They responded promptly to my request for a quote but said they don't do quotes without assessing the work first - and then said they don't do their assessments on weekends. I appreciated that they offered to do a no charge estimate but wanted at least of cost range for something we thought was very straightforward. Consequently, we did not go forward with them read more

Stephens Plumbing came to maintain my wall heater. They were on time, friendly, and knowledgeable. I have already recommended them to friends. read more

We have used this company many times in the last few years to unplug stopped drains in our house. After going through the same thing many times we knew we had to do some repair work under our house. It was a big expensive job, so we got other estimates, but chose to do the work with this company. Art Alvarez did a great job with our plumbing. His work was well-planned out to minimize the time we had to do without water. Art worked quickly, efficiently, and neatly, and he turned the water back on every night. The job went exactly as planned, and we are very happy with the outcome. read more

Great end result. Replaced broken water heater. The new water heater works well and was expertly installed. "William" and "Manny P." were very conscientious, and the lead guy William was very knowledgeable about the task. Arrived 1.5 hours after 12-2 time promised, but I cannot complain since my job ran over the expected time when the water heater would barely drain (probably due to sediment buildup over 12 years). The guys agreed to wait for the water heater to drain (we needed to get it done Sat. and not wait until Monday), and their boss approved, even though it would be MANY hours. Fortunately, I located a compressor and the guys used it to open the clogged drain an hour later, so waiting turned out to be the right decision. The job still took 4.5 hours (until 8 p.m.) and we appreciated the guys staying to get the job done on a Sat. night. read more

We purchased a voucher from Anggie's List and these guys were great. Spoke to several customer care reps who were knowledgable & helpful(Thank you Rudy). Two techs came out to our commercial space and did an amazing job! They were thorough and gave us a few money saving tips! Very grateful they squeezed us in so quickly. We will be using them again! Thank you :) read more

Victor came to my son's home on 10-12-19 because the water heater was making gurgling sounds. It turned out to be a running toilet in the same room. Victor replaced the toilet handle only and charged $196.00 for labor and 18.99 for the handle. He said he would have to go to Home Depot for a toilet handle and was gone 50 minutes. The actual work only took 30 minutes. Stephens charges you for their trips to Home Depot when they should carry parts in their trucks. I called their office with my concern, but no one ever called me back. Beware. I am looking for a new plumber. Lupe Grajeda, San Pedro, Ca. read more

I had a leaking pipe under my sink right next to electrical outlets. I was very worried it might short my house. Called Stephens plumbing at 4 pm on Friday, they were here at 12 pm on Saturday. They called to update me on Jose's ETA numerous times. He came early which was great! Jose was awesome! He Over communicated and and walked me through exactly what he was doing and gave me multiple cost effective options. I would definitely recommend these guys. read more

I called Stephens because I needed a new kitchen faucet. They sent Warren, who was very helpful. He told me my options and showed me the different faucets that were available. Once I decided on the one that best fit my needs, he ordered the necessary parts and was back the next day to complete the job. The work was clean and I am really happy with the end result. I will definitely call them for any future plumbing issues. read more

They did a great job! Quick and concerned for our well being. We have used them before and will use them again! Great job Omar! Merry Christmas! read more

I am so glad the management company at my condo uses this company for all their plumbing repairs.I told the management company they would have to come out early before I left for work because I didn't want anyone coming into my place when I'm not there and my cats accidentally go out the front door. Stephens plumbing sent out Miguel to diagnose the problem with the unusual noise coming from the bottom of my floor whenever I use the cold water. He got there right on time as promised, he was extremely professional and courteous and said he could replace my aging and faulty pressure regulator the following morning. They showed up the next day as promised and all is well. I would recommend Stephens and I'm very happy that my condo complex is serviced by this company. read more

On the hottest day of the year my AC went out, of course. Not really knowing anyone in town I called Sears to come out, tell me if it was able to be repaired (it's very old) and if not, give me a quote on a new one. He quickly said it was not able to be repaired and quoted me between 14k and 16k for a new unit. I tried not to panic and thanked him. Of course he wanted an immediate commitment. Ha! This brings me to Stephens. I called them on the 2nd hottest day of the year and spoke to Ryan. He was very nice and said although they were swamped he would try to get to me. He called me a few hours later and said Oscar was on his way. Oscar showed up, went to look at the unit, came down with a small fuse in his hand. Come to find out, that's all it needed!!! For the price of a service call, he saved my sanity and my personality cuz I found out that when it passes 100 in the house both degrade dramatically. I know this AC is elderly and soon it will need to be replaced, I know that only Stephens will do that for me. Thank you so much Ryan and Oscar!!! read more

i highly recommend stephans plumbing, heating and a/c repair!! all staff i interacted with were professional, efficient, communicative and so kind. i had a water heater valve leak, that wasn't a 911 and i was still able to get an appointment in less than 24hrs. luis was my technician and not only is he an incredibly cool, kind and awesome human being, he is extremely efficient, knowledgeable and so helpful in sharing how i can do some things to help maintain the water heater i have, as well as information and answers to my questions about a new one in the future, if need be and when i get to that point. he fixed the issue, no problems and we had an excellent conversation in the process. covid safety precautions, 2 thumbs up!! pricing was totally fair and they're 5 stars all the way!!! read more

Needed a plumber and my usual guy wasn't in town, so on a friend's suggestion decided to give Stephens a try. I was really happy with the service. Manny resolved the issue (the water diverter valve), and then was on his way. Price was reasonable, work was quick and efficient. read more

It was Sunday at 5pm and we had a blocked drain. Our regular plumber couldn't make it, but recommended Stephen's. Manny arrived within an hour. He was polite, pleasant, explained everything, and fixed us up. As we had a root intrusion causing the problem, he even explained preventive measures we could take ourselves to try to prevent another blockage. We will call for Manny at Stephen's again! read more

David from Stephen's plumbing came out to fix a leak in one part of my house and hooked up a hot water line for my new dishwasher. Service was excellent; David was nice, answered my questions, and did a great job! I definitely recommend Stephen's plumbing and will use them again in the future. read more

We have been using Stephens for our plumbing needs for years after the last plumber we had flaked out on us. They've always been reliable, and this last job was no exception. We had a line break under our house on a Friday night (Friday the 13th, with a full moon to boot!), and we had to turn off our water to the house. We called Stephens on Saturday morning and spoke with a very nice dispatcher. Despite it being a busy weekend he managed to send out Victor who quickly assessed the problem. Since it was a two person job, he wasn't able to fix it right away, so Monday morning he returned with his helper Arturo and finished the repairs before noon. Thank you, Stephens! read more

Miguel and Byran came out today from Stephens plumbing to inspect our sewer and give us a bid for repairs. They arrived during the window we were given, were friendly, and efficient with their work. We had Stephens plumbing install a water line for our fridge a few months ago, as well as clear a blockage in our shower drain. We have found their prices to be competitive with other local plumbers. read more

Stephens plumbing is the only company I trust when it comes to my heater. We were having problems with ours on a cold night with guests at our house... Ryan showed up quickly and we had heat back on within the hour. Friendly and knowledgable staff! read more

I would like to express how happy I have been with Stephens Plumbing. They have been out to my house on 4 different occasions in the past two years. They have done a outstanding job each and every time. The prices are very competitive, they are timely on arrival time and they are super professional. I highly recommend Stephens Plumbing! read more

Hey man! These guys were cool! Hector and Manuel worked tirelessly to clear my main pipe. Offered excellent instructions and advice on how to avoid future trouble, have me a fair estimate for my potential future work. Great experience with these guys. read more

We recently requested service from this company. Williams was the technician who serviced our call. We highly recommend Mr. Williams and Stephens Plumbing. The service was performed efficiently and the price was right. They get a AAA rating from us. James and JoAnn read more

Williams was great at servicing my tankless water heater and changing its filter. :)

Found a pinhole leak behind the bathtub. Called Stephen's Plumbing and they arrived to fix in less than an hour. Allan was a great help over the phone and kept me in the loop the whole time. Art the plumber was fast to arrive and fixed the leak quickly. I am a repeat customer and Stephen's always comes through. read more

I cringe at the word plumber and when I went outside yesterday to see I had a leak I thought to myself oh crap! The Plumber we normally would use moved out of California and I didn't know who to use so I called my buddy who said he heard Stephens was reliable. That said I called and set up an appointment. I got the 30 minute away phone call which I appreciated because I like organization and punctuation. Our technician Art showed up toting his mask for safety and was very informative and explained everything that was going on with my leak. Art did a great job explaining the process and what he needed to do to fix my problem, as my boys and I were in his ear all day. He had to cut away quite a bit of pipe which looked like a jigsaw puzzle and replaced with brand new simplified pipe that really cleaned everything up. It was original plumbing that was replaced and whoever built this place in the 60s was a clown. Anyway Art was outstanding and will now be on our family Christmas Card list, I now have a plumber who I can rely on to shoot it straight. Highly recommend these guys read more

Great service! Highly recommend Freddy, Drew and Omar. Our install was fairly complicated, with some unexpected surprises from our old unit. The team handled everything so well. Kept us in the loop throughout the job and didn't rush the work for the sake of getting it done. Everything turned out great. We've already recommended the company to neighbors! read more

Turned our heater on for the first time this season, and nothing. auto pilot came on, but burner would not light and forced air would not blow. Called Stephen's. Omar came to the house a couple hours later and got us fixed right up. Excellent service! 35 year old heater working again with a new electrical module that he had on his truck. Very happy. Thank you Omar! read more

Called on a Friday morning to set up an appointment to have someone take a look at my air conditioning. They were able to send someone out same day. Prices was reasonable and comparable to other local services. Pancho, the technician, was professional, on time and took his time to explain what he did and recommended. Will definitely call them again if needed. read more

Being new to the area and needing our HVAC system to be serviced we turned to yelp reviews to guide us. Stephens Plumbing, Heating & Air Conditioning had great reviews so we called them. Anthony & Freddy were at our home yesterday. They are great. Very efficient and honest. They explained everything and performed a routine maintenance as well as a complete HVAC system check. There were no hidden charges and they were extremely dilligent and incredibly nice men. I highly recommend this company. The companies plumbers will be coming out on Monday to service our tankless water heater. So glad we found them. read more

Stephens gave us the best price, quality work and installed our new home A/C unit efficiently in just one day. Servicemen Chris and Matt were friendly, explained everything very well and provided great service. Definitely recommend getting an estimate for an excellent deal. read more

We had a great experience with Manny! We had a clog in our upstairs shower and called a local plumber..this guy, Raul at Unstoppable Plumbing, tried to rip is off (wanted $450 and had the wrong tools!). After we sent him packing we called Stephens and Manny came out right away and fixed the clog within 5 minutes! He explained what happened and why....and it cost less than $100!!! Manny saved the day! Now I have to go bash those other jerky guys on Yelp. read more

I have lived in my apartment for about a year now and I just encountered my first plumbing issue this morning. My garbage disposal wasn't working so I called the manager. Come to find out, my building uses Stephens Plumbing. Instead of immediately assuming I needed a new garbage disposal he attempted to un-jam it. To my surprise, this was successful. I'm not an expert on plumbing, but I know that this saved the owner of my building some money. It was very nice to see that this company wasn't out to rip me off. For this reason, I would definitely recommend these guys! read more

Have used them annually to descale and service my tankless water heater. Williams and Arturo were professional and timely. The charges are reasonable and they are always friendly and willing to answer any questions I may have. This year I also had them service my air conditioner. Omar was very thorough and explained exactly what was needed. I was not pressured to purchase anything additional even though my system was borderline for needing to be recharged. Highly recommend them! read more

I had the simplest problem. I needed to swap out a broken toilet seat for a new one. Easy, right? Not when the nut is frozen to the toilet and its 6 inches from the wall. Who ya gonna call? Stephen's Plumbing! No job too small. Thanks Manny! I really appreciate it! read more

do not go with these people!!! i was parked at my location before these dumbasses got there, and their hose was bashing against my car once i came out and their worker was just watch it fuck up my car!!! they were extremely rude, i called their company and they didnt want to give me their insurance information! filing a police report and insurance claim against these ass holes!!! read more

My shower valve was leaking, so I called Stephen's, as I have done in the past. Hector came out to look at the situation and ordered the part. He later installed the valve, which had a defect, so he got another and installed that, no extra charge. In the process, Hector identified a leak in the wall from a shower arm above the shower valve and fixed that, too, just for the cost of the new shower arm. Everything is working smoothly now, and I recommend Stephens and Hector highly. I would also say that I was very comfortable with the respect Hector showed me and my home. read more

This plumbing company has saved my place more times than I can count. Luis did an exceptional job on a project that I thought would take hours he did it in only a handful and was clean meticulous and made sure everything was great before he left. This company is honest and they will come back if their work needs fixing. I highly recommend them as they always are able to send someone and have a courteous staff and the plumbers take precautions to clean up after themselves and during their work. read more

Hector was excellent. I used to live in a town home in another part of San Pedro and I always found Stevens to be more customer service oriented. This held true with Hector and the work he did in my new home He was timely he always took the time to explain what needed to be done and the quotes that I got were excellent I would strongly recommend this company and I would strongly recommend that you request Hector even if it takes a service call or two. I also must state that Hector has very strong interpersonal skills he makes you feel very comfortable and is very trustworthy read more

From Jose in the office to Manny in the field, the BEST experience fixing my root-clogged drains! I had to reschedule at the last minute for baby birth and they were completely accommodating without any guilt or anger. Manny was super thorough and solution oriented with the best attitude of actually HELPING the situation with lovely positivity. He's now my go to guy for plumbing! LOVE STEPHENS! read more

Would like to thank Miguel for his commitment to always being on time to our appointments for service and water shut off requests! I have been using Stephen's plumbing for many years and they are very organized and provide outstanding plumbing services. I would highly recommend them to anyone that needs plumbing maintenance, repair or replacement to be done in their home! read more

We had our water heater go out on us. I called and they said they could be out in 2 hours. I said great, make sure you bring a 40 gal water heater wither you. No problem, he says. David shows up, and proceeds to tell me 10 different reasons why a 40 gal water heater won't fit where the existing 40 gal water heater is. He even took dimensions and walked around it 20 times. I said well lets just see...He said he didn't bring one. I told him the guy on the phone said no problem in bring one. He laughed and told me he never got the memo. He said he would go back to the business and see if he could get a "smaller" one. I knew he wasn't coming back. Sure enough, he calls, he can't find one for another couple days. No worries, my husband found another company to come out and install a regular 40 gal. within the same hour. Will never call again. read more