Date of visit: June 6, 2026 This was a short walk from the villa we were staying at, within the Hilton Scottsdale Hotel complex, technically just behind the hotel but a little bit of a walk due to the length of the shopping center. It wasn't a bad walk and the weather was nice, so I appreciated the opportunity to get out a bit and to get some coffee better than the hotel. Online/app ordering was a breeze as always, but staff must have been having an off day. No one greeted me as I entered, no one announced that my drink was ready, and the app was not updated, either. Which meant I was sitting for a couple minutes with my drink getting cold because I had no way to know it was ready unless I went up to the counter and started touching everyone's drink! The drink itself was good, but the experience is not what I am used to getting from Starbucks and in Scottsdale of all places! read more

We were staying at the Hilton nearby and it is a short walk to the plaza this Starbucks is in. The place was packed on a Saturday at 9:30am, as expected. The great thing was the baristas were really moving to get orders out quick. It was an upbeat, busy vibe and we didn't seem to wait long. I had ordered an Iced Chai with Raspberry Cold Foam but the barista had it as a Chai with Raspberry Syrup. It tasted ok, so I kept it. She was super nice and helpful and I think she just misunderstood. Their food items were stocked well and the Ham & Cheese Croissant I like was yummy as usual. My BF enjoyed the Banana, Pecan, & Walnut Loaf. A good Starbucks experience. read more

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Great location, super friendly staff! Great personalities! Coffee sir consistent, countertops and tabletops need a bit more upkeep and wiping down more frequently but otherwise always enjoy stopping by here and enjoy the outdoor seating options! read more

Starbucks - Coffee & Tea Near Me - Scottsdale, Arizona

I have been too Scottsdale at least seven times in two years and I always seem to make it into the Starbucks. There are a lot of locals having their morning coffee and chatting just like my local location back in Ohio. I really enjoy going there and they didn't make any mistakes on any of the 14 times I have gone there in the last 45 days. Nic was quick to pick up my name and learn my order which I am very great full for since I don't change much. read more

Just wanted a glass of water as I was on my way to pick up my son at camp and needed water. They refused a glass of water and said I could buy it I I really wanted it. No problem, I asked for a lemonade but since I didn't need the sugar, asked them to just pour water in the glass. Paid a little over $5 for a glass of water. read more

I was bicycling in Scottsdale and found this cute Starbucks when I was ready for a break. There's nice lounge type chairs and tables outside. The store is smaller than average. Barista Kevin provided excellent service. Above average SB in Scottsdale. Afterwards, I ate at the Tap and Kitchen next door in the same shopping center and that was great too. read more

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I went to the Starbucks in the Paradise Valley Mall Loop. Service was terrible. Kiki failed to practice adamant customer service. When the window opened, she didn't even say hello throughout the entire interaction. One word was said from Kiki. Overall, a poor customer service experience. read more

Great Service This Starbucks is not my usual stop however, it just might be one of my all time favorites. I love my coffee and what's better then a Starbucks iced white chocolate mocha, I can't think of anything, we'll maybe if you top your coffee off with a vanilla scone. The service at this Starbucks might not be the fastest but it's still phenomenal and the staff are always very friendly. This location is clean, inviting, and feels comfortable. My coffee was made exactly the way I order and tasted great. In addition, to the great coffee Starbucks has delicious pastries if you need a snack. I really enjoy grabbing a cake pop or two to go. Great coffee, pastries, friendly staff, and shopping. It doesn't get any better. read more

Nice people work here. Stop with the masks. Tell corporate this thing is over. Stop with the curbside delivery. Customers sitting in their cars with the engine going are polluting, noisy and adding to climate change. read more

It was okay. Just that. Nothing more. Some things I'll never understand. Why A Coffee shop. That serves all kinds of Coffee. And teas. Doesn't carry Lemmon Or. Lemmon flavour. read more

Had some time between meetings today and needed a place to park and work for an hour so stopped in! I love the plaza that it is located in and the gals working were super friendly! They have a decent amount of tables to sit and work from so I was able to find the perfect spot. It was pretty lively at 2 PM and they still managed to take care of everyone in a timely manner. The only reason for a star drop is because the floors and countertops were kind of dirty but again, i'm sure it is a high traffic spot so I get it! I'll be back if in the area and needing a place to park it with my laptop for a bit. read more

Went in a few times while we stayed across the street. They make a good consistent latte and specialty coffee. Service was good despite it being busy everytime we went in. The staff are friendly and they have a better than most merch section. Only drawback is outside the place. The customers who frequent the place are pretentious and they park really poorly. The parking lot is an adventure. Drivers don't stop always for pedestrians. read more

Hot b fast sandwiches Dark roast was fresh. ( hadn't been sitting getting bitter) Friendly service Unleashed nice mellow dogs hangin with owners outside. Great service. read more

We were out walking along the Pima bike trail and about froze, so we needed some hot coffee. At that moment Yelp's servers were having a problem and I couldn't do a search for anything exciting in this neighborhood. The Starbucks app, however, was working, which said the nearest store was located in the Hilton Village (not Hawaii, though). I was a little worried the store would be in a Hilton hotel, but it is a regular store in a strip mall that is named Hilton Village. The store has some outside seating but is rather cramped inside. One of those skinny long stores. And since it was busy, the store seemed even smaller. My drink, however, was good and warmed me up. read more

I love coming to this location - not only because it is in the same plaza as my work but because the baristas are always friendly and quick. They always take the time to greet me by name, genuinely care how my day is going and always make my drinks to perfection! I have never had a bad experience here, my only issue is the inside is a little small (but that is something out of their control) and can get crowded very quickly. read more

Nice Starbucks. Outdoor seating area is is very accommodating. Employees were friendly read more

Starbucks - Coffee & Tea Near Me - Scottsdale, Arizona

By far the best location in the Valley! It has been my favorite daily visit for over a decade. Staff is always smiling, Great consistent service, cozy and warm feeling to run into all the locals! Outdoor seating area is also many's favorite during winter! read more

Travis gave us the best experience. He was very helpful on suggesting drinks and was so upbeat and pleasant. Your batista can make a real difference when it comes to overall experience, thanks Travis! read more

Veronica and the rest of the staff here are so friendly and amazing!!! Thank you guys for always doing such a great job with my large orders. read more

I put in a mobile order and accidentally drove to the wrong Starbucks. However, this Starbucks location was sweet enough to re-make it for me. Made my day - amazing customer service! read more

If you need a latte' fun this Starbucks is hoppin! The baristas are super friendly and efficient. It is a small spot so there are tables outside if needed. read more

This has been my go to Starbucks location for almost 5 years now. The staff is always friendly and remembers me. Veronica runs a great location with lots of regulars I've seen here for years. The parking is easy and it does get very busy here during morning rush. Pro tip: order on the app ahead of time. read more

Only one unisex restroom.... Industrial gym lights hanging over the main restaurant. Food selection is constantly picked over. read more

Sadly, this location was a huge disappointment They didn't have the usual breakfast sandwiches (even though they had pictures of all of them) and couldn't remember to put the sandwich I did order on a plate with a knife. We will avoid this place in the future ... And, when I asked "Chanel" for some ice, she said "go down there" and pointed to the guy who was very busy making drinks. How rude!!!! There wasn't anyone else behind me!!! read more

Standard issue small Sbux: good service, standard quality of beverages and food. It's a little tight to get around, but there's plenty of seating for the location and some patio seating - people seem to take advantage of that, even in summer. There aren't a ton of outlets but I did get one when I came in to do some work on a Tuesday morning. Due to the size, it's quite loud at half capacity. As another reviewer mentioned, it only has one bathroom, but that seems appropriate for the size of the store. Overall, a decent place to work or meet up, provided you don't mind a little ambient noise. Now serving some Teavanna iced teas (although, inexplicably, they all seem to have calories). read more

What a ridiculous experience I had at this Starbucks. I ordered three drinks totaling around $10. I offered a $20 which was s little mangled but definitely in one piece. The cashier wanted me to give him another note and got all hissy when I refused. What kind of training does Starbucks provide to their staff? read more

I must have hit a sore spot, as an employee named Zach G. replied to me in private messages re: my reviews. His childish name calling, epithets, slurs, etc. only reiterated and confirmed what I said in the reviews, that he is very self centered, immature, and rude. He boasted about how celebrities and well known people "leave him $100 tips on numerous occasions." I made a genuine compliment about weapon in his profile photo, and he proceeded to berate me about my gun knowledge and about how many guns he owns. One very scary, angry young popsicle, he is; he'll learn when life knocks him down about 14 pegs. Just goes to show that contacting a manager directly sometimes might be the best option, as I shall. read more

Message I just sent to Starbucks: I was just in your Hilton village location. There is a guy working here (11:27am on 9/12/17) at the cash register that makes me not want to come back here again. He was blatantly hitting on a female customer as some of us waited in line. He teased the customer about her order. At my turn he charged me the wrong amount then said it was because he only had three hours of sleep then started singing. I am sitting here trying to work and enjoy my coffee and he is laughing very in a goofy manner and singing more. I wish I caught his name but he is the white male cashier that basically talks like he would be from the valley. He just made fun of an elderly woman for her comment on over heating her pastry and a co worker on being Vegan. Yikes. read more

Super friendly staff!! I never go to this location, but stopped in because of a staycation. Extremely accommodating! Zach went above and beyond. I will return to this location more often. read more

I placed an order online today for a black tea with sugar and milk. I picked it up at 3:00PM. When I asked the girl if she put the sugar in the tea she walked away and in the rudest voice said, "it's made just like you ordered it online". Actually, it wasn't. Kudos to her overworked co-worker who remade the order. Nice way to treat a local merchant in the shopping center that goes to your store 3 days a week every week. read more

Great at remember that I had just been there the prior day and know what I wanted. Lovely service

This used to be my favorite Starbucks in the valley. Now I sadly avoid it. The remodel made the space feel tight and unwelcoming. Staff quality also rapidly decreased. Drinks have been repeatedly incorrect (I order very easy things) and they have over charged me multiple times. Not sure what happened to this location! read more

I do Scottsdale every winter and this is my fav Starbucks while in AZ. I notice the staff hardly turns over and we coffee aficionados benefit greatly as a result. Ladies are all that. Coffee perfect every time. Mark me down in the very happy column. read more

I love this place. Been going to Hilton Village Starbucks since 2006. It's awesome. Their crew always treats me well and has my drink ready when I am there as they know me. It's fun to go to a place where they treat you with respect and go out of their way to make you feel special. read more

Love love love the service. It's never mattered what time of day I've stopped by, I've always gotten the friendliest of service. I'm a regular at Starbucks and I think I just found my new favorite location. Awesome job! My drink is always on point. read more

Best Starbucks around. Great staff, and a great way to start my day with a positive experience.

I used to not mind coming here on my way into work until one of the employees at the register treated me quite rudely. I brought in a Starbucks mug that I had gotten as a gift and she tried to make me pay for it, then accused me of stealing and wrote down my name from my gold Starbucks card. I will never come back here ever again because of this embarrassing experience. I will take my business to the one at Scottsdale Fashion where they are all very friendly. read more

When I went to this location on 5/8/18 it was one of the worst experiences that I've ever had at a Starbucks. When I walked in nobody greeted or asked what I needed when I was at the counter. I called in prior to place my order and the manager had an attitude on the phone that I had to call it in due to the app not working, she stated "she guess she can help me," instead of just taking my order. Then when I picked up my order my drinks weren't made correctly. I asked them to fix it please, while the girl just stood there looking at me. The manager finally had to tell the girl to fix the drinks for me. The environment seems very hostile and nobody seemed thrilled to be working. It was just an awful experience and the people working were rude and not friendly. They didn't create an environment that I would want to start my morning with, the worst part was the manager's attitude. When I asked for the District Manager, they were unwilling to give me that information. If you are looking for a Starbucks in the area, I would drive further and find another location. read more

I will never, ever go to this Starbucks again. I usually go to the one on Scottsdale and Thomas, but I went to Trader Joe's yesterday, so I thought it would try it out. It took about 15 minutes to get an iced coffee with one sweet & low. The barista was a very nasty women. She was unfriendly and flat out rude. When she called out my drink she said "unsweetened ice coffee". I asked if there was a sweet & low in it because that is what I ordered. She said "I don't know can you just taste it and find out". I was totally taken a back. I should have complained, but I just wanted to get the heck out of the there. read more

Small store, not overly busy. Guy barista was too busy chatting up and trying to impress a female customer to pay attention to orders. Had to ask twice for food order. I'm in a lot of Starbucks, very poor experience in this one. read more