Well, where to begin? How about when we walked in? There were three other parties at the hostess station. No hostess to be seen. After about 10 minutes, I determined there were actually 3 people rotating these duties. Instead of being greeted with a hello or Merry Christmas, she asked, have you checked in yet? When finally seated, it was another 10 minutes before our drink order. We were then informed entrees would take an hour. They were out of shrimp cocktail, baked potatoes and bread (those are what i could recall). Our salads never arrived and our entrees arrived after 90 minutes. There appeared to be enough staff. It was one of the worst "customer service fails" I have experienced. The steak was delicious but the sides were cold. The person that made the oysters Rockefeller has obviously never eaten them when prepared properly. Note to self: Stay home on holidays. read more

The happy hour was delightful especially our lovely bartender. Renee was welcoming and helpful especially with my many allergy questions. The chocolate bliss was blissful and the cheesecake recieved raving reviews from my dinner guest. We will be back soon! read more

This was an outstanding dinner! We went in for a birthday dinner and the service was amazing. Josh was our waiter and he was incredibly helpful. He walked us through the menu and told us what to get and what to stray away from. We ended up getting the calamari that had this sweet chili sauce and I would have never picked it myself but I'm so glad Josh told us to! We got a ribeye, crab cakes, lobster mashed potatoes, and the French onion soup!! I could not recommend more. Make sure you ask for Josh when you go! read more

Sullivan's Steakhouse - French Onion Soup - Steakhouses Near Me - Tucson, Arizona

This place has gone down hill for service fast! 10 years ago, the hostess would greeted you with a smile and sat you within minutes of your arrival , especially with reservations. Now, we literally sat there for 15 minutes almost 20 minutes with no one from the staff even acknowledging that you were waiting for a table. His excuse was he had other tables and he was not a hostess. There was no hostess ... Won't return , drove from Starpass to eat here, Flemings blows them out of the water for both service and quality of food and overall atmosphere.. read more

The food is excellent! From their appetizers to dessert, everything was prepared to perfection and was presented beautifully. Our server, Nicholas, was also excellent! He was professional, knowledgeable and attentive to our requests. I also enjoyed the ambiance of the restaurant. I will definitely be returning and highly recommend enjoying a night out at Sullivan's. read more

Dinner here was absolutely fantastic and so was our server Samantha! Can't recommend this place enough, staff takes very good care of you and the food is always perfect, I'll be back soon! read more

So, three years later, we came back to give Sullivan's another chance. And we are happy to say it was very good. Oysters Rockefeller were so good we ordered a 2nd batch. And these are not on the Happy Hour menu. BTW - the HH is legit here: most of the bar bite menu is almost half off as are the craft cocktails (yes, all of them). It's been a long time since I've been to a HH this good. Renee, our bartender, was excellent as were the drinks. This should be a 4.5 star review except I can't do that. A five-star minus a half for the one person setting tables in the bar area. Didn't greet nor acknowledge anyone coming in, put menus on ever high-top -except ours-, etc. To be fair, seems like she was indifferent to all the customers. If you have staff out front, shouldn't they all be hospitable? read more

These people are boiling their steaks. It's disgusting. The creamed spinach isn't good either, and our waitress was angry. Not gonna pay 80 bucks for a boiled steak. read more

I ate here with a Meetup group yesterday afternoon/evening. I ordered two things from the Happy Hour menu. One was Cheesesteak Eggrolls; I was not impressed with the sauce they were in. The other was Sriracha Shrimp Lettuce Cups; they were delicious. Every item on the Happy Hour menu was $7. The prices on the regular menu are high, but the Happy Hour menu is quite reasonable. Service was slow, but then we were a large group and wanted separate checks. It took almost an hour for us to get our checks. We sat on the patio, and the weather was nice, so that part was good. read more

So so food and so so service. If the place excels anywhere it's the beautiful decor, but even then it needs a better cleaning. It seems as if the kitchen staff and the meat selects are sub par. This place needs to turn around for it to realize its former glory. read more

Phenomenal service from Roberto. We had the New York strip, ribeye, herbed chicken, and crab cake with shrimp. We also had lobster bisque as an appetizer. The Black Sea salt butter that accompanied the courtesy bread was really good. My only complaint was the ribeye lacked seasoning. There was initially some confusion on whether it was restaurant week or not. Service was the reason I had 4 stars. read more

Sullivan's Steakhouse - SHRIMP & LOBSTER BISQUE - CUP SHRIMP & LOBSTER BISQUE -BOWL - Steakhouses Near Me - Tucson, Arizona

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Very disappointed for hubby's birthday dinner. His salmon was good but nothing to write home about (3 little stalks of asparagus, really!) $29 ???!!! Lobster Bisque is now shrimp and lobster. Doesn't taste the same. I had French dip that was so dry I sent it back. Didn't even look like Prime Rib. So sad. We used to come here all the time. Had our wedding reception here 11 ago. Can't recommend this place anymore. Sorry Josh was a very good server in the lounge. Not his fault. Our bill was $69 for salmon, soup a non-alcoholic drink and a martini!!! WHAT??? read more

Absolutely delicious lunch. Nico was very attentive and a great server. The knockout is also out of this world. Highly recommend!!

Matthew & Mo made our 25th wedding anniversary and my husbands birthday wonderful! The food was amazing but extra stars for Mo!!!

Service was great. Food was terrible. The worst thing I had was the chowder that tasted like sour dough bread.

We usually like Sullivan's and been often, but today's meal was not good at all. We had the lobster soup and it was beyond salty, so we didn't eat it. The salmon seemed like it was poached, and lacked any flavor. The potatoes weren't seasoned & were over whipped. I couldn't send it back due to it being a take out. My recommendation is to go eat at the restaurant and not do take out. read more

Food was good it took 2 hrs to get our food because they were short staffed. We got the Sure Deal with the smaller portions. However the portions came out of huge plates and the presentation was horrible. The Caesar salad comes out with huge lettuce leafs that you need a chain saw to cut up without getting a cramp. No communication from our server that there was a problem. DO NOT ask for a different table if you don't like where they are putting you as we plus 4 other couples learned "it's not part of our plan." The hostess was rude however the manager tried so hard and she was very kind. For $250 dollars with no alcohol it was not worth it. Oh and when we asked to see the drink menu I was told "they had the same suspects as other places!" What in the world????? Ambiance was old and the round tables are plastic white tables with table cloths. read more

Josh! I want to make this clear, Josh is what turned a good evening to a great evening. never have I met a more educated, charismatic, fun server. Food was great but the night is owed to Josh. Highly recommend when making reservations to request Josh. Thank you my friend, for being a true gentleman and fantastic master of your craft. read more

A little overpriced, but the salmon and steaks were amazing!!!! A little hard to find, it's in a line of buildings but would definitely eat there again. read more

This is a review for take-out during COVID-19 restrictions.... Simply put, for the price of the food, we were disappointed. We ordered macaroni and cheese and a French dip sandwich that was supposed to come with au jus and horseradish sauce. What we ended up getting was an extremely over priced roll filled with dry, tasteless and over cooked beef. There was no sauce or au jus in our bag. It was practically inedible. I had to put a good amount of ketchup on the thing....The fries that came with it were ok. The Mac and cheese was flavorful but cold and congealed. My wife went to pick it up 10min from our house so it wasn't that it had been left out by us or a delivery person. We might go try it in person once we feel comfortable dining in restaurants again. However, sadly, It won't be first on our list. read more

Dined in tonight for the first time and had a spectacular night! Amazing service from my waitress Samantha. She recommended the perfect wine to go with my meal couldn't have been happier! Will definitely be back. read more

Went tonight to eat after a concert. We arrived about 7:50, and the restaurant was about half full. The restaurant smells overly fishy, which killed the vibe a bit. Our server was nice, but she forgot one of our side dishes. We were assigned a different server halfway through our meal, so we never got drink refills. We waited a lot of time for a dessert menu, and by the time the new server came to ask what we wanted, we were ready to go home. The food was good which is why it earned another star, but the service is lacking. Probably will not be back. read more

Went a few weeks ago for husbands birthday. Had never been before. This will be a mixed review Ambiance - needs face lift. Reminded me of old style las Vegas restaurant- just missing Frank Sinatra Hostesses were adorable Server (sadly can't remember his name) was incredibly knowledgeable Starter bread was tough though the Black Sea salt butter was lovely Oysters were good and the bread that came with was fresh and hot Salad croutons nearly broke my tooth-inedible Filet mignons were good but had to send mine back...way too rare New general mgr introduced himself and said they are working on rebuilding their reputation Personally I think this restaurant could be good but need better cooks/chef, better quality control Prices were too high -even for a Steak house read more

We having been coming here for date nights an anniversary dinners for the past 3 years. Last Sunday was our 1 year wedding anniversary and once again it did NOT disappoint. The waitress was pleasant, knowledgeable and helpful. The manger came by a couple times to make sure everything was going well. We decided to split the 18oz wagyu with a couple side and it was plenty for the both of us! On top of a couple drinks each. Highly recommended and will definitely go back for any occasion! read more

Talk about amazing food! This was the best steak I have had in Tucson. I had the bone in filet mignon and my kids split a Cajun Ribeye. Sides were the Brussel sprouts, mushrooms, and the lobster Mac and cheese. For dessert we had the cheesecake, banana pudding dessert and the Peanut Butter Pie. This was absolutely delicious from beginning to end read more

Sullivan's Steakhouse - Steakhouses Near Me - Tucson, Arizona

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Nico K. is the best! He was welcoming and efficient! my cup was NEVER empty and my heart was warm. Thank you, Nico! our friend reunion was the BEST! read more

My wife and I celebrated our 44th anniversary at Sullivan's last night. We had an outstanding experience with everything from decor to very delicious food. Nico our server took the best care of us and made us feel very special. This was a 5out of 5 experience. read more

I've never reviewed a restaurant....ever, so let's start there. I was on the north side of town, and thought I'd treat myself to take out after work. Quite literally the worst experience I've ever had in a restaurant in my life. I've worked in restaurants since I was 16 and could not believe how bad this was. The salad was horrible, it took ONE HOUR to get, and the hostesses chatted about how the kitchen forgot about it directly in front of me, and then blankly stared at me while I sat in their waiting area for 45 minutes. They knew how long I had waited and didn't think to notify anyone or let a supervisor know. I had to ask them to please check on my food. When I got home I opened the box to four leaves of lettuce and 4 gigantic chunks of cold steak. My parents used to frequent this restaurant when I was younger, now I know why they haven't gone back. read more

Disappointed from the moment we stepped in. We arrived approximately 15 mins early for our reservation. The hostess never lifted her head to make eye contact and acknowledge our presence; only told us it would be 20 minutes before we could be seated. I am from the south where first impressions are important and this first impression of Sullivan's did not make us feel welcomed. We were seated 55 minutes AFTER our reservation time. The state of the restrooms should have been my first sign that this place has out lived it's reputation. I am not only talking about the toilet paper debris on the floor or having to use loose toilet paper rolls that were held by an unknown number of people prior to me but the ring in the toilets told me that no attention had been paid to the restrooms in quite some time. Our waiter was very pleasant and tried his best. The length of time between courses was outrageous. When my steak came it was undercooked (rare when I ordered medium) but I did not have the patience to wait should I have sent it back. The food was bland and mediocre at best. Jumbo crab cake appetizer was crispy on the outside and stone cold in the middle. Crispy calamari was not crispy. Side of Potato au gratin was burnt on top almost inedible. Crab fried rice had no flavor or presentation, it looked like canned tuna thrown on top of microwaveable rice. I would expect this level of atmosphere, service and food from our local Applebee's however we paid over $300 for two people and that only included 2 cocktails. read more

I know they are a franchise, but they are my favorite steak house in Tucson. Friendly staff and always solid service and flexibility to swamp things out on the menu. Hit them for Father's Day with my daughter. Ordered Devilish Oysters which is their take on Oysters Rockefeller. It's not on the menu. Ask for it it rocks! Think spinach, cream, ted pepper flakes, applewood bacon topped with cheese and baked. Awesome!! I always gravitate to the Prix Fixe menu that has several choices as well as upgrades to some of those. Had Cesar's Salad, Filet upgraded to 12 oz, and their bananas foster bread pudding and swapped the horse radish mashed potatoes for au gratin potatoes. Great meal for good price. Tyler was our waiter. Fantastic job. Steered up to an excellent Zinfandel. read more

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One of my favorites for special occasions. I really love coming here for some great steak. It's a nice intimate restaurant to get a great meal with people you care about. The service was impeccable and ambiance was amazing. read more

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We have dined at Sullivans three times within the last year. We returned tonight for a special occasion, dressed and prepared to pay $400-500 for the four of us to enjoy a wonderful meal. The staff were top notch; however the food fell short. Salmon was dry and tasteless, the wagyu steak was over salted. The shrimp and lobster bisque was not good and it tasted like frozen shrimp. had been undercooked, diced, then added to the bisque (was a starter for two of us). My husband ordered the garlic lobster mashed potatoes; however, all they did was ladle the lobster bisque over the mashed potatoes. It was disgusting really. My daughter ordered a banana foster and it was simply bread pudding.. I think we'll go back to Flemings and give them a shot. We did pay $500 for a meal and sadly disappointed. We do not want a free gift certificate. We do not want any free item resulting from this review. We just don't want to go back. Obviously, they've had a chef change and it's not a good one.. We did not complain at the restaurant. We never do that. It's simply not fair to those around us and we wanted to pay for the food served. We tipped over 20% because the waiter was fabulous!!! read more

It was a "Wow!" Stardate 03312022: My hubby and I went to Sullivan's to celebrate our 10th Anniversary. It was our first time to go out to dinner in 3 years and we even managed to get out of our COVID sweatpants and dress up! The experience was not so great, though, and I posted a negative review (something I don't do often). Then a rare thing happened: I received an invitation from the manager who had been off the day that this had happened. She invited us back for the opportunity to "wow" us - and that they did! Last night we went back to "re-celebrate" our anniversary. Again, we dressed up (my husband looked so handsome) and it was absolutely wonderful. We started the evening with Oysters Rockefeller which was perfectly prepared - delicious. We followed that with the market fresh greens. For our entrees, my husband had the bone in Ribeye cowboy cut (which I believe was a whopping 22 ounces) and I had, on the recommendation of our awesome server Steven (or is it, Stephan?), the Pan-Seared Sea Bass "Hong Kong Style," with garlic mashed potatoes as the side. Everything was fabulous, but the bass was a showstopper. Even my meat and potatoes husband, who I can never get to eat fish, kept talking about it on our drive home. The manager was attentive to us - and to all the other patrons during a busy Mother's Day/prom Saturday night. They even gave us a piece of cheesecake - the really yummy New York style - to take home which I am eating as a write this. We are grateful for the opportunity to go back for such a special experience. It was a beautiful evening, and it restored our faith in (restaurant) humanity. I highly recommend Sullivan's and we can't wait to go back. read more

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Just ate there had the bar menu 7.00 dollars Appetizers enough for two of us . My wife and I had three appetizers the calamari was tasty we also had beef in puffed pastry with a bearniasne sauce. Couldn't sit in t he e dining room not enough wait staff lol the smell of bathrooms was strong as you walk in . read more

The food was very meh and lacked flavor for the prices. One of the servers got pretty annoyed that we asked to sit in the bar vs the restaurant side and didn't even show us where to go to get back to the bar side faster. read more

Slow service ordered on line and the wait was over an hour Will not be back was not worth it

Was hoping for a good dinner in Tuscon. Checked out this steakhouse, started with some egg rolls. Meat was dry. Then had a salad, asked if they had a balsamic vinaigrette dressing. And they brought me just the vinegar. So 0-2. Ordered a ribeye with some stuffed shrimp and brussel spouts. The steak was cooked right in the middle. But burnt on the outside. Every bite had a burnt taste. The stuffed shrimp was cold and the Brussels sprouts were just ok but probably the best of the meal. Also, ordered a few glasses of red wine, real warm. For what I paid, pretty disappointed. read more

Garbage food. Last night we decided to go to Sullivans after receiving two gift cards. The ambiance is great old fashioned wood and dark lighting. We sat in the bar. I ordered a mojito it was good but they did give me some old mint that I sucked up and that was gross. I tried to order calamari, but they were out of it. Mind you we sat down at 6pm so like you're already out?! Anyway attempted to order the shrimp stuff with crab. Guess what?! They were out. We asked to order the beef Wellington bites... GUESS WHAT!? They were out. So we ordered the seared ahi tuna. That should have been called seared over cooked ahi BITES. They were so small like one inch by one inch. So I had to settle for the salmon with asparagus. Apparently this restaurant doesn't use spices. Like my Salmon came out naked and pink zero seasoning and THREE pieces of asparagus. THREE PIECES ARE WE FUCKING RATIONING?! like I understand portions but 3 pieces isn't a portion. Also the sweet potato casserole was so bland. They didn't use butter or cream or milk or anything. It was straight up mashed sweet potato and water and sprinkled walnuts. No cinnamon or anything like wtf?! I'm beyond disappointed in the food. The service was okay. Truly truly disappointing experience and if I didn't have those gift cards I would have asked my meal to be free. Not worth the money at all. Just go to Texas Roadhouse they have better food lmfao (they don't but they use spices) read more

The food was definitely not worth the price. I usually go the Flemings. And there is no comparison. The macaroni and cheese was burnt on the top and my Sea Bass was dry. The service was also not well at all. I was at the restaurant for 1.5hrs and my waiter only refilled my drink twice. My son ordered a drink and it didn't come until my son asked. The waiter advised that he forgot to hit enter. There were literally 6 tables in the whole restaurant so customer service should have been on point. As we were preparing to leave the waiter asked if we needed are food boxes. He came and just placed the boxes on the table. I was surprised that he didn't box the food for us. The ambiance was nice but the service and food definitely is not worth the money. read more

For a steakhouse of this caliber, the service really needs work. I know it's COVID time, and all restaurants are struggling, but on a pre-COVID visit the service wasn't good, and I thought it was just an off night then. My mom wanted to come here for her birthday, and we sat on the patio. I felt comfortable, because there was only one other table out there. It was not busy on a Sunday evening at 6. The dining room looked pretty dead. I was colossally disappointed to learn they're not doing their Sunday prime rib special, because that is the reason my mom wanted to come here, because I raved about it before. Now, I understand. It's probably not cost-effective for Sullivan's right now, but their menu is really limited. Our server was nice, but her visits to our table were far between. My mom, sister, and I ordered aperol spritzes. A full 30 minutes passed between when we ordered drinks and when they arrived. That's a long time with only a handful of other patrons in the joint. Water refills were also needed, because it was very hot out. Two of us ordered the tomahawk ribeye, my mom got the filet, and my dad got a burger. I guess I'm just not a ribeye gal. The steak was good, but very gristle-y. I suppose that is just the cut though. I think my mom liked her filet, but for these prices, it better be a great steak. My husband and I split a green salad, steak, and got one drink, which would typically be a meal for one. After tax and tip, that was $100. Unless they bring back the prime rib, I won't return. Other high-priced steakhouses in Tucson like Fleming's and The Keg treat you like royalty. I don't understand the subpar service. It isn't cool for how much you pay here. I'd rather go to Daisy Mae's, which is a hole in the wall, because you get an amazing steak there. read more