I saw a listing for one of their cars on Ebay and reached out to the dealership for a potential…read moretrade-in. I was trying to do this from out-of-state so I wasn't sure how the logistics would work. The service from the very beginning was top notch. Doug got me a fair value for my trade-in, arranged for the pick-up of my vehicle and the delivery of my dream car. I wasn't buying the most expensive car on their lot by any means, yet Doug treated me first class from start to finish - excellent communication, very personable, couldn't ask for better service. I would recommend them to anybody in-state or out-of-state! I will definitely plan a trip to check out their amazing showroom.

This place doesn't answer nor return calls. It's a business but they use a VoIP phone service…read moreinstead of a real phone line. I've memorized their voicemail message and that I'm supposed to press two for service. Scope out a businesses maintenance department before you deal with sales, it'll give you a hint of how they really are. I had this experience with the last car I bought as a preceived cash buyer at another dealer.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every…read moreexpectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!!

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

Had my Bronco in for a rather complex warranty repair…read more Received the vehicle back with an 8" scratch on the hood (I was able to buff it out) that the worker definitely knew he made. Not a huge deal, but worth mentioning to the service manager when they emailed me looking for feedback. No reply came back. Fast forward 24 hours and I notice oil all over my garage floor. The vehicle had been driven several hundred miles in the meantime and lost a significant amount of oil due to a lack of oil pan gasket. Much of the oil was coating the back of the vehicle, so it was losing it quite fast on the highway. Sent another email with pictures to the manager that emailed me first. No reply ever came. Couple more emails. No reply. The final repair seems correct, but now I will always have to wonder if this engine is going to last after the dealer failed me and caused a low oil condition. Ford's solution was to offer free oil changes. That is insufficient.

Diamond Motorworks made the process of getting my car so easy! Not only was the car exactly as…read moreadvertised, it looked even more beautiful in person. I was nervous to buy a car sight unseen, but honestly everything was so well documented and Tyler answered all my detailed questions about the car, so it put my mind at ease. The signing of paperwork was extremely easy, just a few signatures and done, no upsells, hidden fees, or anything like that. The price is the price and that takes some stress out of the process. After sending the money over, the car shipped two days later and then arrived two days after it shipped.The transport company was great as well and let me know in advance when they would be dropping the car off. Within a week I had the title in hand and was ready to register in my home state. For anyone looking for high end, classics, or just super well maintained vehicles, Diamond Motorworks is the place to go! Thanks again to Rami, Tyler, and the rest of their team!

I stopped in and was immediately welcomed by an exceptionally friendly and professional team. The…read morestaff was attentive, courteous, and went out of their way to make me feel comfortable. The showroom was beautifully maintained; immaculate and thoughtfully arranged. I had a truly outstanding experience and would highly recommend this dealership to anyone in the market for a vehicle.

Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

Beware - No title after 2 months, and you can't get an answer from anyone. They also agreed to pay…read morepart for a second key (make sure your purchase has two keys (ugh) and nothing sent yet: I last spoke with the GM who promised he'd look into it and it's been 3 business days of radio silence again. I will take this review down if it comes to fruition and there is a logical explanation, but it's been crickets and just can't help but feel without any communication that this isn't some sort of issue that they aren't fessing up to and I'll be stuck consulting an attorney. It seems enough people have had good experiences and overall the purchase was positive, but not good after they got the money which is always concerning.