Worst service! I ordered on line and they took 20 minutes to have my order ready (only 2 drinks) The drinks were horrible and I ordered it light ice and they put even extra He took for ever and the lady that was with her didn't help him read more

Starbucks - I specifically asked for light ice and they didn't give me what I wanted - Coffee & Tea Near Me - San Bruno, California

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This place used to be a jumping busy place. Whom ever made the decision to take away the seating and tables knows nothing about business. The error they made was to not let the free loaders use the WiFi all day long. These were the same people every day with their laptops plugged into the wall. I often wonder if that contributed to the decision. I also have to say the employees have always been exceptional. I'm going back as far as 2015. The employees back then had personalities. read more

Very clean store. Ordered mobile ahead so when I got to the store my cappuccino was ready. Minus of the store is no more seating area. read more

Starbucks - Inside the store - Coffee & Tea Near Me - San Bruno, California

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While it's nice to see a newly remodeled store, it's also very sad to know how this spot used to be 24 hours and was full of people studying overnight. I recall cramming for exams here at 2am with lots of teas and coffees. It used to be one of the few late night hang out spots too. The new look has no tables or chairs whatsoever, only one entrance now, with half of the store being the counter/kitchen area, the rest is for a potentially long line. It no longer looks welcoming like before, but it looked cleaner with its new look. From what I've heard, this new style has been applied to a lot of Starbucks in DTSF. I wasn't expecting it to happen here too. How the times have changed.... read more

Starbucks - The ad made it prettier.. Why they gotta shake it up for me - Coffee & Tea Near Me - San Bruno, California

I stopped by this Starbucks on my way home from work after a long graveyard shift. I went in and they have taken away all the seating. Everything is to go. The whole purpose of going out for coffee is to sit down and enjoy it. Long story short, I went to another coffee shop where I can sit down and enjoy my coffee. This is a bad decision for Starbucks. If this continues, the business will fail. Alot of people like to go to coffee shops and socialize. read more

This is a walk-up location in Tanforan Shopping Mall. We met Adored Grandson there as a last chance time to spend time together when we visited the Bay Area last month. His girlfriend works nearby, and it's close to the freeway, so it was a great place to meet and sit down for a chat. The indoor space is fairly large, and doesn't have that many tables in it, so it felt like there was elbow room. Some guests were working with laptops, but it was mostly pretty quiet on a Monday afternoon. Our order took a little while, but when it came up, it was prepared well and hit the spot for some energy before a long drive. Mainly, we enjoyed a quite spot to spend some time with AG before hitting the road again. I have a feeling we'll be back when next in the area. read more

Starbucks - Large space / minimal indoor seating. - Coffee & Tea Near Me - San Bruno, California

It's a nice little location, but no indoor seating. The service was absolutely so slow and the cashier wasn't helpful with answering questions regarding the drinks. I got the apple crisp macchiato and it was made well, just a bit sweet. read more

Starbucks - Coffee & Tea Near Me - San Bruno, California

Busy Location! During our visit on a Saturday afternoon the coffee shop was experiencing an influx of customers. While in line guests were told that there was some wait time of 15-mins for our orders. I understand that being busy should be the goal of every business owner but management should be prepared to handle the flow when they are short staffed. Stress increases as processes break down and chaos follows but the baristas handled the crowd very well... and we got our drinks 20 mins later ¯\_(ツ)_/¯ I ordered the Dragon Drink® Starbucks Refreshers® and a Mocha Frappuccino Blended Coffee for the hubby. This Starbucks is located in the San Bruno Towne Center, a very busy shopping center on El Camino Real in San Bruno. The shop is spacious and larger than a regular Starbucks store. Review #2933 read more

Starbucks - 04.08.23 Dragon Drink® Starbucks Refreshers® and Mocha Frappuccino Blended Coffee - Coffee & Tea Near Me - San Bruno, California

Worst plastic cups they provide and poor customer service The girls doesn't provide straw You have to keep asking read more

The last few times I've been there, they have totally taken away to 24 hour Starbucks vibe/experience it used to be. I don't like the things Starbucks higher ups are doing, but the employees are awesome!! I'd rather these days go to a local coffee shop or to coffee shops like Peets or Philz as they have better rewards, but I wish it was 24 hrs with good wages for employees based on the things Ive seen about some coffee shops. I want a 24 hr experience again so that I can do uni work when I'm back in uni, and a place I can go when I can't focus at home/residence; but also I feel students generally need it as some uni's don't have the ability to have a cafe vibe were you can work eat and use the restroom. Sometimes it helps, but it's inconvenient besides the occasional nap some people will do at uni 24 hr areas; although besides that which isn't good in a 24 hr cafe like Starbucks... the other vibes are missing. Anyways I digress that it's not the same Starbucks that it once was! read more

My brother and I went to this location on 6/3/25 at 9:55pm. the starbucks app states this location is open until 10pm. whomever the shift was at the above date and time greeted us at the counter by not even a "hello" but a "we're closed." and said the same to the person waiting in line behind us. then they followed us out and locked the door. my brother and i are ex partners of multiple years and are VERY disappointed in our experience at this store. back in our day, this would not have flown at our stores. this is not how we the third place experience should be. way to connect tonight. sincerely, 263xxx and 288xxxx. read more

I've been drinking white mocha for over 10 years and it never tastes the same in San Bruno, CA. I've given it so many chances. I go to Vegas and they make it correctly. Can some please train your baristas in San Bruno?? read more

Service is horrible Dee is a rude disrespectful person she needs to be trained to have better customer service skills and not be so mad angry and bitter in life she never smiles and never is nice to customers she is just outright nasty read more

Newly remodeled and back up and running! Same old great service and coffee, just a new counter for staff and less seating space. The old side door next to the pick up area has been sealed off to make room for the new counter. Love that they revamped my to-go Starbucks! read more

Starbucks - Larger counter space for staff to work, old side door has been sealed off - Coffee & Tea Near Me - San Bruno, California

Worse service ever !I placed an order I guess it's been an hour since it wasn't pick up and wow they didn't make me a new one .will never go on this location no more .I will definitely contact my other Starbucks location and asked who the district manager in that location so I can complained. read more

Starbucks - I was late 1 hour to pick it up and they didn't even try to make me a new one when that shitt was 6.25$ - Coffee & Tea Near Me - San Bruno, California

Hello, my name is Stacy and today I suffered a terrible incident at 1212 El Camino Real Starbucks. The employees there were not welcoming to me and were insufferable. I ordered a ice peach green tea lemonade with light ice and instead I got a whole other drink and the only thing they got right in the drink was the freaking light ice, like cmon Starbucks, DO BETTER! I also order a sandwich and I ordered online and the sandwich looked bigger but when I got it , it look sad and was super tiny read more

Starbucks - Supposed to be an Ice peach green tea lemonade but I think I got an ice passion tango? - Coffee & Tea Near Me - San Bruno, California

I am super disappointed half the time I come to the Starbucks they never fill my cup up. This gets frustrating. The service isn't bad because they're friendly but the quality is lacking when I pay for a full cup that is exactly what I get. There is a price difference and they need to consider this. read more

Starbucks - They never fill it to the top when I pay for it! - Coffee & Tea Near Me - San Bruno, California

On Saturday morning after breakfast my boyfriend and I decided to stop in for a little pick me up. I ordered the Chai Latte, what an amazing chai, my favorite tea FYI! It was sweet and had a nice array of spices! What's your favorite tea? I would highly recommend this location and we are looking forward to returning next time we are in the area! read more

Starbucks - Chai Latte~ What an amazing chai, my favorite tea FYI, it was sweet and had a nice array of spices! What's your favorite tea? - Coffee & Tea Near Me - San Bruno, California

Drinks were poorly made, when expressing dissatisfaction the associates were actually mad that we told them the drinks weren't right, I've been getting the same drink 10+ years I would know if it's made right or wrong. Incompetent employees. Went on 1/11/25 around 9pm, it was slow there was no reason for them to get the drinks wrong, for instance a kids hot chocolate shouldn't be steaming hot! read more

The last few times I have purchased iced drinks they have been filled to the top with ice. Avoid this location.

Customer service was fine. Iced coffee however, was room temperature-medium warm and nothing iced about it. We also asked for milk in our tea and they failed to do so. Some pastries were out of stock. No restroom either. Would not be returning to this location. read more

Shoutout to the friendly, agile, and courteous Joann aka the manager. Thank you for serving up our drinks and meals with laughter and good vibes. We feel seen coming into this space because of you and that makes it powerful! I highly recommend this location when Joanns juggling her many orders with a smile! read more

The layout of this location isn't great - the line to pick up drinks is directly in front of one of their entrances so you walk directly into a crowd of people upon walking in. Put in a mobile order for an iced coffee and it was ready about five minutes later, so not too bad of a wait time. They went a little too heavy on the cream though - just wanted a splash and I definitely got more like 1/4 of a cup. read more

This Starbucks is located in a busy shopping center, which makes this location quite busy as well. Peak and off peak times, you will usually find a line to wait and customers sitting around. I prefer to place a mobile app order for pick up. Which usually has a line, too. They get the orders out in a timely manner, and I'm always pleased with my frappuccino and espresso. Clean inside and maintained. A variety of starbucks tumblers, cups, and mugs are available for purchase. Recommend? Yes. Advice: Be patient. Expect a line. Download App. Get points. read more

Starbucks - Venti Caramel Ribbon Crunch Frappuccino with affagado shots ×5. Extra strong & extra good! - Coffee & Tea Near Me - San Bruno, California

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Went there today around 6:20 pm and there was a nice Barista named Ocean or something close to that, she took my order, 1 venti cold chai latte, 1 venti matcha lavender cold latte, 1 Trenta Strawberry Acai lemonade. I paid and even tipped for great service. I came back 5 min later to purchase 1 more Trenta Strawberry Acai Lemonade Refresher but this time it was a different Barista named Erika, the first Barista I dealt with was in the back, and not visible for about 5 minutes. This time I asked for no Ice and Erika said that if I wanted the refresher with no ice it would cost an additional $1.00 to fill it to the top with the original strawberry acai mixture, or she could dilute the cup to the top with extra water or lemonade at no cost. EXCUSE ME, but I'm not paying $5.95 for my drink to be diluted and if I'm paying for a larger Trenta cup and I choose that I don't want the optional ice, please make my drink as it should be without cutting corners and fill my cup all the way to the top. I thought this was weird and a pretty shady and dishonest way of doing business; I didn't pay an additional $1 and accepted the additional lemonade dilution. Didn't want to cause a stir onsite. I called corporate an hour later and they confirmed that THEY ARE NOT ALLOWED TO CHARGE AN ADDITIONAL FEE for requesting no ice in any cold refresher beverage, CASE # C58150635. The rep at corporate said they would reach out to her manager. Folks, DO NOT let them charge you extra money for requesting no ice in your cold beverage. Call corporate 1 (800) 782-7282 and complain. Take the name of the barista. Fyi, even on the APP they don't charge you an additional $1.00 for requesting no ice, see image attached. read more

Starbucks - Barista Erika tried to charge me an additional $1.00 (total $6.95) on this Trenta Strawberry Acai Lemonade for requesting NO ICE - Coffee & Tea Near Me - San Bruno, California

Absolutely slow with only one barista to do coffees. Their priority is cold drinks and not hot ones. They make online orders fist and don't pay attention on good customer service for those who come inside to order. They took over 45 min to make my hot coffee. RIDICULOUS!!!!! Someone needs to take over or hire more baristas or a new manager. It's not right to take advantage of customers when they should be taking care of customers. read more

Starbucks - Starbucks San Bruno - Coffee & Tea Near Me - San Bruno, California

I ordered a oatmeal with oat milk with brown sugar and raisins and I also ordered a sandwich with 2 packets of sriracha and when I got the bag with my food my oatmeal had NO liquid at all it was just pure oats i had to add my own hot water when i would prefer oat milk I also got no brown sugar or raisins and instead I got blueberries when I hate blueberries and when I went to check my sandwich I had no sriracha not a single packet in sight I've never been so and disappointed I tried to give This place the benefit of the doubt but no they always manage to mess up my order or just take forever to make my order when I order way ahead of time i am very disappointed and frustrated cause this isn't the first time. read more

They need to update the information on the app and on google because this place doesn't close at the stated time, doesn't have bathroom access, doesn't have sitting area inside or outside. read more

I'm normally not a Starbucks person but this place is pretty convenient because it's right off the freeway and the baristas are pretty cool. Because this location is close enough to my work I can pick up coffee, hot chocolate maybe even a frappe depending on the day. This is probably going to be my go to location for a while. It's located in the shopping center across the street from Tanforan mall so, parking Is not going to be an issue. However, some of the characters that hang out around there here can be pretty interesting. With that being said this is like every Starbucks you've ever been to, maybe a little smaller though. But I feel what stands out at this location are the barista's. It's a group of young ladies who kick-ass and really know how to handle a busy location with ease. Each young lady that I've interacted with seemed super cool and always has a smile on their face. Ive observed each one working hard and as a cohesive unit in order to the orders taken care of. Management PLEASE recognize each and every person on that morning team. Give them the proper kudos and raises, for such awesome and consistent work. read more

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these guys are great normally right on 100% on their drink making. they normally have us in and out. thanks for all your guys's hard work.

Came here for 1st time in long time. They got rid of seating! So sad.. terrible. No personal feel to it anymore. Makes it so bland. Doesn't scream welcoming. Two people working only. Too bad understaffed. They were busy. Waited for some time before the guy got to helping me. Alli wanted was an ice water. Get a cup. Shove ice in it and just give Me tap water from sink. They had a lomg order list. He said 5 to 10 min he can't skip drinks. But it's just a simple ice water..it takes 5 seconds. I'm not asking for a latte. Why would this need to wait in line??? Don't plan on coming back. read more

One of the worst Starbucks place I have visited so far, ordered it for pick up on the app and it took so long too wait. I can understand the wait because it seem like only one barista is working over there. BUT, my drink turn out only have like 50% off it??? Which is very annoying me, would not recommend this place read more

Starbucks - Not even full - Coffee & Tea Near Me - San Bruno, California

This has always been the slowest, I don't know how or why .. just visited again after the remodel, it still is.

I gave it 2 stars because one of the associates was so kind. But Abby, the barista running the bar area was completely rude. Not only visually, but made smarts remarks because she didn't like the fact that she had to remake the drinks. This store is awesome, just whenever Abby isn't there. read more

They have the worst customer service. It's giving I hate my job. The drinks are never what you order and when you ask them to fix it they get upset and then have the audacity to ask for a tip. read more

This spot USED to be my go to. Before the remodel. Now this location is full of people who just don't care enough to provide a comfortable experience. You don't know where your order is. There is a 30 minute wait and when you get there because the order is complete supposedly, only the sandwiches are available. A guy was just yelling out in general that drinks will take an extra 30minutes! Disgusting attitude!! Ridiculous!! Not to mention about 12 people touched my food looking for their order before I got it. There is no eye contact and all the employees are rude. I had to eat my food because I was running late to work because of them without a drink and when I finally got my drink it had mostly ice and wasn't full to the top! Absolute worse experience and the most terrible customer service. read more

Starbucks - Half way full - Coffee & Tea Near Me - San Bruno, California

I've never had any issues at this starbucks! Always prompt, friendly, and any (mobile order) customizations are perfectly followed~ Pre-covid this location had a large variety of chairs and tables available (with outlets!) and being open 24/7 made it perfect for pulling all-nighters! read more

Starbucks - strawberry funnel cake Frappuccino - Coffee & Tea Near Me - San Bruno, California

Ordered from the app for easy pick up. I usually give about 5-8 minutes extra time from the time the advised pick up time. Even with that, I have to wait for extra 8-10minutes before the order is ready. This did not happen once or thrice but oftentimes. Another inconsistency here at this San Bruno location is that the app says they have it in stock, you order it and you arrive for pick up, they tell you it's out of stock (while the app says it's in stock, ordered and money is already taken from your account). What a waste of time and gas. Mind you parking here is tough. Lastly, the barista here are not friendly and rude. There was this heavy set lady barista (with wavy hair) who was cranky (it was around 9pm ish on a Monday). She told me she's so busy and the order will take a while since she's busy. After most of the orders were done and given to the respective people, I noticed that even the ones who ordered after us got their orders but not us. After about 15 minutes of waiting, a guy came to the waiting area and returned an order - it was my order. The barista never apologized or said sorry. If the Serramonte Starbucks drive thru is still open after 9pm, I would not mind the drive. The baristas there are friendly and always give you a smile. read more

Starbucks as usual. Didn't have any issues, ask for their seasonal drinks. They also have nice seating area for you to sit and work

I most likely wouldn't visit this Starbucks again as a result of the lack of customer service and poor barista skills. I visited this location on 9/9 at 10:05pm on my way to their airport. There was an Asian guy working the cashier and an Asian woman working as the barista. It was myself and few people behind me when the cashier rolled his eyes and aggressively yelled for everyone to get on the other side of the table to be serviced. It was extremely dramatic and sounded so personal. I ordered a vanilla bean Frappuccino that tasted like ice and milk. It really was the worst Frappuccino I've ever received. The ambiance of the place was dirty. When I arrived there was no one in line and the employees were just chatting. Less than five minutes of effort to tidy up the restaurant would've been sufficient. I haven't had Starbucks in a while so this really was a big disappointment as I usually have decent expectations for this establishment. read more