Subaru Pacific team was incredible as my first Subaru purchase! John and Kaine really took the time and effort to talk us through things and answer every single one of our questions. They really helped to make this an incredible and relatively easy experience and exceeded our expectations. read more

I highly recommend Subaru Pacfic & working with Kathy Avelino-Barrocan! I had the pleasure of working with Kathy Avelino-Barrocan. From the moment I met her, I knew I was going to be taken care of. I never felt like I was getting swindled or pressured to buy like at other car dealerships I had visited prior. Kathy took the time to show, compare & do test drives with some of their used Foresters in my price range. Once I found the perfect Forester for me, we sat down to talk numbers with the help of the Sales Manager Scott. They were both very patient throughout the whole process and explained the different options to me. I also appreciate Mark in the business department for putting together a great deal for me. Not only was I getting a good deal, but Kathy also introduced us to what the Subaru family has to offer! My partner & I own a dog business and Kathy told us about Subaru hosting pet friendly networking events. I truly appreciate the experience I had at Subaru Pacific. I am so happy with my Subaru Forester! Thank you again Kat! You're awesome! read more

My wife and I are extremely happy with our first Subaru Forester purchased at Subaru of Pacific. We visited several dealerships in the area and test drove Honda Accord and Toyota Camary, then finally we decided to check out Subaru Forester at Subaru of Pacific. Kathy Avelino-Barrocan, Sales Specialist helped us to locate the exact color and trim of the Forester. Kathy also kind and friendly, a down to earth person we ever met. We felt no pressure while visiting Subaru of Pacific, and our purchased of the 2024 Forester was smooth and pleasant experience. A day after our purchased, Kathy called and texted us just to make sure we are completely happy with our new Forester, and if we have any questions, she would be there to help us with our new vehicle. Thank you Kathy for a great experience. read more

People make the car buying & maintenance good or bad. The LA Car Guy team at Subaru Pacific are fantastic in every way - Sales w/ Roxana, Kathy & Eric, the guys in parts & the best of all time service advisor Yessenia. read more

The Subaru we leased from Subaru Pacific was totaled months ago and their service department continues to spam us with calls and texts that our car is due for service despite us calling multiple times informing them and asking them to delete us from their list. Awful customer service. read more

I have nothing to say but good things about Subaru Pacific and Justin Tsan. We walked in on a Sunday and were greeted by Justin. I was just planning to look to get an idea of what I would want in a new car. Justin was very attentive and was able to show me the car that i was interested in. I was also able to test drive it and he was very knowledgeable with the features. we did talk about some numbers and did let him know we were going to think about it and we came back a week later and were able to get my new car with the ideal payments I wanted. Also Justin and Calvin both called a couple weeks after to check in and see if I had any additional questions and they also sent me a free gift card for gas! This is also the second car we got here and we will continue to come here. Thanks Justin and Subaru Pacific! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

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I purchased a pre-owned Audi from Pacific Subaru and found out later it did not even have the ability to have navigation, which the saleswoman, Roxana, stated it has navigation available. I came back 3 days later asking if there was some way I could return the car and possibly purchase another car, a Subaru. I found one that was selling for over $22,000 which was about $1,000 more than I had paid. They told me they would take my car back and credit me $18,000, over $3,500 less than I paid for it 3 days earlier. Of course I left. Then I found there was a leak under the car, the timing belt cover was leaking and it was a $500 repair. Next I went to a drive through car wash, and the wipers went on...only to find there were no wiper blades. I would never to business with these people again and certainly don't recommend. read more

I just had the BEST EXPERIENCE completely due to the BEST SERVICE ADVISOR EVER....Meshlin Nino!!! I bought my car there brand new 6 yrs ago & it's been a very good car! I had an issue & brought it in Weds. I had a little bit of a rocky start with another advisor & thank god landed in her hands & she COMPLETELY immediately knew the problem that was missed initially!! She figured it out stat & made it RIGHT & I am so grateful for her! I could tell instantly she knew exactly what she was doing & I knew I was in capable hands. She will now be my only advisor I hope!! She turned the entire situation around. Thank You SO much Meshlin!!You are exactly what would keep me in the Subaru family...Thank You SO MUCH!! read more

Tom Dessaint, provided the best car buying experience of all time. Not only was Tom friendly and easy to get along with, but he made the whole experience as easy as possible. Time answered all the my questions in an upfront and non salesman like manor, broke down what I was getting and how much I would be paying down to the penny. Tom even went above and beyond to get me the best possibly price including all the special rebates Subaru had for me. Will not be buying a Subaru from anyone else other than him. I've already referred him to someone else and they were as pleased with Tom as I was. read more

Shawn Kim went above and beyond, came back early from his lunch so he could provide me the service. Quick oil change is real quick and easy. Highly recommended him for next time read more

Recently reached out to Subaru Pacific as my lease was coming up in about 6 months time. Obviously, I wasn't in any hurry so really was just seeing what my options were. Armando "Mando" Rivas Rios reached out to me and helped me look into what it would take to move from my 2021 Forester limited into a 2023 Forester Wilderness trim. After some sharing of numbers I let Mando know that I would probably hold off since I had time on my lease. Mando never stopped working! He surprised me a few weeks later with an EXTREMELY competitive offer and kept things simple, straight forward and MOST OF ALL - transparent! He shared the deal via e-mail and when I got there the next day we got the deal done quickly and efficiently! No bait and switch. Just an honest deal. THAT is how to do it! Thanks Mando and Subaru Pacific!!! read more

Very disappointed with Subaru Pacific. Was dealing with Sales Rep Christy Saephan and explained to her the quote I received from another dealership to conduct her review and she stated I had a good deal something she could not match. She wanted the detail in writing but I told her if her dealer can't match or beat the quote I received, no reason for me to drive to Hawthorne. I was serious in purchasing. She didn't believe me. I then end up purchasing the vehicle in Sherman Oaks. I texted Christy showing her I did purchase the vehicle. She then texted me back saying I got a bad deal and overpaid. She sent me a picture of a Red Tag Deal for 399 with Tax for a Touring Ascent and that it would be 450 a month with Tax with 15k miles, 36 months. I told go ahead and send me the details because I have a friend who is also interested in the Touring. Never heard back. I reached out to the dealer and they tell me the red tag deal doesn't apply to touring. They provided me a breakdown which was still unmatched with what I received at Sherman Oaks. I am upset with the time wasted with this location because I would have jumped on this deal but was lied too because the Sales Rep did not get my business. For buyers out there, I'll make it easy for you. This is what I got, you either get this or better on your next lease. If you can get this go to Sherman Oaks. MSRP: $50,149 Cap Cost: $46,561 Residual/ .62 Money Factor/ .00153 Term: 36 months Total out of pocket: $3000 Miles per year: 12K Payment with tax $570.28 read more

We had the best experience ever trading in our Tesla for a Subaru Forester Wilderness at Subaru Pacific. From the moment I entered the dealership, I knew this was the place for me. They had camping chairs set up and surfboards and even had an event going on with free food drinks and live music! It surprised me how well they treated their customers, compared to various other car dealerships we went to. We were given an AMAZING deal for our car and had the greatest car salesman I have ever encountered, Erik Jacobsson! He was very honest with every question we had for him, he fought for us to have great deals, and was super responsive through text through the entire process. If you are an adventurer like me, this is the dealership for you and I highly recommend you ask for Erik Jacobsson. read more

Subaru Pacific - Details of the forester wilderness in gray - Auto Parts & Supplies Near Me - Hawthorne, California

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I just recently bought an Outback from this dealership. Curtis from internet sales made my buying experience seamless I was in and out of the dealership in less then 2 hours. He was even able to help me save 4 points on my interest and was able to even discount the car by $1000.00. Definitely would recommend this dealer if you're looking for a variety of Subis to pick from. Thank so much Curtis for all of your help knowledge. And thank you to Kaine in F&I for helping quickly and efficiently through the paperwork process! read more

Subaru Pacific - 2021 Subaru Outback Onyx - Auto Parts & Supplies Near Me - Hawthorne, California

Coming in today for my second service appointment - looking forward to the excellent service and friendly staff at Subaru Pacific. And yes I am driving 250+ miles down from Morro Bay in the Central Coast since I have total faith in this dealership to provide honest, reliable service. Very easy to set an appointment and I am looking forward to going into Subaru Pacific today. Ironic last time I was in, there was a full moon...likewise there is a Super Full Moon today. read more

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Other than the sales rep who lied to me the staff here was fine. I came in and purchased a used corolla hatchback I saw online. I inspected the car, the carfax said there was minor damage to the front which I noticed. When I test drove the car it said engine maintenance required, when I asked about it the sales rep said it must've never turned off after the oil was changed. That was NOT TRUE. After purchasing I took the car to my mechanic for inspection. It turns out the maintenance was pertaining to a cooling issue with the CVT. The undercarriage of the car was also a disaster and the dealer did not make me aware of this. All protective cover parts were missing, certain nuts and bolts as well as the inside of the rims were razor sharp, and in certain spots the nuts/bolts were missing! The damage to this car was understated or there was a worse unreported incident. This dealership lied to me about the engine maintenance light and failed to disclose major damage to me. The reason for the 2 stars is because the dealership was accommodating and allowed me to return the car with no hassle as there were clearly some facts about the vehicles they did not disclose. This car shouldn't have been for sale or they should've properly inspected and listed the issues you'd be purchasing. read more

I purchased my vehicle from Kathy and I couldn't have had a better experience. I highly recommend both Kathy and this dealership!

Took two weeks to have my engine fixed that was under warranty. While my car was there, I asked them to check my battery because I knew it was going bad and was still under warranty. They didn't check it and now I have to pay out-of-pocket for a battery because they won't make an appointment for "concerns" on a Saturday and buying the $250 out of pocket is cheaper than taking a day off of work to deal with this. read more

Hate leaving negative reviews but I don't know what else to do. The dealership bought out the lease on my old car. I was set to receive a check for $xxxx but only received 1/4 of the amount. To add salt to the wound... it took 1 month to process the payment and they asked me to come in, not mail it to me, even worse is that I thought the buyout was a good deal and thus I leased a new car from them. Disappointed, unacceptable. I will keep trying to figure out how to get what is owed to me and to get someone that will respond. read more

We had an awesome experience here! My husband and I came in with our old broken 2006 Subaru Outback (192K miles) and left with a 2018 Subaru Outback (28K miles) for a very fair price. We had a sales associate named Nancy help us and she was so chill. She never made us feel any pressure to buy (which is rare) and answered all our questions (we were there for nearly 6 hours talking and testing driving vehicles). Alice in finance was insanely helpful as well (we even named our car after her)! Hopefully we will have this car for more than 200K miles but if we don't... we would come back here to see Nancy for a new ride read more

Subaru Pacific - old car vs new car - Auto Parts & Supplies Near Me - Hawthorne, California

Went in yesterday to test drive a used Tacoma and it wouldn't start. Dead battery. Went back in today after it was fixed and asked about info on trading in my Crosstrek. The Sales Manager, Joey (not listed on the website) was condescending and rude from the start. I'm assuming he didn't want to trade my Crosstrek. By the end he was yelling at me in the showroom (in front of his colleagues and my young son), "CALL MY BOSS! COMPLAIN ABOUT ME!" while physically snatching the printed offer back from me, all bc I asked if he'd consider a better price on my trade in. This guy has a short temper for car sales! Literally dumbfounded how this dude is employed here. Huge liability! Lost a sale and a customer for life. Giving them 2 stars bc in 2019 I had a smooth transaction with this dealership when I bought my first Subaru. There's been a high turnover at this dealership and I didn't recognize anyone this time. Bring back the nice guys, Subaru Pacific! Your brand is far too kind and wholesome to be employing people with a nasty attitude. read more

Smoothest car buying experience I've ever had. Bought a 2023 Subaru Crossrek. A special thank you to BARRY RAYGAN. From the very beginning you were straight forward and easy to work with. Couldn't be happier with the experience and process of buying a car through Subaru Pacific. I would highly recommend these guys. Top notch. Another very special thanks to JAVIER MAULEON for going the extra mile. I will be buying more vehicles from these two gentlemen in the future and will be sure to recommend them to anyone I know looking for a Subaru. Very happy...exceeded expectations! read more

Subaru Pacific - Crosstrek 2023 - Auto Parts & Supplies Near Me - Hawthorne, California

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I manage a auto repair shop. I bought a part for one of my customer's Subarus. Gus, the parts manager, refused to take a defective part back without even looking at, and he hung up on my boss when we were trying to get an explanation from him. To add insult to injury after we purchased the same part from another Subaru dealer, I found out he had charged my shop full list price. I don't not recommend doing any type of business with this dealership! read more

I wouldn't purchase a Subaru from here because their service department is no one I would want to deal with. Sure, sales people are always nice and friendly until you have to deal with their service department. You walk in to their Center and there's people there behind their desks and computers. I stood there for 5 minutes they saw me, ignored me, no one asked how I could be helped or if I needed anything. I had to walk through the service center asking several people for help. I finally just left. One of the most important aspects of purchasing a car especially from a dealership is not only their customer service, but in reality it's their service center. If they don't have a good service center, I will not buy from their dealership. This dealership has definitely not earned my business after visiting their service center. Find a dealership with a great service center with great customer service! This is not the one. read more

I think the sales part of the dealership may be fine but I had a horrible experience with service. I had a problem with my car that was my fault at the end of the day. I went to this dealership because I have the gold warranty on my car so it was appropriate to have them look at my car. When service first received the car and evaluated it, they seemed to get excited by the cost of the repair. The reason being is that they assumed this was covered under my insurance. It was not. The cost of repair mysteriously dropped by 50 percent after they found that out. They were going to do something that was going to take 3 days. But I understood this if the item to be replaced was truly the case. Before I left the dealership told the service rep to check all electric before continuing on any repair. I also told the service rep to leave the replaced item that they were going to work on in the back of my car. I wanted to make sure that they actually changed that item because it did not make sense to me after they explained what was going on with my car. After nearly 3 weeks, they called me and said it was going to take another week because of a dead battery and a bad electrical component. Obviously they did not check the electronics upon my request during the first week. I repeated my request at that time to leave the replaced item that they originally quoted in the back of my car. They agreed to do this. When I picked up the car the replaced item was not in the back of my car. When I asked why this was the case they said a tech working beside my car was also working on the same item and accidently threw it away. I doubt they replaced the item now. It was suspicious. They however charge me fees for this item's replacement. I may look into what legal options but at the end of the day I was overcharged for the work plus it took nearly 4 weeks of time to get my car back. I will definitely never return to this dealership for service after that experience. read more

Five stars for our Finance Manager Sandy. Her act of compassion touched us deeply. Our sales manager Brittanie Burner made an effort to make things right after we had a rocky start with a salesperson, kudos to her read more

This service department is an absolute nightmare. I've been to this service location strictly for free oil changes I got with purchasing the vehicle from this dealership. On one oil change, the service member in charge of my car forgot to tell me it was ready after 75 mins, and I waited 3 hours in the waiting area to only find out the car was done hours ago when I asked him. On my next oil change, I was told it could take 2-3 hours (even though I had an appt.) After 3 hours, I asked if it's ready. It's not. I told the service member I was frustrated because I understand a long oil change, but I've waited the full three hours and it's still not done. He says, I told you it'd be that long, and I said, you told me it would be 2-3 hrs and it's over 3, he then proceeds to count out loud and on his fingers to try to explain that I'm wrong. It was completely awkward, and I felt so uncomfortable. I arrived at 11:40, which can be seen on the picture here. I received my paper work back at 2:53, over three hours later, and still had to wait an extra 10 mins while my car was being washed. I didn't write a bad review after the first time things went bad here. But I felt obligated to say something after this second occasion of bad service. read more

Subaru Pacific - 11:40 appt. they didn't get me into the system until 11:53. didn't leave until 2:58 when car was out of the wash - Auto Parts & Supplies Near Me - Hawthorne, California

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I bought a car from Subaru Pacific back in November 2022. It was a 2017 certified pre-owned Forester with 30k miles. I showed up at 8pm to make the purchase (I had already test drove it), and they didn't finish the sale until 11:30pm! I sat around for 3 hours and watched half a dozen employees do the same, doing absolutely nothing. After buying the car, my front axle broke. I tried to contact Subaru to get the information on what is covered by my certified pre-owned warranty. I called them multiple times a day for 5 days straight. I was transferred back and forth between departments. I asked to speak to a manager, and every time the manager was "busy". Each time I left a message with a Subaru employee and was told I would get a call back the next day. It never happened. On multiple occasions. A few months later, I moved to Colorado and my car repeatedly needed to be serviced every few weeks. Luckily (unlike Subaru Pacific), the Subaru dealership I went to in Colorado had excellent service. After getting my car repaired multiple times for the same issues and spending around $6k in repairs (again, this car only had 30k miles), I realized I had been sold a lemon. My car is currently getting serviced (again) and I am pursuing a lawsuit against Subaru. I contacted Subaru Pacific to see if there were an options for trade-ins. Lo and behold, my calls were answered and I had no problem talking to someone about a trade-in. After trying to scam me into trading in my car and spending an additional $20-30k on another car, I told them I wasn't interested. I proceeded to get calls from Subaru twice a day for the next week asking me about the trade-in. I had to tell them multiple times to take me off the call list, to no avail. TL;DR: This dealership does NOT care at all about customer service and I highly recommend going elsewhere to buy a car. I was sold a lemon and the dealership was extremely unhelpful with warranty information. They had me sit around for over 3 hours waiting for the paperwork on my purchase to be filled, completely disrespecting my time and business. DO NOT USE THIS DEALERSHIP! read more

Called the parts department a week ago and wanted to purchase some fluids for my vehicle. Denied selling me any fluids unless it's being performed at the dealer. So does this dealer not want any business? Body shops cant buy fluids for a wreck? Customers cant work on their own car at home? Either way i called long beach subaru(Timmons Subaru) and they happily placed my order on will call and picked up everything same day. This business practice is a joke. read more

Call for an appointment. arrived at the dealer they took my car in i sat and waited and waited for an answer what problem they would find. finally after 2 hours I asked for information. They found nothing. Impossible they did not even drive the car so I had to get in and drive to show them what the issue was. I found them to be not only incorrect in there findings but rude!!! the worst place ever read more

Mando is the man!! Thank you for the great experience! My son loves his car! -Duane read more

I was looking for a particular subaru legacy in cosmic blue pearl and gray interior option 13. Everytime I was checking other subaru dealerships telling me it will be months ahead or the car does exist in southern california but you probably will be lucky to find one. I was really shock at this dealership and they went above and beyond to search this car that was located at kearny mesa subaru. Isaiah did a excellent job searching this exterior and interior color that I wanted. If you are looking for what you want at this dealership please go see Isaiah Pitt. This man will do what ever it take to find what you need But there no guaranteed what you will get. I was at the right place and the right time. read more

This review is strictly for the service department. Holy crap I have never experienced worst service. When you call, the girls answering have poor customer services skills, cannot answer any questions, let alone try to schedule an appointment. This week I have been trying to get a simple question answered by a service tech and have left 5 voicemail messages on the "manager's office" voicemail which is where they send all of their calls apparently. Does anyone ever call you back. Unlikely. If you have received a call back I'd be shocked. The person answering even acknowledged that the "manager's office" voicemail is often full. It'd be nice if someone does something about that. I've left prior messages for prior needs and no call back ever. The front desk girls couldn't expedite a simple question for a customer. Now I'm on hold and it's going on 15 minutes. Do I have any hope they are going to return to my call, unlikely. Once you actually get your car in the level of knowledgeable support will vary and be hit-or-miss. I've used several different Subaru service departments and the overall experience has deterred us from probably making any future Subaru purchases. You normally don't get the best service through dealers, but I have found diamond in the roughs before. These Subaru centers are consistently proving to be under par. Sad as it's a pretty decent car they produce. read more

I just want to share with everyone how pleased I really am with my recent Outback purchase and share some pictures that show how much I enjoyed this car in my recent trip to Baja.  I am very impressed by how well the car does off-road: uphill, rocks, no problem   Also I was quite impressed by the sales staff at Subaru Pacific. My wife and I walked in just to look, and thanks to Humberto we decided to buy. Last, thanks to Sandra the Finance Manager, we were offered a 1% 4-year loan: this is very appreciated. Thanks to everyone at Subaru Pacific! read more

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Purchased my first Subaru here with Erik Jacobsson. Very great experience. Smooth and easy. Was very responsive and professional in the whole process. Will definitely buy my next Subaru from Erik again. Also... Thanks Wendy at finance for making sure I was taken care of. Awesome team here... Thanks again! read more

Top notch customer service! This is a dealership you can trust!!! I purchased my new Subaru with the help of Noel. He took all my information over the phone and via email - called me back to let me know the loan was approved then received my car in 15 minutes!!! read more

Was shopping for a car for a few weeks, realised how great Subarus are, sent out an inquiry into a new car I believe 12/27/22 Mike reached out the next day. I walked in later that day, I knew what I wanted and drove home that night with the new Subie. Pretty smooth and awesome process. read more

This review is solely based on my experience with 1 service advisor Alex Luna and the service manager Charlie Kim. On January 30 I brought my wrx in for service. The car stopped going into gear while engine was running. Car would only go into gear when the car was off. I had an appointment with Subaru pacific and was told I'd be seen by Alex Luna. Alex made me feel like I had borrowed his car without permission, broke it and brought it back to him on an empty tank. He asked me how was I driving the car, how fast was I going and even said he never heard of this happening with a car before. Before even seeing that my car was still under manufacturer warranty he asked if I purchased extended warranty. Then wanted to give me HIS version of worst case scenario. Where it's the transmission/clutch and everything would be at my expense. I was told there were no loaner cars available and I should go home and not even wait for my car to be diagnosed. I left. 4 hours later I was called and told by Alex that he was REAR ENDED IN MY CAR. I was then given a loaner that magically appeared. I was told nothing was wrong with my car. I emailed service manager Charlie Kim explaining to him my concern of what happened with Alex driving my car and the problem that brought me in. During our phone call, he was just as bad as Alex if not worse. Telling me that it's the bumpers job to absorb shock and he wished he could get a new bumper and paint job. He said he didn't hear a noise in my car. I said good! Me neither, I never complained of a noise. 2 weeks passed and I was called and told my car was ready. I go down to get my car. The repair from the accident was NOT complete. The diffuser was not swapped out and the damage was noticeable. Another 2 weeks pass and I'm told to come back down and get my car. I'm inspecting everything because now it's been nearly an entire month that my car was here. And Mr Kim comes out to introduce himself. Wanna laugh?!? When I asked him what to do about my car and the initial problem...(not that I was going to listen to him because I already made an appointment with Subaru Santa Monica and called Subaru of America) Mr Kim told me to keep driving the car and if/when the problem becomes more frequent, come back! Added insult to injury, Alex added that I (the customer) need to learn how to properly downshift onto the invoice. Took my car to Subaru Santa Monica, was heard, technician found the problem was the clutch. Got my car repaired and Subaru or America paid for over 75% of the repairs read more

My wife purchased a 2022 crosstrek new in June 2023. we took the car home and 4 days later dash (lights) came on so we had the car towed back to the dealership. They fixed the lights issue and returned the car. its been one year and 6k miles the car will not get over 20 miles to the gallon on the freeways so we have taken it back 2 other times and the service dept said that's normal untell the car is broken in? I reported it to Subaru corp and they sent me to another dealership to find out the problem. I would not advise anyone to buy or service your car at this dealership. All the dealship cares about is warranty work and oil changes. AVOID THIS DEALERSHIP read more

Mike is the man! Just got my daughter's first car. He made everything easy! Planning to get another car from Mike. read more

Subaru Pacific - 2023 Crosstrek - Auto Parts & Supplies Near Me - Hawthorne, California