This is where the honey and I sometimes go to pre-game before events. Mmmm coffee slurpee. The entire staff was incredibly friendly and the space was and has been each time we've returned, quite clean and well ordered. Our first visit they gave us both (separate orders) the wrong baked goods and we had to return them (one they had simply mixed up with another) but in all the visits since we've never had the same issue. This locale isn't close to either one of us anymore, but if we're in the area, I'd never turn the friendly service here down! read more

I feel sorry for the woman making drinks today. My Gr. Java chip frap was all water. She only used one cup of ice, if that. Obviously she didn't want to be there. read more

Starbucks - Starbucks frap? Not today! - Coffee & Tea Near Me - Santa Clara, California

What's not to love? Power outlets WiFi Fast Service Abundance of seating. My closest SBUX. love it. read more

Starbucks - Christmas stuff! - Coffee & Tea Near Me - Santa Clara, California

Service is great but what's up with the garbage in front of the store always overflowing? Appearance does matter! read more

Starbucks - This is not acceptable! - Coffee & Tea Near Me - Santa Clara, California

Baristas are hard working and responsive. Ambiance is perfect for working. My biggest issue is the loudness of the speaker music. It is LOUD, esp in the afternoons. Even when I put my headphones on with noise cancellation, it doesn't help much. So hard to do some focused work here. Plus headaches. Ugh. If they can tone down the volume a bit, I would sincerely appreciate it. read more

I guess this is one of the few places with free wifi in the area, because it was ridiculously packed at 7pm on a Tuesday evening. I was meeting with a friend and completely unable to find a table or even two seats together to talk. We both ordered drinks and mine did not quite taste right and hers was unfinished, but the service was very quick and polite. read more

4 stars for the interaction. 3 stars for the coffee. Quite a large fan base on a mid-morning Sunday. The baristas were nice and what made my day was the free petite dessert. The Red Velvet Whoopie Pie wasn't that good aka I wouldn't PAY for it, but free is free even at the expense of 190 calories. Starbucks isn't my choice of coffee (I prefer Philz) but it'll do when I'm on the run. read more

Starbucks - New cake pops - Coffee & Tea Near Me - Santa Clara, California

Everyone here is really friendly. The service could be faster, but, then again, every Starbucks speed of service level has dropped considerably. I don't blame the partners, I blame HQ. Anyhow.... employees are very personable, inviting and make you want to come back. It's also quite clean unlike other stores in the area. Bottom line, they're the best store in the area. If you're looking for a local store, this is it. Stop in. read more

So every Starbucks is "good" and "great" but what makes the LOCATION amazing and different is the amazing crew!! I walk in, and they are all smiling and saying their hellos. People like to say that this location is busy... Well YEA!!!! That's why!!!!!! They are friendly. Nice. Efficient. Busy. Sweet. And GGREAT conversation. I don't know all their names but The ones that wear their name tags. Love this location. My drink is as good as any other Starbucks but the people are great!!!!!!!! One complaint I have?! Yes, only one... THEY ARE TOO BUSY TO TALK FOR MORE THAN A MIN. HEHEHE. All good. Thanks yall!!!! read more

Starbucks - Made to perfection! - Coffee & Tea Near Me - Santa Clara, California

Absolutely love this Starbucks Location always fully staff, and super friendly. Coffee is ALWAYS MADE WITH LOVE. AL is amazing, always working hard to get the drinks out as quickly as possible! I been coming to this Starbucks for 5 years now, and i never been disappointed. read more

I would say this Starbucks is so unwelcoming. I walk in with such a smiling face super excited to get my Coffee but the girl Tiffany who helped me was so rude that she rolled her eyes and mugged me. She even didn't cook my sandwich all the way . If I was the manager I would retrain to not treat your customers like this it's all about customer connection and making your customer happy no matter what. I will never come to this Starbucks again and I will also never recommend anyone to stop here. read more

Starbucks - Coffee & Tea Near Me - Santa Clara, California

First time coming into this location. This ones a little farther then the one closest to my work. They somehow missed my venti pumpkin spice latte drink because the tag didn't come out but Its ok. Amar saw me standing for a little bit waiting asked my name and took care of it and apologized for the wait. I had an outstanding customer service experience. Specifically from AMAR. I watched how he treated customers. Spoke very friendly and had such a positive attitude. Great customer service all around. Wish all Starbucks could have such friendly happy employees. I'll definitely be back. He made my morning much more pleasant. read more

This has truly got to be the worst Starbucks in Santa Clara that has zero customer service. I could care less what time or day of the week it is. You get absolutely no acknowledgment whatsoever when you walk in. If you do a mobile order and you walk in and have a question, you can literally stand there forever and not one person will say hello, kiss my ass, nothing. It's got to be the worst place. I just left there and the same thing. Not one person asked if I needed help or had a question. I stood there hoping to ask a question, and not even an eye contact. I went and stood in front of the register, and same thing. Place sucks big time. The management at this location needs to real get involved. This issue just isn't with me, it's pretty much anyone who walks in. I've literally stood there and watched as not one person who's walked in received any kind of greeting. If the employees hate the job so much, they should walk out the door. Maybe they can at least say goodbye when they leave? read more

I stop here for my coffee often. It's a busy spot but they make sure the line moves fast. Also they offer to heat up the croissant. Also listen when you order some thing specific. Hence I go there often read more

No place to sit. Loaf we ordered was not available. Pretty crowded, that's fine but the white chocolate mocha that we ordered was also not done properly. We did not want to wait with a baby for first telling them and then waiting with no place to wait. read more

Rude customer service. And slow. Location has 5 curbside pickup spots and only one taken, I chose curbside pickup but parked my car a bit further, chose spot 1, barista complains I was not in my car and that I'm taking a spot that could be used by other cars. Doesn't make sense, I could be in my car and also take the same spot... if they didn't have a huge confused line the front door and very bad radio they just use to tell people to come in, which you can't even understand what they saying and they tell everyone to get out if someone wonders, it could've been easier and faster process and I probably won't use curbside pickup while not in my car. And yes, their coffee compared to other locations suck. It could've been alright and I could've just apologize and walk away, but the way she told me that and acted like she had to come out and walk few extra feet made me think all they want is their own comfort. Yea, it is covid times and all, but customer service shouldn't be affected read more

Great customer service!!! Stacy and Mark handled a rude and delusional customer extremely well today! This customer made such a big ridiculous scene and held up the line. Mark was so kind, calm, and professional towards her. Still, she was being a total C**T! Stacy took over and was being just as professional and calm. The customer was so rude and obnoxious even I wanted to say something. She just kept going back and forth with them while they continued to help others. I was very impressed with how they handled the situation, they are great employees and what ever company they may work for in the future will be lucky to have them on their team! NOTE TO ALL FUTURE CUSTOMERS: If you want good customer service, be a good CUSTOMER. read more

Decent Starbucks location with an average but consistent cup of coffee. Love their espresso drinks, lattes, flat whites, snacks, pastries, and places to sit and chat or do work. read more

My wife and I spend a lot of money at Starbucks. Last year, I calculated that I spent over $3,000.00 at various locations. Being a contractor, I was remodeling a home for a family in Santa Clara. One Saturday morning, I went to the Starbucks on Saratoga Avenue. I was in a hurry, and was slightly disappointed that they were really busy. They had two cash registers operating, with a third person bringing coffee and handing it to customers in the middle of the registers. When he brought my coffee, a large (venti) brewed house coffee, he pitched forward, dumping the entire cup of coffee on my legs of my Levis. I later learned a the Kaiser Hospital that I had second degree burns on my left leg. The person who dumped the coffee on me said nothing to me and did not check on my welfare. He left immediately, presumably to go get a mop. Get this: No appology! They gave me another cup of coffee. Get this: They charged me for this cup of coffe! As I was walking out the door, some woman approached me, shoving a free coupon in my hand. "The next one is on us" she exclaimed. I Walked out the door, dazed and injured. As I drove out of the parking lot, I realized that I had no reciept for the transaction, and did a U-turn to return and get a reciept. I also phoned my wife and told her what had happened. She said she would meet me at the restaurant. When I walked back in, I went to the counter and asked for the manager. A woman approached, and said there was no manager there (I later learned she was lying because she was the manager herself). I told her I had been burned and I needed to speak to the person in charge. She said that no one was there and that I had to leave because customers were getting upset. "Or I will call the police", she exclaimed. I told her to please go ahead and call the ploice, and I went outside and sat at one one the tables. When the police arrived, they came outside after talking to the manager. They told me that I had to leave because customers were getting upset. I told them I had been burned, and they told me I would have to leave anyway. Do these same police get free coffee there? After being treated for second degree burns at Kaiser, I attempted to call the regional manager of starbucks. He refused to speak to me and did not return my phone calls. My wife called him and after being rude to her, refused to speak to her about the incident. I called the headquarters of Starbucks and explained what had happened. They said that they would send me a $50.00 Starbucks card. I later learned from an attorney that the card was only given so that if I used it, they could say that they had already paid a settlement to me. I contacted an attorney and after threatening a lawsuit, they settled with me for $6,500.00. I will never go to that Starbucks again. read more

I am not very deconcentrated with 3 starbucks has a schedule to close and arrived and is closed before the scheduled time I do not like anything that has in hours that close at 7:30 pm and is closed before and arrived 20 minutes before the: 730pm and the girls already sata trapiando must wait until 7:30 pm and 8 pm read more

Isn't smoking not allowed at least 20 feet from every Starbucks store? Geezus take the wheel ! Every time I went to this store (like 5 days a week for probably a good 2 months), there were a couple or two smoking their lives away on the outdoor seats of this store. The staff seems very accommodating of this. They welcome you with second-hand smoke, folks! Let's face it, every Starbucks store makes their drinks the same way as the others. The manner of how it is made and served makes the difference. This Starbucks has 50/50 staff when it comes to being nice or just plain "I hate my job, I hate you, I don't like making coffee but this gives me enough money for another hidden piercing" attitude. There is one barista here who I would like to mention - Christina or something ? Blonde and skinny. She is one barista colder than all the frappuccinos combined with XXX ice. Or maybe she was just having a bad hair day that day... This place does get packed every single day, most especially after 5 PM. There's not a lot of space despite ample seating and like I said, outdoor seating is feasible if you prefer enjoying your breve with a serving or two of second-hand smoke. There is a CVS next door, in case you'll need your inhaler. read more

Came to this Starbucks this morning only to get a pastry, and maybe since i only ordered that, it pissed the girl off? One of the guys was really nice, but the girl who made my pastry and who took my order was not friendly at all. Said thank you like three times to her and never got a response out of her! I'm sorry, but manners are everything, even a 'no problem' would suffice! She must have woken up on the wrong side of the bed because I did not like her stupid attitude. If i'm paying more money just to eat at starbucks, you better be treating your customers right! Customer service is EVERYTHING, no matter where you go. Other than that, their drinks and pastries are really good at this location. So, only 3 stars will remain. read more

Ordered one honey citrus mint tea at 10:55am on Saturday via mobile app. It took 20mins to fill my order. After 15mins of waiting, I asked one of baristas, and she said, "I don't see it. Maybe someone took it." Other person yelled that they have the order, and it still took them another 5mins to complete a simple tea. Really Starbucks?! read more

Probably my favorite Starbucks around this area, but not because of the ambiance, but rather because this cafe is not as busy as other starbucks locations, and most of all because the service and quality of the drinks is always excellent. No matter what time I come here, or which barista makes my drink, it always comes out perfect. I have nothing but high fives to give this starbucks, and will continue to come here even if it's not the closest one from where I live. Great baristas, fresh pastries and excellent drinks. What more can a coffee addict ask for? read more

With a Starbucks within almost any square mile of global sprawl, I'm really surprised this one slipped under the Yelper's radar. Its been around maybe longer than I've been yelping (which isn't that long). This Starbucks is at the southern tip of a neighborhood strip mall next to a Pasta & Pizza joint. The mall sits on a triangular lot flanked by Saratoga Ave., Pruneridge with San Tomas being the main corridor feeding the hordes of techies to their tech jobs in SV. The next Starbucks is about a mile away inside a Safeway on Homestead/Kiely and another about one point six miles away on El Camino Real/San Tomas respectively. Closest tech company is about three miles down San Tomas. The strip has a Longs Drugs, a Lucky along with a Carl's Jr., Citibank and a 76 (which I understand, do not buy gas made from UAE crude). Hoshi Japanese restaurant is on the opposite end. The location is largely residential, slower moving and away from the hustle and bustle. The clientele are mostly folks who are either on the way to work or unwinding after work. It's a weekday hangout for soccer moms, retirees, students and people wanting some peace. On the weekends, it's a regular stop for bikers, joggers and golfers (Pruneridge GC is about two hundred yards away). The entrance is flanked by four tables with chairs for outdoor sitting, but have been used mainly for smoking. (TIP: Hold your breadth getting in or out if smoke bothers you). Inside, there are a few plush comfortable cushioned chairs where one can sink into and read a book under the pendant lights or doze off. The baristas and cashiers are pumped and energized. Greetings come across sincere and genuine. They actually look at you when they ask "Would you care for some DELICIOUS pastry today ??" One morning there were 12 customers in line, and within a minute all were efficiently processed with their orders taken, money paid and java in hand. I must admit though, my chai latte was a little less foamy that morning. This location has room and potential for a drive-through window. read more

Slow asses on a Sunday morning. Sent husband went in to order some pretty basic things: doppio espresso, kids hot cocoa and a few breakfast sandwiches. He was the only one in line at the time. 10 mins later he texts me that there was a " new " person helping him... Didn't know what a doppio espresso was and couldn't figure out what a kid's hot cocoa was f had to break it down to him). To top it off the dense manger forgot to heat up one of the sandwiches. 20 mins later... Get your act together Starbucks .. Train your people and wake the hell up. read more

This Starbucks is trying to ruin their brand reputation. I've been loyal customer to Starbucks more than 10yrs, and I moved up to the bay 3 yrs ago. I pretty much get 1 drink from Starbucks everyday. I've been stopping by different Starbucks store and this Starbucks really need to be told their service is bad/un-friendly, their staff are always like oh, I'm busy so they always look like annoyed and inpatient. Another bad thing I found fro this Starbucks is that they always serve you grande coffee even if you order Venti !!!!!! This is totally hilarious, then what's the point for ppl who want to have venti size? This cheating/dishonest business should be stopped!! read more

I used to love coming here. Baristas knew me by name and they watched my kids grow. Plus every drink was excellent, the baristas were on point and it was consistent excellence. The higher ups must have noticed because one by one, my baristas were moved to other locations. Now when I go in, I don't recognize anyone. My drinks are meh, when they do get the drink right. My food items, if not asked for warmed, are handed to me in the plastic wrapper they are delivered in. What happened to my Starbucks?? read more

Wow. Love this place. Awesome food. Great place to knock out some work on the free WiFi. The restrooms are like a luxury hotel. Easy parking. Tried three other ones close by and could not park. I did not get anything negative off our visit. Our orders were correct and quick. read more

Starbucks - Coffee & Tea Near Me - Santa Clara, California

I ordered a mango dragonfruit and waited for 10 minutes. People who came after me already got their drinks but I was still waiting. I confronted the cashier and it appeared they forgot my order totally. There's no apology what so ever. Poor customer service. read more

I am not a frequent starbucks-goer - so maybe all of em are like this, but this one is located in a quiet area with lots of space for parking. The inside + bathroom are clean, has lots of outlets + plenty of seats, and really, really cheerful employees! I've sat here for a while working and people watching, and the employees really seem to love being here, working with each other, and making drinks that it shows all through. read more

Love This Starbucks! I have been a frequent visitor to this location for the last 1.5 years. I am afraid to know how much I have spent at this location. This location, on the corner of Saratoga and San Tomas, is nicely located and easy to stop in while on my way into work on the Expressway. I give this location 5 stars for the following reasons. Great Staff. The staff is consistent, friendly and always in a good mood. If you are a frequent Starbucks customer, you will know that different locations can make your drink differently by different individuals. I like this location, because no matter who makes my Mocha, it is always made to my satisfaction and tastes great every time. Fast preparation. The employees here are fast and efficient even though the line is often all the way to the door when I come in. Always a great drink! I have been to many different Starbucks in this area and rarely find a location that gets my order as consistent and made to order as much as this Santa Clara location does. read more

Great Starbucks location and a nice mall venue. Love their espresso drinks, seasonal favorites, and my personal favorite the flat white, service slow. read more

Quaint location off San Tomas and Saratoga. Lots of parking and quick service from the baristas.

Awesome starbucks! - TONS of chairs and outlets, I'm talking about seating for maybe 20 ppl with all having outlet access. Best part about this starbucks. - You can walk to Lucky's or CVS, convenient. - Service is great, quick and friendly. - A/C's a bit cool in the summer, but nothing terrible. Perfect for those coming to Starbucks to do any variation of work/study. read more

One of the Starbucks closest to my house. Location it's self isn't too bad. I did not like the customer experience I've received here. If I'm being honest most of my visits have been in the evening which is normally the "B"squad schedule as far as baristas go. 2 Stars 1 Star= For the starbucks tasting like starbucks 1 Star= For good snack case availability read more

Since recent renovation, this cafe has become less inviting, welcoming place. There is less sitting space and more standing room. This change may be good for business: to get more people in and out. But some customers would choose to stop elsewhere to get their cup of coffee. The new layout is such that as you enter, you find yourself in a crowed waiting for their already placed orders to be filled. You have to wade threw it to get to the end of the line. The newspapers are now placed at the end oh the long standing-only table, just before you go to the counter to order. They used to be easier accessible, and one copy of each paper was always picked apart and read by folks while waiting. That was yet another reason to come here. I'd have to find a more welcoming place, that feels less of a drive-thru. read more

Let me just say I've been going to this Starbucks location for a good 6 years and all I notice is the customer service and quality of drinks going down. And I'm not sure if they are running out of product or what but every time I order a latte or frap it's always half-made and no taste. I really do hope they get their acts together because I'm starting to notice a turn around in their reviews. And its obviously not good read more

I need a CAFFEINNE boost !! So i stopped by my local starbucks. What happen to the over the top customer service with a smile and enthusiasm ?? Did all the employees go to Jamba Juice ??? ha..ha... But for reals... just okay and love the Cafe Mocha with whipped cream on top, with a toast warm cinnamon roll. read more

It's hard not to like a Starbucks. Friendly staff, fresh pastries, excellent coffee, little place to sit outside. My only beef is that I wish they had a drive-up - java on the go, that's usually when you need it afterall... to keep "going". read more