staff who are working today were the complete opposite of a well oiled machine. The music was so loud that when I came up to the front to order, the shift lead/manager snapped and yelled at the staff to turn the music down and then she turned to me with a very clearly overwhelmed look on her face and rudely asked me "what do you want".... There was one person making drinks and because I had plenty of time to stand there and watch her, it was obvious that she was in absolutely no rush. No sense of urgency. But at the same time many of the staff that was there at first disappeared on their lunches so this poor girl was all by herself. After waiting about 15 minutes, I got my drink which was supposed to be an iced chai latte with a splash of milk. I took two sips and threw it out, I was just drinking straight milk. There was no other flavor in it. I get that sometimes stuff hits the fan and it gets super busy but as a team you guys need to seriously figure out a better system so #1 you can work as a team when it gets busy and #2 fix the schedule so it's not just one person making drinks when it's still prime time for people to go get their coffee. read more

The day we went to this location was absolutely insane. The line was at least 25 people deep. I decided to use the app and order our food and drinks. That was not the best decision. They were 20-25 minutes behind on mobile order. This is not the fault of the employees as they appeared to be short staffed. The food was decent when it arrived and the coffee was decent. My biggest concern was that the had a lack of order behind the counter. I will definitely give them a try again as I much prefer them to the other spot in the terminal. read more

service is terrible. if you have a problem, staff will talk over you and won't even try to help. the venti drinks i did see were not even full. i paid over price for a drink i never got. i do not recommend going to this starbucks, no matter how much you want it. staff is extreme cranky, and ruined my whole experience. read more

Flight at 520 am with plans to get coffee before boarding. Says opens at 4 am and at 431am NOT ready to serve with a line, while the team talks. Unfortunate suggestion time open on app to 430 or 5 am read more

The key to this Starbucks is ordering ahead of time on the app. You do have to use a gift card to order ahead on the app for this location, not sure why. I had the best pumpkin spice latte ever at this location! The girl making the drinks also stared calling out names and if the person wasn't in the store she moved ahead to those already waiting in the store, I thought that was a clever pivot since it was a crazy busy Friday. Don't be the person who orders with only 5 minutes before your flight. It slows down the barista when they have to stop and answer the question, "how much longer for my drink?". The food does come out fast when you order ahead on the app, drinks will need a little more time. read more

Starbucks at Sacramento International Airport: The obese woman must have been having a bad day because everything I asked seemed to bother her. What really made this a one star review was the fact that she held my cup with her finger over the lip and inside the cup. STARBUCKS: You need to teach your employees!!! read more

The main reason I'm leaving this review is for management to know they were blasting extremely inappropriate music. Playing "or nah" by The Weeknd at what seems like full volume while you have multiple little kids in line and waiting for orders with their parents and you have 5 people working but doing almost nothing is ridiculous. They were all talking to each other and laughing behind the counter, cursing and ignoring customers. There was probably 8 people in line. They dropped my drink and didn't remake it til I asked and was like guys this is not ok the play with little kids in your shop and they were like haha oops yeah and changed it to "somebody come get her she dancin like a stripper" at least that was slightly better. It's Starbucks so drinks are whatever but the staff was not even slightly professional. I draw the lines and little kids being exposed to grossly inappropriate music. read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

I don't understand how the mobile order only sign is up but they aren't taking mobile orders...? I've been here for 20 mins and haven't even been able to order even online then when I walked over they said they aren't capable of making any orders at all. I get a "rush" but people wake up early for these flights and y'all need to be prepared enough to be able to serve the people here who paid to get here early. read more

I always use the mobile app. When going through security. No waiting for me. It does kill me to pay almost $8 for my coffee though. Airport upcharge read more

Flew out on a Saturday for work. Noticed the line was unusually short so I decided to get coffee. Got to the cashier quick and placed my order. Cashier was very pleasant and super friendly. The wait for my order took a bit longer even with 2-3 people filling orders. Watching people grab their orders, it didn't seem like the 2 people making orders were super friendly. Not sure why. I have my pricey coffee and expect the friendly service that built Starbucks. Love Starbucks but gonna try the other place next time. read more

I never write reviews but the people ran out of Frappuccino's at 7 pm and it was only mobile we went to Pete's coffee it was better than the Starbucks. Ps wish I could make 0 stars read more

Worse Service ever! Took 20 mins to get a coffee and biscotti after ordering on line. The employees were literally standing around talking. Line was slow and the restaurant was a mess. Napkins and cream empty. Not the norm for Starbucks. read more

See all

Not the best in service. Slow with getting orders churned out and I totally get why. It isn't much about the staffing shortage (there were two cashiers and four baristas) but somewhat to to with what people order. If folks kept it simple, the line to pick up wouldn't be such a hassle. Many people had to leave their venti, non fat, extra whip, mocha drizzle with caramel BS or miss boarding their flight. Just order a coffee or a refresher and you are on your way.... read more

Starbucks - Coffee & Tea Near Me - Sacramento, California

If I could leave a 0 I would. Waited in line 45 minutes to get a coffee and couldn't even order due to our flight boarding based on how slow they work. I've actually never seen such a slow zombie of a staff in my life. The barista looked like she's worked a 40 hour day back there making drinks at a rate of 1 every 5 minutes. Not even joking. read more

Ordered ahead 50 mins before my flight, ended up boarding my plane without Starbucks.. the girl there was taking her sweet time bruh. I couldn't even get a refund. Don't order here read more

super rude barista, preferred to turn off the oven and clean it and say it "wasn't working " instead of taking orders until their closing time. when i asked what i do then if she's not giving me my food item she rudely answered just ask for the refund. i tried getting her attention to ask how i can get a refund and she ignored me. read more

I went to order through the online app. They only accept app payment through their Starbucks card at this location. I went to order in person and their cashiers desk was closed. As the card only lets you put in cash in multiples of 5$ I had a choice between over paying and going to Peet's. Safe to say I went to Peet's read more

I rarely write reviews but this needed to happen. To the two young women working the front solo while your managers were being lazy doing tedious tasks (that should have been done before it opened, does it really take 3 of you to tape on a sign for pickup) watching while these two girls were struggling and an incredible long line out the door. Not one time in the +20 min I was there did they jump in to help them. When I said why aren't you helping these poor girls. I got rudeness and back talk from the manager and the woman with her (again must be nice to chit chat while those younger than you are grinding away). After I said you really should help those poor girls, multiple patrons came up and said thank you saying something, as well did one of the young girls who worked there. Something tells me this abuse of power behavior is common here. It is truly sad that a manager will not just see her employees struggling and jump into help them or send the girl she was chatting with to go help verse doing a tedious job that is a one person. No one was impressed with their behavior. We all saw you two hiding in the back or talking. To the girls working, kudos to you under pressure with no help from those who should have been by your side at an incredibly busy time. 5 stars for you ladies, your manager set you up for the stress you had to deal with alone. 7:00am on 8/28. read more

I agree!! This is the worst Starbucks ever!! They are so slow, many times having to wait 20-30 minutes for a simple latte. Today there wasn't anyone in line at the counter, just on line orders waiting, and I waited 15 minutes. Ten minutes longer than the app said my order would be ready. Employees are not friendly with customers, only with each other. I don't like leaving negative reviews, but the app doesn't let you and since I'm at this airport frequently, I hope someone takes notice and works to fix the problem. read more

45 minutes in line and no drink. I was literally next and had to bail because one of the TWO employees disappeared in the back. OMG Starbucks, You have a vital job even we have to get up at 4 AM to make flights. If this was the first time something like this would happened , you would not be reading this. This is an endemic problem for these guys and they need to get it together. So here I sit on an airline that serves no food or caffeine. Seriously? read more

Just experienced the worst Starbucks service EVER. I'm used to waiting for a short period at the Sacramento Airport Starbucks. But today was just BAD. There were 4 workers and none of them gave good, let alone decent service. The young lady at the register was a new employee in training and the 2 employees making the drinks moved at a snails pace. No, seriously... they were SLOOOOW! As I watched all of the customers faces, I saw everyone had "you've gotta be kidding?" expressions. I watched customers stand in the slow moving line to order only to be told thar they weren't taking cash payments. That should've been announced literally every 5 minutes, not after standing in line for 25 minutes. It was bad. Something told me I should've walked down to Peet's. Next time, I'll listen to my inner voice. read more

Would have given zero stars if I could. Stood in line for 20 minutes. One girl at the register, 3 others in back making coffee and food. Reg girl kept wiping her nose with the back of her hand and picking her ear with it too. She kept leaving her reg and going in back just ignoring everyone in line. At the airport!! I finally gave up and left. The other two had no orders and still did not come over to help. Unbelievable. This Starbucks needs serious help. 10am 11/23/24 read more

Would leave zero stars if I could. Opened 30 minutes late, rude staff, and the store hours on the app show 5:30 when the physical store opens at 4:30 am. This discrepancy prevents the customer from using the app to place a mobile order because the app thinks the store is closed. Even worse was that the store employee placed the huge mobile app stand out front Knowing that it doesn't work between 4:30 and 5:30 am. This location needs a staff overhaul, worst ever. Do better! read more

AWFUL!! Waited 25 minutes and still didn't make it to the front of the line. Drinks were taking forever to get out. Finally had to leave because I realized it would be another 30 minutes just to get my drink after ordering. An hour for a coffee, no thanks. This place is awful! read more

[Mid-flight Review Thanks To SouthWest WiFi] One Of The Worst Customer Service Metrics In Sacramento SITREP The only reason why this store gets business is because of the captive audience in Terminal B here at the airport. THE SETUP * There's no reason why the Starbucks mobile ordering smartphone application can't be utilized here, other than "We just don't use it."; followed by, * "We don't have Blonde Roast here, only Pike." Ugh. *Barf.* .* My Double-Smoked Bacon & Cheddar Breakfast Sandwich was BURNT, and BURNT-to-the-degree that it was nearly rock hard. I already walked away from the store with a terribly long line, and said to myself, "FUCKET", and ended up nibbling it through like a beaver chewing on tree bark (which is softer, btw, cause I actually know this) ;) * And of course, always my pet grievances with ANY business at an Airport - or a festival, an arena, etc. - that uses mere location as an excuse to charge substantially more. THE LOWDOWN It SEEMS like this is where the area's less competent Starbucks staff get relegated too, because it, unfortunately, doesn't matter here since airport service providers make bank whether or not you have good service and/or product. [Unless of course you have a "vermin-infestation" problem like Esquire Grill and Dos Coyotes did and got shut down for months. But ONLY then apparently.] read more

Starbucks - Deficient customer service: can't use app at airport Starbucks while in line stretching past gates. Map shows "closest store" 4 miles away. - Coffee & Tea Near Me - Sacramento, California

I love Starbucks and plus I love their coffee which they have best coffee and drinks and also I love their service like they are nice and friendly employees and managers and supervisors and hopefully I will come back soon read more

Starbucks - Thai tea coffee breakfast - Coffee & Tea Near Me - Sacramento, California

Ordered Venti and they gave grande and cold Coffee Latte was like flavored water. Totally ridiculous charging $6.55 for this junk

Waited almost 45 min for a green tea matcha latte, luckily was early for my flight. The customer after me got her drink order before me because she knew the employee that works there, so her order got done first. I usually don't even take the time to do a review, but this Starbucks at the Airport needs help with their customers service. read more

Still. 2 people working 30 people in line.. only Starbucks could treat their customers like this and expect them to stand in line for so long. Then again only Starbucks customers put up with that stuff..... Management, here's a thought, rather than have two employees working have four employees working . I think the customers and your employees will be a little happier about that! read more

Never opens on time. Always 10-15 mins late Do they apologize- no Do they have an attitude - yes Recommend Peets coffee on the other side of the terminal read more

Holy moly, better hope you don't have a flight to catch before you get on line. These folks do not care about your timeline.

If I could give zero I would. I've been in line for 45 minutes. The line is about half way down the terminal. There are only two people working and the guy spends more time talking to the other co worker. They have yet to wash their hands or use sanitizer. So disappointed read more