I go to this Starbucks once a week or so and I'm always satisfied with the service. My order is always made correctly and the staff is always exceedingly friendly. Today in particular when I pulled up to the window to pick up my order the man handing it off to me saw that my dog was in the backseat and asked if she'd like a little cup of whipped cream (i actually had to run home for a phone appt. and didnt have time to wait for it) but the fact that he asked was super sweet and I consider that to be above and beyond great customer service. I wish I caught his name because he's given me my order before and is always super friendly. read more

Excellent service especially doing a pre-order! Ready within a minute of arrival. Had a very friendly barista named Brittney that was very artistic. She drew me a swan in my white mocha. read more

Starbucks - Thanks for my Swan Brittney! Who needs designs on a plain red cup! - Coffee & Tea Near Me - Woburn, Massachusetts

Very nice staff but they prioritize the drive through over people who go inside . I have been waiting for my tea for 15 minutes while they prioritize the drive through . The same thing has happened to me when I have done mobile orders and had to wait . They need separate and appropriate staff for each . Now I'm late for a nursing shift because I've been here 20 mins now . I order a strawberry açaí every time I go here and the last month or so I can hardly taste any flavor as it's always so watered down and has maybe 2 strawberries in it . And if I watch then make it they never even bother to shake the tea and mix it just stuck it under the faucet and add tons of water. read more

Downloaded the yelp app and made an account to leave a review. I mobile ordered a Frappuccino ( so that it wouldn't get messed up) on Wednesday Afternoon. I pre-ordered 10min before I got there and my drink was not ready (no big deal but confused because there was only one other person there). Then when the other persons coffee came out the guy working basically through it on the table and let it glide across... very surprised it didn't fall over. On the sticker, my order said cookie crumble frapp with 2% milk. I watched the guy use whole milk because it was already out and I am 99.9% sure he didn't even put cookie crumbles into it. pissed I didn't say anything when he gave it to me but ugh ruined the drink and felt like crap afterwards because of the whole milk. read more

This is, by far, the best staffed Starbucks I've ever been to. All of the staff are friendly and efficient. And while I've never seen Paul (who actually does wear his Starbucks apron like a superhero cape) take flight, he definitely has super speed AND the amazing ability of pulling cheese off of breakfast sandwiches before heating them (a talent so amazingly rare it must be a super power). Grading on Ashley H's SBUX curve, I give five stars. read more

Came by the drive-through because I wanted coffee before my fiance and I drove up to spend the weekend in Maine. The layout of the parking lot is a bit confusing, so we had to circle twice before finding the entrance to the drive-thru, but otherwise experienced no complications. Service was very fast and we were back on the road in about 5-10 minutes. read more

I went through the drive through as I was in a hurry for an appointment. I had 15 min to spare. I ordered a hot latte and was given an iced latte. When I told the barista I ordered a hot, she seems obviously annoyed. She took it back and told me to pull ahead. I literally waited 13 minutes for someone to come out with a hot latte! No apologies, no $4 card for the error like they usually give. I ended up being late for the appointment and was completely annoyed after waiting so long with a car full of kids watching the clock tick! read more

Worst White Chocolate Mocha, l couldn't drink. I never come back again. l really don't advice this one.

We went to the drive thru. There was a line, but it moved pretty quickly. The guy on the speaker omitted the word "soy" in Andy's drink when repeating it back, but Andy corrected him and when we got to the window the girl made a point of making sure it had soy. It's weird that in 12 degree weather they put their cold drink offerings outside on the drive thru window. They were all frozen and unappetizing, and I'm sure they can't sell them once they "display" them out there. read more

Perhaps they are having a bad day but my coffee was remade twice and it still wasn't right. I've been ordering the same thing fire a long time and I'd know. Damn I really wanted a good cup of coffee today! read more

Probably not my favorite Starbucks... The cashier didn't know anything about the drinks and the barista didn't call when they were done... But hey at least they had my tea read more

Absolutely terrible customer service. Not once but 5 times now with 3 messed up orders! Ordered via mobile app and got to know that the order should be ready in 5 minutes only to get there 10 minutes later and find out that it hasn't even been picked up yet! The barista rather than apologizing tell me its ok and happens all the time and then with a very sarcastic attitude makes me wait another 5 minutes. Still no apology what so ever! Their drive thru operates so slow all the time and the service inside isn't any better either. If you can go yo the Starbucks inside Target which is right there! Not going back ever. read more

God awful. I've been going to this place every other day for quite some time. My drive thru mocha frap order was screwed up 3 times when I asked for no whip cream along with a shot of espresso on top. The woman with glasses working the window was nice and I don't blame her. She knows her stuff. It was the person making the drinks at 11/20/18 around 2pm who mixed in my whip cream to a drink that I asked to be remade. I guess the drink maker didn't think I wouldn't notice but, I did. After driving a mile away, I drove back and told the person inside wearing a beard I'll go to Burlington to get my drinks from now on. I don't care about the next one is on us free card. I'm not looking for a free drink. I just want somebody to make my drink right. The drinks have been prepared inconsistently as of late prior also. read more

They get my order wrong almost every time and it's such a simple drink complete bimbos that work here too busy chatting with each other and dancing read more

Slow yet friendly service. I suppose it was delightful and I would recommend. But not if you are in a rush.

I recently started working in Woburn and come to this Starbucks everyday if not twice a day and I always receive the best service. The staff delivers excellent customer service. read more

I go to this location daily, not because I like it but because its the only place quick off of 93 that I can grab a coffee on the way to work. The convenience factor is a level 10 for me, but that's where my praises stop. They have the slowest people and 9 out of 10 times they get my drink wrong and I order the same thing every day. I only get an iced coffee with milk, but its a roulette after I order. Sometimes I get extra whole milk, sometimes I get skim and sometimes i get half and half. Not sure how they don't know what I get by now. Another thing that drives me nuts, I will order a trenta coffee which I get charged for and then when I'm driving to work I realize they gave me a venti. This happened to me three times last week. I know what your saying, and yes I double check now. Its Thursday and twice this week I had to call them out on it. I will stop going when another option opens up for me, or when I stop being lazy and make it myself. read more

This a very convenient location near my office. The service is always top notch and the baristas not only keep the morning line moving but always provide great service!! Whether it's hot or cold, the products are always top shelf. Additionally, the lemon pound cake is awesome!! read more

Always fast drive thru. Good alternative to the one all the way in target. Service is always good and super friendly staff!

There's a drive-thru at this location that moves quickly even during the morning commute and the staff is always pleasant!

This Starbucks goes above and beyond for me all the time. The best part of my morning is driving through the drive-thru and being greeted by the retired Veteran. Nothing better- thanks, Starbucks!! read more

Who are these people that draft reviews and what planet are they from??? I go to this Starbucks every day even though I live equidistant to 3 of them. I will purposely put them on my route if my daily course threatens to put me somewhere else in the morning! On top of that I'm back for a second latte 4 out of 7 days on average! This is the best Starbucks I've been to in the Boston area and I'm a latte addict! They are organized and super fast even when the line is long! I'm shocked by how long I have to wait at other locations when even only a few people are in line. The staff here know me by name and know what drink I want without me having to say my order! If I change it up, that's no problem and on the rare occasion my drink is wrong they fix it really quickly without question. That is the epitome of good customer service so Yelp whiners that just want to hear themselves complain should get a hobby that doesn't involve disparaging the hard work of those in the service industry. read more

How hard is it to pour a cup of black coffee? I can get past ordering in their language (Tall/Grande/Venti), but my order should have been a slam dunk and somehow I ended up drawing the ire of the other waiting customers. Here's what happened: I ordered a Grande Blonde. I was told they were out but I'm not that fussy so I asked for something close to a light or medium blend. She made a recommendation and I said "sure" and the order came out to $2.41. I handed the employee a five and 2 quarters to make it a little easier. I couldn't quite tell what happened with the background noise but long-story-short, it took a manager and another employee's combined efforts to give me the correct change (that's $3.09 for the lazy). I always drink coffee black. She had the cup there and the carafe in reach and finally gave me my change and wished me a good day. Couldn't I have my coffee then? Well, I sat down and waited a while, and after about 10 minutes I noticed pretty much every other customer, including those that came in after me, had their orders already. Whelp, it was sitting on the counter at the opposite end of the store and no one bothered calling it out. In reading the other reviews it seems like this place has advantages (convenient parking, drive thru, clean, talented baristas) but, they are plagued with organizational issues like order accuracy, opening the store close to the times listed, and common courtesy. Sounds like the issue is in-store leadership. I could be wrong but with the money Starbucks makes hand-over-fist on every order (profit margins are high per beverage and the food is all pre-made), corporate should pony up the dough and get a good Leader in this location. read more