I was also in the units who had the main water valve issue on 7/10/15. My experience was completely different than the prior review. This was my observation on the timeline. 7/10/15 (Friday) * Called the landscaping and irrigation hotline to report water flowing from the round... Figured it was a sprinkler leak. * HOA sent out email that a water leak was found and that water will be shut off (emergency notice given through email). Noted it was not an irrigation issue, but a plumbing issue. 7/11/15 (Saturday) * Workers arrived in the AM to troubleshoot and solve. * Found a main water line break 8 ft under. * Called a specialist company since this job is much bigger than anticipated. (ETA 7/13/15) * Patched up the main water valve, and turned on service later in the day. Water still can be heard leaking significantly. * 2 emails from HOA were sent out describing the situation throughout the day. 7/12/15 (Sunday) * Notes were posted on doors / bulletin board about water shutoff on Tuesday. 7/14/15 (Tuesday) * Pipe was repaired when I got home. Currently filling in hole. I talked with the workers and didn't have a negative experience. They were both nice and described fully what they knew about the situation. They did the job they were hired to do in a timely manor. It sucks it was a main water line and effected so many units, but this was a major issue that was handled well in my eyes. Would hire for personal plumbing issues. read more

So the company isn't accepting the fact that the water was shut for 72 hours FUNNY!! Nothing was solved "even faster" like said, I must've been hallucinating!! . The city showed up after 72 HOURS!!!!! Monday morning. Fixed it right away what a coincidence. I have all the emails from my landlord mentioning the water cut off but yet i had no involvement? What a pillock !! Such a horrid way to represent a company. A company not claiming responsibility for delaying work cant be trusted! read more

On 4/3/25, Sun West Plumbing in San Diego was working in my neighbor's unit and water had to be shut off for the entire building. When the water came back on, few other neighbors myself included had dark brown/ dirty water even after running it for a while. I saw neighbors' frustrated notes on an elevator notice regarding dirty brown water. Plumber Allen came into my unit to see why water was running brown. When he left, i saw that the bathroom sink stopper was broken. I called the company back and told them this. Plumber came back, but stopper was not fixed. Although he admitted stopper was working a minute ago since he himself used it to close/open and close/open in order to see the color of water, this company has not taken the responsibility to adequately address this since. They left me with my bucket under the sink to deal with leakage (image attached). I left a message for the owner Matt, he never contacted us. This company came in to check on their mess, just to leave me with a bigger mess, and i wasn't even the unit they worked on initially. This is completely unacceptable. A property of mine was broken in the process of their work, yet their owner hasn't even reached out to us at a minimum. Leila Mariam R. read more

Sun West Plumbing - Plumbing Near Me - San Diego, California

I'm really grateful I found this company. I've had two other pluming companies out to our property this past year, nether we're as straight forward, honest and enjoyable to work with as Sun West. I can't recommend this company enough. Thank you to Matt, Nicole and the rest of the team for doing what you do. read more

Many thanks to Chico and Allen for their outstanding work and customer service. They responed to a residential service call on early Sunday morning, July 29th, to inspect a water heater leak. Within 24 hours, they were able to secure a replacement, deliver and complete installation by noon on Monday! They also addressed a faulty valve and we had our hot water back by Monday afternoon. Curtious, on time, fast service - what more can you ask for! read more

Sun West Plumbing replaced my angle stops and the relevant lines. David was the Sun West pro who did the job. The work was excellent, David was great - efficient, very polite, worked very cleanly. Nicole with whom I was in touch as the Sun West contact person was also great, so courteous and positive. Sun West/Nicole also took my age into account and gave me a senior discount. All excellent and very much appreciated. read more

Great customer service from scheduling with Nicole to service by Andrew and David. Reasonably priced as well. I will definitely use Sun West Plumbing again. read more

I called them for a backed up toilet. My plumber is on vacation. They said their service call fee is $350. To be fair it was their overtime charge, on Saturday afternoon.] I had asked what it included. They said it's where it starts, any work done will cost extra. Imagine if I showed up at work and told my boss or clients: I showed up, pay me $350, and if I spend a minute doing any work, you will have to pay me more. I told them no thank you, I work 3 days to make $350, it's not what I can afford or imagine paying. I am writing this knowing that most plumbers charge between $100 and $200 for service calls. I went to Home Depot, rented a snake for $25, spent 30 minutes cleaning at two cleanouts and the house is back to normal. read more

These guys are great! I called for an emergency repair and a gentleman answered the phone, told me EXACTLY how much it was going to cost to get a technician out there for a weekend call. I seriously do not understand how a couple of other reviewers were shocked by the bill, they made it very clear numerous times what the minimum charge would be for such a call. The technician arrived in less than 30 minutes, did the job and explained everything to me about what he did. He also answered all my questions and gave me tips to prevent such a blockage from happening again. read more

A Wonderful family owned business. Honest, integrity and helpful are words that I would use to described their service. There is a reason they have been around for 20 years. The owners are honest, fair and really want to help. They will not rip you off like other large businesses. Friendly and are just an ideal small business. I will call back for my plumbing needs. read more

Excellent service and very knowledgable and professional plumbers. They give it to you straight and do the work quickly and efficiently.

Sun West Plumbing is wonderful. They are quick to respond, professional, and get the job done right. I am a local commercial property manager, and they are my top choice. I just placed an emergency service call with them and they got a technician on site in approximately 30 minutes. The other managers in my office love them as well. read more

Horrible customer service. Our property management company uses them for plumbing and they have no ounce of respect. Tried speaking to the guys out here today to ask why our water was shut off with out a notice. The response all of the tenants received was rude, essentially saying we don't care who you are, we don't have to tell you what is going on, call your property management company. We also called their office to see what is going on, give us an eta of when the water will be back, and they had the same attitude. Telling us we don't have to tell you anything.... Have some decency and give us something to work with. You cant just barge in, shut the water, without letting us know, then not give us a response as to what is going on. Our property management company didn't even get a notice, now we have to wait for them to call and get the same information they could have given us from the get go. Having lived in NY & NJ, I could have never thought i would run across a company on the west coast with a level of rudeness that went beyond the east coast norm. I will make sure that my all my coworkers and friends know to never use Sun West plumbing or recommend them. read more

When they came out to my workplace, the employees were very professional and did a fantastic job! I would recommend them to anyone who is in the San Diego area. read more

Great service! These guys really know their stuff. Every time we have used them for my business, they have been fast but thorough. I also appreciate that they make an extra effort to clean up any mess that may be made from their work. We will absolutely use them again. read more

These guys have helped me out numerous times. Excellent customer service! I plan on calling them again for any future plumbing needs.

Just when I thought the term "customer service" was a oxymoron, Beth at Sun West Plumbing proved me wrong. She demonstrated outstanding customer service skills helping me resolve an issue that my HOA management company created. She was such a pleasure to converse with. Mind you she was under no obligation to assist me for this was not a Sun West Plumbing issue. Front line employees are the face of a business. Beth's go the extra mile service tells me that Sun West is a top caliber business that I can reccomend to friends and other business associates. read more

Do yourself a favor and call ANYONE else in San Diego for your plumbing needs. They showed up at my place of business for an emergency weekend call, wouldn't quote me an exact price for their services despite my repeated requests, determined that my sewage backup 'resolved itself' all over the floor but flushed the lines and ran a snake anyway, and charged my small business $400 for a half hour of their time. When I called back to request additional information as to why I was charged so much when they didn't so much as clear paper towels out of the lines and performed unnecessary tests, their response was essentially that we were paying their guys to show up for the weekend. I don't personally know anyone that works for this company, but somehow I doubt that they seriously pay their people the $350 / half hour they charged me. Instead of negotiating a fair price with us, they threatened us with small claims court. We used these guys on a recommendation from our landlord, and after 5 minutes of legwork on yelp to find an alternate, found no fewer than 5 companies that charged less that $200 for weekend emergency calls. Save your hard earned $ for a company that deserves it, literally ANYONE else. read more