This place isn't worth it. Ive ordered from here a couple times and the person who takes your phone call is consistently difficult to communicate with and treats you like an inconvenience. She invariably hurries you off the phone. I ordered a grilled cheese sandwich with tomato. What I got was 2 pieces of toast with barely lukewarm kraft singles between them. I could still see the individual slices. And of course, No tomato. How do you mess up grilled cheese?!?! I'm severely disappointed. read more

I stayed in New Jersey for a couple days and I went here because they were close. And damn it, it was a good decision. I ordered a dozen bagels here for a decent price, and the bagels were hot and tasted like they were right out of the oven. They were delicious, and since I like leftovers I freeze them and a couple days later they still taste great. I didn't order anything else, except for some canned sodas. And I have to say, for a bagel shop, they have a load of sodas! They had some of my favorite lesser known brand-name sodas, like Dr Pepper Diet Cherry and Pepsi MAX. I thought I could never find those sodas in any food shop! They also have some freezers and one of the brands of foods in there is Udi's, which is a gluten-free and nut-free brand. It's nice to see that they're there for those with food allergies (like me). The service was fine. They have coupons online as well to make a dozen bagels with creme cheese only $8! I'd be willing to go here everyday if I lived in New Jersey. But until I come back, I'll miss you. read more

Better when they are not crowded, that's when they get the order right. Decent bagels, good selection of sandwiches and paninis. clean, and nice layout. read more

Great bagels and everything you could think of for a bagel. Coffee was nice and HOT too. We were traveling and this was the perfect little spot. Lots of locals coming in w kids still in pajamas, but they all had to-go orders. read more

Best bagels around, but employees are awful. Paninis are overrated and overpriced.

This review is based ONLY on their claim to have "WE NOW OFFER A FULL LINE OF GLUTEN-FREE FOODS AND DELI SANDWICHES IN OUR MONTVALE LOCATION." This is not exactly true. I was lured to Stein's from this very ad on their website, only to find out when I asked for their gluten free menu that they didn't have one. What they had was a large gluten free FREEZER section. I contacted them about this misleading ad on their website. Their response "Next time call us 30 minutes ahead." Maybe put that info on the website as well? I was so looking forward to this. Had I known it was other brands like Udi's in the freezer I would have just gone to Whole Foods. read more

Place has been going down hill with new owners. Dirty and quality of food is worse. Look at this picture of a double egg, taylor ham and cheese. Yuk! read more

Steins Bagels - Inside of a taylor ham, double egg and cheese. Obviously the person cooking is not in interested in making a quality product. - Bagels Near Me - Montvale, New Jersey

Rude service, and some of the folks who put together your order don't know the menu. This is just ONE example from an order of a dozen or so items, and was hand carried into the shop 30 minutes before the lunch crowd arrived. FROM THE MENU: "Mighty Wraps" page - Smoked Turkey wrap "We're out of smoked turkey." OK then, just put regular turkey on it. "Well, what else do you want on it?" Whatever it comes with... "I can't make it if you don't tell me what you want on it..." Yeah, OK.... Well if it LISTS the items that come on the wrap ON the menu, why do I need to TELL you? Those items are: Gouda cheese, cucumbers, lettuce, tomatoes, and balsamic vinaigrette. Looks tasty... I wouldn't know as I received turkey, lettuce, and tomato. Plus, all the orders were written as they were ON the menu. Nothing special! Out of the dozen orders, two were completely missed! I (we) keep trying to give this place a chance, both for breakfast and lunch, and have been UNDERWHELMED by service, and the rudeness of some of the staff. I'm not that hard to please, and it shouldn't be too hard for staff to look at the large menu boards hanging above the customer's heads to see what your sandwiches and wraps contain. The food, _IF_ you get your order correctly made, is OK. 2 stars for the crappy service. read more

Good good lunch food, pretty efficient service. Yes it gets crowded and the parking lot can fill up, but they are good at what they do. For standard to prepared lunch options, either to go or in the shop this is probably your best bet in the area. read more

Horrible service. Bagels are not real bagels but more like white bread on steroids. Ordered Taylor ham and egg it was so over cooked it was inedible. And the people behind me received their griddle orders before me. read more

UGH! We ordered from here at work yesterday. Veggie burger was standard fare but the fries were just god awful. They looked good, but tasted cold, stale, and kind of like they were ancient fries refried before delivery. Greasetastic and flavorless!!!! Ruined my lunch! read more

The food at Stein's is very inconsistent. I've had some pretty good sandwiches there and I've had sandwiches that were so bad, I tossed them in the garbage after one bite (avoid the Greek wrap at all costs). Service at Stein's is also terrible. I've called to place a sandwich order and have been told it would be a 45 minute wait, other times I was placed on hold without anyone returning to the line. Unfortunately, the better delis in the area have closed, making Steins the only close place to order sandwiches. If you're in a hurry and need to grab something quick, try and stick to very basic sandwiches. If you're not in a hurry, go anywhere else. If you're looking for bagels, go to the much better bagel store down the road in the Chestnut Ridge Plaza. read more

Possibly the most average bagel place I've ever been to. I got a toasted whole wheat bagel with chicken salad. The price was right - under $6 including a bottle of water, but the sandwich was just okay. I can't see myself going back. read more

I live nearby and it is the closest place to grab a bagel, however the service is slow! I have also ordered food and brought it home to find they placed the wrong items in the bag. I think I will travel 3 minutes the other way where the service is fast and on target. read more

Bagels here are really good, BUT service is so poor it is rarely worth the trip. Today took this place completely off my list with their lack of responsibility and poor service. I ordered 4 1/2 dozen bagels and cream cheese for a conference, more than 24 hours prior to Requested pick up time. They failed miserably! When I came in they had my request hanging at their station with nothing prepared and bagels most bagel types I requested not even done being baked. I would not recommend this place to anyone and canceled my order for the next day. read more

the bagles are like stone and the food is awful we got a platter and the food was awful SO I GIVING THIS PLACE A 0 STAR rockland bakery here I am read more

Bagels are great, but something's fishy about paying there. On multiple occasions, I have "accidentally" been given too little change back (paper bills). I would expect this to happen during the morning rush, but these times were not busy. Worst part is, I realize after I had given them a tip. Word of advice...count your change!!!...in front of them!...especially before dropping tip! A dollar here, a dollar there, minor if it happened to one person, but would add up if done to the steady traffic they get. This especially can happen in the morning with busy or sleepy customers, who aren't thinking about counting change, blindly putting whatever they are given into their pocket and go about their day...only to realize later they've been short-changed, but figure it's not worth the trip back, to dispute $1 or $5. Another "interesting" thing is how if you pay by card, they don't require signature on the Merchant Copy receipt. It would be fine, except this is the type of receipt that has the TIP FIELD! A blank tip field on an unsigned receipt...I feel like I'm leaving, having just handed over a blank check! I'm constantly checking my bank account for the rest of they day that I pay with card, to make sure they didn't fill in their own tip. More advice: ask for the Merchant receipt so you can write in the tip (and sign)...you'll have piece of mind of not getting screwed. Be attentive of how your money is handled here. read more

It's convenient cause I live right around the corner but I would rather drive 20 min for bagels. Service is extremely slow and rude and the order is wrong 50% of the time. The bagels are decent but if you order an egg sandwich the cheese is never melted and its always cold. Would not recommend read more

The whitefish salad is off the charts good. Worth it to go there for that alone. Even though they think they are on 2nd Avenue in Manhattan with the prices. read more

First the food most of the time is good. The issue there is it takes forever, forever!!! So for OK to good bagel or sandwiches, it takes them down to just OK after waiting elongated periods of times. Parking here is awful, be careful you can the dreaded half spaces that appear every third space or so. Whoever designed the lot what were they smoking. The owners of all the shops here not getting this fixed years and years later shame on them. All in all it makes the experience on most days no fun..... read more

Always buy the chicken ranch on a hero with breaded chicken and no tomatoes. Sooo good. Never had a problem with customer service or the quality of food. Though in all honesty If you look at some of the food in the display if looks like its been there for weeks and these are deli style foods they are putting on display they have very short shelf lifes like every 3-4 days they should be changed. read more

I came to get a bagel with butter and the guy took my order and apparently left to cater other customers and evidently left after walking past me few times. I waited around 15 min to get my bagel after I asked for my order. Horrible service and verry unprofessional. read more

Steins is an outstanding breakfast place. The food is great, many options and the staff makes you feel like family even if you are passing by. They have a GF bagel which is great. Lots of coffee options. All around a place to go to where you feel like family, outstanding bagels. read more

I got here at 9:15 AM on a Friday and there was one customer ahead of me. My order was taken right away. I went to make myself a coffee while waiting for my order and both coffee urns for regular coffee were empty. I had ordered lox on an everything bagel and there were only 2 slices of lox and barely anything of the everything on my bagel!...! read more

this is my daily place for lunch specials. great lunch specials, lovely staffs and fast serivces read more

Great bagels and friendly service. Maybe they're getting their act together after the previous bad reviews. Good coffee selection. We'll definitely be back! read more

WE almost went to Dunkin Donuts to get our bagels and found this place instead. I was expecting a small hole in the wall place as many bagel shops are, but this place was pretty large and had some seats available. found coupons online to get bagels and cream cheese for a lower price. Printed them out and combined the two coupons we needed to get 18 bagels and 1 1/2 pounds of cream cheese. They were not going to let us do this, but I gave them a problem in return - it's not like the coupons said you can't combine them! Finally, the cashier relented and let us purchase them, just under sep. orders. Glad she did, we got a good deal, and the bagels were so fresh,Hand rolled and water boiled. They were worth every single calorie we gained to eat them! in addition to bagels, they have a deli, and lots of options on food. Had some really cute looking cookies and cupcakes, really wish I had grabbed one! read more

Had a friend that loved this place and said it has the best salad and sandwiches. However, I feel that it's just an overpriced deli that is easy to get to. There's always a line during lunch and it'll probably take you at least 15 minutes if you are ordering something that has to be prepared. I have had the salad, paninis, sandwich and burgers here and one of the main reason I keep coming back is because it's close by. read more

Could be the worst service experience in Bergen County. They have no idea how to efficiently keep customers from waiting 30 minutes for an bacon egg and cheese sandwich. Complete disorganization and a lack of leadership. The food is OK it's nothing special. Do yourself a favor and find a different deli... All though that's not easy in the Montville area read more

If you're looking for slow and bad service come here. Great food, if you're into bland cold breakfast. Have come here a few times and my orders have progressively been more messed up each time. Very overpriced. Definitely do not recommend. read more

I've been coming here for many years, but haven't in a while. I am not sure if they changed management, recipe or what, but the bagels are NOT what they used to be. They're more like chewy, flavorless Lenders bagels than real authentic bagel store bagels..also, the prices are very high...save yourself the trip and go to AJ bagels down the street.. read more

Food is good, but the service, staff and owner suck! My company orders from there all the time only because it's close, but their lack of customer service makes me wonder how they are even still in business. Hire more people and make sure they are competent to take orders correctly, send receipts upon delivery and step it up! They lost my business after the way the woman behind the counter spoke to another customer today! FIND WORK ELSEWHERE IF YOU CANNOT PUT UP WITH THE STRESS!!! Don't bring your personal life and misery to work and take it out on people who EXPECT you to do what you're paid to do! DONE!! read more

I am from Tennessee. I have never tasted a bagel like this before. Much better than Sara Lee or Einstein's (my only other bagel experiences). read more

Sandwiches are not good. Service is poor. The staff takes their time so if its busy you wait, but even if it's not busy.... you still wait.... for a terrible sandwich. In all fairness I haven't tried the bagels and I heard they are pretty good, but I can only review based on my own experience and I will never walk back in there to try the bagels. read more

Used to be the place for the best bagels. Now it's the worst. Is there new management? Chicken soup still good though.

Not a fan of Stein's any longer. For some reason, this place is always packed between 11 and 2, and it's near impossible to get parking in the strip mall where they are located. The bagels have remained consistently good, however, the restaurant is severely deteriorating in terms of cleanliness and service; my biggest concern being cleanliness. On one occasion, I even observed someone behind the counter handling food without gloves on! Another reviewer hit it right on the nail, too about never being charged the same amount twice. I'll probably be back at Stein's simply because I work so close to the location, but going forward it's bagels for me only. read more

Breakfast here is great. Lunch is hit or miss. Prices are fair. If getting lunch, order ahead or go early. Place is a mad house from 12-2 usually. Service can be slow during that time as well. read more

Great food and bagels but service sucks due to lack of good management. I had two bagels and two BLTs ordered by phone, someone picked up only on my third call, arrived 20mins later and saw a cook standing outside smoking and talking on the phone. My order was still not ready. Staff inside runs around like chickens without their heads. Waited another 5-7mins for order to be done, paid went outside and that cook was still on the phone! I told him they were busy inside, he said "oh ok" and proceeded to finish his conversation for another 5mins... Hate coming here but love the food... read more

Bagels are AMAZING but the service is not so great. I keep coming back because the food is that good, but the rude service is off-putting

Apparently the menu on the backwall (by the drinks) is not actually the menu. Who knew? It was only my second time there and I had no idea that what they were advertising on the wall was not the actual menu. So, when I ordered a #52, it was something completely different than what was listed on the wall. They reluctantly agreed to make my sandwich over, but why would I assume that the wall menu was not the actual menu? Maybe they should take off the numbers or put up a sign that says see actual menu. Pretty rude service, but food was good. read more