On March 23, my father and I brought his vehicle to Sun Auto for diagnosis and repair of an overheating issue. We worked primarily with Karl K., who was professional and thorough. After receiving a detailed inspection report, we authorized repairs only related to the overheating concern. The initial estimate was approximately $1,400, later expanded to ~$2,100 with additional approved items. Approximately one week later, I was informed that additional labor had already been performed due to complications encountered by the assigned technician, Robert Martin. This resulted in an unauthorized increase of approximately $700, which was neither discussed nor approved prior to the work being completed. This raised immediate concerns regarding billing practices. After nearly two weeks in the shop, we were informed that despite the repairs, the vehicle continued to overheat and the shop was uncertain how to proceed. During an in-person visit, interactions with staff (excluding Karl K. and the General Manager, Travis) were unprofessional and defensive. While the General Manager acknowledged communication failures and removed the unauthorized charges, the technician was unable to clearly explain why the overheating issue persisted after the repairs. After being encouraged to allow additional work at no cost, we agreed. Two days later, we were told the issue was resolved by bleeding air from the cooling system. We retrieved the vehicle immediately. Upon pickup, the vehicle was returned with loose bolts placed on the windshield and a non-functional hood latch, an issue that did not exist prior to service. Despite photo documentation, Sun Auto has refused responsibility, attributing the damage to vehicle age and denying fault. While Karl K. acted professionally throughout, the overall experience reflects serious concerns regarding authorization, workmanship, vehicle handling, and accountability. I do not recommend this location. Should the overheating issue recur, I will pursue further action. read more

Sun Auto Service - Auto Repair Near Me - Georgetown, Texas

We were visiting from California for the holidays and our car had some last-minute issues with the alternator & CV axle joint. We literally needed to get home as soon as possible and they had our car ready within less than 24 hours and it was exceptional service. Not only that, but they also kindly dealt with my annoying warranty company for my car & they were so patient and kind about that too. Special thank you to Travis, Carl and Jacob. read more

After speaking with Travis and Jacob I rescheduled my appointment for an oil change and cabin air filter replacement. They were very accommodating: 1. Had to push my appointment later same day, due to a meeting a work 2. Was still about 20 minutes behind the schedule time but I was in no rush and told them that. I had taken off the rest of the afternoon just in case! From start to finish it took 57.4 minutes, I appreciate them reaching out to let me know they were short staff the first time I stopped by and offered a second chance remedy. I'm grateful they were moving fast today and I was able to get in and out after a hectic week. Thanks Sun Auto, I will continue to come back and recommend you all. read more

Came here for the first time getting my state inspection done! They did it fairly quickly despite the busy schedule they had. The price was very good and good service! Will definitely be back again for my another inspections! Keep up the good work! Cheers read more

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I go to SunAuto for my oil changes (they have discounts periodically) and yearly tags. Today I needed a tire repaired after my late husbands attempt at patching it. It didn't take very long & they didn't charge me! I will never go anywhere else for these issues. They don't try to up-sell you like Discount Tire does & they have seasoned techs, not a bunch of unknowledgeable kids working in the repair bay. I highly recommend SunAuto on Rivery. They will treat you right. read more

Came in for an oil change, was told Drain plug was stripped. Was told the vehical needed a new oil pan. asked to install over size drain plug (they are designed to recut the threads) they refused. price that was given to replace pan was almost 3 times higher than another shop. read more

Customer beware!! Here's my poor experience review with Sun Auto in Georgetown.  On Jan 13th, I took my truck in for an oil change and emissions inspection. I had a 10am appoint and arrived on time. I was told it would be quick. I waited for 1 hour and checked on my vehicle. It was not even taken into their bay yet!! They let me know I had 1 vehicle in front of me. My truck was completed 2.5 hours later for an oil change and state emissions check. After my vehicle was ready, they let me know I could use a brake replacement and quoted me at $2,000!! I declined, called a few other locations and was quoted between $1,000-1400. I did them myself using O'Reilly's and spent $230. They tried to up charge me over $1,700 for labor!! They also notified me that my truck failed the emissions test due to a vent control circuit. I SCHEDULED an appointment (again) for a few days later. I was told it would be fixed pretty quickly. It took them a day and a half to complete the work!!! I could not believe that - for a scheduled fix!! When I picked up my vehicle the next day, my truck battery was DEAD. I had their mechanic jump start it and had to jump start it for several days after until I replaced the battery myself. There were no issues noted in their inspection and I did not have an issue with the battery when I gave them the vehicle. When I called and spoke with the Assistant Manager, Steven, I was told to bring in the vehicle and they would "make it right." When I came in, he tried to charge me full price for a new battery claiming it was my fault and they never touched the battery!! I would strongly recommend staying away from Sun Auto in Georgetown. The Assistant Manager, Steven, sounds like a used car salesman and took no ownership of the long wait times, poor customer service, and lack of accountability. Reading some other reviews on there, I notice a common theme with Sun Auto. STAY AWAY! read more

Worst place EVER. we took our car there for new Brakes and emissions issues. 3 days later they lied to us about parts being delivered, then the broke Bolts which they could NOT repair. This place is run by children. And the manager never had any clue about what was going on. DO NOT use Sun Auto EVER read more

Terrible place my friend took her car to get one of the lug nut bolts replaced and they quoted her 800$ how is that even possible when the wheel bearings that come with the bolts already cost 100$, wtf is the labor cost here 400$ per hour or what? Replacing the whole wheel bearing take likes 30 min after not accepting the repairs they charged her 200$ to take 1 tire off and get her car back, and then they tried telling her battery needed replaced I tested the CCA through a machine and the battery was reading just I work at first class tours in Austin as a diesel mechanic and I have never seen something so unprofessional never come here read more

I have no idea where to start. I have came to Sun Auto twice. To be honest, I trust Sun Auto more then Toyota Dealership. I had issues with my vehicle and I felt like its was really expensive taking it to the dealership, so I decided to compare pricing and by god, holy shit Santa Claus, there's a huge difference. Sun Auto is affordable when it comes to certain maintenance repairs. Just look around before you spend any kind of money. Sun Auto makes me feel at piece, not overwhelm with pricing. read more

I've been coming here for car maintenance for the past 2 years and have had great, timely service and upkeep to my car. Jacob in particular always takes great care of me. Im moving 30 minutes away but will probably still come back for my oil changes! read more

Upon walking in I must admit that it looks good front lobby clean with a TV and coffee machine. However I went in to sun auto because of a ticking issue. My car under warranty thru toyota. What happened was they went thru my car and told me I needed $6,000 in repairs. They never mentioned anything about ticking issue. I was handed paperwork stating i needed new front and rear struts? Barely have over 100,000 miles. Also need new spark plugs for a 1.8 liter 4 cylinder corolla with labor being $292 parts $43. $292 for something that takes 15 minutes. Something seriously wrong here. read more

Literally scam artists who litter brand new bolts in their parking lot, have you drive around in them and then will try to sell you a tire when you get vehicle damage on their property. Ridiculous demeanor from the shop owner. It was a shame because my initial technician was really cool and I appreciated her. read more

Ran by here for an unscheduled car inspection. Yup, they said. Give us about an hour. I walked to a nearby restaurant and I hadn't finished food before I got a voice message. "Your car is inspected and ready." Disappointed I didn't get a post-meal drink? Yeah...a tiny but. But NOT so much. They did it in 40 minutes. Everyone was so professional and the store was clean and efficient. Vroom vroom! My Mazda was heading down the road!! Or is that Zoom Zoom.... read more

At Sun Auto, in Georgetown, YOU MATTER! You're not just a number, not just a customer... They take care of you! You can back on that! Ask Travis... Tell him "Rich" sent you. I came in here and mentioned that I was on a tight budget, and got a coupon in an email for $15 off. They perform the oil change and we were checking out, the price was the same as last time. I asked the guy about it, and he didn't ask to see my email, just handed me a sheet for $20 discount. This one had to be filled out and mailed in. I checked out and returned to my car, and upon reading the email that I had received the other day, the discount would be applied right there at the point of sale. Given that money was really tight for me. Currently, I went back inside and talk to the guy at the counter again. He told me that all sales were final. I came out to my car, after telling him, that would be my last oil change with Sun Auto. And while I was filling out my review, telling of my incident, the manager, Travis, showed up. Travis was concerned, and wanted to know what happened and I told him. He asked me to get out of the car and come inside with him, stating that he would process the $15 discount, and I could still use that $20 discount sheet online as well. The other agent sent Travis out there... This means that Sun Auto really does care about their customers, each, and every single one of you. I will continue to come back here for my oil changes, because of Travis, and because of the other agent, who sent Travis out there to rectify the situation. At Sun Auto, you're really not just another number, you matter. You're a customer that they want to see again, and again. These guys have my vote! read more

Sun Auto Service - I am unhappy motorist, thanks to Sun Auto in Georgetown!!! - Auto Repair Near Me - Georgetown, Texas

They always do the right thing. Busy place, but efficient in n out. Staff is attentive to your needs. Will give ride home if car there long time. read more

Sun Auto was able to get to my vehicle inspection quickly with no issues. They're very friendly and even though they were busy, got my vehicle inspection done and I was on my way. They did let me know that the beginning and end of each month are the busiest time for vehicle inspections, but it wasn't an to get me in same day. I definitely recommend! read more

My wife went to take her car for brakes and rotors and I know they are bad she's just been putting it off for a while. I know there's a stereotype of mechanics charging women more for stuff but when my wife told me that they were gonna charge $1,500 I could not believe it. They said they would rotate the tires for free and after she said that we're gonna go somewhere else they said they could give a $100 gift card for today but that's still $1,400!! They just lost a customer. read more

BEWARE! Smooth talking phone reception followed by ourtageous quotes, fake problems reported to increase the bill. Best of all? A return call with a $500 INCREASE based on a "mistake" on the quote. I would definately never seek service from this place again. read more

The staff listened to what I needed repaired. Handled everything professionally without making me wait around and contacted me regarding the slight delay because the brake pads had to be located. They kept me abreast of progress and delivered as promised with no additional charges. I couldn't be happier. read more

THIEVES! Basically stole my money. I have a 98 Honda that has never failed inspection over the years. They failed it for the tint on the front window. The same tint that has been there the LIFE of the vehicle. UPDATE: went to somewhere else the same day and I was able to pass my inspection! read more

Not sure why the reviews are so low on here. I've been to Sun Auto twice in the past month and had two good experiences. Customer service is straightforward and helpful. They have fair prices. I came as a walk in both days and they were able to get everything done in a timely manner. read more

I have owned maybe 20 autos - I have 5 kids - and I have been in the aircraft maintenance business for 35 years, purchasing repairs on a daily business. I have never run into a repair shop like this. Incompetent and dishonest and a 'family business'. OK'd $1600 on a BMW. Got a call. Now they are 'reaching out to me' for $400 more. What the heck, we all make mistakes on estimates. Pick it up - I'm a little grumpy but I eat the change. Drive it to my home - get out. It still has a leak. Drive right back. "Cody says "well the leak could have happened on the way home." There was no warranty and there wasn't. Now another $1600. $3600 Called their corporate headquarters in Phoenix. Got 'Wes', He listened patiently - agreed it didn't seem right to him - would check with Sun Auto in CEDAR Park. Got back to me. Well, um, duh he wanted to refer me to local Austin manager. Called him, left message. Still waiting. That was about 6 months ago. 'And they advertise that they are a 'family owned' business. Cody and Wes and the rest are a nightmare. German Auto said they did not even have the test equipment to do a BMW radiator repair. Don't take anything to them to repair! read more

I choose to come here over all other local auto spots. I've never had anything majorly wrong with a vehicle, but they have always been very helpful, responsive, fast and reliable. The staff are always really friendly and take the time to talk everything over with you. I've had my state vehicle inspections done here for the last three years and they've always been super quick. read more

I can't even begin to say how horrible this experience was. DO NOT USE THIS PLACE FOR ANY REPAIRS! They will rip you off and they are not sure what they are doing. I wish i would have checked out the reviews before using them bc it seems like this is a PATTERN for them. I'm going to try and make this long story, short. We started out with an appx estimate of $1000-$1500 for coolant leak. Then it jumped to $3000. Then once they fixed that another thing "broke" and the total was $3550. They said the car was completely fixed and my daughter was ready to get on the road to drive 5 hours home. 45 min into the drive the car was giving a message of "drivetrain malfunction" which it had never said before. She had to slowly drive it back to the shop. When she dropped it off, several of the employees were arguing about her car and what should have been done. They realized she could hear and stepped into the garage and continuted to argue as if they weren't sure what they were doing. Her friend was waiting outside and heard them continue to argue about the car. Jacob told both her and my husband it was nothing major, no big deal they would get it fixed and would be ready to go by 1;00 PM. . I got a call from Travis at 5:45 pm, because it was Jacobs day off and told me that it was not quite ready, and that they wanted to drive it again the next morning to make sure all was well. I asked him I hope this isn't going to cost me much since we were only told it was minor and no big deal and that NO OTHER COMMUNICATION had been given to us and we had just spent $3550 and was told it was completely fixed. IF something is no big deal and an easy fix AND I HAVE JUST SPENT $3550 i don't expect to hear something is going to cost me ANOTHER $740!! I WAS so angry. He told me someone had to have authorized the work bc they wouldnt have done it otherwise. I ASSURED him NO ONE AUTHORIZED THAT WORK BC WE HAD NO COMMUNICATION OF ANY DETAILS BEYOND IT WAS NO BIG DEAL. I can assure you $740 is a BIG DEAL!! He told me they wanted to do the right thing and that he could take off the parts they put on and put my old parts back on. I told him that didn't sound like the right thing to do. We went back and forth arguing which was completely unproductive bc he was literally talking in circles. I told him lets wait to talk to jacob and all get on the phone and get things straight!!! The next day my daughter and husband both talked to jacob and travis and they just kept talking in circles to them. They kept us there another HOUR ARGUING over this we ended up paying another $250 to get the car and leave. We had a 5 hour drive and they had kept the car about a week. DON'T USE THEM THEY WILL RIP YOU OFF AND THERE IS NOTHING YOU CAN DO ABOUT IT. USE A COMPETENT AND HONEST MECHANIC ... There is so much more to the story but too much to write. just DO NOT USE THEM!! read more

Use this place a few years ago. Good service at the time. Not any more. I had my vehicle serviced for a few things recently. I had them replace a broken motor mount. The did a good job on it but I was told it would be likely only 2 hours or less of labor at most. It ended up being double that in labor costs. I also asked them to check and fix a transmission leak or identify where it was at. They found the leak and let me know what it would be and they would order it and everything would be done by end of day still. I also asked them to just visually check if my transmission mount was broken based on some odd behaviors I felt while driving. That was everything I had asked. I did not get my car back on day 1. I had to call them and they tell me they didn't even start it yet. Was told it would be finished early the next day. End of day two I call again. Sorry its not done yet. Issue with your transmission seal/part and finding it. Funny considering I was told the day before they had all the parts just needed to finish up. End of day 3 they cant find my part. Put some workaround washers in and I picked up the car. My bill was way more then I was expecting when I was told a couple hours labor at most. Was not to happy with how this service went at all. Here I am a few weeks later and the workaround on the transmission small leak did not fix it. I was also told my transmission mount was fine. Low and behold I still hear a slight clunk noise coming from the undercarriage around the tranny on acceleration. I jack up my car and crawl underneath and sure enough. Transmission mount is indeed broken(See Pic). So either it was never checked or I was lied to. Needless to say the service was just very bad. I am next in line standing there forever and they take 4 brand new incoming calls before they even offer to help me. How are you going to help people just calling over someone standing in line for quite a while. I would use this place with caution. Not a great experience at all. read more

Sun Auto Service - Auto Repair Near Me - Georgetown, Texas

If I could give them 0 stars I would. Three tries at fixing my AC this summer (nope) took it to Jeans Auto (fixed first try). My husband takes this Beamer to them for radiator hose replacement. They break the radiator (refuse responsibility) and then make it sound like a favor that they're only charging him $1600.(that included a replaced radiator). Forgot, their hourly rate also jumped $20. .. I'm all for second chances but in this case we got screwed. Do not trust them, get everything in writing! Lesson learned, we found the BMW dealer in Austin (cheaper hourly rate, lol). and another mechanic here in Georgetown. (Will still be wary though). read more

Went to have my vehicle inspected, before they took the car I mentioned to the guy that my check engine light was on not for anything mechanical & that I knew what it was, and asked him if it'll pass inspections? He said "I don't know" when they were done the charged me & immediately after I paid he said "your vehicle didn't pass inspection, once we see the check engine one we automatically fail it"...my question to him was if you knew this why did you take the car anyway? So you took my $ knowing they wouldn't even check it. Unethical crap! Also had the wrong information for my car. Now the charge was only $18+ however if he knew they would fail it why even take the car. Never will I go there again!! read more

I have been using this company for at least 2 years for car maintenance and the first major repair I need was a complete disaster!!! They had my car twice over 24 hours both times and couldn't tell me what was wrong it. I had to call them multiple times to eventually find out that I need a timing chain repair. They also told me I authorized $2300 for them to tell me what was wrong with my car when I did not. I authorized $115 for a diagnosis. Then they told me it would be over $6k to complete the repairs. They added so much stuff on my ticket to replace a timing chain. Tried to charge me for an oil change when they just did one last month and brake fluid flush which they also just completed. They had no reason for why my car just sat up there both times for that long besides they are busy. Being busy does not override customer service!!! PLEASE do NOT take your car here!!! They are only good for an oil change and maybe an inspection if they don't rack up a million other things to charge you for too. Update: I have been to 3 different mechanics one including a dealership who ALL quoted me significantly less than Sun Auto for the exact same repair. They wanted 6k plus. The actually Mazda dealership doesn't even charge that much. read more

I had an a/c issue and I brought it to the Georgetown Sun Auto. I was told that they would fix the part that I requested which was the actuator. Then for me that they change the actuator, but it didn't fix the problem I was called by an advisor and then by the assistant manager both had different information and different prices. My husband stepped in and ask them to get the AC working a few days later they called back and said that they put the actuator and it wasn't working and they were gonna need to do a different diagnostic. I couldn't understand why we were back at the actuator issue when he had requested that they fix the a/c. He chose to pay what was owed and take the car back without it being repaired, I gave up hope even though we have paid so much money, and the issue has not been fixed. GOOD NEWS- Kirk Dunderstadt district manager, for Sun Auto called me and told me he would help me, and he did! Kirk was wonderful took his time to explain everything and stayed on point the entire time. My AC has been fixed! read more

My daughters car was taken in for service and they totally recommended repairs that did NOT need to be done. Contacted them and they refused to acknowledge what they did and rest assured I will NEVER go back to this place and I will tell all of my friends to stay AWAY. DISHONEST, LIARS and have zero morals read more

DO NOT HAVE YOUR CAR SERVICED HERE. They will give you a low quote to bring you in and then call you a couple hours later and tell you your car needs all sorts of other things (that IT DOES NOT NEED) They do this for Oil Changes (if you have a Ford - lugnuts, since they are balancing your tires) They do this for Alignments (suddenly your tie rod will be shot) Read the google review about this. They do it for brake jobs, now the $190 job is $500 because you need new rotors. DO NOT TRUST THEM! THEY LIE!!! Tell them to put your vehicle back together and go get a second opinion. read more

Consistently awesome service and employees. We have had the pleasure of working with them for years. This is a cut above the rest.

What a rip off this place is!!! Asked to have my Blind spot sensor fixed. They did everything but that!!! Oh we needed this and we needed that ( which my husband fell for... gasp!!!) and then close to a $1000 later they had the Gaul to say they needed $180 more just to do a diagnostic see about the sensor!!! After the car being there all day and No phone call!!!I am so furious! Will never go back!!!! read more

The experience here was terrible. I don't suggest anyone take a vehicle here! If I could have rated this a zero I would. Customer service, pricing, interaction all poor. read more

Well, that was fast. Called last week for an oil change. My availability was open to any time, any day. Nothing was available for 10 days! This actually worked out good, because I found two full synthetic changes for half the price as Sun ! Thanks for helping me find better choices and saving me lots of $$$. read more

My wife Renee B, had left a review on this site that was not favorable to Sun Auto, regarding work completed on my BMW and her Ford Escape. After I had retrieved my car from them, I noticed that my front fender reflector was broken. I called the assistant manager Steve who asked me to bring the vehicle back in to inspect the damage. This I did and after two days I called to find out their decision. After discussing the issue Steve told me if I would have my wife change her review to a more factual content, that he would order the $16 lens. Every part of my wife's review was factual and I now understand what type of company we had dealt with. Dishonest and using a $16 lens to get an unfavorable review removed. Well guess what, that's not happening and we will not be back to their business. Geoff B read more

They had my car for two days and then charge me $400 to pretty much just takeoff the bumper and not diagnose any of the problems that I have had and get it fixed but I brought it in there for. This is not the first time this is happened. I would not recommend this place. They're gonna charge you so much for doing so little. read more

I had a pleasant experience here. I went in for a battery replacement and was in and out very quickly, the staff was friendly, and the labor rate was very reasonable. I will definitely return. read more

Travis & the crew up at Sun Auto Service were responsive, knowledgeable, & professional. They helped me figure out why my engine light was on & ordered the necessary parts needing replacing. After the parts got in I was able to pass inspection! Highly recommend Sun Auto Service read more