Von has been the absolute best with the purchase of both our cars. Answers all questions and fixes all issues. He was not pushy like most salesman. He looked for what we asked for, sent us info on many different cars for us to look at, then sped us through the purchase so our kids didn't drive us mad while getting things done. Shadi was brilliant. Thanks to him the financial part was easy. He is very friendly and always says hi when he sees me come in for anything. He always checks to make sure ai am still happy with my car. Tyler is our go to for anything that needs to go through the service department. He has been excellent for years. No fuss, quick, and easy. read more

What started as a test drive turned into almost 100 text messages and dozens of phone calls. The sales person and his minions began harassing me to lease when I specifically gave him a timeline. It gets better. I presented a counter offer on the SUV I wanted and it took over 4 days to get back to me. Stupid kid games. I suggest you buy your BMW elsewhere unless you like being constantly harassed by the sales person. This place is a joke, walk away. There are better BMW dealers not far away. read more

Shadi Saod made financing my used BMW an absolute breeze. I was honestly bracing myself for the usual dealership finance experience -- high-pressure tactics, confusing numbers, and a process that drags on forever. Shadi completely flipped that expectation on its head. From the moment we sat down, he was straightforward, transparent, and genuinely focused on getting me the best deal possible. He walked me through every number clearly, never pushed unnecessary add-ons, and secured me a rate I was genuinely happy with. When it came to warranty options, he gave real, honest suggestions based on what actually made sense for my situation -- not just what would pad the bill. You could tell he knows the car market inside and out, which made the whole conversation feel like talking to someone who's truly in your corner. The whole process was fast, efficient, and refreshingly pressure-free. Shadi's friendliness and expertise made what could've been a stressful experience genuinely enjoyable. If you're financing at Stevens Creek BMW, ask for Shadi by name. He's the kind of finance manager that makes you actually enjoy buying a car -- and that's not something I say lightly. 10/10 experience. read more

Getting some regular maintenance service done and the customer service was great. We were greeted and helped right away. read more

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Was looking for a x5 50e from Southern California. I eventually landed on a handful of vehicles and started to negotiate pricing. My salesman I don't want to disclose who but knew I was flying in that day to make the deal happen because I finally received a number I liked. He proceeds to call me to make sure (completely understandable), but while flight delays and other things was happening, instead of making sure I was okay, called me multiple time while I was unable to pick up the phone. Leaves voice messages, and by the time my flights actually landed, 530. I landed to a text stating the car has been sold. I ended up getting an uber to BMW Mountain view to make a different deal. Want to know what's funny? The car is still listed on their website a week later. read more

Buying a car here was fine. Getting it serviced here requires a lot of patience because they have no concept of time. A simple oil change takes them at least two hours. Emphasize the "at least". Took my car in to get a new tire. The cost was exorbitant, and took them a total of 8 hours. Fortunately they gave me a loaner and I sent them a text that I needed the car by 5pm. I brought the loaner back at 4:10 and saw the service manager at 4:20. He said the car would be ready at 4:30. However, I didn't get the car until 5:40. The service operation makes tortoises look fast. read more

I'll spare you the details of the circus of events that brought me to purchase a new BMW from Stevens Creek BMW. I will say that the team I worked with on my journey were absolutely wonderful and treated me with so much kindness, respect, compassion, and restored my faith in humanity. HUGE shout out to Von Torres (sales), Ken Liu (sales manager), Gordon Winans (service), and Shadi Saod (finance). All four were infinitely helpful in making my wild and wacky journey much easier to navigate and to make my BMW dreams come true, all the while making my very unique experience an easy and comfortable one. I did not make it easy for them - a little messy, even - and they rose to the occasion/challenge and didn't make me feel weird about it or that I was an inconvenience. Not only that, I left with a beautiful new car that I absolutely love and four new friends. These gentlemen totally broke car dealership stereotypes, going over and above all expectations. I know this review sounds sensational and I promise you it isn't. What is sensational is what this team brings to the car buying experience. They're very professional and adept in working with you to achieve the perfect outcome and will take good care of you. I've dealt with other BMW dealerships that either do the absolute minimum, are rude, or play games. You will find none of that at BMW Stevens Creek. If you're looking to purchase a BMW, start with Von Torres. His calm and friendly demeanor will put you at ease. And ask for Shadi in Finance - he is the most wonderful human being. And when it's time for service, Gordon is your guy. read more

Stevens Creek BMW offered, hands down, THE best deal I could find among all BMW dealerships in the Bay Area. I compared extensively -- not just locally, but also with several South Cal dealers and even broker quotes -- and they were still at the top. My BMW family loyalty rebate and history of selling a car to their sister dealership (Stevens Creek Honda) right across the street helped, but even without that, their pricing was extremely competitive. Adriel was my salesperson, and he was phenomenal throughout the entire process. From the initial test drive to keeping me updated on the production&delivery status to post delivery support, he was consistently responsive -- even replying to iMessages during odd hours. More importantly, he was transparent and straightforward. No games, no pressure, no last-minute surprises. I tend to be very cautious with dealerships. Before buying, I did a lot of homework on common tactics used to boost dealership profit -- things like grossly marked-up interest rates, nitrogen tire upsells, VIN etching, inflated doc fees, and other junk add-ons. Stevens Creek BMW didn't pull any of that. The experience felt clean and professional. During paperwork, Eric (finance/doc) did walk us through options like the Ultimate Care maintenance package and extended warranty, but it was presented reasonably -- not pushed aggressively. In my case, since we plan to keep the X5 for 10+ years and the pricing was more than solid, buying them actually made sense. Viet, the BMW Genius, was also fantastic. He walked me through the car setup, explained everything clearly, and made the transition from a lifelong sedan driver to an SUV feel much less intimidating. PS he has a great sense of humor which made the whole experience enjoyable, even while we were slowly roasting in the sun. read more

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3 weeks ago I paid $900 for Stevens Creek BMW to replace my car battery. This morning, as I am about to leave work for lunch, I hit the start engine button and the entire car just turns off. I use BMW Roadside Assistance and get it towed to Stevens Creek BMW (roughly 11:00 AM). I get to Stevens Creek BMW i think a little after 12PM because I have stuff to do at work, and I get told that my service rep is at lunch. I physically watch 2 people at the service center call my rep and confirm this; so I went on a test drive of a 530i xdrive with Kaya (shes great). I come back from my test drive, and go back to the service center. There I get told once again that my service rep is at lunch, and that he always takes his lunch between 1 and 2. So are service staff just lying to customers faces? My service rep tells me he thinks its a software problem, and that they reinstalled the OS for my 2023 330i. I go back to work. At this point I spent 3.5 hours of today not working on stuff I wanted to work on. At roughly 4:00 PM, I need to drop something off at a different facility; I get into my car, hit the start engine button, and the whole car turns off again. Literally less than 2 hours after I left Stevens Creek BMW. Imagine how I found out that the leads to the battery were not torqued to spec, and were loose. The top line leaders of my entire operation, who also happen to be car guys, were nice enough to take a look at my car. Imagine my embarrassment watching directors and managers pick through my car just to tell me someone forgot to screw down a bolt holding a lead to my $900 car battery. I over pay for a car battery at Stevens Creek BMW because I expect quality work. This is not quality work at all; you guys had me thinking I needed a new alternator. if I ever have to experience something like this again I will go buy a Lexus IS350 F Sport. read more

Stevens Creek BMW - 2nd pic - Car Dealers Near Me - Santa Clara, California

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On a Thursday, I hit a curb with my right front tire. There was a Chassis warning light, the steering wheel was off center, the blinker would not turn off and the steering wheel pulled hard to the right when driving. The advisor took it in and told me there would be a charge for the inspection. The next day I finally received a brief description that there was damage to the front passenger side of the car. No itemized parts, labor nothing just $12,096.22 to repair whatever damage they found. The picture they provided told me nothing. My car is a 2014 328I no body damage and only 72K miles. Still is is not worth much more than 12K so I presumed my car was totaled. I was beside myself with the news and thought I would just leave it with the dealer and have the insurance total it. Before the end of the day Friday something told me to go get my car so I did. I spent the week end looking at new vehicles thinking mine was not able to be repaired. On Monday I took a chance and drove my car to NEO Autoworks for an estimate. Guess what? They showed me clear pictures of the damage, named the parts and the labor costs and had it fixed within hours of receiving the part for only $678.37. I was skeptical. How could it be truly fixed for that little? Well it is, I picked it up and have been driving it and there is not a trace of the issues anywhere. I had another body shop check it out and they said it was fine. BMW did agree to refund the charge for the multi-point inspection. They didn't feel bad at all about charging me for air filters and such on a car they virtually totaled. Bottom line they are great when you are buying a car but don't take your car to this dealership if you want anything close to a fair deal on repairs. read more

Avoid Ms. Prsicilla as your sales rep at all cost unless you want major inconveniences for yourself. You have no choice other than to be consulted with Mr. Harres after, make sure you double check your information because they won't. Ask them for everything in hand- inconvenience them because they WILL NOT CARE for you as your representatives. Do your job by actually following up on problems that you caused. Be a decent human being and communicate with your buyer. All they want is a signature. Fake ass people. I haven't gotten my car registration in my name until after my temporary plate expired and then they started begging me to go smog the car for them- which is their job. Chris an assistant was able to help with the process. Horrible first time experience buying a car. I don't expect this BMW to do any better in the future. Would not recommend Peter Pan or Stevens Creek. I would rather drive out the bay and pay more than to deal with these numbnuts.. STOP ASKING FOR 5 STAR REVIEWS IF YOUR SERVICE AINT EVEN 2 STARS. Like ????? What are you expecting? Work done shows who you are. Problems that should be addressed- addressed. Very non-accountable this team. read more

We are super happy with SC BMW on our X5 purchase. Working with Mansour Zare made the process pleasant and quite smooth. We were debating between models and his patience on taking us through test drives + feature explanation helped us narrow down and finally make the purchase. Thank you so much SC BMW team!! read more

Mansour Zare at Stevens Creek has been my go to guy for years. I have bought multiple cars and I always come back to him because he consistently delivers the best experience. What I appreciate most is that he is never trying to be a pushy sales guy. He is trying to take care of you. He is professional, very knowledgeable, and genuinely patient. He takes the time to explain everything clearly, answers every question, and makes the whole process feel easy instead of stressful. He also goes out of his way to save you money and get you the best deal possible. I have recommended Mansour to friends and family and I will keep recommending him because he is the kind of person you can actually trust. If you are going to Stevens Creek, ask for Mansour. You will be in good hands. read more

Stevens Creek BMW - BMW IX - Car Dealers Near Me - Santa Clara, California

Mo at Steven's Creek BMW was very helpful when we went to test out a used Mazda they had in their lot. He was very knowledgeable, patient and not too pushy, as some salespeople can be. Thank you, Mo. read more

Horrible experience at this dealership bad customer service the lady's on the phone are very helpful but once you get to sells or management the experience goes downhill. I came in to test drive a vehicle I was ready to make a purchase like any other customer i wanted to work on the price wile negotiating they sold the vehicle to another buyer whit-out informing me there was someone else interested. read more

Sale men are not friendly and not helpful and not even ask the customers to help. The worst car dealership ever.

I recently reached out to BMW of Stevens Creek while shopping for a new BMW X7. I had received a promotional email from the dealership advertising 0.9% APR, and the email even had the GM's name attached to it. When I contacted the dealership and asked about the promotion, I specifically referenced the email and even sent them a screenshot of it. Instead of addressing the promotion or explaining the details, the sales manager simply responded that the best rate they would offer was 1.99% APR. There was no explanation and no acknowledgment of the email I had provided. The lack of transparency and poor communication was disappointing. If a dealership sends out promotional offers with management's name on it, customers should at least receive a clear explanation when asking about those offers. Because of this experience, I decided to purchase my BMW from another dealership that was more transparent and professional during the process. read more

I went to test drive an X1 and a 330, we planned to lease 2 cars. I gave the sales rep a timeframe on both. Over 80 text messages and dozens of phone calls later, I had to block the sales rep. I was being harassed on a daily basis. Im so angry and will never do business with this dealership again. We ended up leasing 2 cars from another BMW dealership and are very happy. Buyer beware. They will harass you, non stop. DO NOT BUY OR LEASE A CAR FROM THIS DEALERSHIP. read more

Disrespectful of Women! My wife and I made an appointment at Steven's Creek BMW (2 hours distance from our home) to look at a specific vehicle. Upon arrival, a male sales associate introduced himself only to me, shaking my hand, and then turned to walk with us. Thus far he never acknowledged my wife, who was standing right next to me, so I stopped him and introduced her. That rep led us to another rep, also male, who would be showing us the car. As we walked with him, I told him we'd both be looking it over before our test-drive. While we were inspecting it, the salesman interrupted only my wife and told her to get in the passenger seat (despite the fact it was obvious she knew her way around this model and what to review). During the test drive, I drove first. Partway through, I took an exit to trade places with my wife so she could also test drive it. With an incredulous voice, he asked, "Your wife will drive on the freeway?" The entire time, the rep continued to ignore my wife unless I directed the conversation for her involvement/input, or she stepped in directly. The very next day, we bought the same make and model-- somewhere else. read more

Very disappointing visit today at Steven's Creek BMW. Took my car for oil change & was surprised with the fact that many things changed since my last visit. Normally this place would offer a drop off service but apparently they no longer offer it so I had to spend on Uber. Also, my car wasn't washed after service due to my car having a aftermarket rear spoiler & front lip which doesn't make sense because previously I wasn't told that. It's like they don't want to do any complimentary work anymore. But what really caught my attention was the fact that, after picking up my vehicle from service, I've notice my steering wheel alignment was a bit off & now drifts to the side when driving. Didn't happen before I brought it in because previously I had to pay $250 at this location for a wheel alignment after financing my car here due to steering problems a couple of years ago. Honestly, I've had some bad inconveniences at this dealer & will now service my car somewhere else. Its sad knowing everything is just getting worse with customer service. read more

The whole team in the service department are great, but Tyler has always gone so far above and beyond to provide my family and me the most amazing service and customer experience. Car problems are always a hassle, but he does such a great job of carefully explaining all of our options, and he makes sure the works gets done in a timely, efficient and honest manner. Truly the best in the business! read more

We bought a used car from Stevens Creek BMW and 32 days later -- in 100% violation of California law -- they have still failed to deliver clean title to us, having failed to clear the prior lien. This has caused *significant* complications for us, with absolutely no solution on their end. Just lots of promises that go unfilled day after day. read more

disappointing experience. We had a terrible experience at Monterey BMW and we were hopeful this would be better. So far, it's not at all. I specifically asked about the Kelly Blue Book of the car we were buying and was told it was about $3k higher than they had priced. I naively trusted my said person - why would he lie about something easy to look up. Nope. He quoted the "car Fax" value, not the KBB, which was significantly higher, making it look like I was getting a deal. Then, we get home and one of the keys doesn't work. "Must be the battery". You didn't check?!?! Fine, overnight a battery. Three days later, no battery. "Oh, we did not overnight things". I'm sorry , I thought this was a luxury dealership. Today, my other fob battery dies as well. So I have a $32,000 paperweight. I call the manager- ok now we will overnight it (I live about an hour away). And next time you come in, I'll give you a "gift". Great. Brand new car that I can't drive, that I paid $3k over KBB for because I trust people. So incredibly disappointed read more

Horribly run dealership/service. Solidified my decision to avoid buying BMW and go with Lexus instead--- no comparison!

I had an extremely frustrating experience with Stevens Creek BMW. I signed paperwork for a car and was waiting for it to come out of their service department, followed all instructions, and completed my payment but the dealership sold it to someone else to make end-of-month numbers, without checking they already had my payment. Yes, the manager admitted this to me. The vehicle wasn't ready when I signed and paid for it. It was dirty, had paint chips, and the condition was misrepresented. They even refused to give me copies of the documents I signed, which is illegal. I sat in an office with four managers who all refused to provide my copies, despite having my full payment. Communication was nonexistent. Managers and staff I dealt with--Lionel, Jim Thomas, Ken Liu, and Fadi--were rude, aggressive, argumentative, unapologetic, unresponsive, and offered no sympathy. Receptionists were unhelpful, and I often had to call from different numbers just to reach someone, even though they had all my money. They were purposely dodging my calls. Worst customer service I've received from any place... It took seven days and multiple trips back and forth to get my money back. The only "resolution" offered was an offensive discount on a car far outside my budget, they tried to upsell me instead of fixing their mistake. I would never ever recommend this dealership. I can't imagine having to deal with this staff during a warranty claim, it would be a total nightmare. Take your business elsewhere and save yourself the headache. read more

HIGHLY RECOMMENDED!!! This was the best car buying experience I've had. Refai (client advisor) and Ken Liu (sales manager) were awesome to work with. They let me test out three car seats in different cars, answered detailed questions (e.g. what exactly is this dashboard made out of?), and all around were super nice and knowledgeable. I cannot recommend this dealership and especially Ken and Refai! I will definitely be back when the time comes to get another car. read more

I was being chased by a different BMW dealer to come in for service. This BMW dealer, Stevens Creek BMW, sent me a "soft marketing" no hassle email to do a complimentary recall on my BMW with no sales pitch. I opted to do the complimentary recall, and at the same time do an oil change and switch out my wiper blades. My BMW was eligible for the 3 year oil change plan for $249 (only available for BMWs that are at least 5 year old) and the wiper blades costs $89. I got a X3 loaner vehicle and the job was completed the same day. When I checked the bill, they also did a complimentary multi-point inspection, filled up the air in my tires, and gave my car a car wash. I think this level of service definitely deserves 5 stars! read more

We had an outstanding experience purchasing our BMW X5 from Stevens Creek BMW. From start to finish, Adriel Villegas was absolutely awesome -- incredibly responsive, professional, and genuinely thoughtful. We have a newborn at home, and instead of asking us to come into the dealership, he brought the car to our house so we could check it out and test drive it. That level of service alone blew us away. When it came time to finalize the purchase, he continued to go above and beyond. He was communicative, transparent, and met us exactly where we felt comfortable throughout the process. To make things even easier, he brought all of the paperwork -- and the car -- to our home so we didn't have to pack up and bring our newborn to the dealership. It made what could have been a stressful experience incredibly smooth and convenient. If you're looking to purchase a BMW, we highly recommend working with him and the team at Stevens Creek BMW. It was a great car-buying experience. read more

I had the best-experience. Purchasing a car at Stevens Creek BMW. The car salesman Saul was helpful. Greeted me with a smile. Helped me put an app on my cell . I could watch videos about the car. The finance manager, Lionel Lee. When He found out I was recently diagnosed with breast cancer. The car would use the car for traveling to treatments . He went above and beyond to find an auto loan. With even lower payments and interest. Then first agreed on. Also they have a genius named Will. That explained how to use everything from navigation radio, air conditioning. He had so much patience. Thank you . I purchased my BMW in the month of October. Breast Cancer awareness month. read more

Stevens Creek BMW - Car Dealers Near Me - Santa Clara, California

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Been going to Stevens Creek BMW for service since 2007. Service has declined dramatically over the years. So bad that their seasoned service advisors all left. The techs are inexperienced. Took a car in for brake changed but they didn't reset the light. Requested them to reset before leaving but said they couldn't figure out how to do it. Gave up and left with the car. Did some internet reading and was able to reset the light on my own with no problems. To top off the inexperience of their techs, they needed to do an OBD scan on another one of our vehicle and we have a dash cam that is plugged into that port. Instead of figuring how to unplug it properly, they pried it out and broke the connection to the dash cam. On another vehicle, they door dinged the passenger door in their lot while moving the vehicle around. They willingly assumed responsibility for the repair but it took several weeks to get the car back. But here's the kicker..they had the body shop work on the wrong door. Back the car went to the body shot. In all, they were in possession of our car for 4+ weeks. And a heads up, if you bring a car in for service, they now charge a 3% service fee for credit cards. They are a luxury brand but can't absorb the fee? Better off going to an Indy shop moving forward. read more

Sold us a "BMW CPO" vehicle with accident-like front-end damage, confirmed by their own service team after the sale. General manager Jim Thomas, ignoring all of our communication. The car then spent 2+ months in service with multiple failed repair attempts and extensive front-end parts replaced, yet it still had obvious misalignment (hood/grille/headlights). Management's "resolution" was a bait-and-switch: one day there was talk of taking the car back, the next day it was reframed as a lowball trade-in that would cost us thousands - presented by general sales manager Ken Liu Also worth noting: they push hard for 5-star reviews at closing and dangle small perks/"incentives," which made their review culture feel manufactured. Avoid. read more

Very bad experience every single time. I understand why there are so many bad reviews on Yelp. They transfer you and tell you to leave a voicemail but no one ever answers or calls back. This happened numerous times. It happened again today Sept 6, 2025. read more

I'm extremely disappointed with my experience at BMW Stevens Creek. I brought my car in for a coolant leak while it was still under warranty. I was charged and told the issue was fixed. Less than a month later, the same problem returned, but by then my warranty had expired. I was suddenly given a long list of expensive "new issues" that allegedly needed repair. When I questioned why these were not identified during my previous visit under warranty, I was told they were new problems, which later proved to be incorrect. I spoke with Jim Thomson (General Manager), who said he would review the case and possibly offer a discount due to technician error, but I never received a follow-up. I then contacted Barrie Pederson, who pressured me to either sign paperwork to pay $8,000 or return the loaner immediately or be charged daily. Kin Sales (Service Manager) stated they could not help and that I either pay or remove my car or be charged storage fees. I took my car to an independent shop. They confirmed only a hose needed to be properly placed, and that none of the repairs BMW listed were necessary. My car was fixed for under $1,000. I'm sharing my experience so others are aware. read more

Generally, I'd rather have a root canal than go car shopping. Something about the dealing with pushy salesmen, the phony "let me talk to my manager" thing is just not fun. I came to Stevens Creek BMW looking for a specific used car that was advertised at a very reasonable price. I made an appointment and met with Mike Spanton, who had been assigned to help me. Mike was friendly and very helpful. We did a test drive and he never one said "What can we do to get you in this car today". Mike ushered us through the purchase process and never pressured us into "upselling" to a more expensive vehicle or coverage package. He let us know our options in a very professional way. Raymond in financing was also very helpful and professional. I would definitely recommend Stevens Creek BMW and I'll be back when it is time for a replacement vehicle. read more

I can't say enough good things about my experience with Von at Stevens Creek BMW. From the moment we walked in, he went above and beyond to make sure everything was taken care of and that both me and my sister had the best experience possible. Von truly did the utmost to help us -- he listened carefully to what we wanted, was incredibly patient, and walked us through every step of the process with so much professionalism and care. Thanks to his hard work and dedication, we were both able to drive away in our dream cars -- a 2026 i5 M and an M4 Competition. That alone speaks volumes about how committed he was to making sure we left happy. He made what could have been a stressful process feel smooth and enjoyable, and he genuinely made us feel like valued customers every step of the way. Von really did such an amazing job, and I would highly recommend him to anyone looking for a BMW. If you're looking for someone who will go the extra mile for you, Von is the one to see. read more

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Service center started charging 3% for credit card transactions & they no longer provide Uber rides when dropping off vehicle at service center. Hopefully they used this savings to give the team a pay increase at least. read more

Came in for a simple oil change and clearly told them I couldn't afford extra services. Just for an oil change, that's it. The advisor went ahead with a brake fluid service and tried to sign me up for a 3-year oil plan without my approval. I told him I couldn't afford anything but the oil change. The advisor even told me he "couldn't take it off," but when I called service, they removed the unwanted services immediately. I ended up only paying for the oil change, but the whole experience felt sketchy and unnecessarily stressful. Speak up for yourself in the case that they try to over charge you with BS. They tried telling me "there is nothing we can do about it" but guess who ended up not paying the extra fees they tried adding. Right. read more

I had a great experience with Frank Moreno in the service department! Excellent customer service! Thank you, Frank for all your assistance and support! read more

I recently got a BMW i4 M50 and an X5 50e, and the process couldn't have been easier thanks to Johnathan Ngo. He handled everything from start to finish, making it smooth and stress-free. Johnathan knows BMW cars inside and out. He explained the features clearly and helped me choose the right options without any pressure. He was flexible with my schedule and always easy to reach if I had questions. If you have a chance to talk to him in person, you'll see how much he enjoys helping people find the perfect car (and he'll suprise you). I'm very happy with my experience and would recommend Johnathan to anyone looking for a BMW, not just in NoCal area. read more

Stevens Creek BMW - Car Dealers Near Me - Santa Clara, California

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11/29/25 - Just purchased my new 2026 X6 from the folks at Steven's Creek BMW - ****BUYER BEWARE - RUN FOREST RUN!!!*** I purchased a brand new 2026 BMW X6 from Steven's Creek BMW on November 21, 2025 at approximately 8:10 PM Stevens Creek BMW made the willful choice to ERRONEOUSLY assign and register my vehicle under a lien-holder! I only discovered their error when I received the Title for my vehicle and it was INCORRECTLY LISTED UNDER A CREDIT UNIION!! WTF?! Steven's Creek BMW was IMMEDIATELY made aware of their error and they ADMITTED to their error! In an effort to remedy their mistake, Jim, Thomas (General Manager of Steven's Creek BMW) made a verbal and binding agreement by leaving a voicemail on my cell phone on 1/5/2026. In Jim's voicemail (which I have saved and preserved as evidence), Jim describes the way in which he will remedy the situation. He agreed their offices made several mistakes in the purchase process of this vehicle. Jim stated in his voicemail in no uncertain terms that he "would send me a check for $500" to remedy the PROBLEMS their store caused me. Jim called me on 1/12/26 and left another voicemail. I returned the last phone call from Jim Thomas on 1/12/26 at which time Jim Thomas stated that he would not honor his verbal/voicemail agreement, and he will NOT be sending the $500 check as agreed upon! It is my intention to hold Jim Thomas accountable to his verbally binding and contractual agreements, and I notified him of such. Jim Thomas's response to me was, "go ahead and sue me"! Furthermore, Jim Thomas stated, "...I am aware that I agreed to pay you the $500 check for the mistakes we made during the sales process - BUT I CHANGED MY MIND..." **BUYER BEWARE - STEVEN'S CREEK BMW COULD LITERALLY NOT CARE LESS ABOUT YOU - OR YOUR BUSINESS - SHOP SOMEWHERE BETTER!** HERES THE INSULT TO INJURY - I payed IN FULL for my BMW - WHEN I PICKED IT UP IT WAS FILTHY INSIDE! DIRT ON THE CARPETS, ETC ETC - MY BRAND NEW BMW looked like CRAP! Ken, the Sales Mgr. HAD TO CUT ME A CHECK FOR $400 in order for me to then pay an outside agency to have my car cleaned properly!! WORST SERVICE EVER! It's all on you now - BOYCOTT STEVEN'S CREEK BMW - IT'S TRUE ABOUT SILICON VALLEY - "SPOILED, LAZY AND INCOMPETENT"! read more