I placed an online order, then my work called me in because a customer came 2 hours early. So my food sat for hours and when I came in they wouldn't remake it for me or even refill my now flat soda. I told them to just keep it all. I'm disappointed by my experience at Steak N Shake. Most places have courtesy for these kinds of situations. Ffs even Burger King does read more

Fantastic take out experience, fast and intense staff for my Sunday night drop in for aint Oreo shake mobile order on the excellent app, this location is a sadly rare example of the mighty Steak and Shake that has fallen apart from the easy late night option we always enjoyed in days gone by. The all day and night hours have been narrowed down to remove the main appeal here alongside higher prices. The burgers are still tasty but there's better options now! We still like the fun bright space and top notch rewards program here. My shake was rich, well mixed, definitely unhealthy but we fine! read more

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I went in tonight to get my wife some dinner. I got her a frisco melt combo with cheese sauce on the side I got barely enough for a freaking fry. Y'all gotta do better read more

Steak ’n Shake - This is what I got when I bought cheese sauce and I'm not happy. If I pay for it fill it up - American Near Me - Merrillville, Indiana

This is the worst Steak n Shake I've ever been to. The garlic burger and milkshake were great. But you could only order at kiosks, no table service, and the drink machine wasn't working. The onion rings were stuck together and crumbling, but perhaps this is how they are at every location. None of the soda options worked and both tea canisters were unsweetened despite being labeled different. The bathroom wasn't the cleanest either and one stall was broken. read more

This was the worst experience I've had at this location. I have never encountered such horrible customer service. I also paid extra for my meal as well. I did not get any item I have ordered correct. Also,I called the store and whoever was in charge had the worst attitude and responded very non professional manner. read more

I love the shakes. When we went inside to get are food the place smelled like a old rag. The staff wasn't the most friendliest people.

Good was delicious and hot and wonderful the best onion rings and burgers ever! Service was delightful too

The food was awesome and the woman was so kind . She even greeted in when we entered which is something that most restaurant don't do at all . Overall the restaurant is amazing ! read more

I haven't been to a Steak n Shake in years since they installed the kiosks. MY first and only use of this means of ordering resulted in onions included on my burger (which I did not request). I thru the unwanted addition on the floor! I used to enjoy going into the original Steak n Shake environment with friendly servers and freshly prepared foods. This kiosk ordering was delivered in a sack with cold fries and poorly prepared burgers. Never again will I visit this establishment. read more

ordered a bowl of deluxe chili and they came out with a cup the size of a small chili at Wendy's. they gave me a refund but no explanation as to why the picture in the menu and the product didn't match. other than we don't have bowls like that. They did give my son an extra chicken tender so there's that read more

My experience at this location has always been pleasant. Food is great! Order is always correct & staff is always kind to us!

I know it sounds ridiculous, but the lady who runs the drive thru is so friendly I have almost teared up on multiple visits. She is a rare human being in this world. Bless you! read more

Had to order on kiosk. Took 25 minutes to get our order. Terrible service. The fries were good. Won't be back.

Do not take a 4-star rating as a hearty endorsement of the high quality of the fare here. You're coming here for a greasy burger and maybe a shake. No shame in that game, friend. My husband likes S&S way more than I do but this location is probably better than the average. They appear to be perpetually understaffed which is typical. That said our server was really very nice and our food was delivered correctly. When you pay $14 for 2 burgers with fries, 2 drinks and a cup of chili WITH table service - you can't do a lot of bitching. It's cheaper and better than McD's, read more

While in town visiting, I decided I wanted something I couldn't eat on the West Coast so I chose this location as it's always been good in the past. I ordered a garlic butter burger and a shake. The burger had so much garlic powder on it, it caused me to start sneezing uncontrollably because soon as I opened the paper I inadvertently inhaled a cloud of garlic dust, then I go go to take a drink of the shake and I can't because they give you very thin and fragile paper straws that dampen rather quickly rendering it unusable, not to mention the diameter of the straw is about 1.5mm. How do you expect ppl to drink a thick shake with a straw so small?! read more

Excellent experience here, twice! Stopped by and didn't realize that all steak n shakes are now self service and that you order from new touch screens at the front of the store. Screens worked pretty well and staff was fast to make the food and excellent at helping get extra stuff I asked for (like extra spoons and other stuff). Place was clean and there were even clean picnic tables with umbrellas outside by the grass. On our second visit there was a problem redeeming a gift card on the kiosk, and the manager took care of everything so we didn't have to wait any longer. Overall, very pleased with the new self service setup. So much faster than the old way of waiting on the hard working but overworked servers that every steak and shake franchise had. read more

I haven't experienced much with the food, bathrooms, or drinks etc.. but I have a complaint. The workers treat their customers like a trash and have no heart for giving. They expect us to pay them money for disrespecting us and picking fights with us?! That is crazy stupid. I suggest they fix their attitude because we've reported way more people than we should even have to. I haven't seen other problem's, but if I do I will definitely edit this post to let others know. read more

Burger was good and hot. Fries were cold and hard. Waitress was very friendly and helpful. Women's bathroom would NOT pass a health inspection. Disgusting in every way. Makes you wonder what the kitchen looks like.... read more

I've been here twice since my new contract started. Both times my food was hot, as ordered, and yummy! The lady who helped me on my second visit, called me 'beautiful'.... hee, hee. Made my day! read more

this is my first time at a SnS and i was pleasantly surprised. i have a fast food bucket list so this one had been sitting there for quite some time. this is a sit down kinda place, not like a BK or McD. i got their double with cheese and it came with fries. the burger was good but i loved the fries. they are thin cut and crispy! they have fry seasoning which i put on them and they were delicious! ambiance: clean , spacious, the bathrooms were very clean. service: waitress was very nice and attentive. price : great given the quality and quantity of food. parking: free lot overall: i thought it was great, and if im in the vicinity of another SnS, i will be back! read more

I want to give the beautiful woman that's in the drive thru the biggest hug!! She's the sweetest this world has to offer I truly hope she is respected and cared for here! She is so amazing and bright read more

In general, Steak 'n Shakes are all pretty good. We had them in my home market of Milwaukee for a hot minute and I got hooked. Sadly, there were franchise issues and they had to pull out. Driving through Indiana, I couldn't resist the endless barrage of S&S advertising and convenient every freeway exit location, so we finally gave in and pulled over. Every S&S is about the same and this one is solidly average. The food is about a 3.5, the service is a 3 if you are lucky, but the value is a solid 4. The bathroom at this one was a literal shit-show, which there is really no excuse for. This location was understaffed on a Sunday afternoon so the wait was a bit longer than I would have liked. In general, about what I expect from a S&S, but still a damn good burger. read more

While the burger was just ok, it wasn't what I ordered. A steak burger with a fried egg means I want a fried egg that is whole not yolk cracked smashed flat and over done. My fries were not hot I never got the water I asked for The floor is greasy The bathrooms aren't clean. The wait staff is dirty. Yes, physically filthy. Stained aprons that have been used to wipe their hands all day and white dingy shirts with food stains. My last experience with This STEAK AND SHAKE read more

Steak ’n Shake - Literally falling apart and Jett bathroom - American Near Me - Merrillville, Indiana

Horrible dine in service, super slow, dirty bathroom and good burger. I won't be back. Thanks for the burger though. Sincerely, A hungry customer. read more

This is the worst place I ever been to in my life. The tall white male manager was very rude and disrespectful his customer service sucks I visited them a couple weeks ago and left my food I called them as soon as I got home and a lady manger took my name and number. I explained that I didn't live in the area she told me it can get replaced just have my receipt. So this manger told me it's been too long and that he's not replacing my food he also said that he's not taking a lost because he had to throw the food away it's your fault you drove off with out your food I'm not replacing it. I'm never ever going there again and if that's your rule then the lady I spoke with should've told me to come back for my order read more

Sorry... it smelled so bad.. we couldn't even stay to try the food. This is a good company with a great product, but there's a manager at this particular store.. who is In Charge.. the leader.. the person who sets the tone and the standard for this store.. and that person is completely unaware their restaurant smells like a sewer. read more

I went in Sunday after bowling with my family..it took them 8 minutes to take our simple order, that should have been a sign. We ordered 2 chicken fingers, one chicken sandwich, 2 cheese burgers 1 Parmesan fries, and a triple cheese burger. We had to wait 35 minutes for our order but when we got it I asked the waiter was my Parmesan fries in the bag he said yessss. When we get home NO Parmesan fries.. BUT I call back up there and no manager is available so the waiter who answered said the manager would call and I could get an order of fries... #THEMANAGERNEVERCALLED #DONOTWASTEYOURTIME #NOBARGAINHERE read more

Yes food was good but I want to say thanks to Tiffany who was running the drive through. Her friendly attitude really was welcoming. Her positive and friendly attitude was contagious. She is part of the solution. We all need to be. Thank you Tiffany. read more

My dad and I stopped here for a quick bite to eat after running some errands. The waitress was absolutely phenomenal! She made our drinks (vanilla diet Coke and Cherry Coke) with extra flavor and love, the urgency to rush and refill our drinks was incredible, and the food came out perfectly and immediately!! She was outstanding. Our bill came out to be $9; my dad was dumbfounded with how cheap and wonderful the experience was. I left the waitress a $10 simply because it was well deserved. 10 out of 10 would recommend!! read more

We had takeout this morning about 1am. The cashier was crazy absent minded and sid everything very slow. The order took forever to get finished and there was nobody else in the restaurant. We used a coupon and that threw her off even more. When we got home part of our order was incorrect. We order chili 5 way with cheese on the side and extra onions and the cheese was on top and no onions at all. Also, the chili wasn't very good and kind of watery. We ordered 3 burgers that were great as always. The French fries are always a little disappointing but that's just the way they are. Oh, also the cashier picked something up off the floor and then didn't even wash her hands....GROSS!!! read more

Food not what it used to be here on route 30. Hamburger was not even firm patty, it was swishy will never go back

Couldn't do a root beer float? Like what? I've gotten this every time I've came to a Steak 'n Shake. They said they only do shakes. Also got rid of the chicken tenders read more

Been going here middays for the past year every once in a while. First, let me say Tiffany (I think her name is) at the drive thru window is super. Always pleasant, plus she has not gotten one thing wrong on our orders in the past year. When you tell her you want fries, you get fries. And more fries, which beat the heck, by the way, of every other fast food chain. The lettuce, tomatoes and onions are always fresh looking, tasty and crisp. The burger meat beats every other chain. Their legendary shakes are great. This place beats the heck over other chains tasteless over processed offerings. Sure, the drive thru is a bit slow but consider they repeat your order and make sure all of the order items, which include dressings like lettuce, cheese, salt etc take more time. Then each sandwich is hand made to your order. That takes more time than pulling a dried burger in a clown suit from its three hours under a heat lamp. I haven't gone inside yet but I think the food quality and taste is definitely worth the delay of getting. read more

First of all, we waited 16 minutes in the drive thru at 9:30 at night. We ordered a kids meal and two number 17s with two shakes , Oreo and strawberry. The dark skin guy with dreads was making the shakes and we looking at him through the drive thru menu, and he literally rimmed the top of the ice cream in the cup and stuck his finger and his mouth to lick it off! WHEE CHILEEE , THE NASTY! I have never been in an establishment that had an employee that nasty ! Then the fact he didn't know we were looking at him through the window bewildered me , like what else does he do when people aren't looking? The manager replaced it but still , that besides that point. Corporate needs to hear about this smh! read more

I stopped in on a late Sunday afternoon with my family...the wife and my three boys. Outside - It's hard to get to currently because of the construction but nonetheless you can get to it...plenty of parking spots Inside - It's a decent looking restaurant. They have limited booths and the tables that we sat at were all wobbly. I don't like wobbly tables...fortunately for me the boys think it's funny to make the cups go back and forth on the table...sarcasm at it's best here people. Also, I could not help to notice all of the "dirty" tables, it looked like they only cleaned the tables when they had to for the next customer. Service - Our waitress was fine but we only saw her twice...when she took our order and when she dropped off the check. So you might be thinking well who took care of you in between...some other waitress who really seemed disinterested but did take care of our requests ... we had to ask for silverware, ketchup, our side orders that we ordered...all in a days works when we go to a restaurant....right? Oh...also we waited nearly 25 minutes for our food...it felt like 45 minutes but the turnaround time was not fast. We only ordered burgers. Food - The fries were cold...the burger was good...really liked the burger but again, fries were cold...two ways to say the same thing... I do have to mention that my boys really enjoyed the little steak and shake hat that they got along with the cardboard car that they got as part of the kids menu...it made those 25 minutes go by a lot easier. If you like milkshakes and burgers...this place is good. Don't bother with anything else on the menu. Also, the service can be really bad and the food can take forever so plan ahead maybe send someone in early to place the orders before you get there and be sure to request fries right out of the greaser. read more

I came here last night around 1 to get some food. The drive through was extremely quicker than normal, and the food was hot, which I didn't expect it to be since it was so late. By far the most positive experience I have had at Steak 'n Shake in Merrillville. This morning I woke up feeling sick, and haven't been able to eat anything since without getting nauseous. Within the last 10 minutes I just puked, and I could clearly see my undigested fries and chicken strips that I ate 15 hours prior. I will not be returning here, and I hope nobody else will unless they want to get sick. read more

The service here was fantastic. A sweet older woman waited on my table, and she made sure everything was great for my party. The food here is okay but at least it is cheap. The fries are pretty blah, so I don't recommend purchasing them as an extra. The real attraction is the shakes which are always spot on. read more

First of all thanks for making the shake vanilla sorry i wanted to see how the banana and the strawberry looked blended together you gave me barbeque and honey mustard i asked for only honey mustard and you left off my sweet tea but also mentiomed youd adjust it at the window not to bring down the ratings with one star just idk i didnt want to rate it read more

Steak ’n Shake - Sweet D - American Near Me - Merrillville, Indiana

The service at the is place has been going down for years. I have only been inside once, usislly in the drivethru. Tonight is the last time I will be at this location, which is sad because it is the closest one to my house. 1. No greeting or even a look at me at the window. 2. They FORGOT MY DRINK 3. The bag of food was basically thrown at me, again no please come again, no smile or even a glance in my direction, no acknowledgement of the customer at all. 4. This is the upteenth time I had rude service, and once they made me pull up and forgot I was in the five thru. read more

Service was better than expected after seeing some reviews. The food was fast and everything was perfect. The waiter kept checking on us and when he wasn't helping people he was cleaning up which is a big p read more

Steak ’n Shake - #1 Voted Milkshake by Zagat Survey - American Near Me - Merrillville, Indiana

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