Hector saved the day!! I called Stephens about 10am, and Hector was at our house within a couple of hours. Although he tried, the toilet could not be saved - but he worked it into his busy schedule to come back to the house at the end of his day to install our new toilet. He even helped me install the new bidet attachment that I had been too intimidated to do myself! Our house only has one bathroom, so we really appreciated his effort in making the time to help us out in a bind. Every time we have used this company we have experienced excellent customer service, professionalism, and a sense of urgency to get the job done right :) I highly recommend Hector and all of the technicians at Stephens Plumbing! read more

These guys are incredible. The person I met, Jose Galan, was courteous, timely and extremely professional. He was patent with me in explaining every part of the process and told me things about the house that I did not know about. His thoroughness allowed him to solve an issue with my plumbing that no other plumber was able (or unwilling) to solve for years. Jose treated me as if I was his neighbor and I would recommend him to anyone who needs their plumbing done. read more

Jose and Cory came out to my home and did a great service, very satisfied with the service. Highly recommended

Been using Steven's Plumping for years. Jose and Cory did a great job on my sink. The guys are friendly and knowledgeable. They have done many jobs over the years including replacement of my sewer main. read more

They sent Victor who arrived on time and expeditiously fixed my several problems (including a few I added after he arrived). The price was fair. I'd use them again and no doubt will. read more

We had William today to help with our rain gutter drain. We had a challenging drain system that was backed up. William explained everything he was doing. He was professional and did a great job! They were prompt to respond on a rainy Monday. We will definately use these guys again. read more

Andrew and Hector visited my townhouse this morning to repair a leaky corroded old pipe. They were both very professional, courteous, and considerate of my home and situation, especially Hector. They provided advice and answered all questions. They resolved my issue timely. They also kept me abreast of their arrival time. Pricing was fair. Staff at the office were also friendly and caring. read more

These guys are great. Cory diagnosed my plumbing issues and went the extra mile to fix them. He was friendly, courteous, and explained my options, and the cost of each clearly before he started working. read more

I was very pleased with the work that Hector, the Stephens Plumbing Co., plumber who came to my home in San Pedro two days ago. He arrived on time, and I received a phone call 10 minutes before he arrived. He quickly diagnosed the problem with my water heater vent and said he would order a new part and call me when it is received. He also checked out my two gas fireplaces that I thought might be leaking gas. He tested all the valves and told me that there was no leak in either fireplace . . . saving me money on repairs. I would definitely use Stephens Plumbing again, and would ask for Hector. Don R. read more

Hector came out and helped me today with my plumbing issue. He is wonderful to work with. Great service, very nice doing business with you! read more

We had excellent service when Oscar came out to check my son's unit! He was more concerned to help us than to sell us something more! Always letting us know what our options were to fix the problem! Amazing customer service! read more

I had a drip coming from the upstairs bath into my kitchen. I found Stephens Plumbing via Google. In a panic, I called and spoke with a really nice lady and asked for someone ASP. I wanted them here by 12:00 noon, that was like 5-8 minutes from the time of the call. Well, the window was by 2:00 p.m. Louie got here real quick, discovered the exact problem , all the while I am praying for it not to be a major job. I was texting family members to pray and questioning Louie about the cost, etc. He assured me it would not be bad, I kept praying. He was finished in about an hour and the price was better than I could imagine! Well, free would be better but this is still great. I would recommend them to anyone that need quick service, professional and pleasant plumber. I don't know anything about the "Smell Good Plumber" BUT, STEPHENS PLUMBING GETS MY VOTE AND BUSINESS. read more

We needed a new water heater. Williams came and did a great job! He was very courteous, conscientious and efficient. I appreciated his thoroughness in explaining all that was done. read more

Appt for estimate 9-11. Nobody showed. Called at 1 and they said it would be more like 3-5. Missed whole day of work for what should have been 10 minute estimate. Thanks. read more

This company really understands customer service and what it takes to make the customer happy. Miguel and Frank take their time in making sure that things are done CORRECTLY. There may be cheaper plumbers out there but these guys are extremely reasonable and take pride in their work. We bought a fixer upper here in RPV and will certainly be using them for future projects! read more

This is an instance where I chose a business on Yelp reviews and was so disappointed. It takes a whole lot for me to leave a bad review, and usually if I don't have something nice to say I don't say anything at all. We bought a condo a block away from this business, and since the condo was too far for my traditional plumber to travel we called these guys. They came the next day, and charged us three hours for work that we later found out could have been done in half the time. Their plumber came out, said he fixed the three items we asked him to do and left. It was the end of the day, we locked up and went home. Returned the next morning to find out water was pouring into the unit below ours, and the garage below that. The HOA had called out another plumber who had to turn off the water to ALL 22 units to find the issue. When we went into our place we saw water on the kitchen floor. The new plumber opened the cabinet under the sink to find Stephen's Plumbing had left a bucket under a leaking hose under the sink, overnight the bucket overflowed and poured into the unit below. So the we had to pay $200 for a new plumber to fix Stephen's mess, which only took 25 minutes! He couldn't believe the Stephen's guy had been there for three hours for work that should take 1 hour max, and then left a flipping bucket with a leaking hose under our sink without telling us. When we called the Stephen's plumbers' cell phone we told him what happened and first he lied and said he didn't work the day before, when my husband identified himself, the guy just said "my bad, my bad" then confessed he was getting pressure from the office to leave our job and move onto the next job. So apparently the company charges everyone 3 hours of work, and when 3 hours are up they push their guys to move on to another job. Even if that means water leaking all over your house and surrounding units. I called Stephen's to tell them what happened, the guy who answered said he would have a supervisor call us, and that none were available at the time. Of course no one ever called, or came to look at the issue, but we later heard from the Stephen's plumber that the supervisor did call him and told him not to talk to us directly anymore. I guess they are worried about liability. So we're out $287 to Stephen's, $200 for the guy who fixed Stephen's work, and who knows what the damage will be in the neighbors unit. Ugh! Do NOT use these guys. Unless you want major water damage to your home. The worst. And to Stephen's, if you had called to resolve this mess I wouldn't have left a poor review. Lesson learned. RESPONSE TO STEPHEN'S COMMENT BELOW: The great thing about YELP is it provides customers a place to share their true experiences. I am far to busy to leave specious reviews of businesses. I rarely leave a negative review because I don't want to ding a business who was just having a bad day. But this is 100% true. The poor work was done by your staff member. I am the CEO of a construction company so it is not a lack of understanding on our part about what was supposed to be done. Had you or one of your supervisors actually responded to our calls to come out and see the work (we were only a few blocks away) we would have shown you the cause and effect of your staff persons work. However you never called back, and not having come to see the situation for yourself, your comments merely demonstrate wishful thinking and lack credibility. I only posted this so other people will not be left underwater. read more

I was really disappointed in these guys. Called to have them come out to do a general check on HVAC including furnace and AC. The furnace fan was making noise so I suspected a problem. Two guys came out (one to hold the tool bag) Spend 20 minutes on the diagnosis and indicated a replacement of the furnace fan was required. Went to get the fan. Came back and replaced in 45 minutes. Asked if they checked the AC/. Said no, put gauges on and said coolant was low. Said they would have to come back a THIRD time for that. Labor for 65 minutes was 285.00 and they still did not do all they should have done. total bill was $619. Fan motor was expensive, but not their issue. Was hoping to find a reliable HVAC contractor. It isn't Stephens. Too bad read more

I had an outdoor faucet that needed replacement. Stephens has been highly recommended to me by good friends. They were highly professional and very responsive. They sent Luis who arrived on time and took care of the replacement I short order. Excellent workmanship and I'm very satisfied. I'd definitely recommend Stephens. read more

I scheduled an appointment with them between 11am-2pm. No one showed up. I called to see why they weren't there and they said they would call me back because the plumber was with another customer and would call me back. One hour later I called again to see if they would be coming out at all that day. They said they would call me back and they never did call to even followup and reschedule. I usually don't like writing reviews, but I had a terrible time with all the follow up calls (4 times) and dealing with their excuses and flakiness. Completely unprofessional company. I would think they would want to gain business and not lose business. read more

Can I leave zero stars?!?! Just another example of a company who doesn't value your time. I was told I had the first appt at 8:30. Around 9:15, I called. There was an emergency meeting and everything was getting held back. I was never told I had a 2 hour window, but was promised someone would be there before 10:30. At 10:00, I get a call that they want to push the window to 10:30-12:30. Please ... The person who recommended Stephens to me, nor I, will ever use them again! Didn't help that EVERY person I Spoke with was sooooo rude and didn't care. ZERO STARS!!! read more

Probably one of the most unorganized plumbing outfits around. The property management company that runs my apartment uses these guys exclusively. They must give them a huge discount because they really are the worst. My first encounter with Stephens plumbing was in november 2013. My apartment was being sold and the inspector had required a pressure relief valve be installed on the tankless water heater. Simple enough. This took over 6 visits from them and 3 visits from the inspector until they had it right. Then to make matters worse, without asking me first, they scheduled the final inspection for christmas eve. Who would schedule an inspection at someones home on christmas eve without checking with the tenant first. When I called to express my displeasure I was met with a bag of attitude from the dispatcher. We got into a agressive verbal argument. Needless to say i was hoping to never deal with them again. Flash forward to 4 days ago when the same tankless water heater broke. I called my landlord and they sent these guys back out. My first reaction was "here we go again." But i decided to be polite and hope for a better experience, my mistake. The first day plumber number 1 came in and looked like he'd rather be anywhere else in the world. He looked at it and said it's broken and they'd deal with it the next day. The next day plumber number 2 came in and did the same thing except he seemed a little more professional. He called the management company and got the approval to replace it. We agreed to have it done on friday. We had a funeral to attend in the am, so we asked them to come at 11. My wife took the day off to deal with it as i had to be at work at 1pm. They called several times to say they hadn't forgot about us, but no one showed up until 4pm. Plumber number 3 came in and all he did was look at the unit to see what parts he would need for the next day? The next day?! My wife had been sitting here all day for that? To top it off that means I had to Take a whole day off on saturday? That puts a huge hole in our pocket book. The majority of my income comes from the weekend. I was/am furious. It's now saturday and plumbers 4 and 5 are here on time for once. After about an hour, they realized they have the wrong parts to complete the job. Of course they do. I'm now sitting here waiting for them to go to the supply house and pick up the right ones. It's comical how unorganized these guys are. So to recap, do yourself a favor and never use this company. read more

I recently had Stephen's Plumbing & Heating install a new wall heater in my home. The price was great and Andy was very professional. The project was completed in a timely manner--which I very much appreciated!! I will definitely be calling this company again with any future needs. read more

Stephens Plumbing, Heating and Air is great! My air conditioner died and a neighbor of mine recommended Stephens. They sent Poncho out the next day. I was really nervous because my air conditioning unit is more than 20 years old plus it's pretty inaccessible on my roof and for replacement, a crane has to be brought out and it can be quite expensive. I was so relieved when Poncho was able to diagnose the problem within 30 minutes and he was able to order the part and repair the fan that was in my attic. It took a couple of days to get the part in, but Poncho was great about contacting me and letting me know when he was going to be able to return to finish the repair. I have nothing but good things to say about this company, not only was Poncho wonderful, but even the individuals who answer the calls are extremely nice and really great about getting back to you. I will be recommending Stephens (and Poncho) to my neighbors! read more

Miguel came and helped us resolve a valve issue moving into our new home. He was patiently waiting at Home Depot while we figured out what size valve we needed from our water company. He was calm, professional and quick. We would definitely use him again. read more

I recently retained the services of Stephen's Plumbing & AC Repair. Miguel from Stephen's came out and completed extensive work on plumbing, gas and water heater problems that cropped up all at one time. Through Miguel's thorough knowledge of his work and previous experience with HOAs, he was able to make the proper contacts & get the gas line issue paid for by my HOA! Prompt, responsive, thorough and professional. read more

Prices are super high. Had plumbers in the past, but it seems they are double than anyone else. They came for an estimate but I will pass; I had a "Two hour" window and they showed up late. I will stick to my other plumber. read more

I had a clog in my tub/shower drain line. I tried another plumbing company to snake the line, but they were unsuccessful and recommended an expensive hydro jet as the next option. I called Joanne at Stephens Plumbing and she was able to get me on the schedule for the same day. Jose, my technician, called and arrived on time and was very professional. Jose was able to successfully snake and clear the blockage without a hydro jet! Thanks for a great experience. read more

I am very impressed with Stephens Plumbing Heating and Air Conditioning. I had issues with my AC unit and there employee Omar was very knowledgeable and he was very patient and explained to me my options. I would definitely recommend this establishment and ask for Omar, if you want awesome service read more

I have Stephens several times the last five years for routine maintenance on my heating system to broken pipes in my plumbing system. Everyone at this company, from the office staff to the technicians, are very professional and cooperative. Stephens techs are prompt and resolve the problem in an efficient and economical manner. One tech, Oscar, has been very helpful in meeting my plumbing and heating needs by completing the projects on time while saving me money. I highly recommend Stephens Plumbing and Heating to all my relatives and friends to resolve their plumbing and heating problems. read more

A++ Service! I called around 9am and they send me Ralph right away! Super fast and great service! Will call again if needed. Price is affordable and the service Ralph gave me was very professional. Thank you!!! read more

Luis came out to install a new gas line and hook up our free standing range. It was tricky, because the old line was old and irregular in size. He was polite and quick! We highly recommend this company! read more

Thanks to Omar for giving us great service and fixing our Heater.

Hate plumbing issues but happy to know I can call Stephens plumbing for a quick response, even on Christmas Eve, and have the work done right. All the guys that have serviced our house have been great and Williams this time was no exception. He was friendly, professional, and finish the job in a timely manner. read more

Our toilet has been having issues for the last couple of weeks and I could not figure out how to fix it. Luis came out within an hour,took the time to walk through the issues and did not leave until it was fixed. He was very friendly and fair to us. Really appreciate the professionalism and service! read more

We used Stephen's plumbing to install a new AC/heater unit. The person I spoke with on the phone was very professional and gave me a confident feeling of their company. Rob came out to try to fix it, but he said it was time for a new one. The quote they gave me was better than other companies, and Rob assured me they will do a good job. Chris and Andrew came out a week later and they worked hard! They both were professional, updated me on the progress and cleaned up afterwards so there was no mess. You can tell they wanted to do a good job and they were great! read more

I usually take care of home plumbing issues myself but it when the job is just too big for me to handle, I always call Stephan's. I have had the pleasure of working with Miguel on several occasions and he has always been honest and professional. He has helped me with a couple of bathroom renovations as well as some emergency backups. I have always been very satisfied with their work. read more

Wow, Stephens exceeded my expectations! They installed a ductless mini split air conditioning system for me last week an it works great! Saved me money too. Thank u Robert for the great job. read more

I recently had Stephens Plumbing & Heating at my residence and rental property this last week. A new water heater was put in at my rental and the sewer-line was snaked at my home. Both jobs were done in a timely matter and the price was lower than the other companies I called. The plumbers showed up on time and were very professional. I highly recommend this company. read more

Miguel and Frank came out to help us with our sink and shower issues. The sink was getting this sewer smell and the shower was super clogged. The team was extremely helpful, thorough and friendly. They walked us through and explained everything in detail and let us know what had to be done in order to fix the issues. Their prices are very reasonable as well. We are extremely happy with their services and will absolutely be calling them for any issues in the future. read more

Our house went on the market on Saturday and plumbing went sideways on Sunday. I called Stephens on Monday and was lucky enough to get Art. There was major problems under the house and he went right to work for 2 days. Art was fantastic and such a hard worker. Explained every step and got the job done without a mess. As a plumbers daughter, I have had a hard time finding plumbers that don't talk down to me or try to rip us off. This is a great company and Art is fantastic. Give them a try. You will not be disappointed. I'm just sorry I found them just as I am moving out of state. Maybe they will open a branch in Tennessee! read more