Well managed to customer service here is phenomenal everyone here is polite I could see it's coming from upper management. I don't like I have to order from upfront but no one's perfect. The food is fresh and taste good so far hopefully they keep up the good work ;) read more

Excellent service! Shout out to Doug for being so attentive to our family of 12. We're coming back for sure!

Went back a second time, on my own, during the mid afternoon and things were a lot quieter. I ordered the cauliflower pita and chips. The chips were delicious, great seasoning, and the cauliflower pita had a delicious dressing. Still nothing here that I haven't liked, and the service was friendly and fast. Looking forward to my next visit. read more

Based on my experience at the Westlake location we came here for lunch and were not disappointed. Although very busy the staff was calm and friendly, everything was clean and we received our food quickly. The portions were generous and we were very pleased with the quality. Very happy to have Stonefire in Ventura! read more

Nice'. Really enjoyable place to eat. The veggie plate is wonderful. It is nice to eat fresh healthy food for a change when dining out. Seems like they have an awful lot of young empowered employees that believe in their meals! Loved their enthusiasm! read more

We went here for the first time tonight and really liked a couple of our meals but didn't love the others. When I called and talked to the manager, Sarah to give her feedback she was so nice and offered to reimburse, not only what we weren't happy with but all our meals. We will definitely go back and give it another try. read more

Amazing service today! The team that was working today went above and beyond to make sure my family and I were taken care of. Major kudos to everyone. read more

This was our 3rd of 4th time coming for dinner, all very satifying however this time some of our food was taking longer to come out. We did mention this to our server but still nothing , but once we asked for a manager Jason arrived. He promptly handled it very professional and courteous no questions asked Thanks Jason , we will continue to come here and spread the word about how great the food is and even more your customer service. read more

So happy that Ventura finally has a StoneFire Grill . I've been here twice already and happy that the location is only 10 minutes away from my home . The food is delicious and the service is great . Our food always comes out during a timely matter . There's never an issue with parking which is a big plus In my book and pricing is reasonable . read more

Went here for lunch. Had the salmon with a garden salad. I added the kids Mac and cheese with beans and drink. 2nd time here and this time was better as I thought the tri-tip was just ok when I carried out on my first visit. Moderately priced and I had leftover for later which is nice. The 4 stars is for their absolutely fabulous customer service. Doug was the best waiter of any restaurant I have been to. Hands down best customer service. read more

I'm giving these 5 stars solely based on my experience last week picking up my Take Out order and having the best experience because of the positive energy of their employee Parker. Someone should give that guy a promotion he's genuinely the nicest human, they lucked out with this guy. read more

Let me tell you about our terrible time at Stonefire Grill. It all began with a yearning for some decent fire charred meat and it ended in a confusing blur of disappointing rigatoni (more like riga-PHONY) and exceptionally mediocre tortilla soup. Pulled pork has had my esophagus feeling like the jungles of Vietnam being napalmed for 12 hours straight. After a lengthy fiasco we finally figured out how to place an order and came to sit in comfy booth- booth gets 2 stars. read more

The staff was pleasant friendly and attentive, manager was just as pleasant.. food great as always and just having the pleasant staffing made our visit so peaceful. Thank you stonefire for having such a great team and yummy food during this hard time - you are all appreciated read more

Just dined in here and the experience overall was great. When we walked in we were greeted immediately and were assigned a table (since they were busy). We were able to order quickly and Bella was thorough and kind in taking our order. Having restaurant work experience, I know what ideal register service looks like and Bella definitely delivered! She explained the system for dining in using the table trackers and guided us to where we could get our utensils and fill our drinks. She nailed it and was very polite and knowledgeable, thank you! read more

Superb customer service!! Everyone is so nice and friendly. They make sure that you're taken care of. It was a busy night when we came in but it didn't take long for our orders to get on the table. We got the stimulus package (choice of 1/2 tri-tip or 1 whole chicken, 12" 2-topping pizza, small salad and 8 breadsticks)- really good and serving is enough for everyone (there's 4 of us). Definitely be going back in this location! read more

DO NOT GO TO THIS RESTAURANT IF YOU HAVE MORE THAN A PARTY OF 6. Girl on the register was so unhelpful. Was surprised that there was more than 6 people eating. It was our fault for picking there to eat but my family and I ended up going to another restaurant where they accepted us even though it was full and we had to wait in line for only 5 minutes. I had talked to the manager about how I felt about the environment of people that were there and she brushed me off by saying, "There will always be people in this world like that unfortunately" when all she could've said was sorry you felt that way but no, she was cold and said "I personally know the girl in the register and she has never acted this way so that's suprising" Anyways, just don't go there. read more

First time there. Went on my lunch hour on a weekday. Had the Steak & Cheese Sandwich with Nutty Coleslaw. The sandwich was hefty & delicious. Service was quick, kind & terrific! Restaurant was busy, clean and the food and drinks were spot on. I will return! I recommend you give it a try, you most likely will not be disappointed. read more

I was told about this place by my mom's boyfriend. He had nothing but good things to say about it, so my boyfriend decided to take me for my birthday. We were greeted at the door by an extremely friendly and helpful young lady. She explained how the place worked, and handed us menus to browse through. It took a little while to get the food, but it was absolutely delicious. I will definitely be going back, and have already recommended it to several people. read more

Stonefire Grill - Boneless chicken breast and tri tip combination with garlic mashed potatoes and bread sticks. So good! - Barbeque Near Me - Ventura, California

Really great food. I enjoy going in for the lunch special. The price is good and the portion size is perfect. Don't be fooled by ordering a large salad. It is for like 4 people! A small size is already huge! Staff are kind and caring. Would recommend! read more

The ribs were TERRIBLE!!!! I took one bite and deeply regretted ordering them. They had no flavor and the sauce was no help. The service was great. I really appreciated them offering me something else from the menu, but there were other issues with my family's meals-so I declined. If I go again, I will try pizza. read more

So we came here on the recommendation of a friend. Would give it 4.5 stars because of service. Ordered chips and onion dip- didn't care for it. Spoke to the manager, who went above an beyond to make it up to us. We're foodies so can be quite picky. My husband ordered the burger and was pleased. My son got the works pizza and enjoyed it. I decided to chance the tritip. Being from the birth place of tritip (Santa Maria!) I knew I was rolling the dice. I was pleasantly surprised. The meat was properly cooked, moist, cut correctly, and flavorful. Anyone who has made a tritip knows you HAVE TO CUT ACROSS THE GRAIN. Guys be aware this is a chain, not a 5 star celebrity chef place. Rate it as that. I live in SB wine and food country. Would I pick this over some of my local restaurants? No. But as a stop off the 101 on my way home from LA, it's a good choice. read more

Chicken and ribs were good. Saved salad for next day.....looked like somebody shaved in the corn. Made me ill....disgusting! Restaurant wouldn't honor their own advertisement. Really disappointing read more

As a disabled person, I was so impressed by the staff at the new Stone Fire Grill in Ventura. I use a wheelchair, and instead of asking my husband and me to wait in line to order, Natalia, who was working outside at the line, helped my husband to go inside and talk to a manager. The manager, Travis, reserved a table for us and took our order at the table. Another manager, Allison, came to the table and helped to take our payment. And Travis came back to bring my glass of wine! The iced tea was great, and the food was great too. I was amazed at the attentiveness and care that was shown to us to help with my disability. read more

I've gotten takeout from Stonefire Grill several time. Food is amazing each time. Good quality food at a fair price.

Came here for the first time with my family and friends. We came on a Friday night so it was very busy, long line. With that being said, the greeter at the door explained how the restaurant worked and offered breadsticks to the people in line. Good service and the line moved quickly and they found us a table quickly as well. The good points: the garlic mashed potatoes, breadsticks, salad and chicken were all very good. The ribs were not very good. My daughters food didn't come with everyone else's so when the manager came to ask how things were going he offered her a free brownie because she had to wait (nice service). It was very loud inside. Not sure there's anything to be done about that. I would come again, but not on a busy evening, too loud. It is unfortunate there's no outside seating, it would have been much quieter and made for a more relaxing time. read more

I've already been here 4 times since they've opened just recently! Every time I've gone the good and service has been amazing! Even when there was a line out the door and it was a super busy night, the staff helped everyone find seating and make the process smoother. Can't wait to go back for the Mac and cheese! read more

So disappointed!! Stonefire Grillis one of my favorite restaurants; today was a real disappointment. Place an order online, went to pick the order up from Ventura. Girl behind the counter half-ass went over my order. I ordered the Lemon Garlic Chicken, got home to discover that I was given BBQ chicken (had my mouth all set for Lemon Garlic chicken). Called and spoke to a manager to let them know about the mess up, she tried to correct the issue by offering to fix things. I went back to Ventura from Oxnard, she have me a whole chicken and a $20.00 gift card for my troubles. My daughter started to eat the salad and she found a nasty long blonde & black hair. This just put the icing on the cake. The take- out servers were very unprofessional and joking with each other rather than paying attention on what they are doing. The Westlake location is so much better. read more

an amazing establishment that surpassed my expectations thanks to Thao and Taylor. Thao was very helpful in taking our order and Taylor's service at the table was phenomenal!!!!! Stonefire has great team members under their belt and I hope they are rewarded beautifully. read more

Employees were nice. I ordered the fire roasted vegetables. Half of the vegetables were burnt so badly they looked like charcoal. The waitress took my plate brought me a new one. Unfortunately it was ice cold like they just took it out of the refrigerator. My husbands pasta dish was mediocre. Won't be dining there again. read more

I thought this place was a pleasant change in restaurants. I liked how you order at the front and take a seat and the food is brought out to you. The food was amazing. The tri tip was very tender and I hate eating tri tip at restaurants never tender enough. The beans had a nice little spice to them. The garlic mashed potatoes were delicious. The ribs had a good amount of meat and were quite tasty and the bread sticks were my favorite out of everything. The ONLY thing that was odd personally speaking was the salad. The dressing wasn't to good. I couldn't taste any dressing at all. I had to put salt and pepper just to Taste something in the salad. I will be going back and hope it hold the deliciousness of the food :) read more

My husband and I came to eat an early dinner. Walking in, you are greeted with fantastic smelling aromas. So many amazing sounding choices on the menu. We both loved what we ordered and plan to come again in the near future. To be fair, we don't usually get to eat out very often so we were glad we decided to come give Stonefire Grill a try. read more

This is my second time at this restaurant. First I stay and the second one to-go and the both time the food was amazing, my daughter love the mash potato and the salmon I almost steal the mash potato but she let me live because I am his father but she tottaly enjoyed and the chicken and tri tip was out to this world. Thank you so much. read more

I ordered take out here tonight, live close but hadn't tried it yet. Ordered the Stimulus Package, Tri-tip, pizza, salad and breadsticks. The service was wonderful, even though it was a Friday night and packed I was greeted warmly and was in and out in 5 minutes. The food was great, the Tri-tip was melt in your mouth tender and flavorful, salad very fresh, breadsticks good. Only critic I have is the dough on the pizza could have had a couple more minutes cooking but that's just personal preference. All told it was a great meal, a lot of food for the price, can't wait to go and dine in! read more

We have eaten many times at the Stonefire in Santa Clarita and missed it after moving to Ventura. Unfortunately , this Stonefire did not live up to expectations . We ordered a half slab of baby back ribs and a small side of what we thought were going to be BBQ baked beans. Although the portions were plentiful, the taste left something to be desired. The ribs were meaty but very bland unless you slathered them with the BBQ sauce which really didn't improve the taste that much. The BBQ beans were like bad chili beans with a very smokey burnt bitter taste. We are so disappointed. Stonefire - what happened ? read more

Went to Stone Fire Grill today. Ordered dinner for myself and wife. They were very professional and helpful. Ordered Tri-tip & Chicken and another Tri-tip and ribs. Ordered a salad and their amazing beans. All the food was outstanding. Being a military vet I received a discount 50%. Yes I said 50%. My total was only $17.00 with the discount. Great offer. Cannot wait for them to start offering inside dinning. Great open atmosphere and very clean. A real hidden gem. read more

Wonderful tri tip! Ribs are amazing. The staff is helpful and courteous. The manager, Jason, is top notch. Highly recommend

My family was excited to check this place out since it just opened. I misread the menu and thought that the meals came with breadsticks, salad and a small side, but it was actually just a side or salad (still a good deal). Anyways, we realized once we got the receipt that they charged a small side. The line was huge so we stopped someone to ask if they could help us cancel the extra side - the manager offered to cancel the payment and just give us the side for free. He went above and beyond to accommodate it for us, even though it was packed, and the food was delicious too!! read more

Had our visit today at Stone fire. Food was great and timely. The best part, affordable. Sarah (last name initial M) was great and was sure to check on us frequently. She also was great with our kids that weren't being the cleanest eaters. read more

We have dined here several times and have always had a pleasant experience. Our favorites so far are the tri tip and the Greek salad with salmon. Our meals came with the most delicious breadsticks. The blueberry cheesecake looks heavenly, so we must try it real soon. The staff is friendly and helpful. They do have a rewards card. We will definitely be back...and back again! read more

We would drive to Santa Clarita, then to Westlake and now we have our very own. They are doing very well for being new. They are still working through the kinks. But all in all the food is the same quality food you expect from Stone fire grill. The staff was polite and kind. Managers checked on us a couple of times and both very friendly and attentive. read more