Stephens just replaced our air conditioner, and I can't say enough good things about the experience. Rob came out to give us an estimate along with some good advice. The installers Freddy and Matt showed up on time, removed the old unit, and installed the new unit. They explained what they were doing and how to take care of the new system. Both gentlemen were polite and friendly, and I appreciated how well they protected the floor and cleaned up the area when the job was finished. This is the second time we've used Stephens - first time was for a water heater replacement and they were equally competent on that job. It's good to have such a reliable HVAC company near by. I highly recommend Stephens! read more

Amazing job and service! We had MANNY come take care of our water heater and he went above and beyond for us. We even had a problem with the place we got the water heater from and he took the time out of his day to call the place and get it solved. Definitely will contact for future jobs. THANK YOU MANNY WE APPRECIATE IT - The Semmelroth's read more

Cory & Arturo of Stephen's Plumbing were awesome! On time, quick and neat! Great service! Gracias!

We had a plumbing disaster at our house. A pipe was leaking in our crawl space for who knows how long. It was a lake down there. A week ago, at midnight, my wife & I realized we had a problem and turned off the water to the house. After reading all the excellent 5 Star Reviews on Yelp, I called Stephens Plumbing and Heating, the first thing in the morning. Williams was the plumber sent on the job. He was excellent. He arrived early in the afternoon, as promised. He crawled under the house into a sea of mud and diagnosed the problem. Williams was able to put a temporary patch on immediately so we could have hot water. He returned the following day, again on time, and completed the permanent fix. I have nothing but high praise for Williams' professional demeanor, his calm and thorough explanations of all relevant information, and his timely and expert work. I highly recommend Williams and Stephens Plumbing. read more

A big shout-out to this 24-hour plumbing service in San Pedro, CA. Hector arrived on time within the specified hours, and knew what he was doing. No one wants to have a 3-sink clog-up on a Saturday night while they're preparing to go away and have house sitters come in, but that's what happened to us. Hector was courteous, smart and took care of the problem quickly. I can't say enough about his helpful attitude and professionalism, and his remarkable good humor considering that he's called in on a beautiful Sunday. Thank you Stephen's Plumbing for having the good sense to have Hector on your team, and for providing excellent service! read more

The company is very professional and Poncho was excellent. They accommodated my changing schedule and still made it on the agreed date and time. The job was done quickly and Poncho explained everything. Highly recommended!! read more

Had a problem w forced air heating. Stephen's plumbing came out the day I called. Turns out I had a gas leak in the attic!! Pancho & Freddy fixed it immediately and were very professional. Also pointed out the ducts were not up to code but did not pressure me to get them taken care of. Very professional, explained clearly. Had to get up in attic and showed me pix. And-no more gas leak! Highly recommend these guys! read more

I highly recommend these guys! Had an urgent need to fix a leak that sprung in hot water heater. They came same day, had all the needed spare parts in their truck and completed the replacement and tested the new hoses and pipes all within one hour! I even got a 15% discount. Love this businesses support, service, professionalism, knowledge and expertise. read more

Luis came to my rescue and unclogged the drains in our bathroom! He was polite, courteous, efficient and clean! We have used Stephens Plumbing for years for everything from pipe leaks to clogged drains. They are the best read more

We had a clogged sink. I tried my way to unclog it, but unfortunately I failed. I searched on Yelp and got this company. They responded quickly and send people the same day. Mathew is very knowledgeable and give me many suggestions for my questions. They worked some overtime for my project because of my old sink and because of my previous poor handyman works. They did not charge me for the OT. I definitely recommend this company. read more

Based on the reviews we called for a plumbing issue during a long holiday weekend. They not only showed up on time, the rates were decent too. Their work is top-notch and the plumbing team are true professionals. They were courteous, efficient and easy to work with. We liked their work so much, that we hired them for more stuff to fix. Lol! What a happy surprise! We highly recommend them!!! read more

Oscar and Matt came to repair my A/C. They came on time very friendly and polite. They found the problem right away. Fixed it and explained to me what it was. Great job I highly recommend this company. K S in read more

Had to change my Garbage disposal and Matthew from did a really good job with no issues at all. Very professional and friendly

I used them a couple of times because we knew the owners wife who was our kids preschool teacher (thought we would get a better deal or at least not get ripped off....) guess again. Got an estimate for a job of $1200. Job was finished a lot faster than thought yet got charged the $1200....., my thought was WTF?! They explained that sometimes the job gets done faster and sometimes longer. This is BS IMO. I do think they do good work but they overcharge. I have gone the smaller private plumber route with much more reasonable results. read more

When it comes to forced-air furnaces, Stephens Plumbing, Heating & Air Conditioning is in the business of selling and installing new units. They're not in the business of inspecting and repairing units that didn't originate with them. That is for what I needed them, and they failed miserably. I learned about Stephens from a Money Mailer insert that offered free heater inspection and a new "heater as low as $1,999." I wanted the inspection and a repair estimate on my existing unit. I told them this repeatedly over the phone. What I received instead was a joke, a complete waste of my time. The Stephens "heating inspector" looked at my old furnace from outside my crawl space, a good 10 feet away from it, and said, "That's a Consolidated model. We don't repair them." When I told him it's a Lennox and not one made by Consolidated, he announced promptly (without knowing a thing about my unit) that, "Lennox doesn't make that gas valve anymore." The gas valve is a Honeywell. It's written plainly on the outside of the valve. When I asked him if he'd like me to switch on the furnace, he insisted that I do not. It was as if he was afraid of it. When I asked him if he'd like me to take the cover off the firebox, he said no but added, "The heat exchanger is rusted and will leak carbon monoxide." When I asked him how he knew this without seeing it, he shined a flashlight through a narrow opening on the side of a closed door and said, "I can see it from here." Again, this was all done after he made his initial statement. He must have X-ray vision. He couldn't see jack and my furnace has never leaked CO2. Then, for no reason whatsoever, he squeezed one of my wrapped vent pipes and said that my furnace doesn't heat my home evenly because the vents are some type of old, non-energy efficient composite fiber. (I forgot his exact term.) They're not; they're sheet aluminum and wrapped completely with very effective insulation. When the furnace works, it heats my home beautifully. However, the furnace is currently in need of repair, which is why I'm gathering repair estimates. So, basically, the guy did precious nothing. He was wrong on all counts, would not look inside the unit, would not observe its operation, never set foot in my house, spent little time in my crawl space and called his mere presence, and some minor poking around (like touching my gas line with his finger and gripping the insulation around a vent pipe), an "inspection." Then, he left me a written estimate for $3,200.00 to install a replacement Maytag MG Series furnace for an added $1,200 more than the Money Mailer flyer amount. Needless to say, I will NOT be calling Stephens Plumbing, Heating & AC again -- ever. I was extremely disappointed by the downright awful quality of the company's so-called "inspection" and their serviceperson's obvious lack of knowledge. I believe their inspector was nothing more than a licensed installer, completely unqualified to assess the condition of older furnaces. From the get go, his pitch was for replacement, from 10 feet away from a furnace whose make and model he did not know. IN ANSWER TO GARY S.' RESPONSE: "Free" should not mean "inferior." Nor should "inspections" be done by unqualified staff who are nothing more than salesmen and/or installers. Your company loses nothing by offering free inspections if your intention is to provide excellent repair service. But your company's true goal is to sell new heating units, regardless of the condition of the existing unit. Based on what I experienced (and my review is 100% truthful), I was sent the equivalent of a used car salesman when I was promised an expert heating inspector. It is impossible to assess the condition of a closed, switched off furnace's firebox from 10 feet away, yet that is what your inspector -- and you -- claimed he was doing. That's like an auto mechanic looking at my non-running car parked with the hood down from across the street and telling me that I need a whole new engine. It's dishonest, plain and simple. read more

Same day appointment and Luis was awesome! Thank you for unclogging the toilet! Highly recommend this company!

You know how tough it is to find an honest plumber/heater guy (..like a good doctor, mechanic, etc). Well, Stephens surprised me I had my furnace go out during this past cold spell, and I had to choose from an authorized list from the manufacturer to get it covered under warranty. First of all, they were friendly on the phone and gave me a heads up call when they were 30m out. Good. They were running late, and gave me a followup call with the new time - not too bad. Sean was our tech. He was upfront on the estimate, very knowledgeable, and actually took the time to explain the problem. Said to call back with any question or problems. They even mailed me a thank you card. Stands out from the rest. Very friendly and I would use them again. read more

Of all the days of the year our air conditioner had to act up, it was last night. Thank God for the ceiling fan, we survived the heat. I went to Yelp this morning and looked for an air condition repair company. To my surprise, almost everyone was closed. I read the reviews for Stephens Plumbing & Heating and read great reviews. I called and a real live person answered the phone (good sign). She said, "your technician's name is Poncho and he will be there at your place between now and 11:00 (it was around 9:15 when I called). Poncho arrived around 10:00. He was courteous and asked me a handful of questions. He asked if he can check the condenser, which is the hunk of machine located on our roof. Sure enough, the condenser is dead. He opened it and right away he said, I suspect this is part of the motor that is bad. Luckily, he had this part in his truck. A quick installation (about 10 mins.) voila! condenser is running again. From start to finish, it only took him less than 25 mins. to get our air conditioner running again. Disaster diverted. We are one happy customer! After 30 minutes when Poncho left, Eric called and asked me how did the work go and was everything to our satisfaction. I told Eric I felt lucky to have found them. I highly recommend Stephens Plumbing & Heating. Oh, Poncho even pointed out our current AC unit system is on the small side based on the square footage of our condo and suggested in the future to replace the size to a 3 ton system. Again, I highly recommend this company and I am a very satisfied customer !!! read more

INSANELY EXPENSIVE! I've used Stephens a couple times lately, for convenience but the prices have gotten too exorbitant and I can never use them again. I found out their plumbers make their OWN RATES! They can charge you as much as they want, which is why you can never get a simple answer in regards to quotes over the phone. Want to snake a drain? Stephens will insist on sending a plumber to the home before giving a price, then charge you $130 for an inspection. The plumber that came to my house quoted $250 to snake a bathroom sink. REALLY? Then he charged $250 to hook up my gas range IMPROPERLY (after quoting me $475, lowered his price when I said I'd find someone else). A week before this past visit I used Stephens to reinstall a claw foot tub and shower hook up. They put a huge gash in my wall and still charged me around $700. BOTTOM LINE IS THERE ARE PLUMBERS MUCH CHEAPER AND MUCH BETTER. read more

I am so happy with stephens plumbing! On a sunday, they answered and got right back to me about my non functioning air conditioner on a blazing hot day. Andy had me check to see if the outside fan was on. It wasn't. Then he walked me through finding the right circuit breaker and resetting it (all for free.. All on the phone). My air feels great and it cost me nothing!!! Thank you!!!! read more

Our pipe had a pin hole leak and they came same day and as soon as we called. We just love this company. Miguel and Frank were professional and knew what they they were doing. Recommend to anyone. read more

This was an awesome experience start to finish. The A/C stopped working during one of the hot nights and I noticed a leak at the inside unit the following night. After calling after hours, (and receiving a call back) I decided to wait until morning. I phoned at 8:15am and Omar was there at 8:30! Omar was patient and spent his time educating me while he worked. When all was done, the cost was reasonable, the A/C worked great and he was done it what seemed like no time. I also know far more about A/C than before. This is how you make lifelong customers. They've got my business going forward. Thanks guys and thanks Omar. You rock! read more

We haven't gotten a chance to use the new installed A/C yet. But Chris, Matt, Oscar and Omar did a great job on the installation. They are quick and efficient. They cleaned the floor after the job! read more

After a few false starts, Stephens really came to the rescue. Eric was very kind and apologetic when things couldn't be fixed immediately. He followed up and made sure I got the help I needed. Rico is the star, he really went above and beyond to help solve my plumbing problems. read more

These guys did an awesome job as usual. The main sewer line was damaged due to root intrusion and old age at our home. After using them a year ago to fix a gas leak at our fourplex, we ended up using Stephens plumbing after getting several ridiculous bids for trenching and relining/repairing our sewer line. Jose, Oscar, and Frank were extremely thorough, professional, and provided updates regularly throughout the process and the work. No job is too big for them. They were working 8ft underground for a week and patched everything up as if nothing happened. Highly recommend these guys and will be using them for future work. read more

I had two separate issues at my apartment within 1 week. I was extremely happy with both interactions. One of the issues was an emergent plumbing issue. They recognized that the issue was emergent and came to the apartment within 8 hours. I strongly recommend them to anyone read more

Excellent service from dispatch to finish. On time, courteous, professional. Pricey but worth it. Will definitely use their service again read more

These guys have been our go-to plumbers for two generations. They are professional and courteous. We have had them fix gas leaks, plumbing leaks, a fallen garbage disposal, heater issues and they installed our new air conditioning. We've used them at two houses in San Pedro. I know they go to the South Bay, too. We've had many different guys come from Stephens to our place and they are all good, letting me know exactly what's going on. I only wish they did new construction, because good plumbers are hard to find! Thanks, Stephens! read more

So happy with the efficient and friendly service! Showed up prepared! I will use them over and over again! Thank You! read more

Had an emergency today on Saturday at about 1130. Called Stephens Plumbing Within 30 minutes Manny showed up. He was very courteous and thoughtful and handled the problem in an excellent manner. I would highly recommend Stephens Plumbing to anyone. read more

Found out we needed to have the heating ducts in our house completely replaced, and Butch and Matt went above and beyond! Very professional, efficient, and clean. They were very knowledgeable about how to get the most out of our furnace to improve heating and airflow in our house. Couldn't have been happier with the decision to hire Stephens! read more

THEY WILL TRY TO TAKE ADVANTAGE OF YOU!!! BEWARE!!! They are only interested in charging the most amount of money for the least amount of work. I had an old unused sprinkler line broken at my work site. Unfortunately, the line was gushing water and could only be shut off from the city access line. The fix was simple, cut the pipe flush and cap it. For a professional, the job would take 5 minutes. When I called for assistance I asked what the rate is for them to come out, the receptionist told me she didn't know they are only an answering service. The serviceman got there 2.5 hours later turned off my water and told me he couldn't complete the job. He told us we needed to call for another serviceman tomorrow morning and today's call was $199.50. I was shocked, I knew it only needed to be capped. I also asked him to cut the other lines shorter to prevent this from happening again. He then told me it was going to be $300 to complete the job. WTF?!? He was there for 10 mins and wanted to charge an additional $100 to cap a few pipes??? He gave me the excuse that it was at a "T". I knew this was incorrect, my husband and I were there assessing the problem before they arrived. I knew he lying so I ask my employee to take photos. Once he saw her doing that he went to his van and got the tools and materials to fix it. Before he started to fix it, he demanded I pay $300 upfront. That is an ILLEGAL BUSINESS PRACTICE. Contractors can not make you pay upfront more than 10% as a deposit for an invoice. I argued with him over the phone and then he got to work. He was there for a half-hour, which he spent 15 minutes of it arguing with me. I eventually got him to accept $200 instead of $300. See the pictures of what $200 gets you. Do yourself a favor CALL ANOTHER PLUMBER! read more

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Great family owned company. It's very hard to find a plumbing and heating company that you can trust these day. Very friendly and professional technicians. Came out a little earlier then the appointment time, but that's better then being late. I was very informed how the work was done from the beginning to end. Best part was they covered everything before they started there work and wore shoe covers. Thanks read more

We lost our long-time plumber tragically, and have found it very difficult to replace him. Stephen's plumbing showed up with their honest and timely service -- filling the void we felt so deeply. Miguel came to the job site and was thorough, easy going and great at communicating how he would tackle the job, what materials he would need etc. It was an old house with lots of unorthodox pipes and water lines, he not only installed 5 toliets, 2 bidets, dishwasher a garbage disposal, he also tested all the sinks and showers and some unexpected leaks. Miguel turned what would otherwise be a headache in home ownership into a delightful couple days! Would highly recommend. read more

My technician was new to this business but knowledgeable and very helpful. He told me what he was doing and explained everything. In addition, the yelp deal was a great savings ($75 for $100 voucher). Great deal! read more

Stephens proved to be top notch. They gave me a very competitive quote for an upgraded HVAC system, were able to accommodate my crazy schedule, and they knocked it out in 1 day. Chris and Matt worked the inside while Oscar did most of the outside upgrades and they were all very knowledgeable and respectful. I appreciate they're attention to detail as well as guiding me through all of the things they replaced. I also appreciate the cleanliness they maintained throughout the job considering they had to crawl through tight spots with insulation everywhere. I would totally have these guys do work for me again and am planning on having them maintain this system for me because of their work. Thanks again fellas! read more

These guys are always reliable, honest and punctual. If there's a minor problem they don't upcharge. And if there's a big problem, they get the job done reliably and reasonably (Luis especially is friendly and honest; he's saved us hundreds of dollars and he's a big reason why we use Stephens exclusively). read more

These guys have been great. Was given the run around by several HVAC companies. One of which just shrugged his shoulders and walked off. Finally, Stephens identified the problem and we were good to go. Today we had some duct work repaired. They were in and out in 30min. Thanks! read more

Fast response and excellent service. Oscar quickly identified the problem with my forced air heater, repaired it and had it operating again. He wore a mask, and was very courteous and professional. I highly recommend Stephens Plumbing! read more

Drew and Ponco were amazing! They didn't replace my AC when originally I was told I needed a replacement; they just fixed what needs fixing. They didn't rip me off. Super impressed read more