As an avid fan and owner of a 2023 and 2026 iX Idrive 50 and Idrive 45, I want to give special thanks to Will Lara, a BMW Product Specialist with your dealership, for his outstanding knowledge and customer support. He was able answer the most challenging and simple questions with equal aplomb on more than one occasion. From a scale of 1 to 10, he's easily a 12. Give the man a big raise and a promotion! He's that valuable of an asset. BKW read more

Von has been the absolute best with the purchase of both our cars. Answers all questions and fixes all issues. He was not pushy like most salesman. He looked for what we asked for, sent us info on many different cars for us to look at, then sped us through the purchase so our kids didn't drive us mad while getting things done. Shadi was brilliant. Thanks to him the financial part was easy. He is very friendly and always says hi when he sees me come in for anything. He always checks to make sure ai am still happy with my car. Tyler is our go to for anything that needs to go through the service department. He has been excellent for years. No fuss, quick, and easy. read more

BMWs are great vehicles; Stevens Creek is a horrid dealership. This is particularly relevant if you purchase a car out of state. In one word, if you are considering doing that: DON'T. I agreed to lease a BMW on June 21, and today, 60 days later, the car now sits in my garage with my third expired movement permit. The specific individual you need to avoid is Harres Astefi. He is incompetent, unresponsive, and dishonest. He has told me multiple stories, usually followed by, "We have it all cleared up now." I only get to speak with him when I reach out to Ken, the sales manager, who, to his credit, is very responsive. Harres doesn't return calls or emails. I gather that once the car is out the door, he doesn't sweat it anymore. Unfortunately, Harres apparently works in a different department; otherwise, there is no way Ken would permit this guy to make him look so bad. I was told today, after 60 days, to call BMW Financial Services to get a "Move Pack." BMWFS asked, "Why would you need a Move Pack? You haven't moved." They are sending it anyway, at my expense, and I will see what I can accomplish at my DMV. Caveat emptor, folks. If you think I am a complainer, look at my other reviews. read more

What started as a test drive turned into almost 100 text messages and dozens of phone calls. The sales person and his minions began harassing me to lease when I specifically gave him a timeline. It gets better. I presented a counter offer on the SUV I wanted and it took over 4 days to get back to me. Stupid kid games. I suggest you buy your BMW elsewhere unless you like being constantly harassed by the sales person. This place is a joke, walk away. There are better BMW dealers not far away. read more

I recently took my 2022 BMW X3 with 37,000 miles to Stevens Creek BMW for routine maintenance. I knew the car needed an oil change and a brake fluid exchange, and both of those services were completed. The problem came when I picked up the car. After I paid the bill, I was handed a detailed invoice. This was actually the first time I had seen the detailed invoice, and I noticed a $225 charge for something called a "Vehicle Check." I asked the dealership what this charge was, but no one there could explain it to me. My service advisor had already left for the day, so I texted him. He later explained that it was an "enhanced" vehicle inspection that goes beyond BMW's complimentary multi-point inspection. I told him that if this was an optional $225 service, I should have been informed about it before it was performed. I was never given a detailed breakdown of the services that would be performed or the charges I was agreeing to when I dropped off the car. Had I known about this additional $225 inspection in advance, I would not have authorized it. What was particularly frustrating was being told that the complimentary multi-point inspection that BMW promotes is apparently not particularly useful, while this additional $225 inspection is the more valuable one. If that's the case, customers should be clearly told about the difference and given the opportunity to accept or decline the additional service. It's possible there was simply a miscommunication between my advisor and me. But from my perspective, the experience was troubling. The oil service itself was reasonably priced at about $115, which is competitive with many independent shops. But discovering an additional $225 charge only after the work had been completed left me feeling that the final bill was substantially different from what I understood I was authorizing. My advice to other BMW owners: buyer beware. When you bring your car in for service, ask for a detailed written estimate before any work is performed, ask specifically about any inspections or recommended services, and make sure you understand which items are optional and which you actually want performed. Then compare the final invoice carefully with what you authorized. I like my BMW, and I don't mind paying for quality service. What I do mind is being charged $225 for a service that I didn't know was being performed and never had the opportunity to accept or decline. Stevens Creek BMW would do well to make these charges much more transparent and obtain clear customer authorization before performing them. read more

Getting some regular maintenance service done and the customer service was great. We were greeted and helped right away. read more

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We brought our X4 M40i in for service twice recently. The first time we brought it in for some routine service and coincidentally immediately after leaving the car was getting overhearing messages out of the blue and needed a new water pump. The second time we brought in for tire changes and a few days later we noticed this damage to our hood. This damage does cannot possibly happen for collision with another vehicle. It was caused by the hoists or tools that were used for servicing. read more

Stevens Creek BMW - Car Dealers Near Me - Santa Clara, California

Shadi Saod made financing my used BMW an absolute breeze. I was honestly bracing myself for the usual dealership finance experience -- high-pressure tactics, confusing numbers, and a process that drags on forever. Shadi completely flipped that expectation on its head. From the moment we sat down, he was straightforward, transparent, and genuinely focused on getting me the best deal possible. He walked me through every number clearly, never pushed unnecessary add-ons, and secured me a rate I was genuinely happy with. When it came to warranty options, he gave real, honest suggestions based on what actually made sense for my situation -- not just what would pad the bill. You could tell he knows the car market inside and out, which made the whole conversation feel like talking to someone who's truly in your corner. The whole process was fast, efficient, and refreshingly pressure-free. Shadi's friendliness and expertise made what could've been a stressful experience genuinely enjoyable. If you're financing at Stevens Creek BMW, ask for Shadi by name. He's the kind of finance manager that makes you actually enjoy buying a car -- and that's not something I say lightly. 10/10 experience. read more

Avoid Ms. Prsicilla as your sales rep at all cost unless you want major inconveniences for yourself. You have no choice other than to be consulted with Mr. Harres after, make sure you double check your information because they won't. Ask them for everything in hand- inconvenience them because they WILL NOT CARE for you as your representatives. Do your job by actually following up on problems that you caused. Be a decent human being and communicate with your buyer. All they want is a signature. Fake ass people. I haven't gotten my car registration in my name until after my temporary plate expired and then they started begging me to go smog the car for them- which is their job. Chris an assistant was able to help with the process. Horrible first time experience buying a car. I don't expect this BMW to do any better in the future. Would not recommend Peter Pan or Stevens Creek. I would rather drive out the bay and pay more than to deal with these numbnuts.. STOP ASKING FOR 5 STAR REVIEWS IF YOUR SERVICE AINT EVEN 2 STARS. Like ????? What are you expecting? Work done shows who you are. Problems that should be addressed- addressed. Very non-accountable this team. read more

Stay away from this location. They rub you in bright day light! I leased a car and maintenance package was included without notice, many problems with brand new car and finally upon returning the car the scam was completed by not refunding what was promised. read more

Buying a car here was fine. Getting it serviced here requires a lot of patience because they have no concept of time. A simple oil change takes them at least two hours. Emphasize the "at least". Took my car in to get a new tire. The cost was exorbitant, and took them a total of 8 hours. Fortunately they gave me a loaner and I sent them a text that I needed the car by 5pm. I brought the loaner back at 4:10 and saw the service manager at 4:20. He said the car would be ready at 4:30. However, I didn't get the car until 5:40. The service operation makes tortoises look fast. read more

I'll spare you the details of the circus of events that brought me to purchase a new BMW from Stevens Creek BMW. I will say that the team I worked with on my journey were absolutely wonderful and treated me with so much kindness, respect, compassion, and restored my faith in humanity. HUGE shout out to Von Torres (sales), Ken Liu (sales manager), Gordon Winans (service), and Shadi Saod (finance). All four were infinitely helpful in making my wild and wacky journey much easier to navigate and to make my BMW dreams come true, all the while making my very unique experience an easy and comfortable one. I did not make it easy for them - a little messy, even - and they rose to the occasion/challenge and didn't make me feel weird about it or that I was an inconvenience. Not only that, I left with a beautiful new car that I absolutely love and four new friends. These gentlemen totally broke car dealership stereotypes, going over and above all expectations. I know this review sounds sensational and I promise you it isn't. What is sensational is what this team brings to the car buying experience. They're very professional and adept in working with you to achieve the perfect outcome and will take good care of you. I've dealt with other BMW dealerships that either do the absolute minimum, are rude, or play games. You will find none of that at BMW Stevens Creek. If you're looking to purchase a BMW, start with Von Torres. His calm and friendly demeanor will put you at ease. And ask for Shadi in Finance - he is the most wonderful human being. And when it's time for service, Gordon is your guy. read more

Stevens Creek BMW offered, hands down, THE best deal I could find among all BMW dealerships in the Bay Area. I compared extensively -- not just locally, but also with several South Cal dealers and even broker quotes -- and they were still at the top. My BMW family loyalty rebate and history of selling a car to their sister dealership (Stevens Creek Honda) right across the street helped, but even without that, their pricing was extremely competitive. Adriel was my salesperson, and he was phenomenal throughout the entire process. From the initial test drive to keeping me updated on the production&delivery status to post delivery support, he was consistently responsive -- even replying to iMessages during odd hours. More importantly, he was transparent and straightforward. No games, no pressure, no last-minute surprises. I tend to be very cautious with dealerships. Before buying, I did a lot of homework on common tactics used to boost dealership profit -- things like grossly marked-up interest rates, nitrogen tire upsells, VIN etching, inflated doc fees, and other junk add-ons. Stevens Creek BMW didn't pull any of that. The experience felt clean and professional. During paperwork, Eric (finance/doc) did walk us through options like the Ultimate Care maintenance package and extended warranty, but it was presented reasonably -- not pushed aggressively. In my case, since we plan to keep the X5 for 10+ years and the pricing was more than solid, buying them actually made sense. Viet, the BMW Genius, was also fantastic. He walked me through the car setup, explained everything clearly, and made the transition from a lifelong sedan driver to an SUV feel much less intimidating. PS he has a great sense of humor which made the whole experience enjoyable, even while we were slowly roasting in the sun. read more

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Johnathon is fabulous. I initially came in looking for a different vehicle and changed my mind several times about the configuration I wanted. Throughout the entire process, Johnathon was incredibly patient, actively listened to what I was looking for, and offered thoughtful, honest guidance without ever making me feel pressured. In the end, I chose a Certified Pre-Owned BMW. Before delivery, Johnathon made sure every inspection, update, and service item was completed. After I got the vehicle, I noticed a few minor cosmetic blemishes. I let him know, and without hesitation he committed to taking care of them. He's been true to his word every step of the way, which gives me confidence that if anything comes up, he'll make it right. I've had my share of both great and not-so-great buying experiences. I can honestly say this was one of the best sales experiences ever. Johnathon's professionalism, integrity, communication, and genuine commitment to customer satisfaction truly sets him apart. If you're looking to buy a BMW, ask for Johnathon. You will not go wrong with your choice! read more

I was very disappointed with my experience at BMW of Stevens Creek. The salesperson we worked with quoted us a monthly payment that was surprisingly high, even after telling us we would need to put $3,000 down. To compare, we visited another BMW dealership nearby, and they provided us with a much better monthly payment quote without even requiring a down payment. That made us question whether we were being offered a fair deal at Stevens Creek. Buying a car is a major decision, and customers deserve transparent, competitive pricing from the start. Unfortunately, that wasn't our experience here. We ended up purchasing elsewhere because we felt we received a much better offer and overall experience. I hope the dealership takes customer concerns seriously and works on providing more competitive and transparent financing options in the future. read more

Mansour Zare at Stevens Creek has been my go to guy for years. I have bought multiple cars and I always come back to him because he consistently delivers the best experience. What I appreciate most is that he is never trying to be a pushy sales guy. He is trying to take care of you. He is professional, very knowledgeable, and genuinely patient. He takes the time to explain everything clearly, answers every question, and makes the whole process feel easy instead of stressful. He also goes out of his way to save you money and get you the best deal possible. I have recommended Mansour to friends and family and I will keep recommending him because he is the kind of person you can actually trust. If you are going to Stevens Creek, ask for Mansour. You will be in good hands. read more

Stevens Creek BMW - BMW IX - Car Dealers Near Me - Santa Clara, California

The sales department is a disaster. Be careful when coming to this dealership. They will add all kinds of miscellaneous charges in the finance department. They only disclose your new monthly payment, making it seem like you're getting a bargain. Once you sign the contract, you are no longer their customer. All communication ends. They sold me a $50,000 used car without any floor mats. I was understanding about it because they promised to order a new set. Now that I've taken delivery of the vehicle, I can't get an update or a straight answer from the salesperson, Lazaro, the finance manager, or the general manager, Petar. They are dishonest and misleading. Steer clear of this dealership. read more

Service department is extremely slow. Have already been sitting here for 40 minutes waiting to check in. No one seems to be doing anything, they just walk around and not helping service customers. read more

Was looking for a x5 50e from Southern California. I eventually landed on a handful of vehicles and started to negotiate pricing. My salesman I don't want to disclose who but knew I was flying in that day to make the deal happen because I finally received a number I liked. He proceeds to call me to make sure (completely understandable), but while flight delays and other things was happening, instead of making sure I was okay, called me multiple time while I was unable to pick up the phone. Leaves voice messages, and by the time my flights actually landed, 530. I landed to a text stating the car has been sold. I ended up getting an uber to BMW Mountain view to make a different deal. Want to know what's funny? The car is still listed on their website a week later. read more

In short, very arrogant behavior from the sales and service staffs. Disappointing but I think this is what you get.

We are super happy with SC BMW on our X5 purchase. Working with Mansour Zare made the process pleasant and quite smooth. We were debating between models and his patience on taking us through test drives + feature explanation helped us narrow down and finally make the purchase. Thank you so much SC BMW team!! read more

Mo at Steven's Creek BMW was very helpful when we went to test out a used Mazda they had in their lot. He was very knowledgeable, patient and not too pushy, as some salespeople can be. Thank you, Mo. read more

Horrible experience at this dealership bad customer service the lady's on the phone are very helpful but once you get to sells or management the experience goes downhill. I came in to test drive a vehicle I was ready to make a purchase like any other customer i wanted to work on the price wile negotiating they sold the vehicle to another buyer whit-out informing me there was someone else interested. read more

I recently reached out to BMW of Stevens Creek while shopping for a new BMW X7. I had received a promotional email from the dealership advertising 0.9% APR, and the email even had the GM's name attached to it. When I contacted the dealership and asked about the promotion, I specifically referenced the email and even sent them a screenshot of it. Instead of addressing the promotion or explaining the details, the sales manager simply responded that the best rate they would offer was 1.99% APR. There was no explanation and no acknowledgment of the email I had provided. The lack of transparency and poor communication was disappointing. If a dealership sends out promotional offers with management's name on it, customers should at least receive a clear explanation when asking about those offers. Because of this experience, I decided to purchase my BMW from another dealership that was more transparent and professional during the process. read more

I went to test drive an X1 and a 330, we planned to lease 2 cars. I gave the sales rep a timeframe on both. Over 80 text messages and dozens of phone calls later, I had to block the sales rep. I was being harassed on a daily basis. Im so angry and will never do business with this dealership again. We ended up leasing 2 cars from another BMW dealership and are very happy. Buyer beware. They will harass you, non stop. DO NOT BUY OR LEASE A CAR FROM THIS DEALERSHIP. read more

Extremely poor experience with the service department managers and advisors . Not following through with promises and poor communication and not accepting fault for their own errors. Made it very stressful for me. read more

disappointing experience. We had a terrible experience at Monterey BMW and we were hopeful this would be better. So far, it's not at all. I specifically asked about the Kelly Blue Book of the car we were buying and was told it was about $3k higher than they had priced. I naively trusted my said person - why would he lie about something easy to look up. Nope. He quoted the "car Fax" value, not the KBB, which was significantly higher, making it look like I was getting a deal. Then, we get home and one of the keys doesn't work. "Must be the battery". You didn't check?!?! Fine, overnight a battery. Three days later, no battery. "Oh, we did not overnight things". I'm sorry , I thought this was a luxury dealership. Today, my other fob battery dies as well. So I have a $32,000 paperweight. I call the manager- ok now we will overnight it (I live about an hour away). And next time you come in, I'll give you a "gift". Great. Brand new car that I can't drive, that I paid $3k over KBB for because I trust people. So incredibly disappointed read more

We bought a used car from Stevens Creek BMW and 32 days later -- in 100% violation of California law -- they have still failed to deliver clean title to us, having failed to clear the prior lien. This has caused *significant* complications for us, with absolutely no solution on their end. Just lots of promises that go unfilled day after day. read more

Disrespectful of Women! My wife and I made an appointment at Steven's Creek BMW (2 hours distance from our home) to look at a specific vehicle. Upon arrival, a male sales associate introduced himself only to me, shaking my hand, and then turned to walk with us. Thus far he never acknowledged my wife, who was standing right next to me, so I stopped him and introduced her. That rep led us to another rep, also male, who would be showing us the car. As we walked with him, I told him we'd both be looking it over before our test-drive. While we were inspecting it, the salesman interrupted only my wife and told her to get in the passenger seat (despite the fact it was obvious she knew her way around this model and what to review). During the test drive, I drove first. Partway through, I took an exit to trade places with my wife so she could also test drive it. With an incredulous voice, he asked, "Your wife will drive on the freeway?" The entire time, the rep continued to ignore my wife unless I directed the conversation for her involvement/input, or she stepped in directly. The very next day, we bought the same make and model-- somewhere else. read more

On a Thursday, I hit a curb with my right front tire. There was a Chassis warning light, the steering wheel was off center, the blinker would not turn off and the steering wheel pulled hard to the right when driving. The advisor took it in and told me there would be a charge for the inspection. The next day I finally received a brief description that there was damage to the front passenger side of the car. No itemized parts, labor nothing just $12,096.22 to repair whatever damage they found. The picture they provided told me nothing. My car is a 2014 328I no body damage and only 72K miles. Still is is not worth much more than 12K so I presumed my car was totaled. I was beside myself with the news and thought I would just leave it with the dealer and have the insurance total it. Before the end of the day Friday something told me to go get my car so I did. I spent the week end looking at new vehicles thinking mine was not able to be repaired. On Monday I took a chance and drove my car to NEO Autoworks for an estimate. Guess what? They showed me clear pictures of the damage, named the parts and the labor costs and had it fixed within hours of receiving the part for only $678.37. I was skeptical. How could it be truly fixed for that little? Well it is, I picked it up and have been driving it and there is not a trace of the issues anywhere. I had another body shop check it out and they said it was fine. BMW did agree to refund the charge for the multi-point inspection. They didn't feel bad at all about charging me for air filters and such on a car they virtually totaled. Bottom line they are great when you are buying a car but don't take your car to this dealership if you want anything close to a fair deal on repairs. read more

Very disappointing visit today at Steven's Creek BMW. Took my car for oil change & was surprised with the fact that many things changed since my last visit. Normally this place would offer a drop off service but apparently they no longer offer it so I had to spend on Uber. Also, my car wasn't washed after service due to my car having a aftermarket rear spoiler & front lip which doesn't make sense because previously I wasn't told that. It's like they don't want to do any complimentary work anymore. But what really caught my attention was the fact that, after picking up my vehicle from service, I've notice my steering wheel alignment was a bit off & now drifts to the side when driving. Didn't happen before I brought it in because previously I had to pay $250 at this location for a wheel alignment after financing my car here due to steering problems a couple of years ago. Honestly, I've had some bad inconveniences at this dealer & will now service my car somewhere else. Its sad knowing everything is just getting worse with customer service. read more

Sale men are not friendly and not helpful and not even ask the customers to help. The worst car dealership ever.

I had an extremely frustrating experience with Stevens Creek BMW. I signed paperwork for a car and was waiting for it to come out of their service department, followed all instructions, and completed my payment but the dealership sold it to someone else to make end-of-month numbers, without checking they already had my payment. Yes, the manager admitted this to me. The vehicle wasn't ready when I signed and paid for it. It was dirty, had paint chips, and the condition was misrepresented. They even refused to give me copies of the documents I signed, which is illegal. I sat in an office with four managers who all refused to provide my copies, despite having my full payment. Communication was nonexistent. Managers and staff I dealt with--Lionel, Jim Thomas, Ken Liu, and Fadi--were rude, aggressive, argumentative, unapologetic, unresponsive, and offered no sympathy. Receptionists were unhelpful, and I often had to call from different numbers just to reach someone, even though they had all my money. They were purposely dodging my calls. Worst customer service I've received from any place... It took seven days and multiple trips back and forth to get my money back. The only "resolution" offered was an offensive discount on a car far outside my budget, they tried to upsell me instead of fixing their mistake. I would never ever recommend this dealership. I can't imagine having to deal with this staff during a warranty claim, it would be a total nightmare. Take your business elsewhere and save yourself the headache. read more

The whole team in the service department are great, but Tyler has always gone so far above and beyond to provide my family and me the most amazing service and customer experience. Car problems are always a hassle, but he does such a great job of carefully explaining all of our options, and he makes sure the works gets done in a timely, efficient and honest manner. Truly the best in the business! read more

I had the best-experience. Purchasing a car at Stevens Creek BMW. The car salesman Saul was helpful. Greeted me with a smile. Helped me put an app on my cell . I could watch videos about the car. The finance manager, Lionel Lee. When He found out I was recently diagnosed with breast cancer. The car would use the car for traveling to treatments . He went above and beyond to find an auto loan. With even lower payments and interest. Then first agreed on. Also they have a genius named Will. That explained how to use everything from navigation radio, air conditioning. He had so much patience. Thank you . I purchased my BMW in the month of October. Breast Cancer awareness month. read more

Stevens Creek BMW - Car Dealers Near Me - Santa Clara, California

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Been going to Stevens Creek BMW for service since 2007. Service has declined dramatically over the years. So bad that their seasoned service advisors all left. The techs are inexperienced. Took a car in for brake changed but they didn't reset the light. Requested them to reset before leaving but said they couldn't figure out how to do it. Gave up and left with the car. Did some internet reading and was able to reset the light on my own with no problems. To top off the inexperience of their techs, they needed to do an OBD scan on another one of our vehicle and we have a dash cam that is plugged into that port. Instead of figuring how to unplug it properly, they pried it out and broke the connection to the dash cam. On another vehicle, they door dinged the passenger door in their lot while moving the vehicle around. They willingly assumed responsibility for the repair but it took several weeks to get the car back. But here's the kicker..they had the body shop work on the wrong door. Back the car went to the body shot. In all, they were in possession of our car for 4+ weeks. And a heads up, if you bring a car in for service, they now charge a 3% service fee for credit cards. They are a luxury brand but can't absorb the fee? Better off going to an Indy shop moving forward. read more

Very bad experience every single time. I understand why there are so many bad reviews on Yelp. They transfer you and tell you to leave a voicemail but no one ever answers or calls back. This happened numerous times. It happened again today Sept 6, 2025. read more

I can't say enough good things about my experience with Von at Stevens Creek BMW. From the moment we walked in, he went above and beyond to make sure everything was taken care of and that both me and my sister had the best experience possible. Von truly did the utmost to help us -- he listened carefully to what we wanted, was incredibly patient, and walked us through every step of the process with so much professionalism and care. Thanks to his hard work and dedication, we were both able to drive away in our dream cars -- a 2026 i5 M and an M4 Competition. That alone speaks volumes about how committed he was to making sure we left happy. He made what could have been a stressful process feel smooth and enjoyable, and he genuinely made us feel like valued customers every step of the way. Von really did such an amazing job, and I would highly recommend him to anyone looking for a BMW. If you're looking for someone who will go the extra mile for you, Von is the one to see. read more

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Horribly run dealership/service. Solidified my decision to avoid buying BMW and go with Lexus instead--- no comparison!

HIGHLY RECOMMENDED!!! This was the best car buying experience I've had. Refai (client advisor) and Ken Liu (sales manager) were awesome to work with. They let me test out three car seats in different cars, answered detailed questions (e.g. what exactly is this dashboard made out of?), and all around were super nice and knowledgeable. I cannot recommend this dealership and especially Ken and Refai! I will definitely be back when the time comes to get another car. read more