I took both of our cars here for an oil change. I had been here before and everything was great until this last time. The service advisor was absolutely horrible. He didn't seem to care about what I had to say. No customer service skills whatsoever. His attitude got worse after I declined to have the brakes done on one of our cars (which I declined because of his horrible attitude before they worked in the car). There are many capable shops that can perform routine maintenance on cars. This shop is no different except the customer service from their service advisor is terrible. Will not return. read more

Mike and this team helped me with my 2016 Kia Sorrento which ultimately needed a new engine. I had gone to other repair shops but was told conflicting information. The guys at Sun Auto took the time to help me understand the problems and walk me through working with the car warranty. They found and installed a manufacturer rebuilt engine for me. I highly recommend them to anyone needing help with their vehicles. read more

I went to Sun Auto Service to get my spark plugs replaced. I was told that what's causing the misfires are the oil separator and the coils. Both costs around $300 to fix then I was also asked that a 3 step fuel system kit is also required on top of all the spark plugs replacement all came out to $1282. So I got it done and paid for. A day later the IM checks still hasn't cleared even though I've already driven it for 80+ miles. So I came back the next day because it failed my smog check. And they told me that it's gonna take around 100 miles before the system completely resets. So I drove it till I reached a little over 200 miles. And still the system checks still hasn't reset. So I can back to the shop and asked for it to be looked at again. And they said that it just needs to be driven more for it to reset. So I drove it for over 300+ miles and that's when the same misfire codes popped up again. I took it back and they told me that the problem is that the fuel pump which will now cost $1400+ Is what's causing the misfires. I told them that they misdiagnosed the first time and asked them to fix the current problem and I'll pay for the difference. Which is around $200. They refused and not only are they very rude about it and very dismissive and claimed that the car was already fixed the first time. They won't give me a refund or even give any discount for the new "fix".This is bullshit and this is the worst service I ever experienced. They are very unprofessional & I will not recommend this place to anybody. If I could give negative stars this place definitely deserves that. Don't go to this place . Not only will they waste your time but also your money. Their managers Mike and JD not only is very dismissive but they will not work with you if ever you come back with the same problem with you car that should've been fixed the first time. I came back to this place 4 times to have the issue resolve in a calmly manner. And when I finally confronted them and demanded that this needs to be fixed and something needs to be done about it and that they should cover the repair. They told me it can't be done & now quoted me with a $1400 price tag which is just unreasonable considering it's the same issue with the misfire that I took that car for in the first place. Anybody will be furious if this happen to them. They will give you some BS diagnosis with your car and throw a part in there that actually doesn't fix the problem in the first place. And when you take it back for the same problem they will give you again another diagnostics and claim that it's a totally different part now what's causing the problem. Take your car somewhere else. read more

I have been going to Sun Auto for about 5 years. I have 6 cars in my family and they've taken super good care of all of them and us. Patrick understands customer service and has been great to work with. He now knows all my adult kids and treats them well too. I would be remiss in not mentioning Randy also. He's done a great job for us time and again. I highly recommend them for car service from oil changes all the way up to major repairs. read more

Been a customer for over two years. I like that they thoroughly explain what is happening with your car and why they need to do what they need to do. I recently went in because I thought my engine may need to be changed, but they checked it and told me there was no need to do so. Other places may have taken that as an opportunity to sell me a new battery, but these guys were honest. That goes a long way. Everyone at the front desk is very polite. A few years ago, I took my car in and they offered me a ride home so I wouldn't have to call Uber or Lyft. That's 5-star customer service right there. read more

I checked with some other mechanics, even in person, and Sun Auto had the distinction of providing both the best service and the best price out of anyone around. A pleasantly surprising combination. Thanks so much for the help with my car! read more

Great group of people, very kind all the way around. I came for a service to my battery and the wait was short and the service was great! Highly recommend brining your car to this location. read more

Chris is awesome to deal with on the phone and in person. Got me right in for a battery replacement and I was back in the road within 30 mins. This is my 2nd time here and I definitely recommend this location. 5 star service every time!! read more

Thank you very much Sun auto Service for always providing amazing service on my vehicle. Thank you Patrick for the amazing customer service and helping me out with my Fog lights. Highly recommend. read more

I have a dog and I love the outdoors. In order for me to validate the above statement, I obviously own an older model Subaru. I went in last weekend to have my car looked at since I was having a coolant leak after replacing my radiator. I was told the cooling system needed to be purged of air because that was causing it to run too hot which in turn was making my overfill tank live up to its name and overfill, spewing out coolant. I left my car with them overnight, the next day they reassured me that the system had been purged, and Patrick the tech even told me they had also filled my car with more coolant. I went to pick up the car and like a church-goer at Mass, I gladly handed money over to Sun Auto in the false hope that I'd be spared from eternal hell and damnation. I woke up the next morning with a newly found confidence in my car, since I thought my coolant problems were over. I drove the car for a bit, and I saw that the temperature gauge started to rise to alarming levels. I parked, let the car cool, and took advantage of my free time by walking to the nearby Capriotti's, there I enjoyed a tasty Veggie Turkey Sandwich. Now I can end this review here and make it seem like thanks to Sun Auto I had a nice lunch, but they had nothing to do with that sandwich and I honestly don't know why I mentioned it. Once I had inhaled my sandwich I went back to my car and checked the radiator cap since it seemed strange to me that the car would overheat so much so quickly. When I opened the radiator cap, absolutely nothing came out of it and there really weren't any visible remnants of radiator fluid, the whole thing seemed bone dry. I went into the hatch of my car, dug past all the old dog hair and outdoor equipment that is common to a dog having, outdoor loving Subaru owner, and grabbed 2 gallons of water. I was able to fill my radiator with 1 1/2 gallons of water, which prompted me to write this review. It seems like the techs at Sun Auto accidentally let all the radiator fluid out of my car, or they purposely drained it all out for me to have a more expensive repair on my hands. I would like to think the former is true because my faith in humanity hasn't been shattered just yet...give it a year. It's important to note that between me getting my car back from them and the overheating/tasty Capriotti's Veggie Turkey incident, I had been checking the floor for any visible leaks with none in sight. For just a small fragment of time I was thrilled that my coolant loss had been completely fixed. Turns out a coolant leak can't happen if there is no coolant to leak in the first place. Very sound logic that Sun Auto seems to live by. I'm glad this whole thing didn't lead to catastrophic failure but it very well could have, and I would have had to cough up quite a bit more to get my head gaskets replaced. My car is okay now, and my friends still think I have a dog and love the outdoors. It is also important to note that by "friends" I mean my dog. read more

These guys are great. Reasonable, straight shooters that do great work! I'd trust them with all of my future cars.

Hands down the most honest service shop. I have a warranty with car max and my transmission has been funky ever since I got the darn car. It's only 3 years old (18 months I've had it) and it's never running correctly. I called carmax and of course they wanted to charge me $200 just to see it and the wait was two weeks to get an appointment. What da heck?! So I asked if I could get a rental til then and they said no, not til they say somethings wrong with it. Soooo, let me get this straight.. I'm supposed to drive a car that keeps dying on me while driving with two small kids in 110 degree weather.. wow. Sorry, getting to the point... so the warranty people recommend this place and I call. The gentleman on the phone was completely sweet, understanding and got me in the next day. I left my car there at 8am and when I picked it up he said it is skipping but not enough for the warranty to replace it and for now to be careful.. it may also just be bad gasoline. I knew that they looked at it so I had to pay the $80 inspection fee (as states on my warranty) and he was sweet and told me no they were waiving it since nothing was technically wrong. From start to finish I cannot explain how easy, simple, sweet and efficient they were. I will always go to them first with my business. read more

These are the most honest, trustworthy and skilled mechanics I have come across in Las Vegas. There pricing was more than fair and there service was excellent. I would highly recommend giving them a shot. Lisa D. read more

Getting any kind of car service is always a pain but I have a good experience every time I come here. They are quick and efficient.

I used their appointment scheduled on their website providing 3 days as options, a week in advance. Still haven't heard from them! From over a week ago! With so many options for oil changes, I'd try any other rather than this non responsive business! read more

Maybe it's just me. But so far no complaint's here. They've been helpful, understanding and patient.

They provided above and beyond communication & customer service . My technician Bryant was very detailed and honest about the repairs needed as well as everyone else who assisted me at the shop . My vehicle runs amazing again . No scams , no lies, simply honest people working on cars to make a living . They understood my budget and worked with me and I would like to thank the Foreman their to ! I recommend this shop to everyone . read more

Great service. Great staff! JD always gives 110%. Every time we need oil changes or any service they step right up and take care of our needs. Fair estimates every time. Thanks!! read more

Edited; Came back for another oil change and gave the front office guy some grief lol.. this is a truly honest shop and he made things right by giving me a free oil change and told me he was so sorry. read more

Helped me out more than anyone else could. Had multiple issues with my Subaru, Chris and the team here went out of their way to help me out and get the job done. read more

Their price for an oil change is unbeatable and they always do a full inspection to make sure everything else in my truck is working properly. Once when I brought my car in for an oil change they found a bolt was missing on my suspension and that my tire could've popped out at any moment. They fixed the bolt, saved me from a potential disastrous accident and didn't charge me anything. It's great having mechanics you can trust! read more

This place is very expensive with their auto repair service. I went in to fix my O2 sensor and get an oil change, and they charged me $680.00. They took $60.00 off because I have a coupon, but it was still expensive. With the cost of living and inflation so high, it is very hard to try to justify what to spend our hard earning money to. I checked other auto shop close to me and they were all lower than Sun Auto. What really makes me sad was the attitude of the salesman that helped me. He was very in compassionate and unsympathetic with the whole deal. Knowingly that I'm spending so much money to this service, I thought he'll be more sympathized with me. I'm very disturbed with his action. If it was me on the other side, I would have been so supportive and apologizing and Thankful for spending her hard earned money and have to deal with her car. Just a little compassion would probably make me feel comfortable at the moment and it will take it a long way. read more

I give this place a 3 while they are very genuine and really make you feel confident that everything will be done properly for my first time the experience was not great I came in for a synthetic oil change which includes fluid and air filter check the issue I have is when I went to pay he informed me that everything was good with the exception of a very minor leak. Me having experience in this are encouraged me to check. now my car I have had for 2yrs and never had an oil change or anything so I was sure something was needed. First i looked at my fluid which were not topped off my air filter was very black so i purchased a new one and called the shop to inform them. Patrick asked me to come back so I did and to his discovery my finding were right. Patrick was great however I encourage people to always check for yourself. I was given a discounted oil change for my next visit but to be honest trust in service was lost so I'm not so sure I'll be back.good luck read more

I've been going to this auto shop for a little over a year and used to highly recommend it to anyone who needs a good mechanic. Unfortunately, this has now changed. This goes out to the ladies. Please be careful of the shop they think they can rip you off because you're a female and that you don't know "cars". I went in to get my oil changed today and they wanted me to pay before they even did the work which they've never done in the past. Along with that wanted to charge me over $100. I have never paid more than 75 with tax included at the most, they told me that the price of oil has gone up so the price of the oil change has gone up as well. That is a 33% increase in a four month period which if you do the math does not make sense! When I told them, I've never spent this much with them before they were very cold and dismissed me instantly. So please be careful when you're going to the shop (or just don't go at all honestly) and double check on prices because they enjoy ripping you off. I took my car elsewhere and paid the correct amount. read more

I've been to this location several times but after today I refuse to take my Kia anywhere else!!!!! These guys are awesome, everyone is super friendly and helpful but Patrick is simply amazing!!! He went the extra mile and ended up saving me literally hundreds of dollars today!!!!! Mike is pretty awesome too! They don't try to find things wrong but actually care about the state & safety of you & your car. It's amazing. As a woman it's often hard to find a good mechanic that you can trust but it's clear I made the right decision with St. Rose Sun Auto. The reviews don't lie!! Keep up the good work guys!!! read more

The Sun Auto on St Rose has the best management and support staff in the valley. I have total trust in their opinions, they take time to explain my car needs and then provide and fair price for a job well done. Thank you read more

I drive a 2009 Nissan Altima w/ 149k miles. I've taken good care of it but things break down over time... I came to my local auto body shop (zip zap auto) where they wanted to charge me 3000 to fix all motor mounts and an oil cooler change out. I came to Sun Auto for a second opinion and am so happy that I did... they were able to do the work for nearly a thousand dollars less. Upon getting my car back Nick (service manager) walked me through the repairs and answered some of my last minute questions. Jimmi (store manager) was the one who helped me out from the word go, he helped to diagnose the issue and even found something zip zap auto missed. Thank you for great customer service and above all helping me to feel comfortable with dropping the cash to fix some major issues. read more

After going to Sun Auto for years, their service has changed for the worse. I have been going here for years to get my oil changed and brought my car in because the AC was blowing warm air while my car wasn't moving. After looking at my car, they stated that I had 3 leaks in my AC system and that 2 hoses and my compressor needed to be replaced to alleviate the issue. They quoted me $1000+ for this job. Knowing this didn't sound right, I refused the service and they retaliated with harsh comments and an attitude because I wanted to look for a second opinion. Upon taking my car elsewhere, it was discovered that my AC system had NO LEAKS and that I was just low on freon which only cost me $100. I will sadly be taking my business elsewhere as Sun Auto has shown that they can no longer provide me with honest work. It is disappointing to see that they try to take advantage of those who they believe don't know about cars and try to scam them into paying 10x the price for services they don't need. If you're looking for honest mechanics, please look elsewhere. read more

Thank you so much Sun Auto Service! I appreciate everything you did for my 2009 Nissan Versa. I went to the Nissan dealership and they stated that there were so many problems with my car wanted to charge me over $2300 for "maintenance" and to fix the latch of my trunk. My boyfriend had dropped it off to Sun Auto Service and Darren said they would do a full diagnostic run. They didn't find anything wrong with my car other than a tune up, plus the latch to my trunk all under $700. And they found nothing wrong with my car. I really appreciate what they did. I can definitely feel she runs smoother and the trunk works! Thank you Darren and Patrick for all your help! read more

I came here an hour and a half before they closed on a Saturday and they told me that they were finishing up their last few cars and couldn't take mine. They offered me an appointment but I declined because i needed it to get done ASAP so I just went down the street. Kind of off putting to turn away customers.. I've never had that happen to me before. Definitely won't be going back or attempting to go back. read more

I'm always a Satisfied Customer coming to Sun Auto Service. My Car feels Brand New when I leave here. I trust No one else with my car.

They're expensive but they get the job done. They're the same price or more than the dealership bc they offer no discounts. More places offer 10% while you spend in the hundreds. We paid over $2k and they didn't offer a discount or wouldn't knock off the diagnostic fee. Labor is $155/hr and not sure about parts of the price is fair or not. read more

Nice clean shop, did satisfactory repairs. I was towed to the shop from the I15. I just felt I was charged excessively which I had no choice but to pay it. I also dont know what the hourly rate for labor in Vegas is but I felt $149.00 an hour is even higher than the dealer????? Nice shop just beware of the fees!!! read more

Fast and didn't charge me for a quick diagnosis. HOWEVER, their diagnosis was wrong. I told him that I thought that one of my wheelbearings was going, and they told me no that it was a transmission. I took it to the dealer who told me the transmission was fine but the wheel bearing was bad. :P read more

So brought my car in first thing in the morning. No one was there. I had no appointment, but the guy in the front said he was saving the morning slot for his buddy because he can! After that they lost me as a customer read more

I have been going to sunauto #56 at Saint rose for 2 years. jd and the other service advisors have all been great. They are very courteous and very reliable. You can trust the work will be done right Bob f read more

Sent me a coupon for 19.95 oil change. I called, discussed my vehicle type, and was told no problem so I made appt. showed up today and surprise; they wouldn't honor coupon. Wanted $90 more, so even if they made an error on oil type or quantity...they weren't even honoring labor portion of coupon. Classic bait and switch-buyer beware! Your reply ignores the fact that your employee, after being provided the make and model of the vehicle, said the coupon could be used. Then, you told me all customers are told that because "we don't have time to look up every vehicle, " and actually said I should have known. BTW...the place was empty while I was there. Refusing to provide a comparable discount, along with your canned response and dismissive attitude tells me you know the practice is inappropriate and unethical, but simply don't care. Sad. read more

I beg to differ. I pulled over and called a tow truck , which I was 30 min outside of vegas. You said I had to supply oil change receipts to th ed warrent people but wasn't called till after he left and denied it. No one started the car but you guys . So I paid for a starter that you broke. When you called you said there was gunk in the oil pan but my oil gauge and said I had oil all levels were good. So my review it more then fair. I'm a doctor if your family member comes to me you might not like it read more

The service advisor Keith made my day when I took my wife's car in to have an under-dash molding attached (incomplete push pins pieces), Keith had a technician do the work very quickly and at no charge! My wife and I recently moved to Henderson from the San Francisco Bay Area, this is our second service with Sun Auto Service, and we feel very fortunate to have found them! read more

I was driving back from Duck Creek UT and stop in St George UT. I opened up my trunk and couldn't get it to close. I went to Auto Zone and pick up some straps. I wasn't happy about the way I could only close the truck half way. I search on my phone and found a Mercedes Dealership a mile away. I went to the dealership and see if they could fix my trunk. I had to wait about hour for them to take a look. The service manager came back and said they wouldn't be able to get the part until tomorrow. I ask him how much it would to repair my trunk, He quote over 400.00. Well, I wasn't going to stay overnight in St. George. So I went back and jerry rig the straps, jump in my car and drove back home. I was driving by Sun Auto service and looked up their reviews on Yelp and Google. I turned around and went back. I met a very nice Service Manager, Patrick who understood my problem. He then called around to see when he could get the part. Patrick told me it would be tomorrow and quoted me a price for the part and labor. I saved over 200.00. Patrick told me he would call when the part came in. I only live ten minutes away from the shop. Patrick called the next morning to tell me the part came in and come down anytime. I drove down right away and they had it fixed in 30 minutes. Thank you Patrick and Sun Auto Service for your 10-STAR SERVICE! read more