Thank you Erik for being transparent and honest. You made my purchase easy and amazing.I highly recommend Erik, he is knowledgeable, nice and provided great customer service. He even gave me a Subaru dog toy for my little rescue. read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

This dealership sold me a car with a registration that was in a "suspense in process" I am driving around in a car that has tags that are expired and I can't get the new tags until the investigation is complete! They literally sold me a car that I can't drive without getting pulled over every other day for expired tags! Additionally, they sold me a car that had the check engine light come on 3 days after purchase, come to find out the fuel pump is faulty and the repair is going to require me to take an addition personal loan out to fix/pay off. This whole transaction was a complete nightmare. read more

Great, did I say great customer service!!! Everyone was cordial and helpful. Yes the prices are a bit high, but it's a dealership. It's expected. Even with the higher prices, I'll be back!!! Brandon, who handled my transaction was courteous and engaging. He sent me updates on my car and personable throughout the process. Hats off Subaru Pacific for wonderful experience!!! read more

Review for service department. I made an appt for 10am. I arrived at 950. Waited I got my paperwork at 10:08. Cassidy was who was helping me, told me that my car would be ready between 12-1230. I decided to hang around the area, get food, shop around instead of being dropped off at home. I came back at 1150. Waited until 1245 to ask if my car was ready. Cassidy then informed me it wouldn't be ready until 1:30. An hour later than promised. He also informed me that they had a lot of other cars and that my car was just being serviced when I asked which was at 1245 At 130 they informed me car was ready and outside only to find out it wasn't even washed although it was part of what I had asked. Cassidy didn't inform me that the car would be given to me without being washed..he assumed I would want to skip it since I wanted to leave. However I should of been given the option and since they had already made me wait, I figured what's the harm in waiting longer. When I told him my car was not cleaned he said it would take 20-25 more minutes and I got my car within 10 minutes not sure if it was suppose to be dried, which it wasn't but whatever. This was my first time going to a dealership to get serviced and it has been the most horrible experience. Worst than the dmv. The manager only apologized for the the delay and the mistakes. read more

Thank you to Erik, Sandra, and Mike for a great experience! We purchased a 2023 Subaru Forester Wilderness Edition for my Mom for her birthday. They were very patient with us and in the end, it was a very smooth process. Erik really made the car-buying process easy and was very communicative and honest. Will come back here because of him, so thank you again! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

Scam service department. My wife took in her car for an oil change. Got an estimate for $4000 for a few random things to fix, she declined, said to just to do the basic service which was around $650 in the estimate. I hadn't seen the estimate and I picked up the car and they charged unless I'm missing something they charged $1500 for the service that was quoted at $650. read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

I'll never use this dealership again. Sold me an Ascent last year and made me buy add ons that I didn't want so they could make extra money. Well now the car is a Lemon and those add ins won't be refunded by Subaru of America and this dealer will not cancel them. Out $2500 in add ons and can't use them cause the car is a lemon. Worse dealer and shady practices. Run from this place read more

Subaru Pacific - 2022 Ascent Touring - Auto Parts & Supplies Near Me - Hawthorne, California

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I cannot give this place enough stars and praises. I recently went through the car search and leasing process and while I didn't start with them, I'm so happy to have ended up there to close the deal. Interestingly, I started at the Santa Monica Subaru dealer and lets just say I had - ahem - a less than pleasant experience with them (to put it extremely lightly.) I was extremely frustrated and annoyed that I had to basically start over somewhere else and reached out to Subaru pacific in an extremely bitter state. But then I got a call from Mike. When I tell you that the entire experience turned around entirely, I'm not exaggerating. Mike was responsive, honest, knowledgeable, even funny! By the end of the day I walked away from Subaru Pacific with the exact car I wanted and the most pleasant car leasing experience I've ever had. Mike presented me with options with no bullshit details. He had the cars ready for me to check out when I arrived just a couple hours later. When I arrived at the dealer, everyone was so warm and friendly in a non car salesy icky way. They were so on top of their operation. I had to wait around just a little, as you do in any car buying situation but the staff, the environment, the doggies (it's Subaru after all) made the time pass quickly and dare I say even relaxing. I literally cannot say enough great things about this dealership, and I will not be anxious when my lease is up in 3 years and I have to visit them again (next time I'll bring my pup with). Thanks Subaru pacific team!! read more

My wife and I had a great car buying experience at Subaru Pacific. We test drove various midsize SUVs and our test drive  with Scott Tojo was a pleasant experience. We felt no sales pressure and that allowed us to enjoy the test drive and focus on the car. After doing our due diligence and finishing our test drives with other dealerships, we had a far better experience at Subaru Pacific. We are extremely happy with our purchase of the Subaru Ascent. If you're looking to purchase a new vehicle I would highly recommend Scott Tojo at Subaru Pacific! read more

I have gone to many Subaru service departments for service and parts (best one is in Temecula by far), Subaru Pacific is something else and I would avoid at all cost. After visiting multiple times for parts (which they almost never have) the recent service visits sealed the deal. My partner visits a few weeks back to get her AC fixed in her Crosstrek. AC parts and labor are covered under warranty. While she was waiting service rep Ben brings her a list of $3000 worth of "failures" that need to be addressed. She knows nothing about cars and called me in a panic. After talking her through the Subaru factory maintenance schedule she realized they are just trying to take advantage of her. She heard another service rep giving out the same speech with the same "failures" to another woman on her way out. I went by last week to get my breaks bleed. Only because the bleeder screws were rounded off on two calibers (I have never bleed my breaks since purchasing the car used at 35k miles, so either the original owner did it, or the dealer I bought it from did, but that's another story). I follow the factory Subaru service manual and schedule the mechanics do to a T and have done all my own services on time. The service rep Alex wanted to charge me $281 for a break flush. I asked him what's involved (I had already done 80% of the work prior to visiting). He had no idea what work was involved besides the generic customer description. He was getting break line bleeding mixed up with a full system flush. I asked him what was the labor cost per hour, he had no idea. Not being able to provide the labor cost breakdown per hour is a huge red flag and should be standard with any quote. If they cant provide this to you before they want you to sign the authorization, walk way. At this point I told him he doesn't know what he is talking about and giving out wrong information about the services. He got quiet and just kept repeating its $281. As a person that has managed people in customer service and support for the last 13 years, this was a clear sign that the service department is in need of proper leadership and training. This behavior, lack of knowledge, information and leadership fosters terrible customer service. I put this back on the leaders and managers. The reps are reflections of their leadership. I signed the paper anyway and would pay the $281 (mainly because I needed those bleeder screws out and if they break them it was on them). After 1.5 hours they finally pulled my car into the garage (I was there at 7am, first reservation of the day, first in line, and tracked my cars position in the parking lot). Service rep came to me 30 mins later, said I needed 2 new calibers, $350 each with $678 in labor. He said the mechanic couldn't get the screws out, but he did bleed two (and just drove it back to the lot without testing the breaks). I asked if I was going to be charge $281 for bleeding two break lines, he said no charge for the visit today (they didn't actually do anything). I asked how they tried to remove them, he said "special tool". I asked for the name of the tool since "special tool" means nothing, he didn't know and called the mechanic up. It was $5 10mm flare wrench, same one I have. I asked if he used a bolt extractor, he said he had them but didn't try. On my way home I stopped by the auto parts store purchased replacement bleeder screws for $10 got home and removed them with a bolt extractor easily with no issues. Also turns out, they didn't bleed the breaks on the right side of my car after all. Fluid was dark and old. Bleed all the breaks in 30 mins myself. Spent 2 hours at the dealer, lied to, and was told I needed to spend $1300 because of $10 parts. Remember the list of "failures" they were handing out? (they were giving them to other customers while I was there waiting) I never got that list. Was kind hoping they would try, but after I told the service rep he didn't know anything about cars they didn't bother to do the free complementary inspection that happens every time you take your car to the service department. I've had similar experiences at the Santa Monica Subaru service department, which is under the same LA Car guy umbrella. Avoid Subaru of Santa Monica and Subaru Pacific. Subaru in Glendale has the parts. Subaru in Long Beach has the best service out of the 4. Lookup part cost before you go (Subaru dealers have parts websites). The service reps at Subaru Pacific are unethical, and will take advantage of you if you don't know anything about cars. read more

I would leave zero stars if i could. Very unprofessional dealership, I will reach out to Subaru corporate office because of my experience. Monday January 6th I walk in to do an oil change and decide to make a deal on a simple trade in. Deal was made, handshakes were made then a very unpleasant African American manger tried to change the deal and upcharge me the same day. I simply told him to just discount the car $810 dollars so we get the same number i was promised, he wouldn't budge, lied to me that they entered the wrong vin # and need extra 23 per month ($810) over the term of the 36 month lease. I ultimately left a negative Yelp review about my experience. This is not professional and dishonest. Then I called to talk to the GM Danny around 12 noon. They said he was at lunch. Took down my number and said he would call back. I never heard from him. I called back at 3pm asking for him again, said he will call me back, never did. Sales person was messaged and we agreed on another deal, but asked for a favor to remove my previous Yelp review because the GM Danny didn't like it. I Thought new deal was done, hours later was lied to that the credit score was low so bank would not take in a simple trade in, the next morning I checked the credit score and it was not accurate to what I was being told. Totally wasted my time. They will waste yours as well. They only reached out so I can change my review. They had no plans on doing business. They simply played around with me just to get my Yelp review edited. This morning when I checked the credit score and realized I was lied to yet again was the straw that broke the camels back. So I decided to share my story. Subaru pacific does not about their customers. If you like being lied to and manipulated, then be my guest and go there. The African sales manager named Raldo needs to be fired. He is also guilty of yelling at his co workers. I witnessed first hand him yelling at receptionist lady to pick up the phone as she was walking to her desk.This used to be a better dealership on the sales end, managers were better. How can someone make mistakes over and over and cover them with lies about entering wrong vin number. Subaru corporate if this yelp review reaches you, feel free to contact me for details. This dealership is a mess. The only bright side was the service crew being nice and friendly. Took 2 hours for a simple oil change but that's ok. read more

One star in regards to customer service in the services department. I had items under warranty for a brand new 20 model year Subaru. They denied the items being under warranty without even looking at their own warranty documents. When to Timmons Subaru in Long Beach they immediately shook their head when hearing this and said the parts will be under warranty and no cost obviously to me. Shady, uneducated, rude customer service. Will not consider purchasing any vehicle from Pacific because of these types of experiences. Take note LA Car Guy! Service quality translates to retention and loyalty. The worse your service is the less sales you'll make in the long run. read more

I had a great experience at Subaru Pacific. They work with the Costco Auto Program and helped me get a great deal on the car i was looking for. Jessica got me all the info i was looking for and their finance department was easy to work with. read more

Went in to purchase a used car in December 2023 was greeted by a salesman Sid the car guy which I didn't have a problem with as I sat down with finance I felt good in the beginning but once the dealership got a little busier I felt rushed didn't get my paperwork said it had to be emailed I waited a day or two to get email and nothing I had to keep calling for paperwork finally after my calls I got the paperwork now as of April 1st 2024 still haven't received my title and the temporary plates have expired went in to the dealership again and was told they made a mistake they haven't received the title from the person before me now I'm being asked to wait another ten days to get my paperwork I got the car to do a driving job and can't do that because it's not registered in my name due to messed up paperwork please don't come here for a car this is the worst car experience I've ever had read more

After a long text conversation with Cid, we were convinced we had a "deal" to trade in our current Subaru for a new one. Visiting this dealership required a 2-hour drive, and you guessed it...when we were on the lot the story changed and suddenly things like how many miles were on our car were a *surprise*. Cid and Pacific Subaru did the classic slimy car dealer bait and switch. Avoid unless you like being lied to. read more

To be honest, I try to avoid dealerships when I can. But after visiting this particular dealership I may not do that anymore. A recall on a car part is what brought me in. They handled it all very quickly effortlessly professionally and even offered to provide a rental car for me to use that day. Plus, it was fun to be able to go in and see what is new with Subarus. I am dreaming of the Subaru with the tent on top. I have to say, before I got my Subaru, I was very loyal to a different Japanese car and had three different models from that brand. But now that I have my Subaru, I'm not sure that I'll ever go back to the other one. I still haven't dived into the whole Subaru car culture but I love how well made it is. read more

Huge shout out to Chazz and Lance for making my car buying experience a breeze. Great customer service and honest salesmen. Also had a great experience with Adam in finance. Thank you Subaru Pacific! read more

Don't go here for maintenance. I was quoted at over $11,000 in repairs for a 5 year old car car. I went to a local mechanic and they fixed the issues for $2,800. Also the mechanics who were servicing my car left McDonald's pancake syrup and other trash in my cup holder. Lastly, after two cycles of basic service, they FOR SURE don't do all the basic checks they claim to do. I went in the winter for service, the windshield fluid was never replaced and my light went on. I didn't replace/add the fluid myself so it remained empty until I went again the fall and they again didn't replace the fluid and my light went on. I used to service my Toyota at a dealership and they were great (still have a 2002 Tacoma) I totally now understand why people say not to go to the dealership for service. My entire ownership with Subaru has been awful, especially the service here. read more

My wife and I had a horrible experience. The sales manager lied to us multiple times. First lie: He made us an offer with a "discount" off the MSRP. In the offer, he added a bunch of made up fees to the price of the car which negated the discount. When I asked him what the fees were for he told me it was just the standard fees (doc fee, California mandatory fees, etc.). The offer also contained an estimate of upfront costs which is money due at signing. I asked him what those were and he asked to look at the offer so I gave it back to him. He left and he came back and said "You're right!". Those fees are included in the upfront costs. It was a mistake. Yeah, a mistake. Second lie: After he removed the bogus fees, I told him if we can take an additional $500 off the price of the car, we would will have an agreed upon price. We also told him we were absolutely not going to make a down payment. This was made very clear. He left again and came back and said he could take another $500 off. I then asked him to break down the $1800 estimated upfront costs. He said he would bring the breakdown to me. He didn't return, so I went to him. He said, "The finance person will go through it with me". I told him I would prefer to see it now. Then he said he didn't have access to that information. This was a lie. Third lie: When with the finance person, I immediately saw a $538 down payment. The sales manager didn't give me an additional $500 discount, he added an almost equivalent down payment. He moved one on the mandatory fees to the financed portion to keep the estimated upfront costs at $1800. The Finance person also lied to us. When I pointed out the down payment, she said "That's not a down payment. That's the remainder." I asked the remainder of what? She said to keep our payments at a certain $$ amount. This lie was laughable. I guess she thinks everyone is stupid. I never negotiate on based on monthly payments. The car was for my wife so I left the decision to her. I told her I wouldn't do business with a company that is so unethical. We had been there for 5-1/2 hours at this point (their plan no doubt). She said she didn't want to go through such a horrible experience again so she decided to go through with the transaction. I think we will enjoy the car but if you're interested in buying or leasing a Subaru, I strongly suggest staying away from this dealership. read more

I purchased my first Subaru this past November, 2022. My friend recommended I meet and work with Brandon Um. He said all the qualities that you want in a dealership salesman: SMART, not pushy, listener, open to talk and he just comes across as a friend. The Outback I was interested in had limited availability with the specs I wanted, and Brandon went above and beyond and let me know when the car arrived in the dealership and he was more than willing to work with me. Overall it was a GREAT experience. I told him that I would recommend him to anyone that was looking at purchasing a new car. Fast forward to today, I truly lucked out because now Brandon is working in the service center, and all the qualities that he had with me in purchasing my new car, he now shows with me getting it serviced. He tells me how it is, and is super kind in the process. Doesn't try to oversell me anything, he knows that the key to having a great relationship with his customers is with honesty, integrity and most importantly patience. I really can't speak any higher for the service that Brandon Um has displayed with me through my entire Subaru Outback process. Highly highly HIGHLY recommend Subaru Pacific and Brandon Um. Thank you for making me the happiest first time Subaru owner! read more

We've always been a fan of Subaru and were looking forward to being a part of the Subaru family. Jeff Sollee made that possible. He was honest, straightforward, and made us feel comfortable. He didn't rush or pressure us and gave us the best deal he could from the beginning without any games or going back and forth. He took his time to show us all of the amazing features our new car has and was so detail-oriented. You can see how he lives and breathes Subaru, and treats every car like it's his own making sure it is perfect before it's driven off the lot. If you're looking to join the Subaru fam too, we couldn't recommend Jeff enough. So happy with our purchase and experience at Subaru Pacific! read more

Subaru Pacific - Subaru Impreza. - Auto Parts & Supplies Near Me - Hawthorne, California

Thank you Jessica @ Subaru for the seamless delivery and stellar service! Really appreciated your support. Everything was smooth and timely. read more

Shout out to Yessenia, the first woman Service Advisor I've seen at Subaru Pacific since they moved to their new location! I like most of the guys, too, but a big Yes to Yessenia cuz she got me outta there YESterday in less than an hour. It was bloody blazing HOT & although the dealership is huge & roomy I still felt safer waiting outside at an umbrella table. HOT! Jeeez Louise. I felt like I was in a pizza oven, didn't know how I'd survive another hour, didn't have to. I was getting my 6-month oil change. Haven't been driving much due to the apocalypse so we put off the tire rotation. And I asked that my tires not be under inflated cuz tires lose air when the car mostly sits. Yessenia listened, tires perfect. Re Covid precautions: Pull up at service where you'll have your appt. confirmed & be asked to wait in your car until your advisor comes out. Only one person will be inside your car. They cover the seat. Everybody is masked. Normally you get a complimentary carwash with service, inside & out, but currently they're just running cars thru the wash & not doing the inside. The outside of my ride has not been to a carwash since the apocalypse hit so it needed a bath more than a mud wrestler. I do what I can in my driveway but would rather not so the car was dirtier than a certain lady rapper's new No.1 hit. Came time to pay. Yessenia had to touch my credit card so she asked if I wanted her to spray it with disinfectant. But of course! Spray lightly, I learned, & don't slop hand sanitizer on the plastic or it can screw up the card. A 'lil bit of girl talk was goin' on throughout the experience...like about the beach, sunburns, kids, the heatwave, the virus..... I had a good time, felt very safe & was well taken care of. Feel free to bring your dog to Subaru Pacific, it's dog-friendly to the max, even has a small dog park, but keep Fido inside the showroom in the A/C until cooler weather comes our way. Yeah, I'll keep buying Subarus. read more

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In July my husband (Derrick) called several dealerships asking for the price of the Outback before he connected with Jeff at Pacific. After some small talk, Jeff told us he would ask his boss if they could lower the price and said he'd be in touch. About a day or two later, we received a call from Jeff with a price that no other dealership could beat....so of course we went with this dealership! The car would be coming in at the end of August, so we had some time to prepare any questions we had beforehand. But during the first week of August, Jeff emailed Derrick to let him know that the car was scheduled to come in sooner than expected. Great news! And then, by the second week of August, Jeff sent pictures of our Outback to show that it had arrived. We scheduled an appointment with Jeff on a Saturday at 11:30. Jeff was considerate, kind, and very patient with us, lol. He answered all of our questions thoughtfully and was very knowledgeable of the car itself. After filling out some forms, we went to look at the car. Soon after, we met with Mark to talk about the warranty and how we would finance the car. And, after a couple of hours with Mark (he was very patient with us, considerate, and he was very helpful, plus fun to talk to), we signed that paperwork. Then...we drove off into the sunset with our new Outback! If you have a chance to, I highly recommend working with Jeff and, if you're lucky, working with Mark. These two men provided us with outstanding customer service, patience, and time. We couldn't be happier with our experience at Subaru Pacific! read more

About a month ago, we decided to buy our 2019 Subaru Forester out of its lease. I called Subaru Motors Finance to get the exact buy-out amount and to get information on the buy-out procedure. I was informed that it was very simple: Take a filled-out Odometer statement and a check for the buy-out amount to any local Chase Bank branch. Could not be simpler! A few days before we planned to do the buy-out I took the car to Subaru Pacific for a periodic Service, which was prepaid at the time of the lease. While waiting in their lounge for the service to be completed, I received an unexpected call from Subaru Pacific's sales department. They asked me what my plans were for the end of the lease. I told the caller that we planned to buy the car out of the lease and informed them of the process Subaru Motors Finance had told us. "Oh No" was the response. "That isn't the correct procedure. Please come and see us." So I walked over to the Sales Department and was informed that 1) Subaru Motors Finance was an out-of-state company and doesn't know the process requirements in California and 2) we had to do the buy-out through Subaru Pacific, as they OWNED the car. I informed her that that I doubted the accuracy of the ownership statement as JP Morgan Chase was the lienholder on the DMV registration documents. The Sales person stated that she would draw up a buyout statement for my review. A few moments later she returned with a document and when I glanced at the bottom line, the total amount payable was about $2,000 higher than I had anticipated. A quick scan of the many charges listed made me notice two line items: a Dealer Inspection of the car, listed at about $1,200 and a Smog Check listed at $50. I questioned the necessity of those two items, based on my reading of the DMV website on Lease Buy-Outs. I was then informed that these two cost items were requirements from the State of California. That, I now know, was a actually a bold faced LIE. I told them that I wanted to take a day to review the document and started to fold the paper to put it into my pocket. To my surprise I was told: "I can't let you have that document! It cannot leave these premises!" Red Flag anyone? On my way out of the Sales Department, the Sales Manager found it necessary to loudly inform me from behind his desk that all the listed items were requirements from the State of California and that I would learn that the hard way if I didn't use the dealership for the buy-out process. Another bold faced LIE! Today I completed the buy-out and the transfer of the title of the car. The process took 2 steps: 1) Drop off of the buy-out check and odometer statement at my local Chase Bank Branch and, after receipt of the documentation from the leasing company, 2) a visit to my local AAA office to sign the DMV transfer documents and pay the sales tax and a total of $23 dollars in DMV fees. Each step took less than 1 hour of my time. To be clear, I would have considered using the dealership to do the paperwork for a nominal fee, but lying to me in trying to extract close to $ 2,000 for completely unnecessary services is beyond the pail. It is clear that this company cannot be trusted. We have been loyal customers of Subaru Pacific for over 6 years. That has now ended as we do not appreciate being lied to. read more

So I'm not sure how many people have peeling steering wheels on their newer Subarus, but I do and my vehicle isn't even 3 years old. Charlie Kim didn't do much to approve my claim, I reached out to Subaru USA and nothing as well. It amazes me that Subaru doesn't stand behind the quality of their products, my 2009 forester holds up better than this newer car. I'm disappointed at the service and the quality. Quality leather doesn't peel! Do your research, check out different Subaru dealers, they are all different and some have warrantied the steering wheel out per Reddit reviews. read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

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Before going to the Subaru dealership, I received kindness and welcoming at this Subaru dealership. I am very happy with my new Subaru Forester! Michael, Barry, and Wendy.. thank you all so much for all the help. Such an awesome team! read more

Subaru Pacific - I am very happy with my new Subaru Forester - Auto Parts & Supplies Near Me - Hawthorne, California

The sales person was good but the finance guy was a delinquent he add things in my contract without explanation and when gave me the papers in an envelope I didn't have a chance to look until I got home and he added things worth over 4K. I drove the car home after my daughter saw all I was charge the used car that prices at 18k was sold to me for $38,700. I returned the car the next day so they remove all that. They have a week with the car and nobody has contacted me read more

Very rude. We were interested in a test drive with an Ascent, but it was impossible to do. They tried to sell us all kinds of extras before even allowing us to test drive the car. Refused to do an appraisal for the car we were going to turn in in order to buy a brand new car. They don't act as if being interested in a clients business nor their needs. Didn't want to answer questions. I can highly recommend Subaru S.M., so much more professional and respectful to potential clients. read more

Came here recently to get my Forester serviced. Keoni was my service advisor for my visit and he was so friendly and helpful. He gave me valuable advice on how to care for my car and was very professional throughout my visit. read more

Drove all the way from Lancaster to look at used cars two days ago and happily ended up purchasing a brand new 2022 Subaru Impreza! This dealership has restored my faith in the whole Subaru dealership experience.. and helped me rid apprehension instilled by a different location..(Thousand Oaks) Frank, our sales guy was extremely helpful, courteous and knowledgeable about the cars that I test drove. I like that he put no pressure on about purchasing. Sandra in finance was also a gem to work with, extremely helpful in going through the contract and warranties very friendly and communicated well. Calvin was also great to go over everything towards the end regarding buttons and features and explained more details about the car inside, very helpful and friendly. Arturo the manager was also very nice and professional, making sure we were taken care of. It was nice to actually be greeted when we walked into the dealership and immediately given help! I highly recommend this dealership they have excellent employees and customer service was beyond excellent! read more

Subaru Pacific - Joy - Auto Parts & Supplies Near Me - Hawthorne, California

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I scheduled my 35K service online with no issues. They do not give you any price ranges for the type of service you choose so you need to call the service desk. 1990 called, they want their outdated service model back! So I call and specifically let the agent know I scheduled a 35K major service and she said that one starts at $199 and could be as high as $300 based on what your car may need. I'm not new to any of this so I know that was inaccurate. Ok, have a nice day. The next day, I called again at a different time to give them another shot at even kinda sorta "suggesting" the truth. Different agent, same result. At this point it is obvious they are being told what to say on the phone to price inquiries. I'm getting the service anyway so I figure it will end up being in the $800 range. I arrive for my appointment the next day at 7am, check in goes smoothly and on time. Great. As I approach the service desk the pricing menu is right there. Basic service is $800 all the way up to Performance which is $1,200. And the only way you can get your "vital" fluids replaced is with the Performance package of course. After I explain how I was told over the phone, twice, about the $199-$300 pricing, the agent offered me 10% off like it was something she says everyday. Flat, no emotion, just ok here is 10% off to shut you up. It was obvious that this type of situation is the same old normal. This 1 star review has nothing to do with the actual service price. It has everything to do with the lack of transparency and respect management has for their customers AND employees. The service agent is "just doing their job" and attempting to avoid getting in to trouble. When that is how you run your business, the customer and the employee feel disrespected and not worthy of trust. Let's make it a 1/2 star.... read more

Bought a vehicle here a couple months back and still haven't received my registration or plates from the state. The DMV told me they have been waiting on the dealership to provide paperwork to finish the application for over two and a half months. No one from the dealership will call me back and my temp tags are now expired. Very disappointed to say the least. Only reason it's not a lower rating is that we enjoy the car. read more

I stop by to purchase brake pads for my Subaru outback. I waited for the counter person to assist me. first question where did you buy the car I said Timmons subaru from there forward I need your full vin ? I did not have it after that he said I can not help you???? really front pads for a 2.5 Subaru 2013 you need a vin ?? This parts department needs people skills not well training in customer professionalism. i went to Timmons and got a 20% discount from MSRP. read more

I was here to buy a used car and Kathy helped me with it. My experience with them was great. Thank you for the service.

Mine was a 2016 Subaru Forester. I brought it in because the engine light went on. This happened in the past because of quality of gasoline issue. So I thought the same has happened again. The service advisor suggested that in addition to having the engine light on checked out, she suggested I get a differential oil change and brake oil change, which I thought should not be costly so I said okay. When I saw that work order, the estimated cost was $700, which I was mostly for the estimated cost for the repair related to the engine light on. After a few hours, I received a call from my service advisor who said that the engine light on was a misfire issue, which was not a worry at this time. I felt relieved and simply okayed to proceed with replacing the fluids. I picked up the car in a few hours. To my surprise that the differential and brake fluid changes cost me more than $600. The lady advisor said that the estimate was in the work order. I told her I know but I thought that most of the cost was to address the engine light on issue because who pays more than $600 for differential and brake fluid changes. If only I was adequately informed about the cost. I felt robbed. Buyers and Subaru owners beware - Subaru Pacific service department have a bad bad bad scheme going to rob and rip you off. I like Subarus and I think they make really good cars. Bad Dealers like Subaru Pacific really is ruining its good name and reputation. Shame, shame on you Subaru Pacific service department, I will never go back to you again unless I have to. You guys are a big disappointment. Shame, shame, shame read more

Subaru Pacific team was incredible as my first Subaru purchase! John and Kaine really took the time and effort to talk us through things and answer every single one of our questions. They really helped to make this an incredible and relatively easy experience and exceeded our expectations. read more

I highly recommend Subaru Pacfic & working with Kathy Avelino-Barrocan! I had the pleasure of working with Kathy Avelino-Barrocan. From the moment I met her, I knew I was going to be taken care of. I never felt like I was getting swindled or pressured to buy like at other car dealerships I had visited prior. Kathy took the time to show, compare & do test drives with some of their used Foresters in my price range. Once I found the perfect Forester for me, we sat down to talk numbers with the help of the Sales Manager Scott. They were both very patient throughout the whole process and explained the different options to me. I also appreciate Mark in the business department for putting together a great deal for me. Not only was I getting a good deal, but Kathy also introduced us to what the Subaru family has to offer! My partner & I own a dog business and Kathy told us about Subaru hosting pet friendly networking events. I truly appreciate the experience I had at Subaru Pacific. I am so happy with my Subaru Forester! Thank you again Kat! You're awesome! read more

The Subaru we leased from Subaru Pacific was totaled months ago and their service department continues to spam us with calls and texts that our car is due for service despite us calling multiple times informing them and asking them to delete us from their list. Awful customer service. read more

My wife and I are extremely happy with our first Subaru Forester purchased at Subaru of Pacific. We visited several dealerships in the area and test drove Honda Accord and Toyota Camary, then finally we decided to check out Subaru Forester at Subaru of Pacific. Kathy Avelino-Barrocan, Sales Specialist helped us to locate the exact color and trim of the Forester. Kathy also kind and friendly, a down to earth person we ever met. We felt no pressure while visiting Subaru of Pacific, and our purchased of the 2024 Forester was smooth and pleasant experience. A day after our purchased, Kathy called and texted us just to make sure we are completely happy with our new Forester, and if we have any questions, she would be there to help us with our new vehicle. Thank you Kathy for a great experience. read more