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    Subaru Pacific

    4.0 (1.7k reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - Subaru Pacific

    Auto brake repair

    Auto engine repair

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    A classic 1970s Subaru... 2-stroke engine...
    Isaac B.

    I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always treated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru.

    Putting in work w the 2019 Subaru Forester
    Patrick F.

    Great music at today's Subaru Pacific Third Thursday event - always enjoy coming here with the family to see the latest models and say hi to the friendly staff.

    Contract never sent not truthful

    I strongly encourage anyone considering doing business with Subaru Pacific to proceed with extreme caution, especially when dealing with Wendy Diep. My experience with this dealership was one of the most frustrating and disappointing vehicle purchases I have ever had. At signing, I was told by Wendy that $1,000 would be reflected in my account. After leaving the dealership, I discovered the contract I was promised by email was nowhere to be found. When I finally obtained a copy, the $1,000 that had been discussed was missing from the agreement. I immediately attempted to resolve the issue with the General Manager, Sales Manager, and another Finance Manager. Rather than address the problem, I was repeatedly told to come back another day. When I returned and asked Wendy to correct the issue, she appeared upset that she had to contact the leasing company to cancel and revise the contract because the $1,000 was not included. The situation became even more concerning when I requested cancellation of warranties that had been added to my deal. Wendy initially told me that canceling them was not possible and claimed she would have to increase the vehicle price because dealerships "cannot discount cars." Later, after I continued pressing the issue and providing documentation, those same warranties were suddenly canceled. I have emails and evidence showing the complete contradiction between "it cannot be done" and "your warranties have been canceled." The lack of transparency and inconsistent information continued throughout the cancellation process. I repeatedly requested updates and was first told refunds could take up to 60 days. Later, I was told the process could take up to 90 days. Every interaction felt like a moving target with different answers depending on who I spoke with. The poor customer experience extended beyond the financing issues. My vehicle was not charged when I took delivery. I was told by Chris Axume to install my own license plates because he does not do it. I also watched other customers receive first-time Subaru buyer merchandise coupons and vehicle orientation sessions explaining features and benefits of their new vehicles. I received none of that. When I raised concerns, the response was essentially to come back for a car wash. I escalated my concerns to dealership management, including Manny Alba, as well as supervisors at LAcarGUY, and have yet to receive a meaningful response. Based on my experience, this dealership appears far more interested in closing deals than providing honest customer service after the paperwork is signed. If you decide to purchase a vehicle here, review every document carefully, verify every promise in writing, and do not accept verbal assurances. Ask questions, keep copies of everything, and double-check any products or warranties added to your contract. I have documentation supporting my concerns and wanted to share my experience so other customers can make an informed decision before doing business with this dealership Please see below proof for evidence and I too would consider to relook at your contract if you had made a deal with dealership, especially with Wendy Diep. I reiterate, I have communicated my concerns to all MANAGEMENT and there has been no actions taken. Ultimately, this does reflect badly on the owner of this dealer for letting this happen under their own nose and would assume they are in this together. 1. Missing $1000 2. Proof of the Revised Contract after being caught not including the $1000 3. Fake promotional tags when the dealership changes their mind in finance. 4. Proof she does not take accountability 5. Very dismissive and no communication etiquette for paying customers after closing a deal. 6. No communication from upper management despite my contacts

    Thumbs down

    Terrible They sold me a brand new Crosstrek off the show room floor with a bondo patch job on passenger door with out revealing it to me I found out when I had my car detailed I'm 65 years old have owned 4 Subarus one star Not happy with pacific Subaru

    Kylah G.

    I am.so grateful for Subaru Pacific!! Anthony in sales, Sammy in financing and Brandon in Service were amazing throughout my car buying process! My car was stolen and totaled a few days before Thanksgiving and I was devastated, I work for a nonprofit and needed a vehicle to continue working. Sammy went above and beyond to get me into a suitable affordable vehicle for my needs. Once the car was purchased Brandon and the service department assisted in making sure it was in pristine condition! From the moment I called and spoke with Anthony until the day I drove off the lot I was met with friendly, HONEST, excellent service! Thanks Subaru Pacific, you have a loyal customer for life

    the zip tied i cut off that was holding the back end of the splash shield.
    Dae W.

    I was going there for years and the last couple services have been ridiculous and dishonest. There "diagnostic" is lack luster, they don't investigate, they just pick the most expensive thing to do and say thats the problem. I no lonfer recommend my fellow subaru owners to take it here. I had my headgasket replaced and then when I kept smelling burning oil i took it back and they said it was the headgasket again and I told them you guys replaced this last year, mind you my car was sitting there for over a month, and of course they say well you just missed the warranty parts deadline by a week or two. So I asked them to look again and see if its coming from the OCV plug and they just went with, yeah its that plug like you said. I got it back and drove it but again still had burning oil. So I decided to go under to investigate and found they broke the OCV plug and zip tied it and then they broke my splash shield screw head off and the screw was stuck in there so they zipped tied the splash shield. I spent well over $12k there to keep my car running properly since they don't make the STI anymore. Makes me wonder if they did any work at all if I am catching this dishonest lackluster of a repair.

    My car!!! Parked infront of chipotle coz the worker used it to grabbed lunch from jersey mikes (next to chipotle)

    HORRIBLE!!!!! Don't ever ever take your car here for Service!!! Dropped off my car around 9am.. @ 12:20 pm I was in shocked I saw my car infront of the parking lot at the shopping center coz the worker used my car to grab food from Jersey Mike!!!!!! Crazy how no update on what's going on about my car lil did I know it's being used for their own CONVENIENT!!!!! Horrible. Disrespectful. No shame. Crazy how he got caught. Did Talked to manager, and yes I will definitely call corporate about this.

    This gentleman is amazing!  The Subaru dealer is awesome!

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    Calvin was extremely knowledgeable and helpful and provides amazing customer service!

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    Page 5 of 44

    Ask the Community - Subaru Pacific

    Should I pay $465 for a hitch and $700 for installation at Subaru Pacific or got to Uhaul for $390 total?

    If the car is a lease or brand new, check the warranties. If a lease, you might need them to do it since lease contracts are a little more "touchy" than if you bought. And, if you're connecting lights to the hitch or something, you don't want… 

    Does anyone know or have you leased or purchased a 2016-18 Subaru with "EyeSight? Did you purchase the Windshield Protection? Were you told that it would cost over a thousand dollars to replace?…

    Going thru the process of replacing my windshield now on my 2017 Outback with the eyesight safety feature. I had purchased the windshield protection and so far am not impressed. There seems to be a lot of confusion between the warranty company… 

    View All 4 Questions

    Review Highlights - Subaru Pacific

    Once I found the perfect Forester for me, we sat down to talk numbers with the help of the Sales Manager Scott.

    Mentioned in 140 reviews

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    Car World

    Car World

    1.9
    (415 reviews)

    Mr Bee in finance was able to get me what i wanted!!,Easy and fast!! i would recommend this to all…read moremy friends and family.

    I drove all the way to Torrance based on information I was given BEFORE arriving, and my experience…read morewas extremely disappointing and misleading. Before making the trip, I had multiple conversations regarding the vehicle and financing. I was led to believe that I was approved with $0 down and was even given information about what my monthly payment would be. I specifically communicated with them beforehand because I did not want to waste my time driving this far if the terms weren't going to work for me. When I arrived, however, the situation was completely different. I was told I would need approximately $3,500 down. What made this even more frustrating was finding out that my credit had not even been run when I had previously been given the impression that I had been approved. When I questioned the difference between what I was told before arriving and what I was being told in person, the explanation was essentially that the people I had been speaking with were part of a "call center." That was shocking to me because, as a customer, I had no reason to believe I wasn't speaking with representatives giving me accurate information on behalf of this dealership. Afterward, I started reading other reviews more closely and found another customer describing an eerily similar experience involving the call center giving information over the phone that did not match what they encountered after arriving. Had I seen that review beforehand, I would not have made the trip. I understand that financing terms can change after an actual credit application is submitted and reviewed by a lender. What I do NOT appreciate is being given the impression that I was already approved for certain terms, making a long trip based on those representations, and then finding out after arriving that the situation was completely different. Thankfully, I did not allow the time and effort I spent getting there to pressure me into accepting a deal I wasn't comfortable with. I walked away. My advice to anyone considering purchasing a vehicle here: get everything in writing before making the trip. Ask whether your credit has actually been submitted, whether you have an actual lender approval versus a preliminary quote, exactly how much money will be required at signing, and request an itemized breakdown of all costs and fees. I was prepared to purchase a vehicle. I simply expected the information I received before arriving to match what I was presented with once I got there. Unfortunately, that was not my experience.

    Elegant Auto Sales

    Elegant Auto Sales

    4.0
    (42 reviews)

    I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

    I purchased a beautiful 2012 GMC Terrain with only 58,000 miles on it in December 2024. It was a…read moreno hassle very pleasant experience, and the price was very reasonable. The salesmen were friendly and helpful. Because the vehicle was older than a 2016, no bank or credit union would finance it so I did financing through the dealership. Even though I have good credit, they still gave me a 12% rate. I would have given 5 stars with a more reasonable finance rate. Overall I would recommend them, but get your own financing if you can.

    South Bay Ford Sales

    South Bay Ford Sales

    4.3
    (901 reviews)

    I recently purchased a Ford Mustang Mach-E from South Bay Ford. This was the first car I had…read morepurchased in over 10 years because I really dislike the car buying process. The guys, Mike Covani and Brendan Lenehan made the process so easy! I was shocked. I'm 65 so I have purchased a lot of cars in my life, and this was BY FAR the easiest and best car buying experience I have ever had. They found me the exact car I wanted, worked with me on all the bells and whistles and got me off the lot with my new car for far less than I expected to pay. I just can't say enough about what a pleasant experience it was. Everyone I dealt with at the dealership was friendly and helpful and I felt very comfortable. And I love my new car!

    I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

    Car Lux

    Car Lux

    3.1
    (560 reviews)

    I purchased a BMW X5 but was originally looking at the BMW X3. I had an absolutely amazing…read moreexperience working with Brayan Gonzalez at Car Lux in Hawthorne! From the very beginning, Brayan was incredibly helpful, knowledgeable, and most importantly there was absolutely no pressure. I really felt like he was genuinely listening to me, understanding what I was looking for, and paying attention to my needs rather than simply trying to make a sale or push me toward what benefited him. That made such a huge difference in my experience. Brayan was extremely responsive and continued to provide additional information and answer my questions throughout the process. I never felt rushed or pressured. Instead, I felt like he wanted to make sure I had all the information I needed to make an informed decision. The entire dealership experience was great, but Brayan truly stood out. When I'm ready for my next car purchase, I sincerely hope he's still there because he is absolutely someone I would come back to and recommend to others. Thank you, Brayan, for making what can sometimes be a stressful car-buying experience feel comfortable, informative, and genuinely enjoyable. 5 stars all the way!

    If you're looking to get scammed and have your time wasted, this is the dealership for you…read more We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

    Vip Auto House

    Vip Auto House

    4.0
    (55 reviews)

    These guys are awesome! From our initial greeting to signing the paperwork....very honest and…read moresincere. Nice cars on the lot, no pressure buying which was greatly appreciated. Gave us the time and patience to look at the models and made us feel really comfortable. It has been almost a month since our purchase and I still have such a great feeling from this purchase. Giving good business to good people always is the best practice. Thanks guys!

    Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo…read morefor a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good.

    Pacific Volkswagen

    Pacific Volkswagen

    3.9
    (1.2k reviews)

    I am writing to express my sincere appreciation for the outstanding service that Jimmy provided…read moreduring my recent lease of a new 2026 Volkswagen Jetta. From the moment I arrived, Jimmy treated me with professionalism, respect, and genuine kindness. He took the time to answer all of my questions, explained every step of the process clearly, and made what can often be a stressful experience feel comfortable and enjoyable. At no time did I feel pressured. Instead, I felt that Jimmy truly cared about helping me find the right vehicle to meet my needs. His knowledge of the Jetta, patience, and attention to detail were exceptional. He went above and beyond to ensure that everything was handled smoothly, and his dedication to outstanding customer service was evident throughout the entire transaction. Employees like Jimmy are a tremendous asset to your dealership. Because of his honesty, integrity, and commitment to customer satisfaction, I will gladly recommend your dealership to my family and friends. Please accept my heartfelt thanks for having such an exceptional member of your team. Jimmy's professionalism and outstanding service made my car-buying experience a memorable one, and I am truly grateful. Sincerely, Dina Dikilato.

    I am filled with so much gratitude for how amazing the team at Pacific Volkswagen has been!…read more I was referred to this location, and I'm so glad I was. A huge shoutout to Jesus, Aaron, and the entire team for truly going above and beyond to make the experience of getting my brand-new car so special! After being in a terrible accident two months ago, getting back into a new car was a big moment for me. I was fairly unfamiliar with the Volkswagen brand, but my new Tiguan is absolute perfection, and I couldn't be happier with my decision. I will absolutely be coming back to this location for everything and sharing my experience with close friends and family. Nothing feels better than receiving exceptional customer service and having such an outstanding experience when investing in something you'll have and enjoy for years to come. I truly can't thank you all enough. Thank you so much to Jesus, Aaron, and the entire Pacific Volkswagen team for making this experience so positive and memorable!

    Subaru Pacific - autopartssupplies - Updated August 2026

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